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153

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USB port

 

11

, 

13

digital video camera

IEEE 1394 port

 

11

directional keys

 

31

diskette drive

locating

 

11

display

properties

 

50

switching

 

32

troubleshooting

 

85

documentation

Gateway Web site

 

3

help

 

5

Help and Support

 

5

online help

 

7

Using Your Computer

 

6

domain name

 

117

double-clicking

 

37

dragging

 

38

drivers

updating

 

4

drives

diskette

 

11

DVD

 

12

, 

42

DVD/CD-RW

 

12

, 

42

DVD-RW

 

12

, 

42

hard drive

 

15

, 

70

identifying drive types

 

42

mapping network

 

132

replacing hard drive

 

70

sharing

 

106

, 

128

troubleshooting

 

86

, 

89

types

 

42

DSL modem

 

108

, 

116

DVD

cleaning

 

76

drive

 

42

inserting

 

43

playing

 

44

, 

51

troubleshooting

 

86

DVD drive

identifying

 

42

locating

 

12

troubleshooting

 

86

using

 

42

DVD/CD-RW drive

See DVD drive

DVD-RW drive

See DVD drive

Dynamic Host Configuration 

Protocol

 

113

E

electrostatic discharge (ESD)

 

66

e-mail

button

 

34

EmPower power adapter

 

62

entering

IP address

 

113

subnet mask

 

113

eSupport

 

18

using

 

4

Ethernet

jack

 

13

external monitor

 

13

, 

32

EZ Pad touchpad

See touchpad

F

fan

 

11

, 

14

faxes

troubleshooting

 

95

files

opening

 

37

troubleshooting

 

88

finding

Help and Support topics

 

6

specifications

 

18

Firewire port

 

11

Fn key

 

31

, 

32

folders

opening

 

37

function keys

 

31

Summary of Contents for M520

Page 1: ......

Page 2: ......

Page 3: ...rial number 17 Microsoft Certificate of Authenticity 17 Finding your specifications 18 Accessories 19 3 Getting Started 21 Installing the battery 22 Connecting the AC adapter 23 Protecting from power source problems 25 Starting your notebook 26 Waking up your notebook 27 Turning off your notebook 27 Restarting rebooting your notebook 28 Status indicators 29 Using the keyboard 30 Key types 31 Syste...

Page 4: ...ge 56 Recharging the battery 57 Recalibrating the battery 57 Changing batteries 59 Replacing the battery 59 Extending battery life 61 Conserving battery power 61 Using alternate power sources 62 Changing power modes 62 6 Upgrading Your Notebook 65 Preventing static electricity discharge 66 Adding or replacing memory 68 Replacing the hard drive kit 70 7 Maintaining Your Notebook 73 Caring for your ...

Page 5: ...r 98 Printer 99 Sound 100 Status indicators 101 Video 101 Telephone support 102 Before calling Gateway Customer Care 102 Telephone numbers 103 9 Networking Your Notebook 105 Introduction to networking 106 Using a network 106 Using a wireless network 107 Creating an wireless network 111 Making sure your broadband connection works 111 Naming the computers and the workgroup 111 Configuring the TCP IP...

Page 6: ...iv www gateway com Sharing drives and printers 128 Using the network 131 Connecting to hotspots 134 Troubleshooting your wireless network 135 A Safety Regulatory and Legal Information 139 Index 151 ...

Page 7: ...Chapter 1 1 FUUJOH FMQ Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help ...

Page 8: ...attery life experience This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power Please read this manual carefully to familiarize yourself with our range of services and support We ve highlighted some basic care and safety information to help you keep your notebook in good operating condition Gateway stands behind our va...

Page 9: ...y s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your notebook Visit the Gateway eSupport Web site at support gateway com ...

Page 10: ...d installing a hard drive Product Support Click Product Support to view a list of all the products that Gateway supports Downloads Click Downloads then click My Downloads to get the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your notebook Click All Downloads to walk through a step by step wizard to locate your drivers Contact Us ...

Page 11: ...s and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Page 12: ...se topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list Using Your Computer guide In addition to this Using Your...

Page 13: ...ow to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 14: ...8 www gateway com ...

Page 15: ...LJOH 0VU PVS BUFXBZ PUFCPPL Identifying features Locating your notebook s model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your notebook Purchasing accessories ...

