GE Profile ENERGY STAR WPDH8800J Technical Service Manual Download Page 58

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Error Code

Description

Action

E22 Over Volts
E23 Under Volts
E24 Under Volts
After Start
E25 Power Up
E3 Inverter EEPROM
Fault Event
E17 ADC Fault Event

Motor Drive Internal
Problems

Measure AC outlet voltage; ensure correct range (120V to

•

132V AC).
Check electrical connections at the motor drive.

•

Check harness integrity between main control and

•

motor drive.
Unplug the unit, wait 30 seconds and restart the unit.

•

If the fault persists and reappears, replace the motor

•

drive.

E26 LIN Comm Fail

There is a
problem with the
Communication
between the Machine
Control and the User
Interface Control

Check the integrity of the wiring between the Machine

•

Control Board and the User Interface.

Clear the fault and run the cycle. If fault persists and

•

reappears, replace the Machine Control.

Summary of Contents for Profile ENERGY STAR WPDH8800J

Page 1: ...OWER P PEED S ASHABLE W ASH W OOL W ANDWASH H INSE R PIN S RAIN D PIN S CTIVE A EAR W RINKLE REE W F HITES W EAVY UTY H D LOCK ANITARY S ARM W OT H ACK B OLD C AP T ORMAL ASH W EMP T PECIALITY S YCLES C EVEL L OIL S XTRA E IGHT L IGHT L XTRA E XTRA E XTRA E INSE R MART S ISPENSER D Y M YCLE C RE P ASH W EAVY H EAVY H N START PEED S PIN S OLD C IGH H IGH H EDIUM M OW L O N PIN S ...

Page 2: ... avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position an...

Page 3: ... Error Codes 56 Front Panel 27 Heater Assembly 36 Introduction 5 Inverter 38 Line Filter 25 Motor Assembly 40 Nomenclature 4 Operation Overview 16 Outer Tub Assembly and Suspension 50 Power Board Assembly 31 Pump 34 Schematic 59 Service Panel 22 Service Test Mode 52 Top Panel 22 Tub Gasket Boot 45 Using the Washer 12 VFD Vacuum Fluorescent Display 25 Warranty 60 Wash Basket 47 Wash Basket Pulley 4...

Page 4: ...rizontal Engineering Revision Color WW White MV Vermillion Red MG Champagne Model Year F 2005 G 2006 H 2007 J 2008 K 2009 Voltage 0 US Voltage Control Features The letter designating the year repeats every 12 years Example T 1974 T 1986 T 1998 Serial Number The first two characters of the serial number identify the month and year of manufacture Example AR123456S January 2008 A JAN 2008 R D FEB 200...

Page 5: ...Fluorescent Display Two piece plastic outer tub is formed from tough lightweight polypropylene The wash tub is constructed of durable stainless steel Two suspension springs and four dampers provide maximum off balance load protection with minimal vibration transfer to the floor Intricate door lock keeps the door locked during operation Blackout protection resumes the wash cycle when power is resto...

Page 6: ...ad the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance Quick Start If the screen is dark press the POWER button to wake up the display Press the POWER button Select a wash cycle Defaults are set for each wash cycle These default settings can be changed See Control settings for more information If you selected a wash cycle other than SPECIALTY CYCLE press the START PAUSE button If you...

Page 7: ...l Provides gentle tumbling and soak during wash and rinse WASHABLE For the washing of machine washable wool products provided that they are WOOLS washed according to the instructions on the garment label When selecting this cycle you must use a detergent suitable for washing wool SPEED WASH For lightly soiled items that are needed in a hurry Cycle time is approximately 30 minutes depending on sele...

Page 8: ...arment manufacturer s care label when changing the SPIN SPEED To change the SPIN SPEED press the SPIN SPEED button until you have reached the desired setting You can choose between No Spin Low Medium High or Extra High Spin Higher spin speeds are not available on certain cycles such as Delicates Higher spin speeds remove more water from the clothes and will help reduce dry time but may also increa...

Page 9: ...to fully close the door a reminder signal will beep reminding you to do so NOTE If you open the door when the delay is counting down the machine will enter the pause state You must close the door and press START again in order to restart the countdown Lock You can lock the controls to prevent any selections from being made Or you can lock or unlock the controls after you have started a cycle Child...

Page 10: ...fferent stain press the STAIN INSPECTOR button again NOTE Prewash is selected automatically as the default for some stains When selected automatically the PREWASH button will light For optimum stain removal it is recommended to add high efficiency detergent or proper wash additive to the prewash dispenser You can turn off the prewash option if you do not want to add the prewash to the cycle OUTDOO...

