Gateway 9715 User Manual Download Page 219 | Manualshive

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214

www.gateway.com

Chapter 7: Troubleshooting

BIOS

The settings in the BIOS Setup utility are not retained

■

Replace the CMOS battery. For more information, see

“Replacing the CMOS battery”

.

CD or DVD drive

Your server does not recognize a CD or DVD, or the CD or DVD drive

■

Restart your server, then open the BIOS Setup utility by pressing any key when the
Gateway logo appears. When the System Options menu opens, select

BIOS Setup utility

,

then press

E

NTER

. Make sure that the IDE controllers are enabled. For more

information, see

“Using the BIOS Setup Utility” on page 153

.

■

Reinstall the device driver. For more information, see

Using Your System Companion CD

.

■

Make sure that the drive is configured correctly by following the instructions in the
drive’s documentation.

■

Open your server case and make sure that the cables are connected correctly to the
CD or DVD drive and the connector on the hot-swap backplane, system board, or
controller card.

85E0

Memory board A - memory bad or missing

Major

Pause

85E8

Memory board B - memory bad or missing

Major

Pause

85F0

Memory board C - memory bad or missing

Major

Pause

85F8

Memory board D - memory bad or missing

Major

Pause

85E1

Memory board A - memory not configured

Major

Pause

85E9

Memory board B - memory not configured

Major

Pause

85F1

Memory board C - memory not configured

Major

Pause

85F9

Memory board D - memory not configured

Major

Pause

85FC

System memory bad or missing

Major

Pause

85FD

System memory not configured

Major

Pause

Error
code

Error message

Severity

Response

8510702.book Page 214 Thursday, July 7, 2005 11:21 AM

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Summary of Contents for 9715

Page 1: ...Gateway 9715 Server USER GUIDE C M Y CM MY CY CMY K ServerCover_FRONT pdf 6 13 2005 12 03 59 PM ServerCover_FRONT pdf 6 13 2005 12 03 59 PM ...

Page 2: ...Local control 20 Remote control 20 Turning off your server 24 Setting up the operating system 25 Initial hardware settings 26 Configuring SCSI features 27 3 Managing and Maintaining Your Server 35 System administration 36 Gateway Server Manager 36 Local control panel 36 Server security 39 Identifying your server 41 Creating a DOS bootable System Update Package SUP CD 42 Baseboard Management Contro...

Page 3: ...ptions 95 PCI expansion cards 98 Hot installation or removal of PCI expansion cards 99 Cold installation or removal of PCI expansion cards 104 Fibre channel module 106 Operating system driver installation and configuration 107 Fibre channel HBA manager software 108 Installing or removing the fibre channel module 108 Processors 111 Special handling of Intel Xeon processors 111 Installation and remo...

Page 4: ...ion server 176 Installing the Windows Web Console 180 Launching the Web Console 184 Configuring arrays and logical drives 187 Reclaiming hot spare disks 190 Reconfiguring existing arrays 190 7 Troubleshooting 193 Safety guidelines 194 Error messages 195 Troubleshooting 197 First steps 197 Battery replacement 197 Beep codes 199 Post error beep codes 199 BIOS recovery beep codes 199 Additional beep ...

Page 5: ...e channel card specifications 229 Environmental specifications 230 Electronic specifications 231 Memory map 231 Interrupts 231 Additional specifications 233 B BIOS Settings 235 C Field Replaceable Unit FRU Kits 245 Available FRU kits 246 D Extensible Firmware Interface EFI Shell 249 Introduction 250 Basic EFI Shell commands 251 E Safety Regulatory and Legal Information 255 Index 265 8510702 book P...

Page 6: ...Chapter 1 1 Checking Out Your Gateway Server Locating drives ports jacks and controls Locating system board components Getting help 8510702 book Page 1 Thursday July 7 2005 11 21 AM ...

Page 7: ...button Reset button NIC 1 activity LED NIC 2 activity LED ID LED Power button Hard drive activity fault LED Power sleep LED Status LED Status LED ID LED NIC 2 activity LED NIC 1 activity LED Combined hard drive activity and fault LED Reset button Power button Power sleep LED Scroll up Scroll down Back button Select button Standard control panel Optional control panel 8510702 book Page 2 Thursday J...

Page 8: ... with EMI shields Power connector USB ports Gb network ports 2 Power supply LEDs Power supply LEDs Power supply module latch Power supply module latch RJ 45 Server management connector ID LED Fiber channel module slot optional ID button 8510702 book Page 3 Thursday July 7 2005 11 21 AM ...

Page 9: ... Checking Out Your Gateway Server Interior Card retention clips Hot swap fans CPU Sockets Front Center brace Hot swap drive bay backplane Fiber module retention clip System board 8510702 book Page 4 Thursday July 7 2005 11 21 AM ...

Page 10: ...and 7 PCI X 100 non hot plug PCI slots 3 4 and 5 Hot plug Express x4 RJ 45 Server management port IMM module connector ID button Memory board A connector PCI slot 2 Hot plug PCI X 133 CMOS battery ROMB RAID activation key Memory board B connector Memory board D connector Memory board C connector Fibre channel module connector Onboard RAID Cache Memory connector 8510702 book Page 5 Thursday July 7 ...

Page 11: ...nectors CPU 2 socket RAID smart battery connector SCSIchannel B connector SCSI channel A connector Front panel connector Power distribution board signal connect CPU 4 socket CPU 3 socket VRM 10 2LD connector VRM 9 1 connector processor cache Chassis intrusion connector 8510702 book Page 6 Thursday July 7 2005 11 21 AM ...

Page 12: ...r drivers and documentation for your server and its components For more information see Using Your System Companion CD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked...

Page 13: ...8 www gateway com Chapter 1 Checking Out Your Gateway Server 8510702 book Page 8 Thursday July 7 2005 11 21 AM ...

Page 14: ...ting up the hardware Protecting from power source problems Mounting your server into a cabinet Starting and turning off your server Setting up the operating system Configuring SCSI features 8510702 book Page 9 Thursday July 7 2005 11 21 AM ...

Page 15: ...ced too close to the server may cause interference Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with standard 4 post cabinets that have front and back vertical posts If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer Refer to the documentation that comes with the rackmount rail kit for installatio...

Page 16: ...red You need the following tools to convert to the pedestal configuration Phillips head screwdriver 2 Torx screwdriver To convert your server to the pedestal configuration 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Remove the server from the rack cabinet if necessary 3 Remove the slide rails and cable management arm if installed 4 Remove the optional control ...

