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This chapter provides information to help you troubleshoot problems and contact
technical support in case you need assistance with your GE equipment.

In this chapter:

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Contacting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 5

Troubleshooting, maintenance,
support

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Summary of Contents for Digia II

Page 1: ...g Digia II User Manual ...

Page 2: ...ware or if already installed immediately cease all use of the Software and promptly uninstall all components of the Software 1 Definitions The following definitions apply to this document a GE with respect to title to or warranty of the Software means GE Security Inc a Dela ware corporation b Software means the executable software or firmware programs and accompanying documentation installed on th...

Page 3: ...date of delivery Media Warranty Period Except as specifically provided therein any other software and any hardware furnished with or accompanying the Software is not warranted by GE Your exclusive remedy under this limited warranty for nonconforming Software shall be repair or replacement of the Software at the sole discretion of GE To obtain a repair or replacement of nonconforming Software conta...

Page 4: ...n For the latest product information contact your local supplier or visit us online at www gesecurity com FCC compliance This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment...

Page 5: ...7 Shuffle camera views 8 Freeze or zoom video 9 Chapter 2 Installation 11 Hardware installation 12 Battery replacement 13 Upgrade firmware 13 Software installation 14 Download the required DivX codec 14 Download DigiaPlayer 14 Chapter 3 Digia II features 15 Features 16 Search 17 Playback 18 Export video to a USB device 19 Play DGA files 20 Convert DGA files to AVI 21 Play AVI files 21 Activate a m...

Page 6: ...mation 37 Chapter 5 Troubleshooting maintenance support 39 Troubleshooting 40 Troubleshooting your Digia II 40 Contacting technical support 42 Online publication library 42 Appendix A Reference tables 43 Main menu default values 44 Camera menu 44 Record menu 44 Schedule menu 44 Alarms menu 45 Network menu 45 Display menu 45 System menu 46 Recording resolution 46 ...

Page 7: ...publication library on page 42 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphas...

Page 8: ...Digia II User Manual viii ...

Page 9: ...chapter provides an overview of your Digia II and describes how to configure and use your Digia II In this chapter Product overview 2 Firmware 2 Back panel 4 Monitor onscreen display 5 Chapter 1 Introduction ...

Page 10: ... both NTSC and PAL formats Listen to full duplex high quality audio Set full or partial motion detection Record up to a full month of video with hard drives ranging from 160 to 640 GB Export archive with ThumbDrive USB flash drive CD RW or hard disk drive to USB 2 0 Operate through easy to use VCR style control buttons Firmware Firmware is the software that is embedded in your Digia II and ensures...

Page 11: ...creen Display Display lets you access the video configurations your model has either full screen 4 9 or 16 channels Press this repeatedly to cycle through your unit s configurations Menu The main menu is where you configure your Digia II Press to open the main menu 1 to 16 Channel buttons open a camera s video feed your unit will either have 4 9 or 16 channels Press the channel number that corresp...

Page 12: ...nnection Use to connect to a CCTV type monitor SVGA connector VGA connection Use to connect to a computer monitor LAN Ethernet connection Use to connect your Ethernet cable to the Digia II Alarm out NC normally closed C closed and NO normally open connections Use to connect alarm output devices for example a siren Alarm in Alarm terminal strips Use to connect to your alarm triggers the triggers ar...

Page 13: ...s the following Channel Indicates the channel that is onscreen Event signal Indicates system events as described in Table 1 Table 1 Event descriptions Event Description A A camera alarm has been triggered M Motion has triggered a camera s alarm V Video feed malfunction F Fan malfunction H Hard drive malfunction CH01 12 19 2006 TUE R01 01 FAN 10 39 32a M 11 28 2006 TUE P01 01 x2 FAN 10 39 32a Date ...

Page 14: ...s Item Description Mnn Motion camera nn Vnn Video loss camera nn Ann Alarm camera nn Rnn Video was recorded PR Power return PL Power loss FAN Fan failure H Hard drive failure RU1 Remote admin login RU2 Remote user login LU1 Local admin login LU2 Local user login Time Displays the time when the video is played or was recorded Percentage Displays the amount of hard drive space remaining Day Displays...

Page 15: ...llowing Four channel units full screen and 2X2 Nine channel units full screen 2X2 and 3X3 Sixteen channel units full screen 2X2 3X3 and 4X4 Figure 4 shows the channel icon and playback status bar for a 2X2 configuration Figure 4 Two by two monitor configuration CH02 CH01 CH04 CH03 12 19 2006 TUE R01 01 FAN 10 39 32a ...

