Gateway UC73 Reference Manual Download Page 91

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CHAPTER

Troubleshooting

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Safety guidelines

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First steps

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Troubleshooting

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Telephone support

Summary of Contents for UC73

Page 1: ...NOTEBOOK REFERENCEGUIDE...

Page 2: ......

Page 3: ...2 Chapter 3 Setting Up and Getting Started 13 Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and in...

Page 4: ...ard types 44 Inserting a memory card 45 Using a memory card 45 Removing a memory card 45 Adding and removing an Express Card 46 Installing a printer or other peripheral device 47 Connecting a USB devi...

Page 5: ...for your notebook 72 Cleaning your notebook 72 Cleaning the exterior 73 Cleaning the keyboard 73 Cleaning the notebook screen 74 Maintaining the battery 74 Storing batteries 75 Cleaning CDs or DVDs 75...

Page 6: ...96 Memory 99 Memory card reader 100 Modem cable or DSL 100 Modem dial up 100 Mouse 104 Networks wired 105 Networks wireless 107 Passwords 109 Power 110 Printer 110 Sound 112 Status indicators 112 Touc...

Page 7: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information...

Page 8: ...included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other sof...

Page 9: ...uthenticity label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support pag...

Page 10: ...CHAPTER 1 About This Reference 4...

Page 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Bottom Keyboard area LCD panel...

Page 12: ...memory card reader For more information see Using the memory card reader on page 44 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard S...

Page 13: ...notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your...

Page 14: ...on page 48 USB port Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Microphone jack Plug a microphone into this jack Headphone jack wit...

Page 15: ...age 42 Express Card slot Insert one Type 54 Express Card into this slot For more information see Adding and removing an Express Card on page 46 USB ports Plug a USB device such as a diskette drive fla...

Page 16: ...latch Slide to release the battery For more information see Changing batteries on page 55 Hard drive bay The hard drive is located in this bay Memory bay Memory modules are located in this bay Batter...

Page 17: ...d on page 24 Multimedia panel optional Use to control playback of CDs and DVDs For more information see Using the optional multimedia panel on page 31 Touchpad Provides all the functionality of a mous...

Page 18: ...age 32 Important The optional webcam is only available when purchased with the optional microphone Microphone optional Use to talk through when making Voice over Internet Protocol VoIP calls Important...

Page 19: ...g to a broadband modem or network Connecting the optional dial up modem Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the keyboard Using the EZ Pad touchpad...

Page 20: ...Soft surfaces can block your notebook s ventilation openings leading to overheating permanent damage to your notebook and fire danger Instead place your notebook on a rigid hard surface and make sure...

Page 21: ...using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so...

Page 22: ...tempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway...

Page 23: ...e indicator turns on see Front on page 6 for the location of the battery charge indicator If the battery charge indicator does not turn on complete the following steps until it turns on Unplug the ada...

Page 24: ...nnecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network Important If the battery charge indicator d...

Page 25: ...network jack Connecting the optional dial up modem Your notebook may have a built in 56K modem that you can use to connect to a standard telephone line Tip When using a cable with a sleeve over the p...

Page 26: ...To connect the optional modem 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Important The modem will no...

Page 27: ...with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstruc...

Page 28: ...your notebook into Sleep mode is the easiest way to power down your notebook Although it does not turn your notebook completely off it turns off or slows down most system operations to save power Sle...

Page 29: ...uchpad or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your not...

Page 30: ...nate functions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad Important If your notebook does not turn off immediately co...

Page 31: ...different purposes See the program documentation to find out more about the function key actions System keys Press these colored keys in combination with the FN key to perform specific actions For mo...

Page 32: ...n see Using the keyboard on page 24 Turn the optional IEEE 802 11 wireless network radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequen...

Page 33: ...devices are examples of devices that provide wireless communication Important The wireless network switch must be in the ON position for this button to work For more information see Left on page 7 Mut...

Page 34: ...ness of the display Decrease volume For more information see Adjusting the volume on page 36 Increase volume For more information see Adjusting the volume on page 36 Navigation keys Press these keys t...

Page 35: ...port You do not need to shut down the notebook to connect a USB mouse Tip For instructions on how to adjust the double click speed pointer speed right hand or left hand configuration and other touchp...

