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Gateway E-3200, Maintaining And Troubleshooting

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Maintaining and 
Troubleshooting 
Your E-3200 
System

Part #8502684

MAN US E3200 TECH REF R0

7/98

 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the 

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Summary of Contents for E-3200

Page 1: ...Maintaining and Troubleshooting Your E 3200 System MAN US E3200 TECH REF R0 7 98 8502684...

Page 2: ...t 8502684 MAN US E3200 TECH REF R0 7 98 In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Fed...

Page 3: ...plary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gatew...

Page 4: ...Setting the Jumpers 20 Configure mode 20 Recovery mode 21 Installing Memory and Hardware 23 ECC Memory 23 Installing DIMMs 24 Replacing and adding drives 27 Drive Cabling Information 28 Replacing the...

Page 5: ...erifying your configuration 51 Troubleshooting guidelines 51 CD ROM Problems 52 Hard Disk Problems 54 Memory Processor Problems 55 Modem Problems 56 Peripheral Adapter Problems 57 Printer Problems 59...

Page 6: ...Preface Contents Conventions Used in This Guide iv Safety Instructions v...

Page 7: ...sign indicates that the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publicati...

Page 8: ...slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage This system is equipped with a 3 wire grounding plug a plug with a grounding pin T...

Page 9: ...manufacturer Dispose of used batteries according to the manufacturer s instructions Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damag...

Page 10: ...Case Access Contents Static Electricity Precautions 2 Opening the Case 3 Closing the Case 5...

Page 11: ...se cover Follow these precautions to avoid electrostatic damage to your system components Avoid static causing surfaces such as plastic and styrofoam in your work area Remove the parts from their anti...

Page 12: ...city damage at the beginning of this chapter 1 Turn off the computer and disconnect all power cords 2 Remove the thumbscrew or lock on the back of the case 3 Locate the latches at the rear sides of th...

Page 13: ...he lip on the cover is free of the front bezel Remove the cover 1 Lift the three upper tabs and push them through the slots in the chassis The top of the bezel unlatches out and away from the chassis...

Page 14: ...the three upper tabs snap into their locking holes Two of the three upper tabs latch underneath the locking holes One tab latches over the top of the chassis 1 Place the cover on the computer making s...

Page 15: ...6 Maintaining and Troubleshooting Your E 3200 System...

Page 16: ...12 Removing the System Board 13 Replacing the Processor 16 Setting the Jumpers 20 Installing Memory and Hardware 23 Replacing and adding drives 27 Adding an expansion card 35 Heceta II hardware manag...

Page 17: ...m System board System board components are identified in the following figure and list A Back panel I O connectors B Configuration jumper J5G1 C Battery D Onboard speaker E Slot 1 processor connector...

Page 18: ...System Components 9 G DIMM slots H Digital Versatile Disc DVD connector I AGP connector...

Page 19: ...ower supply cage To enable easy removal of the system board without unplugging cables or connectors the riser card contains most of the connectors including the integrated RJ 45 Network interface conn...

Page 20: ...Fan connector D Front panel control connector E NLX system board edge connector F PCI ISA slot shared G PCI slots 2 H SW1 Chassis intrusion switch I CN3 TAD Speakerphone J CN4 CD DVD audio connector K...

Page 21: ...s The following I O connectors are included with the E 3200 system A RJ 45 LAN connector B Line in C Microphone in D Line out E USB ports 2 F COM B serial port G Mouse upper Keyboard lower ports H COM...

Page 22: ...uch as an Accelerated Graphics Port AGP card or cables that may be connected to the system board Make a note of the locations for reassembly 4 Remove the chassis side panel by lifting up on both plast...

Page 23: ...rd Lift the lever slightly upwards and then pull it outward approximately eighty degrees from the edge of the system board This disengages the edge connector on the system board from the riser card an...

Page 24: ...erneath the system board with the guides on the chassis 2 Push in the release lever until it is parallel with the chassis This should complete the reinstallation and lock the board in place 3 Reattach...

Page 25: ...sink be installed on each processor to provide sufficient cooling When replacing a processor order a processor upgrade kit The kit includes the processor a heat sink and a disposable electrostatic di...

Page 26: ...System Components 17 3 Squeeze the tabs on the outside edges of the bottom bracket and pull out the bottom bracket 4 Press in the two latches at the top of the processor and pull the unit up and out...

Page 27: ...into the slot until it snaps into place 6 Push the bottom bracket back onto the base of the processor until it snaps into place 7 Move the J5G1 configuration jumper from pins 1 2 to pins 2 3 see Syste...

Page 28: ...set the correct processor speed 10 Make your selections and exit saving your changes 11 Turn off the system and disconnect the power cord 12 Open the case observing the Static Electricity Precautions...