Page 16: ... notebook is on LED blinking notebook is in Standby mode LED off notebook is off LCD panel release latch Open the LCD panel by sliding the release latch Battery charge indicator LED on battery is charging LED blinking battery charge is very low LED off battery is fully charged Speaker Speaker Power indicator Battery charge indicator LCD panel release latch ...

Page 17: ... Helps cool internal components Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook IEEE 1394 port optional Plug an IEEE 1394 also known as Firewire or i Link device such as a digital camcorder into this optional 4 pin IEEE 1394 port USB ports Plug USB devices such as a di...

Page 18: ...n see Adding and removing a PC Card on page 47 Component Description DVD CD RW or DVD RW drive Insert CDs or DVDs into this drive For more information see Using the DVD drive on page 42 This drive may be a combination DVD CD RW or DVD RW drive To determine the type of drive in the notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on pag...

Page 19: ...rs or headphones are plugged into this jack Modem jack Plug a modem cable into this jack Ethernet jack Plug a 10 100 Ethernet network cable into this jack Monitor port Plug an analog VGA monitor into this port USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Power connector Microphone jack Headphone jack Modem jack Ethernet j...

Page 20: ...51 Ventilation fan Helps cool internal components Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot Component Icon Description ...

Page 21: ...batteries on page 59 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 70 Memory bay Install a memory module into this bay For more information see Adding or replacing memory on page 68 System label Includes the product model number For more information see Identifying your model on page 17 Memory bay Battery lock Hard drive bay Batt...

Page 22: ... that affects how the keyboard is used For more information see Status indicators on page 29 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 36 Power button Press to turn the power on or off You can also configure the power button for Standby Resume mode For more information on configuring the power button mode see Changing Power saving...

Page 23: ...ou call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Website www gateway com Online Support www gateway com ...

Page 24: ...bout your notebook such as memory size memory type and hard drive size visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications For more information see Using eSupport on page 4 ...

Page 25: ...emory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory on page 68 for more information Printers You can attach almost any type of printer to your notebook The most common types are inkjet and laser printers which print in color or black and white...

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Page 27: ...Chapter 3 21 FUUJOH 4UBSUFE Installing the battery Connecting the AC adapter Turning your notebook on and off Using the status indicators keyboard and the EZ Pad touchpad Adjusting the volume ...

Page 28: ... the battery 1 Close the LCD panel 2 Turn your notebook over so the bottom is facing up 3 Hold the battery label side down and slide it into the open battery compartment until the battery clicks into place 4 Slide the battery lock to the locked position ...

Page 29: ... before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for three hours the battery may need to be recalibrated For information on recalibrating the battery see Recalibrating the battery on page 57 Caution Make sure that you use the AC adapter that came with your notebook or one ...

Page 30: ...1 to toggle the status lights on and off 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns off Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious in...

Page 31: ...e protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenn...

Page 32: ...ode However you can also set it to function in Standby Resume mode 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Tips Tricks For more information about changing the power button mode see Changing Power saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs the...

Page 33: ...ook 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your notebook Tips Tricks For more information about changing the power button mode see Changing Power saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation ...

Page 34: ...s Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box 6 If your notebook does not respond turn it off wait ten seconds then turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important...

Page 35: ...nal LED on wireless network is turned on LED off wireless network is turned off Caps lock LED on caps lock is turned on LED off caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Hard drive LED blinking The hard drive is in use LED off The hard drive is not in use Important If none of the indicators are on you may need to press FN F1 to toggle ...

Page 36: ...nate functions including shortcut keys for Windows function keys for specific system operations and the Num Lock keys for the numeric keypad You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Function keys System keys Navigation keys FN key Windows key Numeric keypad Application key Arrow keys ...

Page 37: ... System key combinations on page 32 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used i...

Page 38: ... while traveling in an airplane 802 11G also known as wireless Ethernet or Wifi communication devices are examples of devices that provide wireless communication Important Your notebook came to you with the optional wireless network turn off Enter Standby mode Press the power button to leave Standby mode For more information see Changing Power saving Settings in Using Your Computer which has been ...

Page 39: ...Stop playing the CD or DVD Skip back one CD or DVD song or track Skip ahead one CD or DVD song or track Turn on Num Lock so you can use the numeric keypad Press this key combination again to turn off Num Lock The Num Lock status indicator appears when this function is turned on Press and hold FN then press this system key To ...

