49-3000217 Rev 2
29
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Washer pauses
or has to be
restarted, or
washer door is
locked and will
not open
Pump filter may be clogged
See the
Care and Cleaning
section on how to clean the
Pump Filter
.
Door unlocks
or press Start
and machine
doesn’t operate
This is normal
Front-load washers start up differently than top-load washers, and
it takes several seconds to check the system. The door will lock
and unlock.
Incorrect operation
Simply open and close the door firmly; then press
Start
.
Water does not
enter washer or
enters slowly
Automatic self system
checks
After
Start
is pressed, the washer does several system
checks. Water will flow several seconds after
Start
is pressed.
Water valve screens are
stopped up
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Inlet hose screen washers
are stopped up
Turn off the water source and remove the inlet hoses from
the wall faucets. Use a brush or toothpick to clean the screen
washers in the end of the hoses. Reconnect the hoses and
turn the water back on.
Pump filter may be clogged
See the
Care and Cleaning
section on how to clean the
Pump Filter
.
Fill hoses may be kinked
Check that fill hoses are not kinked or clogged.
Water supply is turned off
Turn on both hot and cold faucets fully.
Energy efficiency
This is an energy-efficient washer. As a result, the temperature
settings for this washer may be different than for a non-energy-
efficient washer.
Insufficient water supply
Make sure that the water supply is turned on. Make sure that
the water faucets are turned to their completely open position.
The washer door is open
The washer door must be closed for all washer cycle
operations. If the door is opened during the washer operation,
all functions will stop, including water filling.
Incorrect fill hose connection
Make sure that the fill hoses connect the hot water supply to
the hot inlet on the washer and the cold water supply to the
cold inlet on the washer (hot to hot, cold to cold).
Wrinkling
Improper sorting
Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Overloading
Load your washer so clothes have enough room to move
freely.
Incorrect wash cycle
Match cycle selection to the type of fabric you are washing
(especially for easy care loads).
Repeated washing in water
that is too hot
Wash in warm or cold water.