Page 29: ...rn off the system and disconnect the power cord 2 Open the case observing the Static Electricity Precautions on page 2 3 Remove the jumper that connects pins 1 2 and place it on pins 2 3 4 Close the c...

Page 30: ...e case see page 5 reconnect the power cord and turn on the system 10 If you cleared passwords enter Setup utility to restore them Recovery mode The J5G1 jumper lets you recover the BIOS if it has beco...

Page 31: ...e BIOS When you hear two beeps the BIOS has been successfully recovered 10 Turn off the system again eject the diskette from drive A and disconnect the power cord 11 Open the case observing the Static...

Page 32: ...errors and single bit errors can be detected and corrected The BIOS automatically detects if ECC memory is installed and provides a Setup utility option to enable error checking Non ECC memory does no...

Page 33: ...combination of banks with DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information 1 Turn off the system and disconnect the power cord...

Page 34: ...n the DIMM with the two notches in the DIMM socket 5 Gently press the DIMM into the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM 6 Cl...

Page 35: ...cket clamps on each end of the DIMM socket The DIMM should pop up slightly from the socket 2 Carefully lift the DIMM out of the socket 3 Store the DIMM in a static free container To remove DIMMs Cauti...

Page 36: ...e that comes with your computer Half height 3 5 or 5 25 inch hard drives The riser card has two IDE connectors that support up to two drives each To use another type of hard drive such as a SCSI drive...

Page 37: ...aster and one as slave You may need to configure the drives you install through the Setup utility program Press F1 at start up to access the Setup utility program Drive Cabling Information Three drive...

Page 38: ...icity Precautions on page 2 3 Locate the 3 5 inch diskette or 5 25 inch CD ROM drive If you are removing the 3 5 inch diskette you may need to partially remove the CD ROM drive to get to the 3 5 inch...

Page 39: ...gs and cable orientation 9 Close the case as described in Chapter 1 10 Reconnect the power cord and turn on the system Installing an additional 3 5 inch device The second 3 5 inch drive bay can be use...

Page 40: ...s 6 Snap the rails onto the drive making sure the front rail extensions are towards the front of the device 7 Align the rails with the bay and slide the drive into the chassis until the locking tabs s...

Page 41: ...e by lifting and sliding one tab at a time until they unlock Lift the mounting plate off the drive 6 Position the new drive upside down in the mounting plate and snap it into place 7 Place the drive b...

Page 42: ...or 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static Electricity Precautions on page 2 3 Locate and remove the two screws that attach the mounting plate to the f...

Page 43: ...o the enclosure with a screw 8 Replace the mounting bracket into the chassis and slide the two locking tabs together 9 Replace the two screws you removed in step 2 10 Replace the CD ROM drive 11 Conne...

Page 44: ...mpers or switches that set interrupts and I O addresses They come with instructions that explain how to set them to avoid hardware conflicts Follow the instructions carefully 1 Set any jumpers and swi...

Page 45: ...d screwdriver and insert it into the tab hole 6 Insert the edge of the expansion card into the slot on the riser card 7 After seating the card firmly replace the slot cover bracket 8 Connect any cable...

Page 46: ...ou monitor the status of your system hardware Monitored information includes internal temperature fan speed voltage and chassis intrusion to alert you in case of tampering The features of the hardware...

Page 47: ...r attention It also lets your system administrator remotely inventory and manage systems on your network 1 In the C DMI folder double click the Setup icon to launch the InstallShield wizard 2 Follow t...

Page 48: ...he Main Setup utility screen so you can reenter them after you replace the battery For more information about the Setup utility program see BIOS Setup Utility on page 43 3 Turn off the system and disc...

Page 49: ...orrect change the information in the Setup utility screens as necessary Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed belo...

Page 50: ...any pins Disconnect and reconnect the cables and then replace the cover carefully so as not to disturb any cables Turn off the system remove the cover and if you have the proper test equipment verify...

Page 51: ...d to Restore your Windows 95 or Windows 98 operating system Install hardware drivers for Windows 95 Windows 98 and Windows NT Reinstall selected software applications such as LANDesk Client Manager or...

Page 52: ...BIOS Setup Utility Contents Using the Setup Utility 44 Updating the BIOS 46...

Page 53: ...ess help navigate through the menus and perform other functions F1 opens the Help screen providing general help for using the Setup utility The up arrow and down arrow keys select items in the menu Th...

Page 54: ...he screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware...

Page 55: ...e correct BIOS file from the Technical Support web site 6 Uncompress the contents of the BIOS file you downloaded and copy the contents onto a bootable diskette 7 Place the bootable diskette containin...

Page 56: ...y pressing F1 when prompted during startup Once in Setup press F9 to load the Setup utility default settings 16 If you want to change any BIOS fields use the UP ARROW and DOWN ARROW to select the BIOS...

Page 57: ...48 Maintaining and Troubleshooting Your E 3200 System...