Page 11: ...ISPENSE System you will not have bulk dispensing capability If you select the SMART DISPENSE option a message will be displayed advising that your unit does not have the capability You should then put detergent and other selected additive in the flow through dispenser drawer located at the top left of the unit To purchase the PROFILE SMART DISPENSE System go online to ge com or contact your local ...

Page 12: ...on insert must be placed in the detergent compartment in a specific position according to the type of detergent you are using Powder Detergent Place the insert in the rear position The Powder Icons must line up on center when the insert is in the powder position Liquid Detergent Place the insert in the forward position The Liquid Icons must line up on center when the insert is in the liquid positi...

Page 13: ... recommended This may cause an out of balance load Add one or two similar items Pillows and comforters should not be mixed with other items This may cause an out of balance load Sort dark colored clothes from light colored clothes to prevent dye transfer This is a high efficiency washer so it uses less water making dye transfer more common 11 WORKWEAR 4 Jeans 5 Work Wear Shirts 5 Work Wear Pants L...

Page 14: ...ing Clean Pump Filter Due to the nature of the front load washer it is sometimes possible for small articles to pass to the pump The washer has a filter to capture lost items so they are not dumped to the drain To retrieve lost items clean out the pump filter 1 Using a coin in the notch on the door open the access door 2 Place a shallow pan or dish under the pump access door and towels on the floo...

Page 15: ...abric softener compartments and the detergent insert Rinse the inserts and the drawer with hot water to remove traces of accumulated laundry products To clean the drawer opening use a small brush to clean the recess Remove all residue from the upper and lower parts of the recess Return inserts to the proper compartments Replace the dispenser drawer To reduce buildup in the Dispenser Drawer area Us...

Page 16: ...HEAVY DUTY COLORS NORMAL ACTIVE WEAR or DELICATES cycles the following control default settings can be changed EXTRA RINSE PRE WASH SOIL LEVEL SPIN SPEED WASH TEMP Select EXTRA RINSE and PRE WASH options Use the SIGNAL button to change the volume level of the end of cycle signal Select the SOIL LEVEL to increase or decrease wash time needed to remove different amounts of soil Select the SPIN SPEED...

Page 17: ... cycle Tumble speed is predetermined by cycle selection For example Spin The spin is designed to extract as much water and detergent as possible without harming fabrics Speeds can be as slow as 90 rpm out of balance default to as high as 1300 rpm The available selection of spin speeds is controlled by cycle selection For example Selecting a spin speed modifies final spin only and must be made befo...

Page 18: ...ing Element Pump Outlet Hose Pump Damper Motor Front View Tub Drain Hose Inverter Located Behind Frame Front Water Level Control Water Valve Line Filter Dispenser Inlet Hose Dispenser Vent Hose Nozzle Hose Water Valve Outlet Hose 3 Way Pipe Dispenser Assembly Power Control ...

Page 19: ... 19 Dispenser Drawer Tub Drive Pulley Belt Motor Component Locator Views Con t Rear View ...

Page 20: ...ter Board Circuit Board Connections J3 Input from Power Board DC Input Voltage from Control Board 120 VAC Input From Control Board Output To Motor CN3 Output to Control Board Continued Next Page VFD Vacuum Fluorescent Display ...

Page 21: ...r pump J4 7V and 12V to UI LINbus ground to UI and inverter Ezlink tx tx and 5V to inverter J5 Pressure switch foam main and overflow switches J7 Detergent and softener level sensors J8 Bulk dispenser switch dispense position switch heater temperature thermistor door lock switch J11 L1 door lock switch heater N to inverter N to bulk dispenser board N to power filter J79 Motor tachometer J3 J4 J11 ...

Page 22: ...ves or equivalent protection Note Combined Phillips head hex head screws can be utilized throughout this appliance Either Phillips screwdrivers or nut drivers can be used to extract or install these screws Removal of the top panel provides access to the control panel power board dispenser water valve water level control and line filter The top panel is held in place by 3 screws on the back The top...

Page 23: ...holds the top of the panel in place Remove the 3 7 mm hex head screws that 4 attach the top of the control panel to the control panel brace Remove the 2 Phillips head screws from the 3 control panel dispenser recess Lock Tab Control Panel The control panel is held in place with 5 Phillips head screws and 1 tab To remove the control panel assembly Remove the top panel See 1 Top Panel Pull the dispe...