Page 36: ...cking Start a program or open a file or folder Position the pointer over the object Press the left button twice in rapid succession This action is called double clicking Access a shortcut menu or find...

Page 37: ...s Button Description Play Pause Plays or pauses the CD or DVD Stop Stops playing the CD or DVD Next Skips ahead one CD track or DVD chapter Fast forward when button is held down Previous Skips back on...

Page 38: ...optional webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session In addition by using the software included with the webca...

Page 39: ...Description Start camera Turns on the camera and opens the preview screen Effects Adds a decoration or border to your picture Properties Modifies properties such as zoom backlight compensation brightn...

Page 40: ...scription Snapshot Take a picture of what is currently in the preview screen Video recording Create a video recording Audio recording Create an audio recording Functions Change a setting or access onl...

Page 41: ...Windows Mobility Center window opens Slide the Brightness control to the desired screen brightness Tip For more information about using the webcam click in the Camera Assistant Toolbar or click Funct...

Page 42: ...y combinations on page 26 OR Use the mute button and capacitive volume control on the optional multimedia panel For more information see Using the optional multimedia panel on page 31 OR Click Start A...

Page 43: ...again 4 To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to clo...

Page 44: ...ens click Turn wireless on Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off whi...

Page 45: ...on while in flight Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device such as a printer scanner camera MP3 player headphone keyboard or mouse To...

Page 46: ...HAPTER 3 Setting Up and Getting Started 40 Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in fligh...

Page 47: ...ng Drives and Accessories Using the DVD drive Using the memory card reader Adding and removing an Express Card Installing a printer or other peripheral device Viewing the display on a projector monito...

Page 48: ...to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create D...

Page 49: ...VD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regio...

Page 50: ...ata between your notebook and a device that uses memory cards such as a PDA MP3 player or cellular telephone Memory card types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaC...

Page 51: ...k Computer 2 Double click the drive letter for example the E drive then double click the file name Removing a memory card To remove a memory card 1 Push the memory card into the notebook The memory ca...

Page 52: ...see the Express Card manufacturer s documentation for further information To insert an Express Card Push the card firmly into the Express Card slot label side up until the outer edge of the card is fl...

Page 53: ...first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Connecting a USB device Your notebook has US...

Page 54: ...a projector monitor or television You can use your notebook for giving presentations by connecting an external monitor projector or television to your monitor VGA or optional HDMI port Your notebook s...

Page 55: ...or television OR If you are using the HDMI port connect one end of the HDMI cable to the monitor projector or television 3 Plug the other end of the VGA cable into the monitor port on your notebook O...

Page 56: ...levision Adjusting the display properties If the image on the projector monitor or television does not appear correctly or if you want to use the display as an extension of your notebook desktop you s...

Page 57: ...box for Extend my Windows desktop onto this monitor 6 To use the monitor projector or television as an extension of your desktop increasing the size of your Windows desktop click to select the check...

Page 58: ...ntation settings The Presentation Settings dialog box opens 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary 4 Click OK 5 Click Turn on to turn on the presentation...

Page 59: ...CHAPTER5 53 Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery Extending battery life Changing notebook power settings...

Page 60: ...nt losing any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the cur...

Page 61: ...ery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used...

Page 62: ...eriodically to maintain the accuracy of the battery gauge To recalibrate the battery using BIOS 1 Connect the AC adapter then turn on your notebook 2 As soon as your notebook starts and you see a star...

Page 63: ...start your notebook 3 Completely discharge the battery 4 After the battery is completely drained reconnect your notebook to AC power 5 Charge the battery completely until the battery status indicator...

Page 64: ...ion battery does not cause harm because there is no memory Conserving battery power To conserve power while using the battery to power your notebook Turn off wireless networking and Bluetooth Dim the...

Page 65: ...tteries before traveling For more information see Recharging the battery on page 54 Using alternate power sources To extend battery life use alternate power sources whenever possible If traveling inte...

Page 66: ...d drives turn off similar to Sleep mode The notebook also writes all current memory RAM information to the hard drive similar to Hibernate mode If your notebook experiences a power outage while in Hyb...

