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GE Calibur DVMR Triplex eZ, User Manual

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GE Calibur DVMR Triplex eZ User Manual Download Page 46

0150-0198B 

46 

Calibur DVMR

e

 

Triplex eZ 

 

Baud Rate 

Use this menu to configure the baud rate for Port 1 for external control 
of the unit via RS232.  Rotate the Jog to select a baud rate from the menu. 

Save changes and exit the menu:

  Press the 

Enter

 button. 

Exit the menu without making changes:

  Press the 

Menu

 button. 

 

 

Port 2 

The RS232 port 2 is used for Event Generation and ASCII Text Insertion. See Section 7 for the RS232 
Protocol required to perform these functions. 

 

 

q 

Main Menu 

→

 Communications 

→

 RS485 

Connect several units to a single keyboard, or vice-versa.  Up to  
32 units (any combination of multiplexers and keyboards) can be  
networked together.  Use this menu to specify the units unique network address. 

Save changes and exit the menu:

  Press the 

Enter

 button. 

Exit the menu without making changes:

  Press the 

Menu

 button. 

 

q 

Main Menu 

→

 Communications 

→

 Ethernet Settings 

An ethernet connection can be used to connect to the unit from a  
PC for viewing of live or recorded images.  Use this menu to configure  
the Ethernet communications settings. Select from the following: 

Ethernet:

  Select Enable or Disable. 

IP Address / Subnet Mask / Gateway:  

Consult with a qualified  

Network Administrator or an MIS professional to configure these settings. 

 

3.16 Front Panel Lock 

Use this feature to lock the front panel keypad.  While locked,  
the only operational key on the front panel is the 

Menu

 button.   

To unlock the front panel, enter the Installer password and return  
to this menu. 

Highlight the item you wish to select. 

Save changes and exit the menu:

  Press the 

Enter

 button. 

Exit the menu without making changes:

  Press the 

Menu

 button. 

 1200 Baud

 2400 Baud

 4800 Baud

 

19200 Baud

38400 Baud

57600 Baud

9600 Baud

Network Address

01

Ethernet Settings

[CANCEL]  [OK]

Ethernet   : 

IP Address :  10. 90.253. 22

Subnet Mask: 255.255.  0.  0

Gateway    :  10. 90.  0.  1 

Enable

Unlock Keyboard

Lock Keyboard

Summary of Contents for Calibur DVMR Triplex eZ

Page 1: ...C Ca al li ib bu ur r D DV VM MR Re e T Tr ri ip pl le ex x e eZ Z Digital Video Multiplexer Recorder User Manual ...

Page 2: ...may be illegal to dispose of this battery improperly under local state or federal laws Check with your local waste management officials for disposal and recycling options CAUTION Electrostatic Sensitive Device Use proper CMOS and MOSFET handing precautions including approved grounded wrists straps etc to avoid damage to this unit or its internal components from electric discharge WARNING This equi...

Page 3: ...express written consent of GE Interlogix All information and specifications furnished by GE Interlogix are believed to be accurate and reliable No responsibility is assumed by GE Interlogix for neither its use nor any infringements of rights of third parties that may result from its use No license is granted by implication or otherwise under any patent or patent rights of GE Interlogix The CALIBUR...

Page 4: ...2 4 Playback 16 2 5 Recording 18 2 6 Display Options 19 2 7 Active Cameos 19 2 8 Sequencing 20 2 9 On screen Indicators 21 2 10 Triplex Mode 23 3 Menu System Overview 25 3 1 Menu Notation In This Manual 25 3 2 Accessing The Menu System 25 3 3 Available Menus 25 3 4 Menus In This Manual 26 3 5 Navigating The Menu System 26 3 6 Menu Shortcuts 26 3 7 The Main Menu 27 3 8 Time Date 27 3 9 Record 28 3 ...

Page 5: ...ng 51 5 1 Disk Analysis Screen 52 5 2 Search Filters 52 5 3 Search Results 53 6 Technical Specifications 55 7 RS232 Event Generation Text Insertion Protocol 57 7 1 Message Structure 57 7 2 Message Type 57 7 3 Event Field 57 8 RS232 Remote Control Protocol 59 8 1 Front Panel Button Emulation 59 8 2 Configuration and Status 60 9 Macro Tables 61 9 1 Macro Functions Table 61 9 2 Scheduled Macro Table ...