Page 17: ...acing up then position the outer cover supplied with the conversion kit on the bottom of the chassis 6 Align the screw holes in the outer cover with the holes in the chassis and secure with the six screws provided with the kit Outer cover Screw 8510702 book Page 12 Thursday July 7 2005 11 21 AM ...

Page 18: ... securing the rack faceplate to the front of the chassis then remove the faceplate 9 Align the screw holes in the pedestal faceplate with the holes on the front of the chassis then secure with the Torx screws you previously removed Insert and partially tighten four screws before inserting the remaining screws then fully tighten the screws Caster Screw Faceplate Torx Screw 8510702 book Page 13 Thur...

Page 19: ... Reinstall the optional control panel by following the instructions in Removing and installing the control panel on page 84 11 Set the server upright on its casters and reconnect the data and power cables 8510702 book Page 14 Thursday July 7 2005 11 21 AM ...

Page 20: ...er from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protecto...

Page 21: ...erver Press the power button Important When you plug the AC power cords into the power supplies wait for 20 to 30 seconds The system will automatically power on for about 3 seconds then power down This allows the BMC to initialize the out of band management capabilities Caution When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cor...

Page 22: ...y after a pre set time period Boot Manager Lets you select from one of the available boot options The server will attempt boot from the first device on the list If the first device is not available it will continue down the list until it reaches an available device To modify these Boot Options select the Boot Maintenance Manager described below When the power sleep LED is It means Green The server...

Page 23: ...onnected to the server plugged into the power outlet or UPS and turned on You may also need to adjust the monitor s brightness and contrast controls Selecting the boot device To select which device your server boots from 1 During server startup press any key to access the System Options Menu 2 Press the up and down arrow keys to select Boot Manager from the System Options Menu then press ENTER The...

Page 24: ... IBA GE NIC Network boot Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 195 and Post error beep codes on page 199 for troubleshooting information 8510702 book Page 19 T...

Page 25: ... When redirecting through a modem instead of a null modem cable the modem needs to be configured as follows Auto answer for example ATS0 2 to answer after two rings Modem reaction to DTR set to return to command state for example AT D1 failure to provide this setting results in the modem either dropping the link when the server reboots as in AD D0 or becoming unresponsive to server baud rate chang...

Page 26: ...nal characters following an escape ESC followed by a two second pause is interpreted as a single escape ESC followed within two seconds by one or more characters that are not forming a sequence described in this document are interpreted as ESC the character or characters not an escape sequence All of the escape sequences in the following table are input sequences that is they are sent to the BIOS ...

Page 27: ...ws The console and server are directly connected through the serial ports of both systems using a serial null modem cable To redirect the server console 1 Turn on the server 2 Press the up and down arrow keys to select BIOS Setup from the System Options Menu then press ENTER The BIOS setup utility menu opens 3 Press the up and down arrow keys to select Server Management menu then press ENTER The S...

Page 28: ...ect To window opens click the COM port of the console to which the null modem cable is connected for example COM1 5 When the COM1 Properties window opens make the following settings Bits per second to 115200 Flow control to Hardware CTS RTS Leave the other settings at their default values 6 Click OK to accept the settings and enter the hyperterminal screen 7 Turn on the server The console starts d...

Page 29: ...he power button 2 If your server did not turn off automatically press and hold the power button until the server turns off Warning The power button on the server does not turn off server AC power To remove AC power from the server you must unplug both AC power cords from the wall outlet or power source The power cords are considered the disconnect device to the main AC power Caution If you routine...

Page 30: ...ows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for in...

Page 31: ... BIOS Setup utility and advanced RAID settings for the Intel ROMB RAID solution can be changed by using the RAID BIOS Console or Web Console or the specific RAID console which accompanied a customized add in RAID solution For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 153 For information on BIOS settings see BIOS Settings on page 235 For information on the RAID ...

Page 32: ...lity 1 Press CTRL C during POST right after the memory test but prior to entering the System Options menu The LSI Logic MPT SCSI Setup Utility main menu screen opens 2 Press F2 to access the menu bar at the top of the screen then press the HOME and END keys to select either the Boot Adapter List or Global Properties To access and change the Boot Adapter List 1 Follow the instructions in To access ...

Page 33: ...e Boot Adapter List screen opens This list lets you add or remove boot adapters by highlighting the boot adapter and pressing the or key to change the status 3 If you do not want to make any changes press ESC to exit the utility OR When you are finished adding or removing boot adapters press ENTER The Exit menu screen will open 8510702 book Page 28 Thursday July 7 2005 11 21 AM ...

Page 34: ...will reboot when you exit the utility To access and change the Global Properties List 1 Follow the instructions in To access the LSI Logic MPT SCSI Setup Utility on page 27 2 Press F2 to access the menu bar at the top of the screen then press the HOME and END keys to select the Global Properties List The Global Properties List screen opens 3 Use the up and down arrow keys to select options from th...

Page 35: ...R The Exit menu screen will open 5 Use the up and down arrow keys to select one of the following options Cancel Exit To cancel the exit and return to the adapter or device properties screen Save Changes then exit this menu To save your changes and exit the menu Discard changes then exit this menu To discard your changes and exit the menu Exit the Configuration Utility To exit the utility entirely ...

Page 36: ...up and down arrow keys to select options from the list and to change the settings Device Properties Takes you to the Device Properties screen Host SCSI ID 0 to 15 SCSI Bus Scan Order Low to High 0 Max or High to Low Max 0 Removable Media Support None Boot Drive Only or With Media Installed CHS Cylinder Head Sector Mapping SCSI Plug and Play Mapping or Alternate CHS Mapping Spinup Delay Secs 1 to 1...

Page 37: ...ed Device Properties press ENTER The Device Properties screen opens 5 Use the up and down arrow keys to select options from the list and to change the settings MB Sec 320 MT Sec 0 or 5 10 20 40 80 160 Data Width 16 or 8 Scan ID Yes or No Scan Luns 0 Yes or No Important The Device Properties screen is large and requires the use of the arrow keys or scroll bars to scroll left and to scroll down to s...

Page 38: ...n will open 7 Use the up and down arrow keys to select one of the following options Cancel Exit To cancel the exit and return to the adapter or device properties screen Save Changes then exit this menu To save your changes and exit the menu Discard changes then exit this menu To discard your changes and exit the menu Exit the Configuration Utility To exit the utility entirely If you made changes t...

