Operating Instructions
Safety Instructions
Consumer Support
Troubleshooting Tips
20
Before you call for service…
Problem
Possible Causes
What To Do
Control panel lights
Time too long between
•
Each button must be touched within 5 minutes of the others.
go off when you’re
touching of selected buttons
To relight, touch any button again, or unlock and relatch door.
setting controls
Water standing in
This is normal
•
A small amount of clean water around the outlet on the tub
the bottom of the tub
bottom at the back of the tub keeps the pump seal lubricated.
Water won’t pump
Drain is clogged
•
If you have an air gap, clean it. See page 17.
out of the tub
•
If the dishwasher drains into a disposer, run disposer clear.
•
Check to see if your kitchen sink is draining well. If not, you
may need a plumber.
Steam
This is normal
•
Warm, moist air comes through the vent by the door latch during drying
and when water is being pumped out (front-control models). This is normal
and necessary for drying.
Sanitized light does
The door was opened and the
•
Do not interrupt the cycle anytime during or after main wash.
not illuminate at the
cycle was interrupted during
end of the cycle
or after the main wash portion
The incoming water
•
Raise the water heater temperature to between 120°F and 140°F.
temperature was too low
The cycle is complete and
•
This is normal. No action is required.
the door has been open for
longer than 60 seconds
Noise
Normal operating sounds
•
These are all normal. No action is required.
Detergent cup opening
Water entering dishwasher
The motor stops and starts at
various times during the cycle
Drain pump sounds during
pump out
Rattling dishes when the spray
•
Make sure dishes are properly loaded. See the
Loading the
arm rotates
dishwasher racks
section.
A white film on
This problem caused by
• To remove the white film, run your dishes through a dishwasher cycle with
glassware, dishware
phosphate-free dishwasher
citric acid. You may purchase a citric acid kit from GE by calling 1-800-626-2002
and the interior
detergent
and asking for WD35X151. Alternatively, you can purchase citric acid
crystals from your local supermarket.
Pour the citric acid in the detergent cup and close the cover. Place the
filmed but otherwise clean glassware and dishware in the dishwasher.
Leave silverware and other metal items out of the dishwasher. Turn the
dishwasher on and let it run through a complete cycle without detergent.
The glassware, dishware, and dishwasher should come out film free.
Alternatively,a vinegar rinse may be used. Pour 1 cup of vinegar into
dishwasher just after the detergent cup opens and let the dishwasher
complete its cycle. This may be repeated several times a year as needed
The use of a rinse agent such as Cascade® Rinse Aid™ may help minimize
a repeat build up of film. Also, the use of a highly rated detergent such as
Cascade® Complete Action Pads will help prevent film build-up.
Troubleshooting Tips