Page 6: ...h features eliminate time consuming Fast Forwarding or Rewinding of tapes searching for critical data Search for recorded images or events by alarm time date video loss camera number and ASCII cash register or ATM text Caution This products primary purpose is to furnish video multiplexing and recording Although the unit has alarm handling and motion detection functions they are considered secondar...

Page 7: ...staller Provides access to all on screen menus Yes 3 4 4 4 Factory Defaults Installer Resets the multiplexer to the factory defaults No 4 1 1 1 Language Installer Provides access to the On screen Language menu No 1 4 1 4 Ethernet Access Reset Installer Deactivates the ethernet password so that any PC equipped with WaveReader may access the unit No 1 1 1 1 Ten and Sixteen Channel Units Password Typ...

Page 8: ... the installation of the unit is well ventilated Take note of the locations of the cooling vents in the unit s enclosure and ensure that they are not obstructed Temperature Consider the unit s operating temperature 0 to 40 C and non condensing humidity specifications 10 to 80 before choosing an installation location Extremes of heat or cold beyond the specified operating temperature limits may cau...

Page 9: ...C video output with 4 pin mini DIN style connector 10 SCSI Port For connecting SCSI compatible archive devices 11 RS232 Port 1 For modem connection and external control of the unit 12 RS485 Port 2 Connector For connecting to keyboard and other RS485 devices 13 RS232 Port 2 For Event Generation and ASCII Text insertion Camera Inputs Cable 75 Ohm Coaxial Connectors BNC Auto Terminating Yes Passive L...

Page 10: ...er the pin out specifications shown below Pin 1 Alarm Input 1 Pin 2 Alarm Input 2 Pin 3 Alarm Input 3 Pin 4 Alarm Input 4 Pin 5 Alarm Input 5 Pin 6 Alarm Input 6 Pin 7 Alarm Input 7 Pin 8 Alarm Input 8 Pin 9 Alarm Input 9 Pin 10 Alarm Input 10 Pin 11 Alarm Input 11 Pin 12 Alarm Input 12 Pin 13 Alarm Input 13 Pin 14 Alarm Input 14 Pin 15 Alarm Input 15 Pin 16 Alarm Input 16 Pin 17 Alarm Output Rela...

Page 11: ... Wire Type 24 AWG twisted pair with shield 2 wire Connector Type RJ 45 Max Cable Length 3200 feet 1000 meters Shields are grounded at one end preferably at the DVMR e Triplex eZ See section 3 15 for information about configuring the RS485 network address settings in the menu system RJ 45 Pin Configuration For RS485 Port Pin Use Pin Use 1 Ground Shield 5 Not Connected 2 Not Connected 6 Network VE 3...

Page 12: ... terminated otherwise the system will not operate properly Additional menu setup may be necessary to configure archive device See section 3 14 RS232 Port 1 For a Modem connection or remote control of unit See section 3 15 for information about configuring the modem settings in the menu system See section 8 for RS232 Remote Control Protocols DB 9 Pin Configuration For Port 1 Pin Use Pin Use Pin Use...

Page 13: ...it will begin its power up procedure The unit will begin by displaying the software version on Monitor A and then the unit will begin recording automatically Check Video Input Quality Check the picture quality by selecting each camera for full screen display If the picture quality is poor check the following items The BNC connections The loop through terminations The video levels of incoming signa...

Page 14: ...icture 4 Camera Selection Number buttons Camera numbers 1 through 16 5 Reverse Play Button Playback in Reverse 6 Freeze Button Freezes camera images on screen in Live mode Pauses Playback 7 Play Forward Button Begins Playback 8 Jog Shuttle Controls Playback speed and Menu selections 9 Menu Button Provides access to on screen menus 10 Power Indicator Indicates power on off condition 11 Alarm button...

Page 15: ...e button to begin full screen sequencing The sequence list is programmable For detailed information about programming the sequence list see section 2 8 Sequence Button Zooming To activate the 2x digital zoom select the full screen display of the camera you wish to zoom then press the Zoom button Zooming will be indicated by the LED located directly above the Zoom button Zooming is also indicated a...

Page 16: ...ile in Playback mode the user may change the playback direction playback speed etc To return to Play Forward operations press the Play Forward button Play Forward Button Reverse Play To begin reverse playback press the Reverse Play button Reverse Play Button Fast Forward During playback rotate the Shuttle the outer dial clockwise to view data at a higher than normal rate Increasing the amount of r...