Page 39: ...34 www gateway com Chapter 2 Setting Up Your Server 8510702 book Page 34 Thursday July 7 2005 11 21 AM ...

Page 40: ...Chapter 3 35 Managing and Maintaining Your Server Managing your server and network Preparing for system recovery Caring for your server 8510702 book Page 35 Thursday July 7 2005 11 21 AM ...

Page 41: ...onitor system status and control the server from the panel The LCD panel has its own microcontroller and is independent of the operating system Its 4 20 display provides information directly from the Baseboard Management Controller BMC using the IPMB bus Interactions The local control panel can Poll the BMC to determine alert conditions Query the BMC for system event log entries Display and contro...

Page 42: ...ns Menu Options Description Configure the server Network LAN channel 1 to 3 IP address BMC Netmask Gateway address Enable LAN channel Configure TCO NIC Inventory CPUs DIMMs Drives Power supplies System fans View system inventory Scroll up button one item up Scroll down button one item down Back button Select button 8510702 book Page 37 Thursday July 7 2005 11 21 AM ...

Page 43: ...evision Monitor the server POST progress codes View POST progress codes Server health drill down to subsystem s at fault View the health of the system System event log View the system event log CPU sensors CPU 1 to n Presence Over temperature On off line View CPU related status Chassis status Intrusion status Power supply 1 to n Presence Status Fan 1 to n Presence Status Speed HSC 1 to 2 Presence ...

Page 44: ... button pushes as if performed on the front panel by the user Reset Power control IPMI control Power on Power off graceful or hard IPMI control Send the chipset a power control command The same functionality as if done over LAN or by GSM IPMI command screen Issue an IPMI command text or hex Issue an IPMI command Set up the server Language selection display loaded language files Select the LCP disp...

Page 45: ... BIOS Setup utility Option Description Supervisor password To control access to system configuration set a supervisor password Using a supervisor password lets you make changes to any setting in the BIOS Passwords can be cleared To clear the passwords see Resetting BIOS passwords on page 161 User password The supervisor password must be set up before a user password can be set To control access to...

Page 46: ...cate the correct server For the System ID indicator to turn on the server does not need to be turned on but it does need to be plugged in To turn on the System ID indicator 1 Press the System ID button The two blue System ID indicators turn on 2 To turn off the indicator press the System ID button System ID indicator LED System ID button System ID indicator LED System ID button System ID indicator...

Page 47: ...rowse all downloads 5 Select Servers for Step 1 6 Select 9715 for Step 2 7 Select your operating system for Step 3 8 Select BIOS downloads for Step 4 9 Click Display results for Step 5 10 Select the System Update Package file from the list of available files 11 Click Download now then select a convenient and easily found location for the file 12 After the file downloads find the ISO file on your h...

Page 48: ... then press any key when the Gateway logo screen appears during startup The System Options menu opens 2 Select BIOS Setup utility then press ENTER The BIOS Setup utility opens 3 Use the down arrow key to select Boot Manager then press ENTER The Boot Option menu opens 8510702 book Page 43 Thursday July 7 2005 11 21 AM ...

Page 49: ...nu and let the server continue to boot 7 After the updates are completed restart your server then press any key when the Gateway logo screen appears during startup The System Options menu opens 8 Select BIOS Setup utility then press ENTER The BIOS Setup utility opens 9 Use the down arrow key to select Boot Manager then press ENTER The Boot Option menu opens 10 Select your normal boot drive from th...

Page 50: ...d type of IPMI sensors such as temperature and voltage sensors in the system The following is a list of the major functions of the BMC System power control including providing Sleep Wake push button interfaces for ACPI Platform Event Paging PEP Platform Event Filtering PEF Monitoring Power Distribution Board monitoring Temperature and voltage monitoring Fan failure monitoring Processor presence mo...

Page 51: ... Intel Management Module IMM features Professional Edition features The Professional Edition includes the following features All the features provided by the mBMC Support for IPMI v2 0 specification Additional sensors Temperature based fan speed control by the BMC Additional FRU records are visible to the management controller and management software applications for example Power Supply DIMM and ...

Page 52: ...IPMI commands For more information see Embedded Web Server on page 50 Embedded Command Line Interface using a Telnet server running on the BMC to allow direct terminal access to the BMC Alerting via Email Intel Advanced Remote Server Control adds remote KVM functionality High speed access to a dedicated NIC for the BMC on the Advanced Edition module The Intel Advanced Remote Server Control email a...

Page 53: ...dby power LED to turn off To update the BMC firmware with Boot Block updates 1 Follow the instructions in Preventing static electricity discharge on page 65 Make sure that you disconnect the power cord and wait until the Standby power LED turns off 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and install...

Page 54: ...the instructions in Booting from the SUP CD on page 43 8 Follow the instructions on the menu to update the firmware 9 Turn off the server then disconnect the power cord and wait for the Standby power LED to turn off 10 Follow the instructions in Opening the server case on page 66 11 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle o...

Page 55: ... Server has six firmware resident Web pages System Summary Page displays the overall system health and health indicators for individual sensors System Event Log displays selected number of records from the System Event Log Power provides power and reset controls IPMI Command accepts IPMI hex commands or Native CLI commands and returns a response Configuration provides configuration controls for th...

Page 56: ...ve configured the port number to be some number other than port 80 add the port number to the URL If you encounter problems connecting to the server try disabling automatic configuration of the browser LAN settings The embedded web server will prompt you for your user name and password the first time you connect to the server 2 To log in as the anonymous user with a Null password leave the user na...

Page 57: ...from a scripting language such as Perl or JavaScript The client script sends a GET or POST request to the server The server will return either an HTML web page or an XML response To return an HTML page use one of the following formats http hostname ipmiPage cmd xx xx xx xx xx onload functionName where xx xx xx xx xx is an IPMI 2 0 command in hexadecimal that is supported by the platform 8510702 bo...

Page 58: ...ly changes an internal web page variable 3 Domainname string this only changes an internal web page variable The following syntax returns an XML response http hostname ipmiHex cmd xx xx xx xx xx where xx represents one byte two hex digits of the IMPI 2 0 command separate each pair of hex digits with a period Web Server Responses Command Response ipmiPage Argument 1 completion code Argument 2 the c...

Page 59: ...ment subsystem s product level FRU Field Replaceable Unit and SDR Sensor Data Record records or displays the SMBIOS System Management BIOS non volatile storage components The FRU SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC Baseboard Management Controller This includes adding a redundant power supply module adding redundant hot swap fans...

