Gateway E1400 System Manual Download Page 110

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Video problems

103

The monitor is too close to a
source of electrical
interference.

Move the monitor away from sources of
electrical interference, such as televisions,
unshielded speakers, microwave ovens,
fluorescent lights, and metal beams or
shelves.

The monitor needs to be
degaussed.

Turn off the computer and monitor for at least
a half hour, then restart the system.

Probable Cause

Solution

05960.book Page 103 Monday, February 21, 2000 2:47 PM

Summary of Contents for E1400

Page 1: ...MAN US E1400 MT SYS GDE R0 02 00 E1400 Mid Tower System Manual...

Page 2: ...Self Test 13 Setting up the operating system 13 Turning off your system 14 Resetting your system 15 3 Case Access 17 Static electricity precautions 17 Opening the case 19 Removing the side panels 19 C...

Page 3: ...problems 71 Surge suppressors 71 Line conditioners 72 Uninterruptible power supplies 72 Maintaining and managing your hard drive 73 Hard drive maintenance utilities 73 Hard drive management practices...

Page 4: ...bleshooting guidelines 90 CD DVD drive problems 91 Hard drive problems 93 Memory processor problems 94 Modem problems 95 Peripheral adapter problems 96 Printer problems 98 System problems 99 Video pro...

Page 5: ...iv 05960 book Page iv Monday February 21 2000 2 47 PM...

Page 6: ...the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Importan...

Page 7: ...products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked q...

Page 8: ...128K and 256K of integrated L2 cache respectively Two DIMM sockets that support up to 512 megabytes MB of Synchronous Dynamic Random Access Memory SDRAM Intel 810 chipset Integrated Heceta IV Hardware...

Page 9: ...ol controls the volume of an audio CD Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Hard drive LED lights when the h...

Page 10: ...ng full power The amber light indicates your computer is in power conservation mode Reset button restarts a system that becomes non responsive Right panel release button lets you easily remove the rig...

Page 11: ...ermits the use of a cable lock to secure the system Keyboard port connects a Personal System 2 PS 2 compatible keyboard Mouse port connects a PS 2 compatible mouse Parallel port connects a printer or...

Page 12: ...s a musical instrument digital interface MIDI device USB ports connect external Plug and Play devices such as keyboards and pointing devices that are automatically configured when they are plugged int...

Page 13: ...ocations of various system components A System board B Riser card C Power supply release lever D Power supply E Hard drive hard drive shown here in top bay bay location may vary F Diskette drive G CD...

Page 14: ...tem board 7 System board A I O input output connectors B Configuration jumper J6C1 C Battery D DIMM slots E Processor F Processor fan connector A F C D E 05960 book Page 7 Monday February 21 2000 2 47...

Page 15: ...he computer cover is removed It also includes five PCI connectors for add on cards Front A Secondary IDE connector B CD diskette drive power connector C Wake on LAN connector WOL D Net Alert connector...

Page 16: ...e power connector K Primary IDE connector L Remote lock unlock M Chassis fan connector N Front panel connector O SCSI LED connector P CD DVD audio connector Q Diskette drive connector Back A Power sup...

Page 17: ...10 System Features 05960 book Page 10 Monday February 21 2000 2 47 PM...

Page 18: ...ture and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fields such as unshielded st...

Page 19: ...hen turn on the power strip 2 Turn on the monitor by pressing the power button 3 Turn on the computer by pressing the power button The power light emitting diode LED on the front panel is lit when the...

Page 20: ...t time you start your computer the operating system takes a few minutes to set up Refer to your software documentation for specific questions To complete the operating system setup 1 After the compute...

Page 21: ...computer turns off If you see a message saying It is now safe to turn off your computer Windows NT only turn off the computer by pressing the power button 4 Turn off the monitor and peripherals Warni...

Page 22: ...ot respond restart the computer by pressing the reset button 4 After displaying some of the startup screens a message appears asking if you would like to run ScanDisk 5 Run ScanDisk by pressing any ke...