Page 17: ...ox Pressing the same button a third time displays any associated ATM or cash register ASCII text Number Button Sequenced Full Screen Display While in a Full Screen display press the Sequence button to begin full screen sequencing The sequence list is programmable For detailed information about programming the sequence list see section 2 8 Sequence Button Zooming To activate the 2x digital zoom sel...

Page 18: ...button Recording will be indicated by the LED located directly above the Record button The unit always starts recording at the end of previously recorded data The unit will continue recording until the record button is pressed again unless Record Lock is ON Record Button The DVMR e Triplex eZ also remembers its current record mode in the event of power loss If the unit was recording during a power...

Page 19: ...een mode on Monitor A PIP Use the Jog Shuttle to adjust the location and size of the PIP display Please note that the PIP display is only available on Monitor A in Live mode 2 7 Active Cameos A cameo is defined as any cell within a multiscreen display Active Cameo mode allows the user to access and edit each cameo individually Entering Active Cameo Mode While viewing a multiscreen enter Active Cam...

Page 20: ...ustom sequence list controlling the order the cameras are displayed and the dwell time Separate Autolists may be created for Monitor A Live and Playback mode and Monitor B Live mode Using the Monitor button select the monitor to be programmed Then using a Number button select any camera for full screen display The unit must be in Full Screen Display mode before starting to create the sequence list...

Page 21: ...either the upper or lower corner of the left hand side of the screen The camera title can be changed in the menu system see section 3 13 The user can change display position and color See below Changing Position And Color Of Title And Status Indicators Position Color Top Left Black Top Left White Top Left Gray Bottom Left Black Bottom Left White Bottom Left Gray Camera Titles To change the color a...

Page 22: ...dy Ejecting Play and timeleft Timeleft indicates the amount of time before the archive medium is full Only available if the unit has Background Archiving turned On Network Displays all current Network connections Normal connection is displayed as ip ip or if there is no connection Live connections are displayed as E1 ip ip E2 ip ip etc where ip ip represents the last 2 bytes of the IP Address POTS...

Page 23: ...utton is pressed the unit will enter the Triplex mode of operation When Reverse Play is pressed again the unit will revert back into the normal Playback mode While in the Triplex mode if forward play is in progress the Reverse Play button will change the playback direction Reverse Play Button Fast Forward During Triplex mode rotate the Shuttle the outer dial clockwise to view playback images at a ...

Page 24: ...mera for Full Screen display by pressing the Number button of the desired camera Pressing the Camera number button again displays the Status Display Box Pressing the same button a third time displays any associated ATM or cash register ASCII text Number Button Sequenced Full Screen Display While in a Full Screen display press the Sequence button to begin full screen sequencing The sequence list is...

Page 25: ... Date 3 2 Accessing The Menu System Enter the menu system by pressing the Menu button A Password Box will appear on the primary monitor Enter either the Operator Password Providing limited access to the menu system Only the Operator and System View menus are available Menu Button Installer Password Providing complete menu access Use the Number buttons to enter the appropriate password Default pass...

Page 26: ...t the ENTER button to select the highlighted menu item Exiting Menus Press the Menu button to exit a menu From the menu bar press the Menu button to exit the menu system completely Shuttle Shuttle Jog Jog Main Time Date Record Alarms Macro Motion Detection Camera Setup Archive Setup Communications Front Panel Lock Factory Settings Passwords Operator 3 6 Menu Shortcuts Zoom Button In menu lists tha...

Page 27: ...te 4 Press the Enter button to confirm the selection and exit the edit mode 5 To save the changes and exit the menu Rotate the Jog to select OK then press the Enter button 6 To exit the menu without making changes Rotate the Jog to select CANCEL then press the Enter button q Main Menu Time Date Set Date 1 Press the Enter button the highlighting will move to the row of numbers 2 Enter the date in M...

Page 28: ...out making changes Press the Menu button or select CANCEL then press the Enter button 3 9 Record Use this menu to Specify a schedule for recording Specify if a camera is to be used for event recording time lapse recording or both Specify the record quality High Medium or Standard Specify the time lapse record rate Specify the event record rate Specify the activity record rate Specify the global al...

