CHAPTER 7: Troubleshooting
114
Modem (cable or DSL)
My computer cannot connect to the Internet.
•
Make sure that your modem is connected to the network
jack.
•
See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
.
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your
setup poster to make sure that the connections have
been made correctly.
•
Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
•
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1
Click (Start), then click Control Panel. The
Control Panel window opens.
2
Click Hardware and Sound, then click Phone and
Modem Options. The Phone and Modem Options
dialog box opens.
3
If this is the first time you have accessed this
category, the Location Information dialog box opens.
Enter the information for your area, then click OK.
Tip
For the location of your network jack, see your setup poster or
.
8512728.book Page 114 Wednesday, September 19, 2007 3:44 PM
Summary of Contents for FX540
Page 1: ...REFERENCE GUIDE...
Page 2: ...8512728 book Page b Wednesday September 19 2007 3 44 PM...
Page 10: ...CHAPTER 1 About This Reference 4 8512728 book Page 4 Wednesday September 19 2007 3 44 PM...
Page 88: ...CHAPTER 5 Upgrading Your Computer 82 8512728 book Page 82 Wednesday September 19 2007 3 44 PM...
Page 142: ...CHAPTER 7 Troubleshooting 136 8512728 book Page 136 Wednesday September 19 2007 3 44 PM...
Page 152: ...APPENDIX A Legal Notices 146 8512728 book Page 146 Wednesday September 19 2007 3 44 PM...
Page 162: ...156 Index 8512728 book Page 156 Wednesday September 19 2007 3 44 PM...
Page 163: ...8512728 book Page 157 Wednesday September 19 2007 3 44 PM...
Page 164: ...MAN FX540 HW REF GDE V R0 9 07 8512728 book Page 158 Wednesday September 19 2007 3 44 PM...