Problem
Possible Causes
What To Do
Run out of soft water
Incorrect injector
•
With water pressure > 70 psi, use 4 bump injectors
between regenerations
(WS15X10059).
Improper regeneration
•
Repeat regeneration, making certain correct salt dosage is
used.
Fouled resin bed
•
Use resin cleaner.
Incorrect salt dose and capacity setting
•
Set Salt per Regen and Capacity setting to proper level. Refer to
the
Programming the Control
sections.
Incorrect hardness
•
Set to correct hardness. Refer to the
Programming the
Control
sections.
Water hardness has increased
•
Set to new value. Refer to the
Programming the Control
sections.
Restricted meter turbine rotation due
•
Remove bypass, free up turbine and flush with clean
to foreign material in meter housing
water. Turbine should spin freely—if not, replace meter.
Water usage below 1/5 gallon
•
Repair leaky plumbing and/or fixtures.
per minute
Brine draw value from Advanced
•
Set correct brine draw value.
Programming Parameters table is
incorrect
Incorrect salt type or use of grid plate
•
Do not use block salt or grid plate (salt shelf) in brine tank.
(salt shelf)
Control does not draw
Low water pressure
•
Increase water pressure (20 psi at conditioner).
brine
Restricted drain line
•
Remove obstruction.
Injector or injector screen is plugged
•
Clean injector and screen. Refer to the
Cleaning the Injector and
Screen
section.
Injector defective
•
Replace injector and cap.
Valve disc 3 and/or 5 not closed
•
Manually operate cam gear to flush out foreign matter holding
disc open. Replace if needed.
Air check valve prematurely closed
•
Briefly put control into brine refill status. Refer to the
Manual
Regeneration
section. Repair air check valve if needed.
Brine tank overflow
Brine valve disc 1 held open
•
Manually operate cam gear to flush out foreign matter holding
disc open.
Valve disc 2 not closed during brine
•
Manually operate cam gear to flush out foreign matter holding
draw, causing brine refill
disc open.
Air leak in brine line to air check
•
Check all connections in brine line for leaks.
Salt setting too high
•
Set in new values. Refer to
Advanced Programming
section.
Float assembly malfunctions
•
Inspect float assembly in brine well for proper operation.
It must be able to move freely.
Intermittent or irregular
Low water pressure
•
Increase water pressure (20 psi at conditioner).
brine draw
Defective injector
•
Replace both injector and injector cap.
No conditioned water
Unit did not regenerate
•
Check for power.
after regeneration
No salt in brine tank
•
Add salt to brine tank.
Plugged injector
•
Remove injector and flush it and injector screen.
Air check valve closed prematurely
•
Put control momentarily into REFILL to free air check. Replace
or repair air check as needed.
Incorrect salt type or use of grid plate
•
Do not use block salt or grid plate (salt shelf) in brine tank.
(salt shelf) in brine tank
Control backwashes at
Incorrect backwash controller
•
Replace with correct size controller.
excessively low or high
Foreign matter affecting controller
•
Remove and clean controller.
rate
operation
26
Advanced troubleshooting.
