GE DSR-2000e, User Manual

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10
W
ARRANTY AND
S
ERVICE
10.1 Factory Service
Warning: Do not open the top cover or attempt to service the unit, as this may expose
you to dangerous voltages and other hazards. Programmer maintenance of this unit is
limited to external cleaning and inspection. Refer all servicing to qualified personnel.
If the unit requires factory service, contact the dealer who supplied the unit to you for the correct
procedures on returning the unit to the factory or the nearest factory service center.
If the dealer is not available, contact the manufacturer of the unit as detailed below and request a Return
Material Authorization number (RMA). The unit’s serial number must be provided before a RMA number
can be issued. Units returned to the factory for service must have freight and insurance prepaid, and
must show the RMA number clearly on all shipping documents. The failure symptoms must be clearly
described by the operator and enclosed with the unit together with a copy of the original suppliers invoice.
Failure to comply with these instructions will delay service of the unit, and may result in the unit not being
accepted by the Repair Center.
Factory Address
GE Security
Attention: Repair Center
3050 Red Hill Ave
Costa Mesa, CA. 92626
United States of America
Telephone: 800-343-3358 (7:00 AM to 4:30 PM, Pacific Time)
In Oregon: 541-754-9133
Fax: 541-754-7162 (24 hours a day)
For warranty information, see the following page.