Page 23: ...16 System Setup 05960 book Page 16 Monday February 21 2000 2 47 PM...

Page 24: ...ge 1 Wear a grounding wrist strap available at most electronics stores 2 Turn off the computer power 3 Discharge any static electricity by touching a bare metal surface on the back of the case 4 Unplu...

Page 25: ...gs since only the inside of the bags provides antistatic protection Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors th...

Page 26: ...ight side and top of the chassis The left panel is removed by sliding a tab located on the top of the chassis Removing the side panels To remove the right panel 1 Because the components inside your co...

Page 27: ...ease button located in the lower right hand corner of the front bezel The bottom portion of the right panel unlatches from the chassis Right panel release button Right panel 1 2 05960 book Page 20 Mon...

Page 28: ...Opening the case 21 4 Lift up on the right panel then lift the panel up and away from the chassis Right panel 05960 book Page 21 Monday February 21 2000 2 47 PM...

Page 29: ...page 19 for instructions 2 Slide the left panel release tab toward the rear of the chassis This unlatches the left panel from the chassis 3 Grasp the left panel then lift the panel up away from the c...

Page 30: ...amage the computer do not collect inside the computer Replacing the side panels To replace the left panel 1 Align the tabs at the bottom of the panel with the tab holes at the base of the chassis 2 In...

Page 31: ...is 2 Insert the tabs into the tab holes 3 Push the bottom of the right panel towards the chassis until the tabs engage the tab holes at the bottom of the chassis The chassis automatically locks into p...

Page 32: ...from inside the computer As you prepare to install drives keep the following in mind If you remove a drive place it in an antistatic bag Before you install a drive see the drive s documentation for i...

Page 33: ...screws to release the drive cage The drive cage is secured in the chassis by a drive cage release button Once the release button is pressed you use the handle at the top of the cage to slide the cage...

Page 34: ...ss the drive cage release button while pulling the drive cage toward the front of the chassis 4 Slide the drive cage forward until the drive cage release button snaps into the forward locking hole Dri...

Page 35: ...n push the drive cage back into the chassis with the other hand until the release button snaps into the rear locking hole 2 Replace the right panel See Replacing the side panels on page 23 for instruc...

Page 36: ...the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity...

Page 37: ...threaded holes on the diskette drive align with the locking tab holes on the drive cage 7 Replace the drive locking tab 8 Connect the power and data cables to the drive 9 Replace the right panel See...

Page 38: ...rd if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Release the drive cage...

Page 39: ...skette drive align with the locking tab holes on the drive cage 7 Replace the drive locking tab 8 Connect the power and data cables to the drive 9 Push the release button in and slide the drive cage b...

Page 40: ...installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Disconnect the power data and...

Page 41: ...e the new CD drive into the drive cage Make sure the threaded holes on the drive align with the locking tab holes on the drive cage 8 Replace the drive locking tab 9 Connect the power data and audio c...

Page 42: ...devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Release the drive cage and slide it forward in the chassis until t...

Page 43: ...n the front bezel by squeezing the two tabs on the left side of the filler panel The filler panel then ejects 6 Set any jumpers on the new drive See the drive documentation for more information Filler...

Page 44: ...e the drive locking tab 9 Connect the power and data cables to the drive 10 Push the release button in and slide the drive cage back into the chassis until the button snaps into the rear locking hole...

Page 45: ...uter disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautio...

Page 46: ...ore information 7 Align the threaded holes on the side of the hard drive with the metal points on the tray then press the drive against the side rail 8 Expand the tray until it fits the size of your d...

Page 47: ...drive tray into the drive cage until the release tabs snap into place 11 Connect the power and data cables to the drive 12 Replace the right panel See Replacing the side panels on page 23 for instruc...

Page 48: ...the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Choose the bay in the drive cage where you want to install the additional hard driv...

