Chapter 5
Troubleshooting, maintenance, support
41
• The Digia II DVR boots up to a startup screen but does not progress to live mode.
The Digia II runs a self-diagnostic test once the unit powers up. If a failure is detected, such as a fan, hard
drive, or Ethernet, the unit may not boot completely. Contact technical support.
• The Digia II DVR only records for a few hours.
Verify that motion recording is set up properly by following the instructions in
The DVR will record at a lower frame rate when motion has not been detected, to conserve hard disk
space. Once a camera detects motion, the DVR will record at a higher frame rate to ensure a higher
resolution during motion events playback.
• The monitor displays no picture.
First, verify the equipment is wired properly. Refer to your installation documentation for assistance.
Verify that all of the wires used work properly.
Verify that the recorder is properly powered.
• There is no display coming from one of the channels on the DVR.
Verify that the problem comes from the recorder or the camera. Take a working camera and plug it into the
port that seems to not be working properly. If you see a picture, the original recorder or camera is faulty.
• I received an onscreen event message.
Use the list below to resolve any system events that display onscreen.
Invalid start date.
Verify the
Export start date
is within the available video range.
Invalid start time.
Verify the
Export end time
is within the available video range.
Invalid end date.
Verify the
Export start time
is within the available video range.
Invalid end time.
Verify the
Export end time
is within the available video range.
Start date must be before end date.
Update
Start date
so that is before
End date
.
Start time must be before end time.
Update
Start time
so that is before
End time
.
No video available at selected time.
Update the time from
Search time
, ensure the start and end times
make sense.
No USB device found.
Verify you have a compatible USB device or reboot with the USB connected.
Checksum error - file may be corrupt.
Load firmware onto a USB a second time and try again.
Summary of Contents for Digia II
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Page 8: ...Digia II User Manual viii ...
Page 18: ...Digia II User Manual 10 ...
Page 46: ...Digia II User Manual 38 ...
Page 55: ...Appendix A Reference tables 47 ...
Page 56: ...Digia II User Manual 48 ...