Page 40: ...olume down Press the Volume Up and Volume Down buttons at the same time to mute or un mute the sound Music player Open your default music player Volume up Turn the volume up Press the Volume Up and Volume Down buttons at the same time to mute or un mute the sound E mail Open your default e mail program E mail Internet Search Music player Volume down Volume up ...

Page 41: ...owser Search Open the Search Results window For more information see Searching for files in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Button Icon Press to ...

Page 42: ...e EZ Pad touchpad The EZ Pad consists of a touchpad two buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Touchpad Left button Right button Scroll zone ...

Page 43: ...de click Start All Programs then click Gateway Documentation To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continuemovingyour finger Select an object on the screen Position the pointer over the object Quickly press and release the left button ...

Page 44: ...ickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Page 45: ...are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Multi function buttons on page 34 Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting the Volume in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then c...

Page 46: ...40 www gateway com ...

Page 47: ...Chapter 4 41 6TJOH SJWFT BOE 1PSUT Using DVD drives Using the media card reader Using a PC Card Viewing the display on a monitor projector or television ...

Page 48: ...s logo This is your drive type Use your drive for Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to CD R or CD RW discs You cannot use this drive to create DVDs DVD RW Drive Installing programs playing audio CDs playing DVDs accessing data recording music and data to CD R or CD RW discs and recording video and data to DVD ...

Page 49: ...fully on the disc until it snaps into place 3 Push the tray in until it is closed Important Some music CDs have copy protection software You may not be able to play these CDs on your notebook Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up Acti...

Page 50: ...ity full length movies several albums of music or several gigabytes of data can fit on a single disc You can play DVDs with the DVD program or Windows Media Player Tips Tricks For more information about playing CDs see Playing CDs in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Tips Tricks For more inf...

Page 51: ...ansfer pictures from a digital camera to your notebook You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards such as a PDA MP3 player or cellular phone Tips Tricks For more information about creating CDs and DVDs see Creating CDs and DVDs in Using Your Computer which has been included on your hard drive To access this guide click Start A...

Page 52: ...emory card 1 Remove the protector from the memory card slot 2 Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook 3 To access a file on the memory card click Start then click My Computer Double click the drive letter for example the E drive then double click the file name Card Type Slot CompactFlash left IBM Microdrive ...

Page 53: ...rd out of the notebook 3 Insert the protector into the memory card slot Adding and removing a PC Card Your notebook has a PC Card slot also known as a PCMCIA card slot This slot accepts one Type II card You do not need to restart your notebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your...

Page 54: ...il the outer edge of the card is flush with the side of your notebook To remove a PC Card 1 Click the remove hardware icon in the taskbar the PC Card name then click Stop OR Turn off your notebook Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Page 55: ...ecting an external monitor or projector to your monitor VGA port Your notebook supports simultaneous LCD and CRT display Simultaneous display lets you control the presentation from your notebook and at the same time face your audience To use a projector or external monitor 1 Turn off your notebook 2 Plug the projector or monitor cable into the VGA port on your notebook For the location of the VGA ...

Page 56: ...c supplied by the manufacturer or download the driver from the manufacturer s Web site 5 After the driver is installed right click any empty space on the desktop then click Properties The Display Properties dialog box opens 6 Click the Settings tab 7 Right click the second monitor icon labeled 2 then click Attached 8 Click Apply 9 Adjust properties such as Screen Resolution or Color Quality if nec...

Page 57: ...Important Press FN F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector is connected and you close the LCD panel your notebook turns off the LCD panel but does not enter Standby mode Important To turn on external video by default connect the television or other external video device before starti...

Page 58: ...ion settings 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab 4 Click Advanced The Multiple Monitors and RADEON IGP 320M Properties dialog box opens ...

Page 59: ...not already enabled 7 Click TV to make any adjustments to the TV settings 8 Click Apply 9 Click OK to close the Multiple Monitors and RADEON IGP 320M Properties dialog box 10 Click OK to close the Display Properties dialog box 11 Click X to close the Control Panel window Enable TV TV ...

Page 60: ...54 www gateway com ...

Page 61: ...Chapter 5 55 BOBHJOH 1PXFS Checking and recharging the battery Recalibrating the battery Changing batteries Extending the life of the battery ...

Page 62: ...power cord icon or battery icon in the taskbar The Power Meter dialog box opens Look at the battery charge indicator LED off battery is fully charged LED on battery is charging LED blinking battery charge is very low Wait for a Low Battery warning message to appear Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does n...