Page 60: ...reboot from the CD 3 Open the FRU folder and click FRUSDR EXE 4 When you are asked if you have an optional cooling kit installed type Y if your system has redundant fans installed or N if your system has only the basic fans installed 5 Exit the utility remove the CD then reboot your server The SEL Viewer utility The SEL Viewer is a utility that lets you view the SEL System Event Log records save S...

Page 61: ...y SEL includes options for reloading SEL entries from the server including Reload lets you reload SEL entries from the server Properties lets you view the current condition of the SEL Clear lets you delete all SEL entries from the non volatile storage area of the server and remove all entries from the main window table Sort By lets you sort the SEL data by the selected field View lets you choose b...

Page 62: ...F5 or left F6 ARROW keys to select individual menu items from the menu bar or entries from the display panel PGDN and PGUP to page through entries HOME and END to go to the first or last entry respectively INSERT toggles insert and overwrite editing while in an edit box indicated by INS or OVR in the lower right corner of the box ESC to move to the previous screen 6 Exit the utility remove the CD ...

Page 63: ...ou can use your System Companion CD to Install hardware drivers Install programs Access various utilities View server documentation Instructions for using the CD are provided in Using Your System Companion CD a booklet which is provided with the CD 8510702 book Page 58 Thursday July 7 2005 11 21 AM ...

Page 64: ...operating system s documentation or online help for instructions on using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working To record your BIOS configuration 1 Print the appendix for BIOS Settings in this g...

Page 65: ... safest at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your server clean a...

Page 66: ...ce it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen ...

Page 67: ...62 www gateway com Chapter 3 Managing and Maintaining Your Server 8510702 book Page 62 Thursday July 7 2005 11 21 AM ...

Page 68: ...eplacing major components You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Customer Care 8510702 book Page 63 Thursday July 7 2005 11 21 AM ...

Page 69: ... directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Torque settings Screws securing sp...

Page 70: ... Avoid working on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components ...

Page 71: ...uirement for this server exceeds the 240 VA energy hazard limits that define an operator accessible area Therefore only qualified technical individuals should access the processor and non hot plug I O areas of the server while the system is energized Power cords should be removed from the system before accessing not hot plug areas Caution For correct cooling and air flow always reinstall the side ...

Page 72: ...d the back of the case about inch 5 Lift the top cover away from the server and place it out of the way Removing and installing the processor air baffle The processor air baffle must be removed to Remove or install a processor thermal blank Remove or install a processor Remove or install a processor cache VRM converter Remove or install a CD or DVD drive Remove or install the system board 8510702 ...

Page 73: ...I O board To remove the processor air baffle 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Lift the processor air baffle from the chassis Processor air baffle 8510702 book Page 68 Thursday July 7 2005 11 21 AM ...

Page 74: ... Place the processor air baffle in the chassis 3 Follow the instructions in Closing the server case on page 72 Removing and installing the center brace The center brace must be removed to Remove or install a processor core VRM Remove or install the system board Remove or install the SCSI hot swap backplane Processor air baffle 8510702 book Page 69 Thursday July 7 2005 11 21 AM ...

Page 75: ...on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Move the two center brace locks located on both sides of and behind the center brace toward the back of the case to unlock the center brace 5 Lift the center brace straight up out of the case Center brace Center brace lock 8510702 book Page 70 Thursday July 7 ...

Page 76: ...the center brace into the case until it is fully seated 2 Move the two center brace locks located on both sides of and behind the center brace toward the front of the case to lock the center brace into place 3 Follow the instructions in Removing and installing the processor air baffle on page 67 4 Follow the instructions in Closing the server case on page 72 Center brace 8510702 book Page 71 Thurs...

Page 77: ...e pinched when you close the case 2 Align the tabs on the top cover with the slots in the chassis then slide the top cover toward the front of the chassis until it meets the face plate 3 Secure the top cover by tightening the two captive screws in the face plate see Torque settings on page 64 4 Reconnect the power cords and all other cables 8510702 book Page 72 Thursday July 7 2005 11 21 AM ...

Page 78: ...nd attaching cables You may need to configure the drives you install using the BIOS Setup utility To open the BIOS Setup utility press any key at startup to open the System Options menu then select the BIOS Setup utility and press ENTER The BIOS Setup utility opens Installing and removing the CD or DVD drive To remove the CD or DVD drive 1 Follow the instructions in Preventing static electricity d...

Page 79: ...ATA and power cables from the SATA to IDE converter board on the back of the CD or DVD drive 5 Remove the front panel cable from the SCSI hot swap backplane by following the instructions in Replacing the SCSI hot swap backplane on page 139 6 Press the blue release latch on the back of the CD DVD drive carrier then slide the drive carrier assembly out the opening in the front panel SATA to IDE conv...

Page 80: ...n Replacing the SCSI hot swap backplane on page 139 11 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 12 Follow the instructions in Closing the server case on page 72 To install a CD or DVD drive 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the serv...

Page 81: ...rd the model and serial numbers as necessary 8 Attach the SATA to IDE converter board to the connector on the back of the drive 9 Place the left side of the drive into the drive carrier then press down on the right side until it is firmly seated 10 Insert the drive carrier assembly into the front panel of the server until it clicks into place 11 Plug the SATA and power cables into the SATA to IDE ...

Page 82: ... or tape drive To install a 5 25 inch drive 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 If you are replacing a drive go to Step 5 OR Caution Cooling and EMI constraints do not permit the installation of an IDE hard drive in either of the 5 25 inch drive bays Caution CD DVD and tape drives are not ...

Page 83: ... the old drive s cables from the back of the drive 6 Press the rail tabs against the drive then pull the drive out of the bay 7 Remove the screws that hold the drive rails to the old drive then remove the rails 8 Attach the rails to the new drive with the screws you just removed 9 Set any jumpers on the new drive See the drive s documentation for further instructions 10 Connect the power and data ...

Page 84: ...com Installing drives 11 Slide the new drive into the drive bay until the drive rails snap into place 12 Follow the instructions in Closing the server case on page 72 8510702 book Page 79 Thursday July 7 2005 11 21 AM ...

Page 85: ...t swap hard drive 1 If you are installing a new drive select an empty drive carrier from the hot swap drive bays Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical environment additional or replacement drives must conform to Gateway standards LED condition Drive status Green flashing Hard drive is active Orange a...

Page 86: ...ght out of the server 4 If you are replacing a hard drive remove the four screws that secure the hard drive to the drive carrier then remove the drive from the carrier Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failu...