Page 29: ...This is the default setting About Events An Event is an action that the unit acknowledges by recording at the Event Record Rate yet it is not cause for an Alarm Events may be created two ways via RS232 text insertion and Activity detection Example of an Event A camera is pointed at the front door inside the lobby during business hours With the Event Camera Settings Type set to Event the unit does ...

Page 30: ...h day each lasting 3 minutes on average then the of the time will be 1 hour 24 hours 4 1 Rotate the Jog to navigate and the Shuttle to change the values 2 To save changes and exit the menu Select OK and then press the Enter button 3 To exit the menu without making changes Press the Menu button or select CANCEL then press the Enter button Record Quality Use this setting to specify the record qualit...

Page 31: ...tor The bottom of the menu contains a disk duration calculator The duration indicates the estimated recording time taking into consideration the estimated amount of time the unit will spend in Time lapse Activity Event and or Alarm record mode The maximum record rate per camera is inversely proportional to the number of cameras connected to the unit The fewer cameras connected the higher the maxim...

Page 32: ...eras Camera 4 in alarm 1 4 2 4 3 4 5 4 6 4 7 4 8 4 1 4 ACTIVITY Link to Event Selecting Yes in this menu will activate the event record speed when activity detection is present q Main Menu Record Disk Maintenance Use the Jog to select from the following options then press the Enter button to begin Delete Delete all data from the hard disk with the possibility of restoring it Undelete Restore data ...

Page 33: ...ed If the alarm input exceeds the duration specified in this menu the unit silences and acknowledges the alarm when the alarm input ceases Select the timeout duration the range is from 1 to 250 seconds Transparent alarms cannot be silenced and acknowledged If transparent mode is preferred but the ability to silence and acknowledge alarms is desired select Timed Out and set the Alarm Timeout to two...

Page 34: ...o link Macro Select the macro number you wish to link to Leave this setting blank if you do not wish to link to a macro Rotate the Jog to navigate and the Shuttle to change the values Save changes and exit the menu Select OK then press the Enter button Exit the menu without making changes Press the Menu button or select CANCEL then press the Enter button q Main Menu Alarms Buzzer Setup Use this me...

Page 35: ...om your IT Department Email Address Format The format of the email addresses should be entered as follows If the email address to be notified is john doe somecompany com then john doe should be entered in one of the Email User fields and somecompany com should be entered in the subsequent Email Domain field Timezone Delta The timezone delta integer is based on how many time zones your current time...

Page 36: ...tton then the Enter button to end the macro recording A form is provided in section 9 to keep track of recorded macro functions Keystroke count while in the menu system While recording a macro entering the menu system changing multiple menu items and exiting the menu system are only counted as one keystroke Using the Jog to navigate the menu system does not count as keystrokes Once the menu system...

Page 37: ...from the time This function will only operate once per time period Function and Sequence Buttons q Main Menu Macro Timed Macro Start Use this menu to program scheduled start times for macros Up to 20 scheduled start times can be programmed in this menu Event Select the scheduled start event you wish to edit Day Select the start day Monday Sunday of the macro Select double asterisks to run the macr...

Page 38: ...ate and the Shuttle to change the values q Main Menu Motion Detection Setup Parameters Use this menu to select the Camera Motion Detection Type and Sensitivity of the Motion Detection you wish to configure Motion Detection Parameters Setup CANCEL OK Camera Motion Detection Type Sensitivity Relay Output Rejection Target Size Link to Alarm 01 ACTIVITY 06 2 LOW 01 NONE Navigate in this menu using the...

Page 39: ...alse alarm rejection feature by selecting Low Medium or High These settings are based on the number of simultaneously triggered zones and the persistence of motion in a scene The Low setting is the most sensitive to motion The Medium setting will filter out most false alarm situations due to sudden luminance changes over the whole scene clouds passing over The High setting will filter out sudden l...

Page 40: ...MENU Exit Activity Setup ENTER Save and Exit Activity Setup PAUSE Toggle between Enable and Neutral STOP Toggle between Disable and Neutral ZOOM Disable Enable all zones PLAY FORWARD Increase the Sensitivity level PLAY REVERSE Decrease the Sensitivity level Function Button F This Help Screen will display for 15 seconds and then disappear Press the Function button again to redisplay NOTE ...

Page 41: ...e to decrease the Sensitivity q Main Menu Motion Detection Indicate Detection Motion Detection may be indicated on screen by displaying the letter M Use this menu to turn this feature On or Off 3 13 Camera Setup Use this menu to Edit the title for each camera Adjust the Automatic Gain Control Disable or Enable camera inputs Specify cameras as covert recorded but not displayed View the Camera Scope...

