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GE ATLAS GENTECH TSS308GE-A NZ, User And Installation Manual

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GE ATLAS GENTECH TSS308GE-A NZ User And Installation Manual Download Page 40

 

 

40

 

 

 

 

8 

MAINTENANCE & TROUBLESHOOTING 

8.1 

OUTGOING CALLS CAN’T BE MADE 

•

  Programmed to be in no CO line mode; 

•

  Call restriction class is 6; 

•

  CO line is set to special Extension; 

•

  Extension improperly hung up; 

•

  CPU and internal data is corrupted due to unstable or noisy power. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Summary of Contents for ATLAS GENTECH TSS308GE-A NZ

Page 1: ... Telephone Switching System User and Installation Guide Model TSS308GE A NZ Imported Distributed and Serviced by Atlas Gentech NZ Limited 87 Carbine Road Mt Wellington Auckland NZ Ph 09 574 2700 Fax 09 574 2722 ...

Page 2: ...11 4 4 1 Connecting external CO lines internal extensions to the unit 11 4 4 2 Example of a full Installation 12 4 5 Door Phone Door Lock 13 4 5 1 Connecting Door Phone Door Lock to the unit 13 4 6 Mains Power 14 4 6 1 Check 230VAC power before connecting the MINI PBX 14 4 6 2 Power Failure 14 5 OPERATING INSTRUCTIONS 15 5 1 Receiving an external call from the CO line 15 5 1 1 Operator Attendant M...

Page 3: ... 21 5 11 2 Answering the Door Phone from a non ringing extension 21 5 12 To open the Door Lock 22 5 12 1 To open the door lock after answering the door Phone 22 5 12 2 To open the door lock remotely 22 6 SYSTEM PROGRAMMING 23 6 1 General Programming Instructions 23 6 1 1 Default Setting 23 6 1 2 Extension Used for Programming 23 6 1 3 Before Programming 23 6 1 4 Program a system setting 23 6 1 5 A...

Page 4: ...all Assignment 30 6 7 5 Restriction Group B for Local Call Assignment 30 6 7 6 Clear Restriction Group B for Local Call Assignment 30 6 8 Special Dialing Numbers Prefix 31 6 8 1 Special Dialing Numbers Prefix Assignment 31 6 8 2 Clear Special Dialing numbers Prefix Assignment 31 6 9 Restrict the Line s Right to Use 32 6 9 1 Assign CO line to be exclusively accessed by designated extension s for ou...

Page 5: ...recognition 37 6 15 Restore System Data Default Settings 37 6 16 Door Phone Door Lock Accessories 38 6 16 1 Door Phone 38 6 16 2 Door Lock 38 7 SUMMARY OF SYSTEM OPERATION AND PROGRAMMING 39 8 MAINTENANCE TROUBLESHOOTING 40 8 1 Outgoing calls can t be made 40 8 2 External calls can t be received 41 8 3 Intercom CALL can t be made 42 8 4 Warranty Information 42 ...

Page 6: ...E DISCONNECT THE POWER BEFORE DISCONNECTING THE TELECOM CONNECTION PRIOR TO RELOCATING THE EQUIPMENT RECONNECT THE POWER LAST THE POWER SOCKET WALL OUTLET SHOULD BE LOCATED NEAR THIS EQUIPMENT AND SHOULD BE EASILY ACCESSIBLE TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD DO NOT EXPOSE THIS PRODUCT TO RAIN OR ANY TYPE OF MOISTURE 1 SAFETY MARKING LABEL CAUTION When using this equipment there are basic ...

Page 7: ...ion number in the range from 100 to 999 Seven levels of call restriction controls what numbers an extension can dial i e no International calls without permission Call duration control limits the time a person can be on a call Power failure transfer of external CO lines to fixed internal extensions can still make and receive calls in case of power outage limited service Three way conference an ext...

Page 8: ...supply Input Voltage 230VAC 10 50Hz Max power consumption 20VA Operational environment Room Temperature Relative humidity 90 non condensing Special Notes for New Zealand PTC200 General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsemen...