Page 63: ...ou may need to recalibrate your battery You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge To recalibrate the battery 1 Close all open files and programs 2 Connect your notebook to AC power and allow the battery to completely charge 3 Disconnect the AC power and restart your notebook Important If the power cord or battery icon does not appear on the ...

Page 64: ...our notebook to AC power 6 Charge the battery completely until the yellow battery status indicator goes out 7 When you are ready to use your notebook again do the following a From the desktop right click on the power icon then select Adjust Power Properties b Click the Power Schemes tab c Click the arrow button to open the Power Schemes list then click the power scheme you want d Click the Alarms ...

Page 65: ... work and turn off your notebook 2 Close the LCD panel 3 Turn your notebook over so the bottom is facing up Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mis...

Page 66: ...attery lock to the unlock position 5 Slide the battery release latch then lift the battery out of the bay 6 Place a recharged battery into the bay and press down until it snaps into place 7 Slide the battery lock to the lock position ...

Page 67: ...LCD panel to turn off the display while you are not using your notebook The display stays off until you open the panel again Use Hibernate mode for maximum power savings while your notebook is not in use Tips Tricks For more information about using power management settings see Changing Power saving Settings in Using Your Computer which has been included on your hard drive To access this guide cli...

Page 68: ...ot use a power adapter To find AC power outlets in airports look for them next to support pillars in large areas such as boarding gates and under banks of telephones Changing power modes You can use the following power modes to lengthen the life of your notebook s battery Standby while your notebook is in Standby it switches to a low power state where devices such as the display and drives turn of...

Page 69: ...rns the power completely off If your notebook is and you want to then On Enter Standby mode Press FN F3 On Enter Hibernate mode must be activated Click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate In Standby or Hibernate mode Exit Standby or Hibernate mode Press the power button ...

Page 70: ...64 www gateway com ...

Page 71: ...Chapter 6 65 6QHSBEJOH PVS PUFCPPL Adding and replacing memory Replacing the hard drive ...

Page 72: ...ther grounded object Unplug the power cord and the modem and network cables Important Before installing memory or replacing the hard drive you should read and understand the information in this section Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your notebook and unplug the power cord and modem and network cables before opening the case Caution ESD can perm...

Page 73: ...uidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any ...

Page 74: ... 1 Follow the instructions under Preventing static electricity discharge on page 66 2 Turn off your notebook disconnect the AC adapter and modem and network cables 3 Turn your notebook over so the bottom is facing up 4 Remove the battery For more information see Changing batteries on page 59 5 Remove the memory bay cover screw then remove the memory bay cover For the location of the memory bay see...

Page 75: ...If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 9 Gently push the module down until it clicks in place 10 Replace the memory bay cover and replace the cover screw 11 Insert the battery then turn your notebook over 12 Connect the power adapter and modem and network cables then turn on your notebook Important Use only memory modules designed ...

Page 76: ...uter which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation 2 Follow the instructions under Preventing static electricity discharge on page 66 3 Turn off your notebook disconnect the AC adapter and modem and network cables 4 Turn your notebook over so the bottom is facing up 5 Remove the battery 6 Remove the hard drive kit screw Fo...

Page 77: ...drive 11 Insert the new drive into the bracket so the screw holes line up 12 Replace the two screws that secure the bracket to the drive 13 Slide the new hard drive kit into your notebook 14 Replace the screw that secures the hard drive kit to your notebook 15 Insert the battery and turn your notebook over 16 Connect the power adapter and modem and network cables then turn on your notebook 17 For ...

Page 78: ...72 www gateway com ...

Page 79: ...Chapter 7 73 BJOUBJOJOH PVS PUFCPPL Caring for your notebook Cleaning your notebook Protecting from viruses Updating Windows Restoring your system ...

Page 80: ... can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not...

Page 81: ...sehold abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook Clean...

Page 82: ...ng the notebook screen To clean a notebook LCD screen use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose Caution A notebook LCD screen is made of specially coated glass and can...

Page 83: ...n to the Norton AntiVirus service when you purchased your notebook Using the Norton AntiVirus program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro t...

Page 84: ...lick Start All Programs Norton AntiVirus then click Norton AntiVirus 2004 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan Scan for viruses Scan ...