Page 87: ...stic retention device into the drive carrier then remove the plastic retention device from the drive carrier 5 Line up the screw holes in the new drive with the holes in the side of the drive carrier then secure the drive to the carrier with the four screws you removed in Step 4 8510702 book Page 82 Thursday July 7 2005 11 21 AM ...

Page 88: ...ease lever is open then use the lever to slide the new drive into the empty hot swap bay until it docks in the chassis 7 Close the drive s release lever by rotating the lever to the left to latch the drive carrier into position 8510702 book Page 83 Thursday July 7 2005 11 21 AM ...

Page 89: ...5 2 Follow the instructions in Opening the server case on page 66 3 Disconnect the front panel cable from the front panel board attached to the back of the control panel 4 Push the control panel out through the face plate of the server and store it in an anti static bag 5 Push the new control panel into the control panel opening in face plate of the server until it is securely seated 6 Connect the...

Page 90: ...ement is transparent to the operating system For additional information see Hot removal and insertion of memory boards on page 87 Memory hot add You can increase the memory capacity of the system while the operating system is active only if its in a RAID or Mirrored configuration Memory can be removed and replaced on only one memory board at a time and the memory board must be replaced before atte...

Page 91: ...on LED off Power is not detected and the board is off DIMM 1B Status LED Orange LED on Error for DIMM slot 1B J3A1 The indicated DIMM is in a fault condition and needs to be replaced LED off The indicated DIMM is functioning correctly DIMM 1A Status LED Orange LED on Error for DIMM slot 1A J3A2 The indicated DIMM is in a fault condition and needs to be replaced LED off The indicated DIMM is functi...

Page 92: ... LED begins to flash 4 When the orange Hot Plug Attention LED turns off make sure the Power LED for the memory board is also off 5 Press the latch on the memory board handle and lift the handle to unlock the memory board Caution Do not attempt to remove the memory board while the Hot Plug Attention LED is on or flashing If the Hot Plug Attention LED does not turn off your configuration may not sup...

Page 93: ...d guides at each end and insert the memory board into the memory board slot 9 Push the memory board handle down into the locked position 10 Follow the instructions in Closing the server case on page 72 Important Unlocking and lifting the memory board handle then pulling the handle to remove the memory board immediately disables power to the memory slot If the server is not correctly configured for...

Page 94: ...ry board 4 Pull up on the memory board handle and lift the memory board from the server 5 Install or replace DIMMs on the memory board by following the instructions in Installing and removing DIMMs on page 91 OR Install a memory board air baffle into the open memory slot on the system board the proceed to Step 8 6 Make sure the handle on the memory board is in the open up position then align the e...

Page 95: ... 66 3 Remove the memory board air baffle from the memory slot you intend to use 4 Install DIMMs on the new memory board by following the instructions in Installing and removing DIMMs on page 91 5 Make sure the handle on the memory board is in the open up position then align the ends of memory board with the card guides at each end and insert the memory board into the memory board slot 6 Push the m...

Page 96: ...talled in identical pairs Same size Same manufacturer Same number of devices on the DIMMs DIMM banks must be populated in order on each memory board starting with Bank 1 sockets 1A and 1B Dual rank DIMMs must be populated before single rank DIMMs For best memory performance use identical DIMMs on each memory board Use only DDR2 DIMMs No other DIMMs will fit into the DIMM sockets Use only DIMMs wit...

Page 97: ...llowing the instructions in Installing and removing memory boards on page 85 Caution Attempts to force non DDR2 DIMMs into a socket on the memory board will result in damage to the DIMM damage to the socket or damage to both Use extreme care when installing DIMMs Applying too much pressure can damage the DIMM socket or the DIMM DIMMs are keyed and can only be installed one way Hold DIMMs by the ed...

Page 98: ...removing or replacing a DIMM remove the DIMM and place it in an anti static bag Caution Attempts to force non DDR2 DIMMs into a socket on the memory board will result in damage to the DIMM damage to the socket or damage to both Use extreme care when installing DIMMs Applying too much pressure can damage the DIMM socket or the DIMM DIMMs are keyed and can only be installed one way Hold DIMMs by the...

Page 99: ...emory module automatically 7 Reinstall the DIMM cover a Align the DIMM cover tabs with the top of the memory board b Press in the DIMM cover retainer tab c Press down on the DIMM cover until it clicks into place 8 Install the memory board by following the instructions in Installing and removing memory boards on page 85 9 Follow the instructions in Closing the server case on page 72 8510702 book Pa...

Page 100: ...When all of the data is copied the primary rank is automatically removed from service One DIMM rank is always maintained in reserve and cannot be used by the operating system To configure memory sparing 1 During server startup access the System Options Menu See Starting your server on page 16 2 Press the up and down arrow keys to select BIOS Setup Utility from the System Options Menu then press EN...

Page 101: ...ory boards is supported when the server is configured for memory RAID The RAID LED on the memory board indicates that the board is in a RAID configuration To configure memory RAID 1 During server startup access the System Options Menu See Starting your server on page 16 2 Press the up and down arrow keys to select BIOS Setup Utility from the System Options Menu then press ENTER The BIOS Setup util...

Page 102: ... indicates that the board is in a memory mirrored configuration To configure memory mirroring 1 During server startup access the System Options Menu See Starting your server on page 16 2 Press the up and down arrow keys to select BIOS Setup Utility from the System Options Menu then press ENTER The BIOS Setup utility opens 3 Press the up and down arrow keys to select Memory then press ENTER The Mem...

Page 103: ...PCI cards in slots 6 or 7 without turning off your server and disconnecting it from the AC power source PCI slot Description 1 PCI Express x8 Hot swap 2 PCI X Runs at 64 bit 133MHz Hot swap 3 PCI Express x4 Hot swap 4 PCI Express x4 Hot swap 5 PCI Express x4 Hot swap 6 PCI X Runs at 64 bit 100 MHz Not hot swappable 7 PCI X Runs at 64 bit 100 MHz Not hot swappable PCI slot 3 PCI slot 4 PCI slot 5 P...

Page 104: ...the taskbar to open the Unplug or Eject Hardware menu The Unplug or Eject Hardware menu opens Power LED Green Indicates Off Power is off All main rails have been removed from the slot and the card can be inserted or removed On Power is on The slot is powered on and the card should not be inserted or removed Blinking Power is in transition The slot is in the process of powering up or down The card ...