Page 42: ...navigate the cursor in the character bank 5 Press the Number 1 button to insert a blank character or press the Number 2 button to insert the selected character 6 When finished editing the title press the Enter button to exit the edit mode 7 Save changes and exit the menu Select OK then press the Enter button 8 Exit the menu without making changes Press the Menu button or select CANCEL then press t...

Page 43: ...public are unaware that the camera is being recorded Covert cameras are viewable during playback Select Yes in this menu to configure a camera as covert Rotate the Jog to navigate and Shuttle to change the values q Main Menu Camera Setup Camera Scope Use this menu to view a live luminance histogram of the currently displayed camera Luminance Histogram A Luminance Histogram is a graphical represent...

Page 44: ...g items OFF Turns background archiving Off ON Turns background archiving On q Main Menu Archive Setup Erase Archive Medium Use this feature to erase all of the recorded data on an archive device With Erase Archive Medium highlighted press the Enter button If a compatible archive device is connected a confirmation box will appear otherwise no action will occur 3 15 Communications Use this menu to C...

Page 45: ...1S0 0 R2 C1 D0 H1 Default Modem String CANCEL OK 1 With the Modem Init String highlighted press the Enter button to enter the Edit mode The character bank will appear in the center of the menu 2 Press the Sequence button to select the desired character bank 3 Rotate the Shuttle to navigate the Modem Init String 4 Rotate the Jog to select a character from the character bank 5 Use the Number 2 butto...

Page 46: ...Main Menu Communications Ethernet Settings An ethernet connection can be used to connect to the unit from a PC for viewing of live or recorded images Use this menu to configure the Ethernet communications settings Select from the following Ethernet Select Enable or Disable IP Address Subnet Mask Gateway Consult with a qualified Network Administrator or an MIS professional to configure these settin...

Page 47: ...e Menu button 3 18 Passwords Use this feature to change the Installer Operator or Ethernet passwords Changing the Installer or Operator Passwords To change the password 1 Highlight the password you wish to change then press the Enter button A password box will appear 2 Enter the new password using the Number buttons 3 Highlight OK then press the Enter button 4 Re enter the password 5 Highlight OK ...

Page 48: ...enu All items located in the Operator menu are also found in the Main menu q Operator Menu About DVMRe This menu provides information such as model designation serial number software version software date hard disk size IP address and hardware address MAC Use the following table to find detailed information about configuring specific items from the Operator menu Operator Menu Item Primary Menu Loc...

Page 49: ...f the alarm Macro Activation Unit can be configured in the menu system to activate a macro when an alarm is detected see Link to Macro in section 3 10 Record Rate Record Rate can be increased by recording at the Alarm Record Rate see section 3 10 and by Interleaved or Exclusive Recording see Alarm Record mode in section 3 10 4 3 Alarm Acknowledge Pressing the Alarm button acknowledges to the unit ...

Page 50: ...he Alarm button is lit for the duration of the alarm Monitor A Multiscreen Each camera in alarm is indicated on screen by a flashing red A in its cameo Alarm LED lights to indicate an alarm condition There is no change in the playback or Triplex multiscreen based on playback of recorded alarms 4 6 Alarm History Box The Alarm History feature provides a list of the 100 most recent alarms View the Al...

Page 51: ...Start Date Start Time Days HH MM SS 001 01 21 2002 20 08 10 0 00 01 55 002 01 21 2002 20 09 10 0 00 00 38 003 01 21 2002 20 10 10 0 01 07 22 004 01 22 2002 20 07 10 0 00 00 07 005 01 23 2002 20 07 10 0 00 08 56 006 01 24 2002 20 07 10 0 00 00 06 007 01 25 2002 20 07 10 0 05 57 31 008 01 26 2002 20 07 10 0 00 46 43 000 01 21 2002 20 07 10 0 04 35 15 PLAY REV FWD to page up down ENTER to play event ...

Page 52: ...representation of the recorded video As the cursors move across the screen the corresponding disk time is indicated in the upper right of the screen The video representations are color coded by category Rotating the Shuttle expands Zooms the display The Lowest level most detail is indicated on screen with an L Pressing the Enter button will start Playback from the cursor location 5 2 Search Filter...