Page 85: ... to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finished click Finish Important You received a free limited time subscription to the Norton AntiVirus service when you purchased your ...

Page 86: ...ply only to the software and hardware on your computer To run Windows Update 1 Connect to the Internet 2 Click Start All Programs then click Windows Update 3 Click Scan for Available Updates Restoring your system If you need to restore your computer to its original configuration use the Restore DVD that was shipped with your computer The Restore DVD contains a copy of all programs that were preins...

Page 87: ...Chapter 8 81 5SPVCMFTIPPUJOH Troubleshooting typical hardware and software problems Getting telephone support Using automated troubleshooting systems ...

Page 88: ... components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 66 After you complete any maintenance tasks where you remove the memory bay cover or hard drive kit make sure that you replace the cover or hard drive kit reinstall any screws then replace the battery before you start your notebook Warning Do not try to troubleshoot ...

Page 89: ...re Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed docu...

Page 90: ...a new device Sometimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict To check IRQ usage 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The De...

Page 91: ...see System key combinations on page 32 The screen resolution is not correct Change the screen resolution from the Display Properties dialog box The text on the display is dim or difficult to read Adjust the brightness and contrast using the system keys For more information see System key combinations on page 32 Change the display settings Help and Support For more information about IRQs click Star...

Page 92: ...you press the disc firmly onto the spindle so the retainers hold the disc in place Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed and cannot be read by the drive Some music CDs have copy protection software You may not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down a...

Page 93: ...riencing some temporary memory problems Shut down and restart your notebook Reinstall the audio device drivers For more information see Downloads on page 4 A DVD movie will not play Make sure that the label or side you want to play is facing up then try again Shut down and restart your notebook Clean the DVD For more information see Cleaning CDs or DVDs on page 76 DVD discs and drives contain regi...

Page 94: ...ce sound on a TV Audio is not transmitted through the S Video jack Use the built in speakers a set of headphones or external powered speakers or connect your notebook to a stereo system to hear sound while playing a DVD File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key the file cannot be restored To restore deleted ...

Page 95: ...e problems run the Error checking program Help and Support For more information about restoring deleted files click Start then click Help and Support Type the keyword System Restore in the Search box then click the arrow Tips Tricks For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide click Star...

Page 96: ...a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Back on page 13 to make sure that the connections have been made correctly Make sure that you do not have a problem with your modem For more information see Modem dial up on page 93 Make sure that your account with your Internet service provider ISP is set up correctly Contact y...

Page 97: ...condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program M...

Page 98: ...e screen The numeric keypad is turned on See System key combinations on page 32 for instructions on turning off your numeric keypad Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot For more information see Adding or replacing memory on page 68 Use a third party diagnostic program to help determine if the memory module is failing Yo...

Page 99: ... call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens If...

Page 100: ...ll jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets y...

Page 101: ...o make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your notebook Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down a...

Page 102: ...n protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the...

Page 103: ...ferent surface Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Networking Your Notebook on page 105 Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password ...

Page 104: ...C power Make sure that your AC power adapter is connected correctly to your notebook For more information see Connecting the AC adapter on page 23 If your notebook is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Ma...

Page 105: ...ne Check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Prin...

Page 106: ...memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the he...

Page 107: ... information see Viewing the display on a television on page 51 Make sure that the television is turned on and that the S Video cable is connected correctly Televisions in different countries use different standards If you are traveling you may need to change the TV Out mode For more information see Viewing the display on a television on page 51 Tips Tricks For instructions on how to adjust the vo...

Page 108: ...teway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem inclu...

Page 109: ...led by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 102 before calling Gateway Customer Care telephone numbers vary by country or region See the label on the bottom of your notebook F...

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Page 111: ...Chapter 9 105 FUXPSLJOH PVS PUFCPPL Introducing networking Creating a wireless network Testing your network Sharing your resources Troubleshooting your network ...

Page 112: ...ine for your second computer and paying for a second Internet service provider ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can map a drive on a networked computer to another computer and access the files as if the...

Page 113: ...because it lets you move about your home or office with your notebook For example you can take your notebook from your home office to your patio without losing a connection to your network Help and Support For more information about using a network click Start then click Help and Support Type one of these keywords in the Search box then click the arrow internet sharing sharing network drives strea...