Page 9: ...to one of its terminal ports may be connected directly in its place The user should then arrange for the product to be repaired Should the matter be reported to Telecom as a wiring fault and the fault is proven to be due to this product a call out charge will be incurred by the customer 3 PARTS DIAGRAM CHECK THAT THESE PARTS WERE IN THE BOX AS RECEIVED 4 INSTALLATION CONNECTION For easy and quick ...

Page 10: ...ces are not recommended for product installation Avoid places where shock or vibration are present Avoid dusty places Avoid places where water or oil may come into contact with the product Avoid places near high frequency generating devices such as micro wave ovens sewing machines or electric welders Avoid places within 2 metres of television sets Avoid places where the environment is hot and wher...

Page 11: ...OCEDURES 4 4 1 CONNECTING EXTERNAL CO LINES INTERNAL EXTENSIONS TO THE UNIT Connect external CO lines to the corresponding CO line ports on the unit Connect internal extensions according to the indicated extension positions Take care not to make short circuits ...

Page 12: ...12 4 4 2 EXAMPLE OF A FULL INSTALLATION Door Phone Optional ...

Page 13: ... the bell cable A B to the Door Phone or Mini Telephone Connect the short cores of the bell cable C D to the electrically controlled lock To open the Door Lock the unit will send a short but strong electrical pulse Please refer to the schematic below If a door phone is required it should be purchased seperatly An electrically controlled Door Lock can be purchased from a lock shop or electronics st...

Page 14: ...t a slow rate then the PABX is not working correctly and needs to be returned to the service centre Pick up the handset of any extension A sharp internal dial tone indicates that the system is working correctly You can now start the setup operation 4 6 2 POWER FAILURE In the event of a power failure each external CO line is automatically connected to a dedicated internal extension During the power...

Page 15: ...umber the unit will ring the operator s telephone If the operator does not answer within a certain period the call will be released If the calling party enters an extension number the external call will be transferred to that extension If that extension does not answer within a certain period then the call will be released If the calling party dials more than 3 digits for the desired extension num...

Page 16: ...ternal CO line after lifting the receiver The external number can now be dialed directly You should dial at least three digits within a short period otherwise the system will disconnect the external call To make an internal call you must lift the receiver and dial to get internal dial tone before dialing the desired extension number When the extension is in Direct External Dialing Mode you can pre...

Page 17: ...ll the system will search for a free CO line starting from the first CO line port If you hear busy tone then all CO lines are busy Hang up and try again later You can press the Redial button to redial the last number dialed 5 3 4 PREFERRED LINE ASSIGNMENT OUTGOING Format n n CO line number Description A telephone user can select a particular external CO line by lifting the receiver and dialing n w...

Page 18: ...number within a short period Otherwise the operator will be reconnected to the external CO line 5 5 EXTERNAL CALL WAITING Format Press the FLASH KEY or tap the Hook Switch to get internal dial tone then dial 99 Description When you are on an external conversation a Call Waiting tone from the Local Telephone Exchange may inform you that there is another external call waiting You can answer the wait...

Page 19: ...her Extension A does not hang up extension B does not answer extension A If extension B does not answer extension A within a certain period then extension A will be reconnected to the external caller and extension B will stop ringing If extension A wants to reconnect to the external call before extension B times out extension A must go On Hook then go Off Hook to get internal dial tone and dial 7 ...

Page 20: ...nging on another extension If the extension is in Direct External Dialing Mode then you must dial 7 5 9 CALL FORWARDING 5 9 1 SET UP CALL FORWARDING Format abc abc extension number of destination Description Allows an extension user to transfer incoming calls automatically to another extension Example The user of extension of 805 has to go to another office extension number is 807 for some busines...