Page 53: ...h X X X X X X X X X X X X X X X X Selecting Search Parameters 1 Rotating the Jog to navigate highlight the box adjacent to the parameters that you wish to modify 2 Once in the Parameter Box use the Shuttle to navigate through the fields and the Jog to change the values 3 To activate the parameter use the Shuttle or the Enter button to place an X in the check box 4 When finished use the Jog to navi...

Page 54: ...up down ENTER to play event SEQ to repeatedly play event 9 matches found Some options may be unavailable depending on the type of search performed These options are not displayed When archiving the unit will not allow the amount of selected data to exceed the amount of space available on the target medium Press the Menu button to exit the Search Results window without making a selection Hitting th...

Page 55: ...tor Camera Inputs BNC connectors Auto Terminating Color Mono Monitor A Output Y C 4 pin Mini DIN Connector Monitor B Output Y C 4 pin Mini DIN Connector Monitor A Output Composite BNC Connector Monitor B Output Composite BNC Connector RS485 Port Two Looping RJ 45 Connectors SCSI Port 50 pin High Density SCSI 2 female connector Alarm I O Port Use Supplied DB 25 PCB connector Video Video Signal Inpu...

Page 56: ...232 port Motion Detection Zones Per Camera 256 16 x 16 grid Sensitivity Settings 10 levels Gray Levels Per Zone 256 levels Motion Detection Status Output Relay Outputs Link to Alarms Link to Events On screen Indicators Status retrievable via RS232 port Part Numbers Remote Keyboard CBR KB3 CBR KB3 J KTD405 Includes motorized pan tilt and zoom controls Rack Mount Kit CBR RK6 1U Height Part Number 01...

Page 57: ...502 Camera byte indicates the camera associated with the text The valid range is from 0 to 15 Event byte usage is described in the following section String field contains text characters The string can be from 0 to 500 characters in length Check Sum 7 3 Event Field MSB 7 LSB 0 The two least significant bits are currently used All other bits should be zero 0 0 0 0 0 0 End Start A Event 0x00 If both...

Page 58: ...he start and end bits are set the associated text will be stored with the next recorded field for that camera The post event timer will be started after which the selected camera will resume recording at the normal record rate If no alarms are present If enabled ...

Page 59: ... 19 Camera 12 20 Camera 13 21 Camera 14 22 Camera 15 23 Camera 16 24 Reserved 25 40 Menu 41 Enter 42 Reserved 43 Macro 44 Reserved 45 49 Monitor B 50 Reserved 51 63 Left Arrow 64 Right Arrow 65 Up Arrow 66 Down Arrow 67 Reserved 68 74 Alarm and Sequence 75 Alarm and Camera 1 76 Alarm and Camera 2 77 Alarm and Camera 3 78 Alarm and Camera 4 79 Alarm and Camera 5 80 Alarm and Camera 6 81 Alarm and C...

Page 60: ... block 255 must be set to 0 iii Requesting data from the DVMRe When a message of type 0xBB is sent to the DVMRe Triplex eZ it will respond by sending 16 bytes of requested data a Read Alarm History List Byte 1 0xFF Byte 2 0xBB Byte 3 0 Byte 4 0x09 When the Read Alarm History List message is received by the DVMRe Triplex eZ it responds by sending a start byte 0xFF followed by ASCII strings for ever...

Page 61: ... this page and use it to keep a record of the programmed macro functions 9 1 Macro Functions Table Macro Number Description 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Function Sequence Daylight Savings Time Sets clock ahead one hour in April and back one hour in October ...

Page 62: ...0150 0198B 62 Calibur DVMRe Triplex eZ 9 2 Scheduled Macro Table Event Day Time Macro to Run 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ...

Page 63: ...erial Authorization number RMA The unit s serial number must be provided before a RMA number can be issued Units returned to the factory for service must have freight and insurance prepaid and must show the RMA number clearly on all shipping documents The failure symptoms must be clearly described by the operator and enclosed with the unit together with a copy of the original suppliers invoice Fai...

Page 64: ...r all non warranty repairs the customer will be billed for parts labor and shipping Labor will be billed in half hour increments Note Customers requesting an estimate prior to repair will be notified by phone If they cannot be reached they will be notified by fax If we are unable to reach the contact person for repair authorization after one phone attempt and two fax attempts the equipment will be...

Page 65: ...0150 0198B ...

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