Page 24: ... selected cycle The door is locked Pause The control is stopped by the user during the execution of a cycle LEDs and VFD on the front panel stay on All loads are turned off The door is unlocked The control board is ready to take user input to either modify resume or cancel the cycle End of Cycle A cycle is completed LEDs and VFD on the front panel stay on all loads are turned off The door is unloc...

Page 25: ...lter The line filter helps to smooth out any fluctuations in voltage protecting the control board and providing more reliable operation The line filter is installed on the interior side of the rear panel and is located left of the water valve To check the line filter look for the outer surface to be burnt by heat or a power surge The filter resistance should be approximately 0 Ω between the black ...

Page 26: ...The door unlocks at the completion of a cycle The door will not open when The foam switch is open Water temperature is above 130 F 54 C Wash basket is rotating Specific failures associated with the door lock can initiate error codes E11 thru E13 and E28 See Service Test Mode The door lock is held to the front panel with 3 Phillips head screws The door lock is accessed from the front of the washer ...

Page 27: ...etween the front panel and outer tub The front of the gasket is secured to the front panel flange by a spring and wire located in the fold of the gasket The door lock and wiring is attached to the front panel To remove the front panel Remove the control panel See 1 Control Panel Remove the service panel See 2 Service Panel Open the door Remove the 3 Phillips head 3 screws that hold the door lock t...

Page 28: ...dispenser can initiate error code E9 See Service Test Mode Water Diverter Motor Driven Cam Dispenser Tank Caution When testing the diverter motor DO NOT remove the wiring harness from the diverter motor unless replacing the motor assembly The motor assembly has a special locking connector and the wiring harness will not stay reconnected if removed and reinstalled on the same motor To remove the di...

Page 29: ...Hose Bulk Dispenser Inlet Hoses Bulk Hose Connections to Dispenser Tank Middle Hose Bottom Hose Top Hose 6 Using either a Phillips head screwdriver or a 7 mm hex head nut driver loosen the clamp and remove the dispenser outlet hose from the dispenser Note Install the dispenser outlet hose with the hose indicator aligned with the dispenser tank protusion Note Install the dispenser vent hose with th...

Page 30: ...or can be checked by using the Service Test Mode t12 See Service Test Mode Specific failures associated with the dispenser motor can initiate error codes E38 E39 and E62 See Service Test Mode To remove the dispenser motor Access the dispenser assembly See Dispenser Assembly Caution Lock tabs on the dispenser motor wiring harnesses are fragile Tab breakage can occur if excessive release pressure is...

Page 31: ...crew and 2 tabs and attached to the right side top brace with 1 locking tab 2 Remove the 6 mm hex head screw that attaches the power supply to the control bracket 3 Using a small flat blade screwdriver carefully pry the locking tab away from the right side top brace while pulling the power supply up and towards the rear of the washer 4 Invert the power board 5 Disconnect the wire harnesses from th...

Page 32: ...Open Main Open Closed Open Overflow Open Closed Closed Water Level Control Operation When the machine is empty the foam switch is closed and the motor circuit is disabled When the main wash cycle is activated the fill valve begins operating The machine fills to the foam water level the foam switch opens and tumble begins Water temperature is read by the thermistor and fill valve percentage of oper...

Page 33: ...ose 4 Lift wiring rotate the water level control 1 4 turn clockwise then pull it out from the cabinet Water Valve The water valve assembly consists of a valve body and two solenoid coils The water valve has a flow rate of 2 1 gallons 8 liters per minute It is inserted and retained in a cutout in the rear of the cabinet and held in place by a single 6 mm hex head screw It is only available as a com...

Page 34: ...the valve to the cabinet Pump The pump consists of a 120 VAC 60 Hz motor impeller impeller housing and a removable strainer that helps prevent foreign objects from entering the pump impeller and drain outlet The pump runs whenever the washer is in the spin function of a cycle The pump runs if the water level control overflow switch is closed and the washer is plugged in Overflow protection The pum...

Page 35: ...ve Squeeze each clamp and slide it back a Carefully break each hose loose by inserting b a small flat blade screwdriver under the hose to break the seal Remove the tub outlet hose from the pump c inlet Remove the drain hose from the pump d outlet Disconnect the 2 wires from the pump 5 Remove the 2 Phillips head screws that hold the 6 pump to the chassis Pull the pump rearward to clear the 2 locato...