Page 114: ... the computers or Ethernet ready devices communicate with the access point router using radio waves If your computer does not have built in wireless networking you need to add a wireless PCI card desktop PC card notebook or USB adapter Important If your computer came equipped with an internal radio frequency wireless device see Safety Regulatory and Legal Information on page 139 for general wirele...

Page 115: ... access point wireless network For an access point wireless network you need Two or more computers with wireless networking One access point router One broadband Internet connection optional Cable DSL modem Access point router USB wireless adapter ...

Page 116: ...equency A combination of IEEE 802 11a and IEEE 802 11b or IEEE 802 11a and IEEE 802 11g components will not work Some wireless devices can broadcast and receive signals on both frequencies A mixture of IEEE 802 11b and IEEE 802 11g components will result in your network running at the speed of the slower IEEE 802 11b components Tips Tricks When buying your access point router be sure the model inc...

Page 117: ...p If the connection is not working contact your Internet service provider Naming the computers and the workgroup Each computer on your network must have a unique name and be identified as part of a workgroup This must be done individually on each computer Important If you do not have a broadband connection already installed make the necessary arrangements with your ISP Be sure to find out how soon...

Page 118: ... for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network 7 Click OK to close the Computer Name Changes dialog box Configuring the TCP IP protocol A networking protocol is a language computers use to ta...

Page 119: ...ter is located on This number will be the same on all computers on a home network Using a DHCP server In order to use the TCP IP protocol on each computer with an access point router you must set the protocol to Obtain an IP address from a DHCP server To use a DHCP server 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network a...

Page 120: ...ea Connection Properties dialog box opens 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more choices 5 Click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Page 121: ...a Connection Properties dialog box 10 Click X to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up a wireless network See the instructions that came with your wireless access point router for initial setup How you set up your access point router varies depending on the features of the access point router and your networking situation ...

Page 122: ...SL or cable modem 2 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded 110V electrical outlet 3 Turn on the DSL or cable modem 4 Press the reset button on the wireless access point router 5 Temporarily connect a computer to the wireless access point router using a straight through cable and turn the computer on 6 From the computer plugged into y...

Page 123: ...122 Clicking No makes your wireless network more secure because intruders will not be able to connect to your network without knowing the name of your access point router Channel In the United States you can specify any channel between 1 and 11 WEP To use WEP wired equivalent privacy encryption select Mandatory If you use WEP encryption all computers on your network must use the same WEP encryptio...

Page 124: ... need to set up the network connection on your computers To connect to an access point wireless network 1 Before connecting to an access point router you must turn on wireless networking For more information see System key combinations on page 32 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections Th...

Page 125: ...to Testing your network on page 124 OR If you are unable to connect to the network in the Available networks list see Configuring computer settings for an access point network on page 120 OR If the network you created does not appear in the Available networks list see Adding an access point router on page 122 Help and Support For more information about connecting to a wireless network click Start ...

Page 126: ...EP security You need to configure your network settings to use the same WEP security settings as those used by the access point router To configure computer settings for an access point wireless network 1 With the Connect to Wireless Network dialog box open click the network you want to configure your computer for then click Advanced The Wireless Network Connection Properties dialog box opens 2 Cl...

Page 127: ...those set on the access point router 5 Make sure that the This is a computer to computer ad hoc network wireless access points are not used check box is not selected 6 Click OK to close the Wireless Network Properties dialog box Your network should be running Go to Testing your network on page 124 Help and Support For more information about configuring a wireless network click Start then click Hel...

Page 128: ...anually This typically happens when you set the access point router s Allow Broadcast SSID to associate to No For more information see Configuring the access point router on page 116 To manually add an access point wireless network 1 With the Connect to Wireless Network dialog box open click Advanced The Wireless Network Connection Properties dialog box opens 2 Click the Wireless Networks tab ...

Page 129: ...ure that the This is a computer to computer ad hoc network wireless access points are not used check box is not selected 7 Click OK to close the Wireless Network Properties dialog box Your network should be running Go to Testing your network on page 124 Help and Support For more information about configuring a wireless network click Start then click Help and Support Type the keyword wireless netwo...

Page 130: ...ction Wizard see Sharing an Internet connection on page 125 Check all physical cable connections Compare the status lights on the front of the access point router with the patterns described in the access point router literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devices then power them back on Refer to your access point router s troubleshooting...