Page 105: ...e it out the back of the case to open it 7 For full length cards press the front PCI card retainer to release the card 8 Pull up on the card to remove it To loosen the card you can slightly rock the card end to end but do not bend the card sideways 9 Put the card in an anti static bag for storage Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can c...

Page 106: ...for that slot to turn off 4 Disconnect any cables attached to the card 5 Push the top of the card retention clip for the slot you are using down slightly then rotate it out the back of the case to open it see illustration in To remove a hot swap PCI expansion card with operating system hot plug interface on page 99 6 For full length cards press the front PCI card retainer to release the card 7 Pul...

Page 107: ...nstructions in Opening the server case on page 66 but do not turn off or unplug the server 3 Turn off the PCI slot where you intend to install the new card by pressing the attention button adjacent to the PCI slot 4 Remove the new PCI card from the anti static bag and place it on an ESD protected work surface 5 Change the card jumpers as required refer to the documentation that accompanied the car...

Page 108: ...CI card guide You can slightly rock the card end to end to seat it but do not bend the card sideways 9 Rotate the card retention clip into the chassis to the closed position 10 Connect any required cabling to the card 11 Enable the new PCI card If you are using the operating system hot plug interface wait for the interface to appear on your monitor then confirm the device to be enabled OR Caution ...

Page 109: ...ettings 5 Push the top of the card retention clip for the slot you are using down slightly then rotate it out the back of the case to open it see illustration in To install a hot swap PCI expansion card on page 102 6 If necessary remove the expansion slot cover for the slot you are using by sliding it up from inside the chassis Important To abort the hot plug operation press the attention button a...

Page 110: ...face on page 99 5 For full length cards press the front PCI card retainer to release the card 6 Pull up on the card to remove it To loosen the card you can slightly rock the card end to end but do not bend the card sideways 7 Put the card in an anti static bag for storage 8 Install an expansion slot cover over the empty slot by aligning the cover with the slot from the back of the chassis then pre...

Page 111: ...orted by the module which operates at either 1 Gbps 500 meter cables or less or 2 Gbps 300 meter cables or less For specifications on this card see Fibre channel card specifications on page 229 Activity Green LED Orange LED Red LED System powered off Off Off Off Prior to firmware initialization On Off Off Post firmware initialization OR Loss of synchronization On Off On 1Gbps link established One ...

Page 112: ...vices found ROM BIOS NOT INSTALLED Only enable the Option ROM if your primary boot device is attached to the fibre channel module in your server Operating system driver installation and configuration Refer to the readme txt file included with the drive for specific information on installation For information on driver parameters refer to Section 2 Driver Parameters in the QLogic document Troublesh...

Page 113: ...s a compilation of other QLogic applications drivers and interoperability resources The QLogic SANsurfer CD is available at www qlogic com products sanmgmnt sansurfer_tool asp Installing or removing the fibre channel module To install or remove the fibre channel module 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server ca...

Page 114: ...the fibre channel module a Pull up on the module to remove it from the slot on the system board b Place it in a static free bag for storage c Install an expansion slot cover by aligning it with the back of the chassis pressing it into the slot then rotating the fibre channel retention clip into the closed position on the slot cover Go to Step 8 8510702 book Page 109 Thursday July 7 2005 11 21 AM ...

Page 115: ...mber from the module e Align the fibre channel module with the expansion slot at the back of the chassis and with the fibre channel module slot on the system board then press down on the module to seat it in the slot f Rotate the fibre channel retention clip into the closed position on the module g Attach any required cables to the fibre channel module 8 Reinstall the memory board of memory board ...

Page 116: ...ding heel or wrist strap and if possible an anti static smock When a processor is removed from the packaging it should only be placed on a clean ESD protected work surface with its pins facing down or installed in the server When removing a processor from its packaging keep the package flat on the surface so that the processor does not fall out Hold the processor by the sides with the pins facing ...

Page 117: ...ver case on page 66 5 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 6 Loosen the four captive screws one on each corner of the heatsink Important You must have a processor in the CPU_1 socket or your server will not start If you are upgrading your server from one processor to two or more you may need to reconfigure your...

Page 118: ...he server case on page 72 Caution The heat sink has Thermal Interface Material TIM on the bottom Be careful not to damage this material when you remove the heat sink from the processor If removing the heat sink also pulls the processor out of the processor socket the processor could be damaged Check the pins on the processor to make sure they are not bent or damaged Tips Tricks To aid in separatin...

Page 119: ...t a heat sink could damage the processor Thermal blanks must be present in all processor sockets where no processor is installed If a processor is removed a thermal blank must be installed in the empty socket Caution When processors are installed in CPU sockets 3 and 4 that is more than two processors are installed in this server you must install VRMs for the additional processors For more informa...

Page 120: ...l blank is installed remove it by loosening the four screws one at each corner and lifting the thermal blank from the processor socket 7 Make sure that the processor release lever is in the open position 8510702 book Page 115 Thursday July 7 2005 11 21 AM ...

Page 121: ...ssor aligns with the triangular hole on the corner of the processor socket The processor is flush with the socket 9 Press the processor locking lever down until it clicks into place Important If you install two or more processors onto the system board for best performance the processors should be the same speed Otherwise applications that detect processor speed could cause problems If only one pro...

Page 122: ...the system board see Torque settings on page 64 12 Install VRMs as necessary see Processor VRM requirements on page 118 and Installing and removing VRMs on page 118 13 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 14 Follow the instructions in Closing the server case on page 72 Caution Failure to apply the Thermal Inte...

Page 123: ...when a fourth processor is installed an additional VRM 10 2LD must be installed To install a processor cache VRM 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Pull the plast...

Page 124: ...ssor air baffle on page 67 8 Follow the instructions in Closing the server case on page 72 To remove a processor cache VRM 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Gent...

Page 125: ...on page 72 To install a processor core VRM 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Important The processor core VRM sockets are located on the system board under the cen...

Page 126: ... angle from the center brace 7 Pull the plastic tabs away from the sides of the VRM socket 8 Holding the VRM by the edges align the notch on the bottom edge of the VRM with the notch in the VRM socket and press the VRM firmly into the socket 9 Make sure the tabs on the sides of the VRM socket close securely Caution Do not use excessive force if the VRM converter does not install easily The notch i...

Page 127: ... 72 To remove a processor core VRM 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Remove the memory boards or memory board air baffles from memory slots C and D by following ...