Page 49: ...ray out of the drive cage 5 Set any jumpers on the new drive See the drive documentation for more information 6 Align the threaded holes on the side of the hard drive with the metal points on the tray...

Page 50: ...n lower the drive into the tray Release the tray so it can contract to secure the drive 8 Align the drive tray rails with the side channels in the hard drive cage then slide the drive tray into the ha...

Page 51: ...tabs snap into place 10 Connect the power and data cables to the drive 11 Replace the right panel See Replacing the side panels on page 23 for instructions 12 Reconnect the power cord and all other co...

Page 52: ...ns 512 MB maximum system memory The system board contains two DIMM sockets You can fill the sockets with 16 MB 32 MB 64 MB 128 MB or 256 MB DIMMs in any combination to expand the SDRAM up to 512 MB If...

Page 53: ...atic electricity precautions on page 17 3 Remove the drive cage so that you can access the DIMM sockets See page 26 for instructions on removing the drive cage 4 Pull open the socket clamps on each si...

Page 54: ...the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM 7 Replace the drive tray See Reinserting the drive cage on page 28 for instructions...

Page 55: ...add a PCI expansion card 1 Set any jumpers and switches on the card see the card documentation for instructions 2 Turn off the computer disconnect the power cord modem cord if installed and all exter...

Page 56: ...r press the slot cover clamp down and toward the back of the chassis then lift the slot cover up and out of the chassis Slot cover clamp Slot cover Card alignment guide Card alignment guide Plastic ta...

Page 57: ...ng of the card the tabs may be snapped off to accommodate the installation the card 7 Close the slot cover clamp to secure the card 8 Connect any cables to the card see the card documentation for prop...

Page 58: ...See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Using a Phillips screwdriver remove the screw that secures the AGP card to the rear panel then pull...

Page 59: ...ter them after you replace the battery For more information see About the BIOS Setup utility on page 65 3 Turn off the computer disconnect the power cord modem cord if installed and all external perip...

Page 60: ...el See Replacing the side panels on page 23 for more information 9 Reconnect the power cord and all other cords you removed then turn on the system 10 Using the data you recorded in Step 2 enter the B...

Page 61: ...m cord if installed and all external peripheral devices 2 Remove the right panel See Removing the side panels on page 19 and observe the Static electricity precautions on page 17 3 Pull the power supp...

Page 62: ...release level all the way in to secure the power supply 8 Replace the right side panel See Replacing the side panels on page 23 for more information 9 Reconnect the power cord and all other cords you...

Page 63: ...the system board tray assembly 1 Turn off the computer disconnect the power cord modem cord if installed and all external peripheral devices 2 Remove the right and left side panels See Removing the s...

Page 64: ...the chassis Warning Do not release the tray assembly until you have lifted it off the hinges and can safely place it on a work surface The hinges are designed to make it easy for you to lift the tray...

Page 65: ...uded with the new board such as processor retention brackets 2 Remove the four screws that attach the system board to the system board tray assembly then lift out the system board 3 Remove the new sys...

Page 66: ...m board tray assembly 1 Align the two hinges on the sides of the system board tray over the pins on the chassis 2 Move the release handle on the tray assembly to an outward position Hinges Hinge pins...

Page 67: ...r card slot 6 Replace or reconnect the following devices Processor See Replacing the processor on page 61 AGP graphics card See Replacing the AGP card on page 51 Peripheral devices attached to the rea...

Page 68: ...d if your computer has a modem 2 Open the case by following the instructions on page 19 observing the static electricity precautions on page 17 3 Remove the heat sink a Disconnect the fan cable from t...

Page 69: ...ght up and out of the socket 5 Install the new processor a Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned Pin 1 is near t...

Page 70: ...on the system board 7 Close the case See Closing the case on page 23 for instructions 8 Reconnect the cords you removed then turn on the computer You do not have to manually adjust the processor spee...

Page 71: ...64 System Components 05960 book Page 64 Monday February 21 2000 2 47 PM...