Page 21: ...GING EXTENSION Format Pick up the ringing extension Description A visitor at the door picks up the Door Phone receiver The designated extension rings The ringing extension lifts the receiver and talks to the visitor at the door 5 11 2 ANSWERING THE DOOR PHONE FROM A NON RINGING EXTENSION Format 7 same as Call Pick Up Description Allows any non ringing extension to answer the Door Phone If the non ...

Page 22: ... then dial 83 Description This is to open the door after speaking to the visitor at the door Example Open the door 5 12 2 TO OPEN THE DOOR LOCK REMOTELY Format 83 Description The door can be opened by any extension at any time by dialing 83 Example Open the door remotely If the extension is in Direct External Dialing Mode then you must dial 83 to open the door ...

Page 23: ...aling Mode you must dial before dialing 01 to enter the password 6 1 4 PROGRAM A SYSTEM SETTING Press to start programming a system setting Enter the code and parameters for changing a system setting Press to complete the programming of a system setting To correct a wrong system setting press to program the system setting again There is no need to hang up the telephone 6 1 5 AFTER PROGRAMMING A SY...

Page 24: ... old system password to a new system password Example The default system password is 0000 We suggest that you change the default system password before using the PABX If you want to change the system password to 5678 you should input 01 0000 to enter the system then input 02 5678 to change the system password to 5678 Suppose you need to change the system password again to 1111 you should input 01 ...

Page 25: ...NT WITH OUTGOING MESSAGE OGM FOR DESIGNATED CO LINES Format 20 m m CO line port 1 or 2 or 3 Description Used to assign certain CO lines to Auto Attendant Mode with Out Going Message while other CO lines remain in Operator Attendant Mode Example Assign CO line 2 and CO line 3 to Auto Attendant Mode with Out Going Message and assign remaining CO lines to Operator Attendant mode We suggest you assign...

Page 26: ...then the external caller will hear busy tone 6 4 EXTERNAL DIALING MODE 6 4 1 EXTERNAL DIALING MODE ASSIGNMENT Format 8 abc n abc extension number n 0 access to CO line by dialing 9 or by pressing the FLASH KEY or by tapping the Hook Switch n 1 direct access to CO line Description An extension can be programmed to have access to the external CO line 1 By dialing 9 first or by pressing the FLASH KEY...

Page 27: ...CO line 1 to CO line port No 1 external CO line 2 to CO line port No 3 and external CO line 3 to CO line port No 2 input 3 132 Normally the selection order of CO line ports is from port one to port two port three one by one For some situations you may wish to ignore one port and jump from port two to port three as in the example above For CO lines it is recommended you connect incoming CO lines to...

Page 28: ...d 806 to ring when there is an external call on CO line 2 The ringing extensions can only be assigned among extensions 801 to 808 The CO line port must be in operator mode 6 6 2 RINGING EXTENSIONS ASSIGNMENT FOR DOOR PHONE Format 14 abcd abcd last digit of the ringing extensions Description Assign extensions which will ring when the Door Phone is activated Example Assign extension 802 803 807 to r...

Page 29: ...igns the outgoing calling rights for an extension Example Allow dialing Local calls only for extension 806 Restrict dialing to calls in Restriction Group A for extension 808 see paragraph 6 7 3 Permit dialing Internal calls only for extension 803 Note The default setting is n 2 Restricts dialing International calls 6 7 2 CALL RESTRICTION CLASS ASSIGNMENT FOR ALL EXTENSIONS Format 5 1 n n same as p...

Page 30: ...ormat to clear all previously programmed restrictions in Restriction Group A prior to making changes 6 7 5 RESTRICTION GROUP B FOR LOCAL CALL ASSIGNMENT Format 5 3 abcd abcd prefix of number to be restricted Description Restricts dialing certain Local Call numbers Example Restrict dialing of local call numbers with prefixes 4358 and 739 The restricted prefix can have a maximum of 4 digits A maximu...

Page 31: ...n 0 The setting above is just to assign extension 803 to Class 0 The setting below is to add the special dialed prefix The prefix of special toll numbers can have a maximum of four digits The prefix of special local numbers can have a maximum of three digits A maximum of 10 special prefixes can be assigned to the Special Dialing Number group This setting is only available to class 0 n 0 extensions...