Page 67: ...and adjusting advanced power settings Changing the power plan Power plans groups of power settings let you change power saving options such as when the display or hard drive is automatically turned o...

Page 68: ...e this plan if you need additional computing power for your program Your battery may not last as long as you are accustomed to under the other two power plans To change the power plan 1 Click Start Al...

Page 69: ...a power plan window opens 3 Click a setting on the left side of the screen that you want to change The top three settings are not tied to a power plan The bottom three settings modify the currently se...

Page 70: ...eep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about hybrid sleep click Start then click Help and Support Type the...

Page 71: ...CHAPTER6 65 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips...

Page 72: ...you to start your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all...

Page 73: ...on devices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop comp...

Page 74: ...until you can be sure of privacy Use a startup password to restrict access to your notebook The startup password is set using the BIOS utility To create a startup password 1 Restart your notebook As...

Page 75: ...ationally take power plug adapters Take a portable surge protector to protect your notebook from power surges To get the best performance from your notebook avoid using the battery whenever possible m...

Page 76: ...notebook has been exposed to cold temperatures let it warm to room temperature before turning it on Carry proof of ownership or a merchandise passport when traveling internationally Consult your insur...

Page 77: ...CHAPTER7 71 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system...

Page 78: ...ther extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook...

Page 79: ...t to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow stra...

Page 80: ...but do not try to fully discharge the battery frequently This only adds strain Several partial discharges regular use with frequent recharges are better for lithium ion than one total discharge Rechar...

Page 81: ...old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra batteries so that you always have a fresh one charged up and ready to go if you buy batteries and store them...

Page 82: ...recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 79 For instructions on reinstalling software and drivers that were not pre...

Page 83: ...ecovery discs 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents inclu...

Page 84: ...e drive indicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the dis...

Page 85: ...lation instructions New device drivers If you need to recover device drivers that did not come pre installed on your computer follow the instructions provided with the device To recover your pre insta...

Page 86: ...ystem Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to...

Page 87: ...On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A c...

Page 88: ...n page 83 If you cannot run Windows Vista and your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from your recovery discs on page 8...

Page 89: ...your computer 5 Click OK Your computer restarts 6 Follow the on screen prompts for first time system setup Recovering from the hard drive during startup To reinstall Windows Vista and all pre installe...

Page 90: ...computer 2 During startup press F10 to open the boot menu The boot menu is where you can select which device to start from such as the hard drive or an optical disc 3 Use your arrow keys to select CDR...

Page 91: ...CHAPTER8 85 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support...

Page 92: ...replace the battery before you start your notebook First steps If you have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an A...

Page 93: ...own the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and ma...

Page 94: ...not be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the dis...

Page 95: ...play settings For instructions on changing the display settings see Changing screen settings in your online User Guide Move your notebook away from sources of electrical interference such as televisio...

Page 96: ...ot be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down and restart your notebook Clean the disc For more information see Cleaning CDs...

Page 97: ...aning CDs or DVDs on page 75 Make sure that the disc s regional code and your DVD drive s regional code match Make sure that a DVD player program has been installed on your notebook For instructions o...

Page 98: ...ur Express Card s documentation File management A file was accidentally deleted Recover the file from the Recycle Bin by following the instructions in Deleting files and folders in your online User Gu...

Page 99: ...drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in your online User Guide The hard drive cannot be accessed or you s...

Page 100: ...your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help You see an Unable to locate host message and are unable to browse the Internet Thi...

Page 101: ...ccount with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error...

Page 102: ...Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com The Media Center video display looks bad on your TV Many factors such...

Page 103: ...e of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from Gateway Screen resolution By default the notebook uses a...

Page 104: ...TV will most likely flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the notebook functions P...

Page 105: ...ows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You want to know whether you can play recorded videos on your home DVD player Yes you can DVDs r...

Page 106: ...the Ethernet network jack and not the optional modem jack For the location of your network jack see Left on page 7 See the documentation that came with your modem for additional troubleshooting inform...

Page 107: ...get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel Th...

Page 108: ...that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telepho...

Page 109: ...ognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook For the location of your optional modem jack see Bottom on pag...

Page 110: ...ou may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Co...

Page 111: ...ed into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more i...

