6.0 Warranty and Service
6.1
Standard Warranty Terms &
Conditions
The warranty is for 12 months subject to contract.
In the United Kingdom servicing can be carried out either by a
GDC
approved service engineer or a
GAS SAFE REGISTER
engineer.
Outside of the United Kingdom servicing can be carried out
either by a
CORGI
or
GAS SAFE REGISTER
engineer.
It is a requirement of the warranty that the fire
MUST
have an
annual service (every 12 months) in accordance with the
installation and servicing instructions, performed by a GAS
SAFE REGISTER engineer, (CORGI or GAS SAFE
REGISTER outside of UK).
The frequency of service will
depend on usage!
6.2
Our promise to you
If you experience a fault with your new fire, we aim to provide a
safe and high quality repair service supported by our dedicated
national network of highly skilled engineers. If your installer can’t
resolve the problem for you, we will do everything we can to get
an engineer out to you as quickly as possible. Nothing in this
warranty will affect your statutory rights.
6.3
What you need to do if you experience a problem
with the operation of the fire:
- Please review the troubleshooting guide in this booklet.
- You should always contact your installer first, because the
cause of the fault may not be related to the fire.
- If your installer confirms that the fault is with the fire and they
can’t repair it, our friendly customer service team is on hand to
help.
-
Simply call our GDC Group Technical helpline on
In the United Kingdom;
Telephone
0844 879 35 88
In the Republic of Ireland
Telephone
01 842 8222
When calling the GDC Group customer helpline, it would be
helpful if you could have the following information to hand:-
1.
Fire serial number and fascia code (Located on the
information label - See figure 4 on page 27 ).
2.
Date of installation
3.
Your installer name and address details
4.
Fire make and model number
5.
Proof of purchase (if you do not have the fire serial
number)
Note: details 1 – 4 should be recorded on page
27 at the end of this guide.
6.4
What this warranty covers
Free of charge repair or replacement of components found
to be of faulty manufacture.
Free of charge replacement of the complete unit providing
the failure is related to a manufacturing fault that cannot be
repaired or is uneconomic to repair.
6.5
What this warranty does not cover
Repairs to fires which haven’t been installed and
commissioned properly and as set out in the installation
instructions.
Faults caused by inadequate supply of gas or electricity
(where applicable).
Reimbursement of any third party repair or replacement
costs that we haven’t been told about or agreed with you in
advance.
Compensation or consequential losses (e.g. loss of
earnings, business losses, stress and inconvenience)
arising from a production breakdown, including repair
delays caused by factors outside our reasonable control.
•
Do not obstruct any grilles or air inlets/outlets.
•
Do not hang any clothes etc. over this appliance.
•
This appliance should be installed and serviced
by a Gas Safe registered installer.
•
After initial lighting some fumes may occur for a
short period. These are harmless and will quickly
clear away during use.
•
Parts of the grille or casing will become hot
during use. A fireguard conforming to BS8423
should be used for the protection of the elderly,
infirm, young children or pets.
•
For further information see the installation and
owner guide.
GDC Group Ltd. Millbrook House,
Grange Drive, Hedge End,
Southampton,SO30 2DF,
U.K.
7.0 Warning
27
Owner Guide