Page 131: ...dure uses the Windows XP New Connection Wizard and Internet Explorer The example screens show those screens that typically appear in the course of using the wizard If your Internet connection differs from that used in this example you may encounter additional screens or screens with different selections Make sure that you read each screen in the wizard and make your selections based on your partic...

Page 132: ...126 www gateway com 3 Click the Connections tab 4 Click Setup The New Connection Wizard opens 5 Click Next The Network Connection Type screen opens ...

Page 133: ...nect to the Internet then click Next The Getting Ready screen opens 7 Click Set up my connection manually then click Next The Internet Connection screen opens 8 Click the type of Internet connection you are setting up then click Next ...

Page 134: ...ork After the drives and printers on each network computer are shared you can access them as though they were attached directly to your computer Then you can View a network drive Open and copy files stored on other network computers Print documents on network printers Turning on Windows file and printer sharing Before you can share your drives and printers you need to turn on Windows file and prin...

Page 135: ...mputer 9 Repeat this procedure on every computer on the network Sharing drives or folders If you want to share a drive or folder use the following instructions To share drives or folders 1 Make sure that each computer on your network has Windows file and printer sharing turned on by following the steps in Turning on Windows file and printer sharing on page 128 2 In My Computer or Windows Explorer ...

Page 136: ...ct the Share this folder on the network check box 5 Click OK Un sharing drives folders and files To un share drives or folders 1 In My Computer or Windows Explorer right click the drive or folder that you want to un share then click Sharing and Security 2 Make sure that the Share this folder on the network check box is not selected 3 Click OK ...

Page 137: ... OK Using the network After the drives and printers on each network computer are shared you can View shared drives and folders Map a network drive Open and copy files stored on other network computers Print documents on network printers Viewing shared drives and folders To view shared drives and folders 1 Click Start then click My Network Places The My Network Places window opens 2 Click Double cl...

Page 138: ...he My Documents folder on computer 1 is mapped as the Z drive on computer 2 To access the My Documents folder on computer 1 from computer 2 double click the Z drive To map a network drive 1 Locate the drive or folder by completing the steps in Viewing shared drives and folders on page 131 2 Right click the drive or folder then click Map Network Drive The Map Network Drive wizard opens 3 Click the ...

Page 139: ...he file 5 Click Edit then click Copy 6 Double click the folder where you want to copy the file to 7 Click Edit then click Paste Printing files across the network To print files across the network 1 Open the file you want to print 2 Click File then click Print 3 In the printer name list click the network printer 4 Click OK Important Before you can print a file across the network you must install th...

Page 140: ...ation To access any new network obtain information about the network such as the SSID password key and security settings to use and enter that information See Configuring computer settings for an access point network on page 120 for instructions Important If you want to access your company s network through a hotspot contact your network administrator for setup information You will probably be rou...

Page 141: ...dow opens 3 Click to select the Network Bridge icon 4 Click File then click Delete The Confirm Connection Delete dialog box opens 5 Click Yes When the bridge has been removed it no longer appears in the Network Connections window The wireless utility icon shows that your wireless network is off but when you right click the icon in the system tray and select radio on the wireless network does not t...

Page 142: ...e Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens 3 Right click Wireless Network Connection then click Status The Wireless Network Connection Status dialog box opens The meter shows the signal strength for wirele...

Page 143: ...rom the administrator and add that network s information into the wireless utility For more information see Adding an access point router on page 122 You may want to try entering ANY as the SSID which will make the notebook try to auto detect the network Your wireless network is listed as a preferred network but it has an x on it An x means your preferred network is not currently available or you ...

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Page 145: ...Appendix A 139 Safety Regulatory and Legal Information Safety information Regulatory statements Notices ...

Page 146: ...nd into the notebook ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this s...

Page 147: ... spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care ar...

Page 148: ...me Because the wireless devices which may be embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation Measurements have been performed to show that the RF exposure is below what is considere...

Page 149: ... not operate the wireless device unless all covers and shields are in place and the system is fully assembled Caution Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Please contact Gateway for service Caution Only use drivers approved for the country in which the device will be used See the Gateway Syst...

Page 150: ...eless devices are on The power output of the wireless device or devices which may be embedded in your notebook is well below the RF exposure limits as set by the FCC The wireless devices installed in this system are intended to be used indoors In some areas use of these devices outdoors is prohibited Operation of this device is subject to the following two conditions 1 This device may not cause ha...

Page 151: ... equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of c...

Page 152: ...nt until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Con...