Page 128: ...static bag for storage 10 Reinstall the VRM air baffle if you removed it 11 Replace the fibre channel module by following the instructions in Installing or removing the fibre channel module on page 108 12 Replace the memory boards or memory board air baffles into memory slots C and D by following the instructions in Installing and removing memory boards on page 85 13 Replace the processor air baff...

Page 129: ...nd installing the processor air baffle on page 67 5 Remove the memory boards or memory board air baffles from slots A and B by following the instructions in Installing and removing memory boards on page 85 6 Install the nylon standoff into the hole in the IMM module board which corresponds to the hole in the system board see the illustration on page 125 Important The snap fit end of the standoff g...

Page 130: ...he instructions in Installing and removing memory boards on page 85 10 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 11 Follow the instructions in Closing the server case on page 72 12 Follow the instructions in Updating the BMC firmware on page 47 Following the installation of a new Intel Management Module you must re...

Page 131: ...or 512 MB DDR400 un buffered ECC DIMM enabling higher performance operation write back cache For enhanced data protection and maximum performance the system board also supports the RAID Smart Battery accessory which provides up to 72 hours of battery back up For more information on the RAID Smart Battery option see Installing and removing the Smart Battery on page 129 To install the RAID activatio...

Page 132: ...s on page 104 6 Remove the RAID activation key and RAID DIMM from their anti static packages 7 Insert the activation key into its socket on the system board see System board on page 5 for the location of the socket Push the key into the socket until it is below the two retaining clips 8 Pull the plastic tabs away from the sides of the DIMM socket If you are replacing a DIMM remove the old one 8510...

Page 133: ...processor air baffle on page 67 13 Follow the instructions in Closing the server case on page 72 14 Configure the BIOS settings to enable the ROMB option To remove the RAID activation key and RAID DIMM 1 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 2 Remove the memory board or memory board air baffle from slot C by fol...

Page 134: ...d removing memory boards on page 85 10 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 11 Follow the instructions in Closing the server case on page 72 12 Configure the BIOS settings to disable the ROMB option Installing and removing the Smart Battery To install the smart battery 1 Follow the instructions in Preventing s...

Page 135: ...de the battery case 6 After closing the battery case route the battery cable through the holder on the side of the chassis 7 Attach the cable to the BBU connector J1H1 2 10 on the system board See System board on page 5 for the location of the connector 8510702 book Page 130 Thursday July 7 2005 11 21 AM ...

Page 136: ...s in Removing and installing the processor air baffle on page 67 11 Follow the instructions in Closing the server case on page 72 To remove the smart battery 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the pro...

Page 137: ... memory board or memory board air baffle into slot D by following the instructions in Installing and removing memory boards on page 85 8 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 9 Follow the instructions in Closing the server case on page 72 8510702 book Page 132 Thursday July 7 2005 11 21 AM ...

Page 138: ...dule has auto ranging input and provides 1570W of power when operated between 170 VAC and 264 VAC Each module requires a power cord to supply AC power to the server When two power supply modules are installed the system supports 1 1 power cord redundancy which lets the server be powered from two separate AC sources In this configuration the server will continue to operate without interruption when...

Page 139: ...ly time this LED is not lit during a fault condition is if the 3 3VSB is lost This LED is not lit when the server is turned off AC OK LED green Bottom This LED is lit when the power supply module is plugged into an active AC power source Warning The power supply modules in this server contain no user serviceable parts Only a qualified computer technician should service the power supply modules You...

Page 140: ...n the thumb tab to unlock the power supply module or active fan blank handle then pull down the handle to disengage the module or active fan blank from the chassis and pull the module or active fan blank straight out from the server 5 Place the power supply module or active fan blank on a clean ESD protected surface 6 With the handle in the open position slide the new power supply module or active...

Page 141: ...low the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the power supply module remove both if two are installed by following the instructions in Replacing a power supply module on page 134 4 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on...

Page 142: ... distribution board to the chassis then lift the board from the chassis and place it in an anti static bag for storage 9 Remove the new power distribution board from its package and align it with the seven screw holes on the chassis 8510702 book Page 137 Thursday July 7 2005 11 21 AM ...

Page 143: ...on page 139 13 Reinstall the power supply module remove both if two were removed by following the instructions in Replacing a power supply module on page 134 14 Reinstall the system board by following the instructions in Replacing the system board on page 149 15 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 16 Follow...

Page 144: ... note the location of each drive For instructions see Installing a hot swap hard drive on page 80 5 Remove all memory boards and memory board air baffles by following the instructions in Installing and removing memory boards on page 85 6 Remove all PCI expansion cards by following the instructions in Cold installation or removal of PCI expansion cards on page 104 7 Remove the center brace by follo...

Page 145: ...ap backplane that secures the backplane to the chassis then pull the board up slightly to disengage the ten retention tabs holding the board to the chassis 11 Tilt the SCSI hot swap backplane back slightly then lift it from the server and place it in an anti static bag for storage 8510702 book Page 140 Thursday July 7 2005 11 21 AM ...

Page 146: ...s firmly in place on the chassis and the blue spring loaded plunger is fully seated 15 Reconnect all cables to the SCSI hot swap backplane 16 Reinstall the system board by following the instructions in Replacing the system board on page 149 17 Reinstall the center brace by following the instructions in Removing and installing the center brace on page 69 18 Reinstall all PCI expansion cards by foll...

Page 147: ...ing and installing the processor air baffle on page 67 21 Follow the instructions in Closing the server case on page 72 22 Reinstall all of the drives into the hot swap drive bays Make sure that you replace the drives in the correct order by referring to your notes from Step 4 8510702 book Page 142 Thursday July 7 2005 11 21 AM ...

Page 148: ...affle by following the instructions in Removing and installing the processor air baffle on page 67 4 Disconnect the front panel I O board and control panel cables from the front panel board 5 Loosen the blue captive thumbscrew in the center of the front panel I O board then slide the board back until the mounting tabs disengage from the board 6 Remove the board from the server and store it in an a...

Page 149: ...orque settings on page 64 for correct tightening specifications 9 Connect the front panel I O board and control panel cables to the new front panel I O board 10 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 11 Follow the instructions in Closing the server case on page 72 Important Make sure that the pins on the front...

Page 150: ...o replace a hot swap fan 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 but do not unplug or turn off the server 3 Locate the fan to be replaced An orange LED indicates a failed fan Important Make sure that you replace a fan with an identical replacement fan Fan LED 8510702 book Page 145 Thursday July ...