Page 32: ...ion s for outgoing calls Even if the CO line is free other extensions cannot access this CO line for outgoing calls Example To assign CO line 2 to be exclusively accessed by extensions 803 and 805 The above programming can also be performed in the following batch way Each CO line can have a maximum of 4 designated extensions Other extensions cannot access this CO line for outgoing calls even if th...

Page 33: ...3 only These extensions can only use the designated CO line for external calls they cannot access other CO lines even if other CO lines are free To cancel this setting reset the CO line see paragraph 6 5 6 10 EXTENSION NUMBER ASSIGNMENT 6 10 1 CHANGE EXTENSION NUMBER Format 7 abc ABC abc previous extension number ABC new extension number Description Allows you to change the numbers of the extensio...

Page 34: ...econds Eight times that confirms that the first digit is 8 after 1 5 seconds the user will hear Du every 0 5 seconds Ten times that confirms that the second digit is 0 after 1 5 seconds the user will Du every 0 5 seconds hear Six times that confirm that the last digit is 6 6 11 CALL DURATION LIMIT 6 11 1 LIMIT CALL DURATION Format 9 abc MN abc extension number MN Call Duration limit which can be s...

Page 35: ...Going Message OGM for Direct Inward System Access DISA Message Example Thank you for calling XXXX Please enter the extension number of the person you want to speak to or dial 0 to talk to our operator Example Record an Out Going Message OGM The maximum recording time is 12 seconds DU is heard at the beginning of the recording and another DU is heard at the end of the recording There is no limit to...

Page 36: ...old source into the external Music On Hold jack and the system will play external Music On Hold instead of the internal Music On Hold Some external music devices may generate a tone when radio interference appears on the signal line or AC port respectively Those units will revert to normal operation when the radio interference stops 6 13 2 LISTEN TO INTERNAL OR EXTERNAL MUSIC ON HOLD Format 2 4 De...

Page 37: ...nal flash If the telephone generated line break time is greater than the selected system line break time range then it is recognised as an internal line release same as going On Hook Example Assign system line break time detection range from 40mS to 1200mS 6 15 RESTORE SYSTEM DATA DEFAULT SETTINGS Format 6 000 Description This will re initialise the programmed system data When all the programmed d...

Page 38: ...wire connection Door Phone 6 16 2 DOOR LOCK Both Electrical Control Manual Control Normal key equipped 2 wire connection Powered by the Mini PBX Door Lock Some Door Phones may generate a tone when radio interference appears on the signal line or AC port respectively Those units will revert to normal operation when the radio interference stops ...

Page 39: ...nment for Auto Attendant mode 25 22 2 6abc Operator No 2 Assignment for Auto Attendant mode 26 23 3 abc External CO Line Connection Assignment 27 24 4 1 m abc Assign CO line to be exclusively accessed by designated extension s 32 25 4 2 m abc Assign extension s to access only a designated CO line for ext calls 33 26 5 1 abc n Call restriction class Assignment for Certain Extension 29 27 5 1 n Clas...

Page 40: ...ING 8 1 OUTGOING CALLS CAN T BE MADE Programmed to be in no CO line mode Call restriction class is 6 CO line is set to special Extension Extension improperly hung up CPU and internal data is corrupted due to unstable or noisy power ...

Page 41: ...41 8 2 EXTERNAL CALLS CAN T BE RECEIVED The connection to the CO line is loose The CO line is connected to other equipment No OGM message recorded for Auto Attendant mode ...

Page 42: ...t directly to us with a copy of the purchase receipt This guarantee shall not apply to a fault caused by an accident or a similar incident or damage liquid ingress negligence abnormal usage or any other circumstances on the purchaser s part Furthermore this guarantee shall not apply to a fault caused by a thunderstorm or lightning excessive or any other voltage fluctuations or faults on the teleph...

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