Page 36: ... hex nut is set from the factory at 31 in lbs of torque Operation of the heater assembly can be checked by using service test mode t10 See Service Test Mode Specific failures associated with the heater assembly can initiate error codes E4 and E5 See Service Test Mode Heating Element Specifications 120 VAC 970 Watts Approximately 8 Amps Approximately 8 Amps Approximately 15 Ω Thermistor Specificati...

Page 37: ...om 3 the heater and the wire harness from the thermistor Loosen the 10 mm hex nut until it is flush with 4 the end of the stud Torque Wrench Push inward on the 10 mm hex nut to relax the 5 rubber gasket Grasp the heater assembly and pull outward 6 Heater Assembly Removal Heater Assembly To reinstall the heater assembly Slide the heater assembly into the tub opening 1 and inside the bracket attache...

Page 38: ...rness Note The 120 VAC inverter supply voltage is present only when the motor is supposed to be operating Unplug washer then check motor resistance 5 See Motor Assembly If 120 VAC is present at the AC input harness and 6 motor resistance is correct replace the inverter Note If the inverter overheats the washer will stop for 5 minutes Disconnect the motor wire harness 4 Note The motor wire harness ...

Page 39: ...base pan Ground Wire Wire Tie Press the lock tab and remove the motor ground 5 wire Remove the plastic wire tie that holds the motor 6 wiring in place Inverter Wire Harness Belt To remove the belt Remove the four 6 mm screws from the cabinet 1 rear cover Pull the cover outward from the middle 2 Remove the belt by turning the tub drive pulley 3 and rolling the belt off the pulley Note The belt is e...

Page 40: ...sembly can be checked by using service test modes t04 t13 and t14 See Service Test Mode Specific failures associated with the motor assembly can initiate error codes E3 and E15 through E25 See Service Test Mode Method B Remove the service panel See 1 Service Panel Remove the single Phillips head screw that 2 holds the right front leg of the inverter to the base pan Slide the inverter rearward to c...

Page 41: ... B Blue to white 6 Ω A to C Blue to red 6 Ω B to C White to red 6 Ω B C A J79 Continued Next Page To remove the motor Remove the belt See 1 Belt Remove the 2 1 2 in bolt from the threaded plate that holds the motor arm to the outer tub Slot Plate Motor Arm Note The threaded plate can fall out of the recessed slot in the motor mount Ensure this plate is reinserted in the slot upon reassembly When r...

Page 42: ...move the 2 Phillips head screws 1 3 Remove the 2 Phillips head screws that hold the door to the hinge door plate Continued Next Page Hinge Cover 2 Lift the right side of the hinge cover and slide it to the right Tab Tab Tab ELECTRICAL TERMINAL RELEASE LOCKING TAB 6 Press the lock tab and remove the motor ground wire 7 Remove the plastic wire tie that holds the motor wire harness and ground wire to...

Page 43: ...should rest on the handle side 4 Remove the 10 Phillips head screws that hold the door cover and door strike to the door frame Door Glass 7 Remove the 9 Phillips head screws that attach the protect cover and ring to the door frame 8 Lift and remove the protect cover and ring Note The door handle and door frame are replaced as an assembly Part WH46X10210 Door Handle Door Frame Protect Cover Ring ...

Page 44: ...he tub assembly back while pressing the 6 hinge arm inward and carefully remove the door hinge through the opening Hinge Pin Door Hinge Plate Door Hinge 4 Remove the gasket from the front panel See Front Panel 5 Push and fold the left side of the gasket inside the wash basket Note The door hinge is attached to the front panel with 3 Phillips head screws in front and 3 tabs on the back After removi...

Page 45: ...cessary to strike the top of the hinge as shown to fully engage the 3 tabs on the rear of the front cover and to align the 3 screw holes in front Note When reinstalling the nozzle to the gasket it may be helpful to remove the nozzle from the hose Ensure that the washer is placed on the outside and that the nozzle is aligned with the indent on the inside of the gasket Gasket Outside Gasket Inside W...

Page 46: ... are secured to the outer tub by a gray upper bushing that locks in a slot in the outer tub Each damper is held to the chassis with a plastic pin To remove the dampers Caution Do not twist the damper cylinder by hand to remove Stress may result in the damper developing noise at a later date Remove the service panel See 1 Service Panel Rotate the gray upper bushing a quarter turn 2 clockwise as vie...

Page 47: ...the gray upper bushing are in the square holes in the outer tub Pin Wash Basket The wash basket is contained inside the outer tub The wash basket is rotated by a belt driven tub drive pulley A drive nut attaches the tub drive pulley to the wash basket To remove the wash basket it will become necessary to separate the outer tub halves To remove the wash basket Drain the washer using the pump cleano...