Page 16: ...nter Select displays in the upper right Figure 5 3 Use the directional buttons to move Select to the quadrant you require 4 Press the channel number button you want to view For example to swap channel 2 with channel 1 press Enter to display Select and press 2 see Figure 5 5 To customize the display further continue with Step 3 6 When you finish press Enter The unit stores your customized views for...

Page 17: ...2 Press Enter to freeze the video The Freeze message displays Figure 6 Figure 6 Freeze 3 Press Enter to enable the zoom function The Zoom message displays Figure 7 Figure 7 Zoom in 4 Use the directional buttons to navigate through the screen 5 When you finish press Enter to exit back to the live video mode CH01 12 19 2006 TUE R01 01 FAN 10 39 32a FREEZE CH01 12 19 2006 TUE R01 01 FAN 10 39 32a Zoo...

Page 18: ...Digia II User Manual 10 ...

Page 19: ...This chapter provides instructions for hardware and software installation In this chapter Hardware installation 12 Upgrade firmware 13 Software installation 14 Chapter 2 Installation ...

Page 20: ...s triggered from 1 to 60 seconds in duration Normally closed NC Where the relay contact is in a closed state When the contact is open an alarm is triggered from 1 to 60 seconds in duration NO trans Where a relay is in an open state When the contact is closed an alarm is triggered and will remain until the contact is opened again NC tran Where a relay is in a closed state When the contact is opened...

Page 21: ...igia II unit Figure 8 on page 12 4 Press Menu 5 Log on to the Main menu use the default Admin passcode as the primary and the User passcode as the secondary See Passcodes on page 24 6 Scroll down to the System menu 7 Press Enter 8 Scroll down to the System Admin menu 9 Press the right directional button to access the menu 10 Scroll down to Firmware Upgrade 11 Press Enter 12 Use the up and down dir...

Page 22: ...f the following methods Download the Digia II Download from Digia Browser Download from Digia II To download from the Digia II do the following 1 Insert a compatible USB drive into your computer s USB port 2 Press Export from live mode 3 Log on to access the Export menu 4 Select Player from Export Type 5 Scroll down and select Start Export 6 Press Enter Note You must not leave the player on the US...

Page 23: ...ribes the Digia II features In this chapter Features 16 Search 17 Playback 18 Export video to a USB device 19 Play DGA files 20 Convert DGA files to AVI 21 Activate a motion detection grid 22 Chapter 3 Digia II features ...

Page 24: ...onal buttons to navigate and press Enter to select the selection highlighted Download player software Refer to Download DigiaPlayer on page 14 Shuffle camera views For this you must have 2 X 2 multi channel display mode or greater See Shuffle camera views on page 8 Freeze or zoom video To freeze live video or zoom you must be in full screen mode See Freeze or zoom video on page 9 ...

Page 25: ... Search Any results will appear on the Event list page 6 Use the directional buttons to navigate through your entries to select the file you require 7 To export the file press Export See Export video to a USB device on page 19 8 To play the file press Enter to view the video or for more specific information see Playback on page 18 When you finish you can either press Search to return to the Event ...

Page 26: ...ve minutes of recorded video 3 You can use the following features during playback Quadrant configuration press Display repeatedly to cycle through available configurations Camera views press any Camera button 1 to 16 4 You can stop or increase the image size with the freeze or zoom functions Note You can press Export at any time during playback to open the Export menu The system transfers the date...

Page 27: ... press Enter to begin the export process The system assigns a name to the file in the following format CH YYYYMMDDHHMMSS YYYYMMDDHHMMSS CH is the channel number that recorded this video The first YYYYMMDDHHMMSS is the start time in year month day hour minute and seconds that the recording started The second YYYYMMDDHHMMSS is the end time in year month day hour minute and seconds that the recording...

Page 28: ...compatible USB drive into your computer s USB port 2 Open the USB directory on your computer 3 Transfer the DigiaPlayer exe file to your PC 4 Double click the DigiaPlayer exe icon Figure 11 The DigiaPlayer opens Figure 12 Figure 11 Digiaplayer icon Figure 12 DigiaPlayer 5 Click Load file 6 Navigate to and load the DGA file 7 Double click on the DGA file to begin playback ...