Page 72: ...the startup process The Main BIOS Setup utility screen which may not look exactly like the screen shown below opens BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Ve...

Page 73: ...s you from the BIOS Setup utility F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all parameters and then exit the BIOS Setup utility...

Page 74: ...lank diskette in the diskette drive then press ENTER 2 Follow the instructions on the screen To note the current BIOS settings 1 Remove the bootable diskette and restart your computer 2 Enter BIOS Set...

Page 75: ...loaded 7 Once the BIOS files have been loaded remove the diskette from drive A then press ENTER when prompted to restart the computer 8 As the computer starts up verify that the number of the BIOS ve...

Page 76: ...the update may not be successful You can then attempt to recover the BIOS by setting the J6C1 jumper When you are attempting to recover the BIOS no image appears on your monitor Caution Moving the ju...

Page 77: ...the troubleshooting section below for further information 7 Open the case again See Opening the case on page 19 and observe the Static electricity precautions on page 17 8 Place the jumper back on pin...

Page 78: ...r a few milliseconds Data may be lost or the system may be damaged To protect against power surges use a surge suppressor The surge suppressor absorbs voltage surges and prevents them from reaching yo...

Page 79: ...from the small daily fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some electrical sources include more line noise th...

Page 80: ...f sectors that has lost its place in the table that the operating system uses to locate files ScanDisk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use ScanDisk...

Page 81: ...Select File then Properties The drive properties window opens 4 Click the Tools tab 5 At Error checking click Check Now The Check Disk window opens 6 Select the options you want for checking the drive...

Page 82: ...half hour or longer to defragment it depending upon the size of the hard drive Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatic...

Page 83: ...grams Accessories System Tools then Backup 2 Follow the instructions on the screen To run Backup in Windows NT 1 Click Start then select Programs Administrative Tools then Backup 2 Follow the instruct...

Page 84: ...en you delete a file from your hard drive in Windows it is not immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and no...

Page 85: ...tes To be safe never assume any virus is harmless Always protect your system against viruses To protect your system against viruses Use Norton s AntiVirus to scan your computer regularly Make sure to...

Page 86: ...ANDesk you can view software and hardware properties You can also set LANDesk to notify you when system resources reach certain levels To install LANDesk Client Manager 1 In the C DMI folder on your h...

Page 87: ...startup diskette 1 Click Start then select Settings then Control Panel The Control Panel Window opens 2 Double click Add Remove Programs The Add Remove Program Properties window opens 3 Click the Sta...

Page 88: ...System Restoration CD included with your system can be used to Install hardware drivers for Windows 95 Windows 98 and Windows NT Reinstall selected software applications such as LANDesk Client Manage...

Page 89: ...r and unplug the power cord When you plug the power cord back in the network connection LEDs may flash and the fan may start before you press the power button This is normal Using Suspend in Windows 9...

Page 90: ...wer tab click Advanced The Advanced Properties window opens 4 On the Advanced tab check the option Show Suspend command on Start menu 5 Click OK After you have added the Suspend option to the Start me...

Page 91: ...mentation Using Standby in Windows 98 Windows 98 supports two standards of power management Advanced Power Management APM and Advanced Configuration and Power Interface ACPI The Standby mode available...

Page 92: ...S1 You can put your system into Standby by clicking Start then selecting Shutdown Standby then clicking OK This procedure puts your system into Standby with both APM and ACPI If ACPI is enabled on you...

Page 93: ...ur system returns to the state it was in before it entered Standby To reestablish your network connection 1 Click Start then select Shut Down then Close all programs and log on as a different user Sel...

Page 94: ...turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust or lint o...

Page 95: ...onitor cases Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of y...

Page 96: ...correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solution...

Page 97: ...mind Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor Even if the monitor s power is disconnected stored energy within the monitor s components can off...

Page 98: ...is not selected The speakers may be faulty Connect a set of headphones to the line out jack to test the output If they work replace the speakers The sound card may not be installed correctly Open the...