Page 153: ... below the RF exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Caution To prevent radio interference to licensed service or co channel Mobile Satellite systems th...

Page 154: ...situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections ...

Page 155: ...ergy efficiency when used with a computer equipped with a Display Power Management System Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive ENERGY STAR ...

Page 156: ...e right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks ...

Page 157: ...ying 44 audio file streaming 107 automobile power adapter 19 62 B battery alternate power sources 62 bay 59 changing 59 charge indicator 10 56 charge status 56 charging 23 57 conserving power 61 icons 56 installing 59 latch 15 managing power 61 monitoring charge 56 purchasing 19 recalibrating 57 recharging 23 57 release latch 15 replacing 59 bays battery 59 hard drive 15 memory 15 68 brightness sy...

Page 158: ...onnecting AC adapter 23 external keyboard 30 external monitor 49 keyboard 30 projector 49 to access point 118 to hotspots 134 connections audio 13 digital camera 11 13 digital video camera 11 Ethernet 13 external audio 13 external diskette drive 11 13 external speakers 13 Firewire 11 flash drive 11 13 headphone 13 i Link 11 IEEE 1394 11 keyboard 11 13 microphone 13 modem 13 monitor VGA 13 49 mouse...

Page 159: ...ing 106 128 troubleshooting 86 89 types 42 DSL modem 108 116 DVD cleaning 76 drive 42 inserting 43 playing 44 51 troubleshooting 86 DVD drive identifying 42 locating 12 troubleshooting 86 using 42 DVD CD RW drive See DVD drive DVD RW drive See DVD drive Dynamic Host Configuration Protocol 113 E electrostatic discharge ESD 66 e mail button 34 EmPower power adapter 62 entering IP address 113 subnet ...

Page 160: ... port 11 indicators See status indicators inkjet printer 19 installing battery 59 devices 84 hard drive 70 memory 68 PC Card 47 Internet accessing 128 button 35 sharing access 106 125 troubleshooting 90 94 IP address entering 113 WAN 117 IRQ conflicts 84 J jacks See connections K Kensington cable lock lock slot 14 key combinations 32 keyboard buttons 30 cleaning 75 connecting 30 features 30 locati...

Page 161: ...ing 68 purchasing 19 removing 68 replacing 68 troubleshooting 92 memory card reader locating 11 memory card types supported 46 using 45 microphone jack 13 Microsoft Certificate of Authenticity 17 model number 17 modem cable 108 116 DSL 108 116 jack 13 troubleshooting 93 monitor adding external 49 cleaning 76 color quality 50 display properties 50 port 13 screen resolution 50 mouse troubleshooting ...

Page 162: ...icator 29 33 system key 33 numeric keypad status indicator 29 using 31 O online help 5 7 opening files 37 files across network 132 folders 37 LCD panel 10 notebook 10 programs 37 shortcut menu 38 P password 97 PC Card adding 47 eject button 47 inserting 47 installing 47 removing 47 slot 47 troubleshooting 98 PCMCIA card See PC Card PDA memory cards 45 playing audio CD 44 DVD 44 multi player games ...

Page 163: ...resetting notebook 28 resources sharing 125 restarting notebook 28 restoring system 80 right clicking 38 rocker switch 36 router name 117 S safety caring for computer 74 general precautions 140 guidelines for troubleshooting 82 static electricity 66 scanner USB port 11 13 screen cleaning 76 resolution 50 troubleshooting 85 101 screen objects getting information 38 moving 38 selecting 37 searching ...

Page 164: ...2 system restore 80 T TCP IP protocol configuring 112 technical support automated troubleshooting 103 eSupport 18 Technical Support 103 tips before contacting 102 tutorial service 103 telephone support 102 television playing DVD on 51 TV out jack 51 viewing display on 51 testing network 124 touchpad buttons 36 37 clicking 37 double clicking 37 dragging screen objects 38 locating 16 moving pointer ...

Page 165: ...ting device drivers 4 Windows 80 updating Norton AntiVirus 77 upgrading 65 USB port 11 13 V VGA port 13 49 video playing 44 streaming 107 S Video out jack 14 troubleshooting 101 video file streaming 107 viewing shared drives and folders 131 virus protecting against 77 removing with Norton AntiVirus 77 volume adjusting 39 adjusting modem 96 controls 39 muting 39 troubleshooting 100 W waking up note...

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