ge.com
Problem
Possible Causes
What To Do
Flames too high or too
Adjust the low flame setting.
1
Light the top burners and
low at the LOW setting
continue turning all of
NOTE:
The right side
LOW
the surface knobs to
LOW
.
flames should be smaller
2
Remove all 4 knobs.
than the left side, because
3
With a small flat-blade
the left side can accommodate
screwdriver, turn the valve
the grill burner. Do not
set screws clockwise to
adjust the left side unless you
decrease flame size,
do not have a grill module.
counterclockwise to increase
flame size. Adjust until the flame
is about the same height as the top of the burner.
4
Replace the knobs.
Sparking sound persists
Be sure the knob is
• Remove knob by pulling it straight off the stem and
after burner is turned off
in the
OFF
position.
check the bottom of the knob for any buildup of soil.
Occasional
Changing blower speed.
• This is a typical electrical switching noise.
sparking sound
This is normal.
Burner flames very
Burner parts not replaced
• See
Care and cleaning of the cooktop
section.
large or yellow
correctly.
Flames are uneven
Burner ports may
• See the
Care and cleaning
section.
be clogged.
Flame setting may need
• See
Flames too high or too low at the LOW setting
to be adjusted.
in this
Troubleshooting Tips
section.
Control knobs
Controls improperly set.
• To turn from the
OFF
position, push the knob in
will not turn
and then turn. The knob can only be turned in a
counterclockwise
direction. When the knob is at
any other position, it can be turned in either direction
without being pushed in.
Fan does not work
Cord improperly connected
• Check connections. Turn on power at the fuse box.
or power turned off.
Fan comes on
Grill or griddle is being used.
• This is normal. The fan will automatically turn on
automatically
and operate continuously while the grill burner
module is in use.
Poor venting
Clogged filter.
• Clean filter per instructions.
House too airtight.
• Open a window slightly to provide fresh air source.
Wall cap obstructed.
• Remove blockage from exterior wall cap.
Wall cap damper door stuck.
• Check exterior wall cap damper door for free movement
or obstruction.
Duct length exceeds
• Reduce number of elbows to simplify duct run.
recommended 100
equivalent foot maximum.
Areas of discoloration
Food spillovers not cleaned
• See the
Care and cleaning
section.
on the cooktop
before next use.
Water won’t boil
• Cover pan with a lid.
• Turn the downdraft fan
OFF
until the water begins to boil.
Clockwise
to reduce
flame size
Counterclockwise
to increase
flame size
35
Safety
Instructions
Operating
Instructions
Car
e
and
Cleaning
Tr
oubleshooting
Tips
Consumer
S
uppor
t