Page 48: ...s that attach the front bracket and control panel rear cover and set them towards the top rear of the washer 8 Remove the dispenser motor wiring from the retainer located on the left side brace Retainer 12 Remove the 8 13 mm nuts and washers from the bolts that hold the front top and bottom counterweights to the front of the outer tub 13 Remove the counterweights and the 8 bolts from the slots in ...

Page 49: ...arated Use a torque wrench to tighten the 26 tub screws to 45 in lbs of torque When installing outer tub front half ensure the heater is inserted inside the bracket attached to the rear half of the outer tub See Heater Assembly 19 Pull the wash basket out of the outer tub rear half Installing Front Counterweights When installing the front counterweights make sure the short bolts are used to attach...

Page 50: ... and Front Panel Compress the tabs and remove the 2 wire 3 retainers that attach the power board assembly wiring to the front bracket 10 Remove the dispenser outlet hose from the vent pipe Note The dispenser outlet hose is difficult to remove a Squeeze the clamp and slide it back b Carefully break the tub vent hose loose by inserting a small flat blade screwdriver under the hose to break the seal ...

Page 51: ...r outward from the middle 18 Remove the Phillips head screw that holds the tub ground wire Remove the ground wire from the outer tub wire guides 19 Remove the front top and bottom counterweights See Wash Basket 20 Remove the 4 dampers from the outer tub See Dampers 21 Compress the dampers and position them towards the outside of the cabinet 22 Lift the outer tub assembly up then release the 2 susp...

Page 52: ...e version t04 Vibration Test Tests the washer vibration by spinning to the extra high spin speed as fast as possible Note No out of balance detection will be performed here so the washer will spin up regardless of the out of balance that is placed in the drum t05 EEPROM Test Checks the memory on the user interface control board then the memory on the Power Board t06 UI Test Verifies all LEDs opera...

Page 53: ...spenser Sensors work t18 AutoSpin Profile Tests each spin speed of the washer Note No out of balance detection will be performed here so the washer will spin up regardless of any out of balance condition in the drum t19 Bulk Manual Priming Manually initiates the priming of the Smart Dispenser pumps t20 Bulk Primed Status Checks the control status of the prime status of the pumps and allows the use...

Page 54: ... Power Interrupts draining and returns to service mode t09 Water Level Sensor Enter Unit begins to drain When draining is complete displays Tub Empty Start Fills to foam level Displays Tub Empty until fill is complete then shows Foam Level Start Fills to normal level Displays Foam Level until fill is complete then shows Normal Wash Level Start Fills to overflow level Display shows Normal Wash Leve...

Page 55: ... begins priming Start Displays right det pump and begins priming Start Continues cycling through the bulk pumps Power Drains and returns to service mode screen t17 Bulk Sensors Test Enter Displays the status of Left Detergent Softener and Right Detergent Power Returns to service mode screen t18 Auto Spin Profile Enter Slowly ramps up to 90 then 120 then 410 Power Interrupts and returns to service ...

Page 56: ...er is powered down Measure coil resistance for both valves If outside range 1000 1250 ohms at room temp replace solenoid valve assembly IF ABOVE STEPS DO NOT CLEAR THE PROBLEM Replace solenoid valve assembly E8 Drain System Drain Problem Ensure pump strainer is clean and free of debris Check for obstruction inside the drain hose Check pump impeller blades and bearing if evidence of blade damage or...

Page 57: ...y of Water Level Sensor Replace if necessary E15 Open Circuit Open circuit in any of three motor phases detected No speed info present and bridge will be turned off immediately Motor will coast down Drive will preserve non zero speed info during the stop check stage Check integrity of wire connections between the Motor Drive Control and the motor Clear fault and run cycle If fault persists and rea...

Page 58: ...otor drive Check harness integrity between main control and motor drive Unplug the unit wait 30 seconds and restart the unit If the fault persists and reappears replace the motor drive E26 LIN Comm Fail There is a problem with the Communication between the Machine Control and the User Interface Control Check the integrity of the wiring between the Machine Control Board and the User Interface Clear...

Page 59: ... 59 Schematic ...

Page 60: ... Product not accessible to provide required service What Is Not Covered in the United States Warrantor General Electric Company Louisville KY 40225 Staple your receipt here Proof of the original purchase date is needed to obtain service under the warranty One Year Any part of the washer which fails due to a defect in materials or workmanship During this From the date of the limited one year warran...

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