Page 29: ...Player 3 Click Load File and select the file you require The Save to Avi button becomes active 4 Click Save to Avi Figure 13 Save to AVI 5 Select the frame rate for the AVI file under Images Per Second 6 Select whether you want the system to create the AVI file with or without audio 7 Click Save Play AVI files To play an AVI file once you have downloaded and installed the DivX codec just double cl...

Page 30: ...aded green and disabled cells are blank 2 Use the directional buttons to navigate through the grid 3 Press Enter to begin the cell selection 4 Use the directional buttons to select the cells you require 5 Press Enter again to toggle all the selected cells The cells become enabled if they were disabled and disabled if they were enabled 6 Press Menu to save your changes and exit back to the Alarms m...

Page 31: ...This chapter provides a description of your Digia II s main menu In this chapter Passcodes 24 Digia II main menu 25 Chapter 4 User menus ...

Page 32: ...ll the menus User passcodes 1234 Gives you access to only the Display and Information menus Table 3 Main menu hierarchy User type Menus Submenus Admin and User Camera Admin and User Record Admin and User Schedule Time periods Camera Admin and User Alarms Admin and User Network Network configuration Network e mail Network DDNS Admin only Display Admin and User System System date time System admin A...

Page 33: ...de See Passcodes on page 24 3 From the Main menu Figure 14 use the directional buttons on the Digia II s front panel to navigate through the menus 4 Press Enter to select a menu option See Table 3 for a layout of the Main menu submenus Figure 14 Main menu 1 Camera 2 Record 3 Schedule 4 Alarms 5 Network 6 Display 7 System 8 Information 9 Logout Digia II Menu ...

Page 34: ...ributed across all recording channels continuous schedule alarms The recording resolution set in the Recording menu determines the fps See Table 11 on page 46 Quality level Select the recording quality for this camera Choose 1 lowest to 6 highest Covert Select to make the camera appear disabled but actually record to the method set Sequence list Select to include this camera in the sequence list S...

Page 35: ...he resolution you want to record at Choose from CIF 2CIF and D1 4CIF Prealarm Select this box to record prealarm video Records five seconds of video before alarm Audio Select this box to record audio Timestamp Select how you want the system to use time stamps Choose between Disable Top or Bottom to enable timestamps Note Timestamp is a permanent part of the recording and cannot be removed Autodele...

Page 36: ... 17 Time periods The menu options include the following Camera The list of schedules in numerical order Schedule Choose from Disable Weekday Weekend Daily and Monday through Friday Start Set the start time End Set the end time Digia II Menu Schedule Time Periods 1 2 3 4 5 6 7 8 Schedule Disable Disable Disable Disable Disable Disable Disable Disable Start 08 00a 12 00p 12 00p 12 00p 12 00p 12 00p ...

Page 37: ...e different from the number of cameras listed here The menu options include the following FPS frames per second Set between 0 and 30 QL quality level Set between 1 and 6 Digia II Menu Schedule Camera 1 1 2 3 4 5 6 7 8 Schedule Disable Disable Disable Disable Disable Disable Disable Disable Start 08 00a 12 00p 12 00p 12 00p 12 00p 12 00p 12 00p 12 00p End 06 00p 08 00p 12 00a 12 00a 12 00a 12 00a 1...

Page 38: ...ue period NC Trans The contact is normally closed and the alarm does not reset until the contact is reopened NO Trans The contact is normally open by default and the alarm does not reset until the contact is reclosed Alarm frame rate Select between off 1 2 3 4 5 6 7 5 10 20 and 30 fps Alarm quality level Select between 1 lowest to 6 highest Alarm duration Choose between 1 and 60 seconds Alarm to f...

Page 39: ...gure 20 Network configuration The menu options include the following Data port Default is 00554 HTTP port Default is 00080 Control port Default is 01600 Client access Check this box if you want to enable access to the Digia II over a network Bandwidth saving Limits the bandwidth of the network stream Default is 8192 KB Select between 10 and 8192 KB Network type Select your network type Choose betw...

Page 40: ...rk type you can set the DNS server address the same way as you set the IP address Network e mail Use the Network email submenu Figure 21 to configure your network e mail Figure 21 Network email The menu options include the following SMTP server Enter the SMTP server address for your mail server SMTP port Default is 00025 Authentication Check this box if your mail server requires authentication Use...

