49-90570-2
19
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Not draining
Not spinning
Not tumbling
Load is out of balance
Redistribute clothes and run
Rinse+Spin
.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged
See the
Care and Cleaning
section on how to clean the
Pump
Filter
.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
Leaking water Door gasket is damaged
Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils)
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
Check back left of washer
for water
If this area is wet, you have oversudsing condition. Use less
detergent.
Fill hoses or drain hose is
improperly connected
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured
to drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Dispenser clogged
Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Please refer to
Care and Cleaning
section.
Incorrect use of detergent
Use only HE and correct amount of detergent.
Clothes too
wet
Load is out of balance
Redistribute clothes and run
Rinse+Spin
.
Increase load size if washing small load containing heavy and
light items.
Pump filter may be clogged
See the
Care and Cleaning
section on how to clean the
Pump
Filter
.
Overloading
Load your washer so clothes have enough room to move freely.
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Drain hose siphoning; drain
hose pushed too far down
the drain
Ensure there is an air gap between hose and drain.