Page 58: ...ction 50 Troubleshooting Checklist 51 CD ROM Problems 52 Hard Disk Problems 54 Memory Processor Problems 55 Modem Problems 56 Peripheral Adapter Problems 57 Printer Problems 59 System Problems 61 Vide...

Page 59: ...ion If your system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the softwa...

Page 60: ...wing guidelines in mind Never remove the system cover while the system is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored ener...

Page 61: ...ol From the Accessories menu Start Programs Accessories click Multimedia and then click Volume Control Make certain the volume is turned up The sound card may not be installed correctly Open the syste...

Page 62: ...the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the drive If you are not experienced with this procedure call Technical Support The...

Page 63: ...e connections Probable Cause Solution The primary IDE device may be configured incorrectly Restart your computer and then press F1 to enter the Setup utility program From the Advanced IDE Configuratio...

Page 64: ...Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing Probable Cause Solution The processor was installed incorr...

Page 65: ...e modem is live and plugged into the appropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exist...

Page 66: ...ast device on the SCSI chain is terminated The device cables are not installed correctly Open the system and check all cables between the controller and the device Probable Cause Solution The diskette...

Page 67: ...er of the diskette is closed unprotected Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive i...

Page 68: ...e Try another printer if one is available Probable Cause Solution The printer is not connected to the system Check the data cable between the printer and the system Make certain it is connected to the...

Page 69: ...text Probable Cause Solution The wrong driver is being used for the selected printer From the Printers window Start Settings Printers select the printer From the File menu click Properties Make certa...

Page 70: ...reset button to reboot your computer If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on an follow the onscreen instr...

Page 71: ...olution The mouse is not plugged in or connected properly Check the cable Make certain it is plugged in correctly The mouse driver did not load when the system booted Load the appropriate mouse driver...

Page 72: ...efective Connect a working monitor to the computer The monitor s brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not...

Page 73: ...ettings Control Panel double click Display set the display to the appropriate monitor type and then reboot the system Probable Cause Solution The video cable is damaged Check the cable and connectors...

Page 74: ...or damaged pins The surge protector or UPS is damaged Disconnect the monitor power cable and connect it directly to the power source The monitor is too close to a source of electrical interference Mo...

Page 75: ...expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter Setup utility and verify the parameter values CD ROM is...

Page 76: ...ss F1 to retry the boot Try running Fdisk and DOS Format For more information refer to your DOS documentation Insert bootable media device See The IDE drive is not recognized by the system on page 54...

Page 77: ...d cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard and then restart the system Check for sticky keys Clean the keyboard if necessary Memory errors were detected...

Page 78: ...EXIT and press ENTER Syntax error Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type EXIT and press ENTER Time and date not set Enter Setup utility t...

Page 79: ...70 Maintaining and Troubleshooting Your E 3200 System...

Page 80: ...Appendix A Contents Specifications 72 Properties 74 Protecting Against Viruses 75 Regulatory Compliance 76 Index 79...

Page 81: ...II processor cartridge with both 256K and 512K configuration four way set associative RAM capacity 168 pin Sync DRAM SDRAM memory Three slots Expandable to 384 MB SDRAM BIOS Phoenix BIOS Flash BIOS f...

Page 82: ...r second Ethernet network support Power supply 145 watts ATX power connector for easy power cable changeover System environment Internal temperature 10 C to 35 C Humidity 20 to 80 Altitude 200 ft to 1...

Page 83: ...as DMA and IRQ usage I O maps and memory maps from your operating system To view these resources 1 Under Control Panel double click the System icon 2 Select the Device Manager tab 3 Highlight the hard...

Page 84: ...Diskettes used in a contaminated system get a virus and transfer the virus when used in another system A virus can also spread through programs downloaded from bulletin boards or the Internet Obtain...

Page 85: ...equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use shielded I O cables when operating t...

Page 86: ...EC 801 4 1998 ii Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 and A3 This is a Class B product based on the standard of the Voluntary Control Council for Interference by Informati...

Page 87: ...ERGY STAR Compliant Your system is preconfigured to be ENERGY STAR compliant This requirement is met when your system uses less than 30 watts on or before 30 minutes of inactivity Your computer achiev...

Page 88: ...ng a 5 25 inch 30 replacing the 3 5 inch 29 troubleshooting 57 58 E error messages 66 expansion cards installing 35 troubleshooting 58 H hard disk replacing 32 troubleshooting 54 hardware management H...

Page 89: ...5 R removing DIMMs 26 replacing 3 5 inch diskette drive 29 hard disk 32 restoring your system 42 S SCSI device troubleshooting 57 static electricity precautions 2 system error messages 66 troubleshoot...

Page 90: ...Maintaining and Troubleshooting Your E 3200 System MAN US E3200 TECH REF R0 7 98 8502684...

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