Page 99: ...e drive The secondary IDE device may be disabled Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and...

Page 100: ...rimary IDE device may be configured incorrectly Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and...

Page 101: ...the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing Probable Cause Solution The processor was installed incorrectly Che...

Page 102: ...iate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exists correct the problem by selecting an availa...

Page 103: ...is terminated The device cables are not installed correctly Open the system and check all cables between the controller and the device Probable Cause Solution The diskette drive may be configured inco...

Page 104: ...tected Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connected properly Open the...

Page 105: ...ter and the system Make sure it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer to which you a...

Page 106: ...ing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on and follow the onscreen instructions Probable...

Page 107: ...nected properly Check the cable Make sure it is plugged in correctly The mouse driver did not load when the system started Load the appropriate mouse driver manually or contact technical support The m...

Page 108: ...htness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not seated correctly Open the system and reseat the video card The video...

Page 109: ...The video card has failed Try another video card The display setup is incorrect From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video...

Page 110: ...electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves The monitor needs to be degaussed Turn off the computer and monitor for a...

Page 111: ...memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter the BIOS Setup utility then make sure of th...

Page 112: ...ake sure the hard drive cable is properly connected Open the BIOS Setup utility program then make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot The d...

Page 113: ...ve to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 99 for possible solution Turn off the system then check the keyboard cable Keyboard stuck key failure...

Page 114: ...sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Syntax error Make sure you entered the right command If you are trying to exit MS DO...

Page 115: ...108 Troubleshooting 05960 book Page 108 Monday February 21 2000 2 47 PM...

Page 116: ...of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always f...

Page 117: ...et If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system...

Page 118: ...s recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environmen...

Page 119: ...e interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following m...

Page 120: ...t until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the teleph...

Page 121: ...ertified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be ma...

Page 122: ...ts for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is b...

Page 123: ...jacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential a...

Page 124: ...set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with thi...

Page 125: ...e unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any...

Page 126: ...ounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 1 3 4 5 6 7 2 An...

Page 127: ...al damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make i...

Page 128: ...p to four IDE devices hard drives CD ROMs LS 120s using two onboard PCI IDE adapters Diskette drive A diskette controller is integrated on the system board Support available for primary and secondary...

Page 129: ...umidity 20 to 80 Altitude 200 ft to 10 000 ft Shock vibration 12g 11ms half sine 2 to 200Hz 0 25g sinusoidal CPU clearance 0 4 inch after installation top and sides Certification FCC Class B UL CUL CE...

Page 130: ...ight panel 24 Check Disk 73 checking hard drive space 75 checking system health with LANDesk 79 cleaning computer case 88 monitor case 88 monitor screen 88 mouse 88 system 87 conditioner line 72 conne...

Page 131: ...ties 73 management 73 75 replacing 38 troubleshooting 93 heat sink removing 61 replacing 63 I installing battery 52 LANDesk Client Manager 79 memory 45 system board tray assembly 59 integrity system 7...

Page 132: ...covery mode BIOS 69 recovery system 80 recycle bin emptying 77 regulatory compliance American users 112 Australian users 117 Canadian users 114 European users 115 Japanese users 116 New Zealand users...

Page 133: ...d component locations 7 DIMM banks 45 removing 56 replacing 58 setting jumpers 69 system board tray assembly installing 59 removing 56 system configuration recording 80 system integrity 78 system reco...

Page 134: ...oubleshooting 101 viruses protecting against 78 W wakeup circuitry 82 Windows 95 setup 13 shut down procedures 14 Windows 98 setup 13 shut down procedures 14 Windows NT setup 13 shut down procedures 1...

Page 135: ...128 Index 05960 book Page 128 Monday February 21 2000 2 47 PM...

Page 136: ...MAN US E1400 MT SYS GDE R0 02 00 E1400 Mid Tower System Manual...

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