49-90583-1
21
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Loud or unusual
noise; vibration or
shaking
Cabinet moving
Washer is designed to move 1/4” to reduce forces
transmitted to the floor. This movement is normal.
All rubber leveling legs are
not firmly touching the floor
Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven, adjust the
rubber leveling legs so they are all firmly touching the floor and
locked in place. Your installer should correct this problem.
Unbalanced load
Pause unit, open door and manually redistribute load. To
check machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump clogged
See page 13 on how to clean the Pump Filter.
No power/washer not
working or dead
Washer is unplugged
Make sure cord is plugged securely into a working outlet.
Water supply is turned off
Turn both hot and cold faucets fully on.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
Automatic self system
checks
First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
Snags, holes, tears,
rips or excessive
wear
Overloaded
Do not exceed maximum recommended load sizes. See
recommended maximum load sizes on page 12.
Pens, pencils, nails, screws
or other objects left in
pockets
Remove loose items from pockets.
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in pockets
Fasten snaps, hooks, buttons and zippers.
Control time wrong
or changes
This is normal
During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase or jump.
Not enough water
This is normal
Horizontal washers do not require the tub to fill with water
like top-load washers.
Washer pauses or
has to be restarted, or
washer door is locked
and will not open
Pump clogged
See page 13 on how to clean the Pump Filter.
Door unlocks or
press Start and
machine doesn’t
operate
This is normal
Front-load washers start up differently than top-load washers,
and it takes 30 seconds to check the system. The door will
lock and unlock.
Incorrect operation
Simply open and close the door firmly; then press
Start
.
Water does not enter
washer or enters
slowly
Automatic self system
checks
After
Start
is pressed, the washer does several system
checks. Water will flow 60 seconds after
Start
is pressed.
Water supply is turned off
Turn on both hot and cold faucets fully.
Water valve screens are
stopped up
Turn off the water source and remove the water
connection hoses from the upper back of the washer. Use
a brush or toothpick to clean the screens in the machine.
Reconnect the hoses and turn the water back on.
Inlet hose screen washers
are stopped up
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the
screen washers in the end of the hoses. Reconnect the
hoses and turn the water back on.
Wrinkling
Improper sorting
Avoid mixing heavy items (like work clothes) with light items (like
blouses).
Overloading
Load your washer so clothes have enough room to move freely.
Incorrect wash cycle
Match cycle selection to the type of fabric you arewashing
(especially for easy care loads).
Repeated washing in water
that is too hot
Wash in warm or cold water.