Page 112: ...cation between your Internet Service Provider and your modem and between your modem and your access point If you previously accessed the Internet through a dial up modem Internet Explorer may not be s...

Page 113: ...you should check your network signal strength If you find the signal strength is low try moving to a new location to increase the signal strength To check the signal strength 1 Click Start right click...

Page 114: ...the wireless utility You may want to try entering ANY as the SSID which will make the computer try to auto detect the network Your wireless network is listed as a preferred network but it has an x on...

Page 115: ...y not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network P...

Page 116: ...ook is not working on battery power Check the power management settings For more information about using power management settings see Changing notebook power settings on page 61 Make sure that the ba...

Page 117: ...he printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel wi...

Page 118: ...ter adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turn...

Page 119: ...t the touchpad settings For instructions on how to adjust the touchpad settings see Changing mouse touchpad or pointing device settings in your online User Guide Video The projector monitor or televis...

Page 120: ...site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any er...

Page 121: ...APPENDIXA 115 Legal Information Important safety information Regulatory compliance statements Environmental information Notices...

Page 122: ...ion openings Some notebook are equipped with a three wire power cord to make sure that the notebook is properly grounded when in use The plug on this cord will fit only into a grounding type outlet Th...

Page 123: ...tebook The notebook does not operate properly when the operating instructions are followed The notebook was dropped or the cabinet is damaged The notebook performance changes Replacement parts and acc...

Page 124: ...s prohibited Some circumstances require restrictions on wireless devices United States of America Warning In environments where the risk of interference to other devices or services is harmful or perc...

Page 125: ...ital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and...

Page 126: ...ne line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68...

Page 127: ...ther entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation f...

Page 128: ...ent will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The...

Page 129: ...into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life p...

Page 130: ...our effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and ou...

Page 131: ...bility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obli...

Page 132: ...APPENDIX A Legal Information 126...

Page 133: ...anging 55 charge indicator 54 charge status 54 charging 16 54 conserving power 58 extending life 74 fuel gauges 74 icons 54 installing 55 latch 10 life span 74 locating 10 managing power 58 maximizing...

Page 134: ...ng battery 54 cleaning audio CD 75 case 73 CD 75 DVD 75 keyboard 73 LCD panel 74 notebook exterior 72 screen 74 clicking 30 closing unresponsive program 23 connecting AC adapter 16 cable modem 18 dial...

Page 135: ...justing 50 documentation User Guide 2 double clicking 30 dragging 30 drivers re installing 76 79 drives DVD 42 DVD CD RW 9 42 DVD RW 9 42 hard drive 10 HD DVD RW 9 identifying drive types 42 multi for...

Page 136: ...d drive bay 10 troubleshooting 93 HDMI TV out jack 7 HDMI port 27 47 48 headphone jack 8 Help button 33 Hibernate mode 22 60 hot swapping 46 47 Hybrid Sleep mode 26 60 system key 26 turning on 63 I IE...

Page 137: ...eshooting 99 memory card reader inserting card 45 locating 6 memory cards supported 44 removing card 45 troubleshooting 100 using 44 microphone jack 8 Microsoft Certificate of Authenticity 3 model num...

Page 138: ...9 advanced settings 61 63 alternate sources 59 automobile airplane adapter 59 battery 54 55 56 58 button 7 26 changing modes 60 changing plans 61 connector 9 16 conserving battery power 58 EmPower ada...

Page 139: ...restoring defaults 82 drivers 76 79 programs 76 79 software 76 79 system 76 with Gateway Recovery Center 79 with Windows System Restore 80 right clicking 30 S safety avoiding repetitive strain 16 cari...

Page 140: ...ustic handset coupler 66 line protector 66 line tester 66 telephone support 113 television HDMI out jack 7 48 playing DVD on 48 viewing display on 48 touchpad buttons 29 clicking 30 double clicking 30...

Page 141: ...ebook 21 wireless Ethernet 26 wireless network 26 38 TV out HDMI jack 7 48 U USB connecting device 47 port 47 USB port 8 9 user password 68 V VGA port 8 49 video HDMI out jack 7 monitor port 8 project...

Page 142: ...136 Index...

Page 143: ......

Page 144: ...MUW7600001 MAN JM30 EREC REF GDE...

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