Storage
Store the unit indoors in a cool, dry place. If possible, store in the original packaging. Follow
the storage temperature range outlined in the Specifications.
To avoid deterioration of electrolytic capacitors, power up units that are stored in a de-
energized state once per year, for one hour continuously.
Warranty
For products shipped as of 1 October 2013, GE warrants most of its GE manufactured
products for 10 years. For warranty details including any limitations and disclaimers, see
our Terms and Conditions at
https://www.gegridsolutions.com/multilin/warranty.htm
For products shipped before 1 October 2013, the standard 24-month warranty applies.
Repairs
The firmware and software can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for
repair is as follows:
•
Contact a GE Grid Solutions Technical Support Center. Contact information is found in
the first chapter.
•
Obtain a Return Materials Authorization (RMA) number from the Technical Support
Center.
•
Verify that the RMA and Commercial Invoice received have the correct information.
•
Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or
packaging peanuts to cushion the item(s). You may also use double boxing whereby
you place the box in a larger box that contains at least 5 cm of cushioning material.
•
Ship the unit by courier or freight forwarder, along with the Commercial Invoice and
RMA, to the factory.
Customers are responsible for shipping costs to the factory, regardless of whether the
unit is under warranty.
•
Fax a copy of the shipping information to the GE Grid Solutions service department.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm
This product cannot be disposed of as unsorted municipal waste in the European
Union. For proper recycling return this product to your supplier or a designated
collection point. For more information go to www.recyclethis.info.