Page 41: ...g To set up an account see those websites for more information User Enter the user name of the DDNS account Password Enter the password of the DDNS account Record ID A record ID that your DDNS service provides for you FQDN This stands for fully qualified domain name Enter this domain name here for example digia2 dyndns com Digia II Menu Network Network DDNS DDNS Services DDNS Server User Password ...

Page 42: ... box to enable sequencing Sequencing will automatically switch the live view to the next available video feed where you have enabled Sequence List in the Camera menu It will switch to the next feed after the defined dwell time interval Event notifications Check this box to enable the alarm icons to display A M V F Output type Select the monitor signal type you require Choose VGA for computer monit...

Page 43: ...ke the time to change and set the hour and minute you want the time to change to End on Select when daylight saving time ends Choose the month the week last 1st 2nd 3rd and 4th and the day of the week you want applied From Set the hour and minute at which you would like the time to change and set the hour and minute you want the time to change to Time synchronize Check if you want the Digia II to ...

Page 44: ... it press Enter then use the directional buttons to select Firmware upgrade Enter the passcode default is 4444 Your USB device must have at least 5 MB of free space Delete HDD Press Enter then up or down Enter the passcode default is 4444 This will delete everything on the hard drive Admin passcode Change an admin passcode Confirm Reenter the passcode you entered as your Admin passcode to confirm ...

Page 45: ...talled IP address The IP address of the unit MAC address The MAC address of the unit Model The model number of the unit Record time from The date the unit started recording Recording time to Either the current date or the last date the unit was recording Digia II Menu Information DVR ID Firmware Version HDD Size IP Address MAC Address Model Record Time From To _ _ _ _ _ _ 0 9 28 76 GB 000 000 000 ...

Page 46: ...Digia II User Manual 38 ...

Page 47: ...ion to help you troubleshoot problems and contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 40 Contacting technical support 42 Chapter 5 Troubleshooting maintenance support ...

Page 48: ...solution 60 fps recording at 2CIF resolution and 120 fps recording at CIF resolution The unit distributes these frames across all the enabled channels evenly when the recording mode is set to continuous schedule or alarms so that if you are recording at 2CIF 60 fps with four channels enabled each channel will be capable of recording up to 15 fps By default all channels are enabled and recording at...

Page 49: ...y coming from one of the channels on the DVR Verify that the problem comes from the recorder or the camera Take a working camera and plug it into the port that seems to not be working properly If you see a picture the original recorder or camera is faulty I received an onscreen event message Use the list below to resolve any system events that display onscreen Invalid start date Verify the Export ...

Page 50: ...To access the library go to our website at the following location http www gesecurity com In the Customer Support menu select the Resource Library link After you register and log on you may search through our online library for the documentation you need 1 Table 4 Service and support contact information Customer service Technical support Phone Toll free 888 GESECURity 888 437 3287 in the US includ...

Page 51: ...amera and a recording resolution reference table In this appendix Main menu default values 44 Camera menu 44 Record menu 44 Schedule menu 44 Schedule menu 44 Alarms menu 45 Network menu 45 Recording resolution 46 System menu 46 Recording resolution 46 Appendix A Reference tables ...

Page 52: ...he Record menu Table 6 Record menu default values Schedule menu The default values for Schedules is all time periods disabled Table 5 Camera menu default values Setting Default value Setting Default value Title CH ________ Sequence list Enabled Recording mode Continuous Brightness 50 FPS 1 Contrast 50 Quality level 6 Saturation 50 Covert Disabled Setting Default value Setting Default value Resolut...

Page 53: ...t alarm Disabled Motion detection Disabled Sensor type NC Motion sensitivity 7 Alarm frame rate 10 fps Video loss Disabled Alarm quality level 6 Event buzzer Disabled Alarm duration 5 seconds Email notification Disabled Alarm to full screen Disabled Setting Default value Setting Default value Data port 00554 Network type DHCP HTTP port 00080 SMTP port 25 Control port 01600 Authentication Disabled ...

Page 54: ...te format MM DD YYYY OSD color White Time format 12 hour Admin passcode 4444 Daylight saving Disabled User passcode 1234 Time synchronize Disabled Network passcode 11111111 Language English Recording resolution D1 4CIF 2CIF CIF 1 channel recording 30 fps 60 fps1 1 The maximum number of frames that you can record on one channel is 30 frames per second real time recording even when there are options...

Page 55: ...Appendix A Reference tables 47 ...

Page 56: ...Digia II User Manual 48 ...

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