Page 151: ...e fan from the chassis 5 Orient the new fan in the same direction as the old fan and existing fans then insert the new fan into the fan slot until it snaps into place 6 Wait for the new fan to spin up then follow the instructions in Closing the server case on page 72 8510702 book Page 146 Thursday July 7 2005 11 21 AM ...

Page 152: ...y discharge on page 65 5 Follow the instructions in Opening the server case on page 66 6 Remove the memory board or memory board air baffle from slot A by following the instructions in Installing and removing memory boards on page 85 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 8 Place your finger on the edge of the bat...

Page 153: ... the memory board or memory board air baffle by following the instructions in Installing and removing memory boards on page 85 12 Follow the instructions in Closing the server case on page 72 13 Turn on the server 14 Press any key when the Gateway logo screen appears during startup The System Options menu opens 15 Select the BIOS Setup utility then press ENTER The BIOS Setup utility opens 16 Resto...

Page 154: ...ng the instructions in Cold installation or removal of PCI expansion cards on page 104 7 Remove the VRM air baffles by following the instructions in Installing and removing VRMs on page 118 8 Remove the Intel smart battery by following the instructions in Installing and removing the Smart Battery on page 129 9 Remove the Intel RAID activation key by following the instructions in Installing and rem...

Page 155: ...e the board toward the front of the chassis until it is disengaged 14 Lift the system board from the chassis and place it in an anti static bag for storage 15 Set the new system board into the chassis with the processor sockets toward the front and the I O connectors toward the back 8510702 book Page 150 Thursday July 7 2005 11 21 AM ...

Page 156: ...ble bundle from the power distribution board to the power connectors on the system board see System board on page 5 18 Connect the chassis intrusion switch cable to the system board 19 Connect the internal SCSI connector to the system board 20 Install the plastic PCI dividers onto the system board 21 Install the center brace by following the instructions in Removing and installing the center brace...

Page 157: ...cessors on page 111 25 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 26 Connect any remaining cables to the system board 27 Follow the instructions in Closing the server case on page 72 28 Turn on your server 29 Press any key when the Gateway logo screen appears during startup The System Options menu opens 30 Select ...

Page 158: ...3 Using the BIOS Setup Utility Opening the BIOS Setup utility Updating the BIOS Resetting the BIOS settings to their factory defaults Resetting the BIOS passwords 8510702 book Page 153 Thursday July 7 2005 11 21 AM ...

Page 159: ...s you access to basic information and settings related to your server s hardware and configuration Processor gives you access to information and settings related to your server s processors Memory gives you access to information and settings related to your server s memory configurations Devices gives you access to information and settings related to your server s built in devices Server Managemen...

Page 160: ... Step 6 then save your changes and close the BIOS Setup utility 9 Follow the instructions in FRU SDR Load utility on page 54 Rolling BIOS The BIOS flash memory of this server is divided into two partitions a primary active partition from which the server boots and a secondary partition to which BIOS updates are diverted When a BIOS update occurs the existing BIOS image is preserved on the primary ...

Page 161: ...y not be successful If the system continues to try to boot from the new corrupted BIOS you can boot the system in recovery mode This should only be done if other BIOS recovery methods have failed In recovery mode the recovery code will load working BIOS code from the recovery media and use it to boot to the EFI shell The minimum number of peripherals will be enabled To recover the BIOS 1 Create th...

Page 162: ...nitiated One beep indicates that the recovery media is valid and that the flash update has started The system BIOS initializes the text console and display the progress of the recovery The update will take approximately two minutes and completion will be indicated by two beeps and a completion message on the screen Caution Moving the jumper while the power is on can damage your server Always turn ...

Page 163: ...n To recover the default BIOS settings using the BIOS Setup utility 1 Restart your server 2 Access the System Options menu by pressing any key when the Gateway logo screen appears during startup The System Options menu opens 3 Select BIOS Setup Utility then press ENTER The BIOS Setup utility opens 4 From the menu bar select Save Restore Exit then click Restore Defaults 5 Press F10 to save the chan...

Page 164: ...age 42 6 Reconnect the power cords and turn on the server The BIOS recovery is initiated While the BIOS is being recovered the monitor displays a blue screen and the server will beep continually The process is complete when the server stops beeping 7 Remove the bootable USB disk on key or CD 8 Turn off the server then disconnect the power cords and all other cables connected to the server 9 Follow...

Page 165: ...o the AC power source 2 Make sure that the NVRAM Clear jumper J4A4 is in the default position Not Clear 3 Hold down the Reset button on the front control panel for at lease 4 seconds 4 While continuing to hold down the Reset button press the Power button 5 Release both buttons at the same time The BIOS reverts to the default settings Important Check to make sure that the custom settings previously...

Page 166: ...s in Opening the server case on page 66 3 Remove the jumper across pins 1 2 of header J4A1 then place the jumper across pins 2 3 4 Follow the instructions in Closing the server case on page 72 5 Reconnect the power cords and turn on the server The BIOS password s is cleared 6 Turn off the server then disconnect the power cords and all other cables connected to the server Caution Moving the jumper ...

Page 167: ...he BIOS Setup Utility 7 Follow the instructions in Opening the server case on page 66 8 Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 72 8510702 book Page 162 Thursday July 7 2005 11 21 AM ...

Page 168: ...Chapter 6 163 Configuring your RAID solutions Configuring the ROMB RAID solution 8510702 book Page 163 Thursday July 7 2005 11 21 AM ...

Page 169: ...ng either the RAID BIOS Console text based configuration utility or by using the RAID Web Console a GUI based console available with your browser See the section on Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility on page 165 or Configuring your ROMB RAID solution with the RAID Web Console on page 174 depending on how your server is equipped and the configuratio...

Page 170: ...tion method for physical arrays and logical disks Create drive arrays Define and initialize logical drives Access controller logical drives and physical arrays to display their properties Create hot spare drives Rebuild failed drives Verify data redundancy in RAID 1 5 10 or 50 logical drives The following table shows the icons found on the top toolbar of the main BIOS Console configuration screen ...

Page 171: ...the list then click Start to begin the configuration process The Configuration Wizard screen opens Click on this icon to scan for adapters connected to your system Click on this icon to display the properties of the adapter such as the firmware version BIOS version RAM size and initiator ID Click on the icon to access the Configuration Wizard so that you can configure the arrays and logical drives...

Page 172: ...ing all available capacity on the disks Note Hot spare drives must be designated before starting auto configuration using all available capacity on the disks Auto Configuration without Redundancy Configures all available drives as a RAID 0 logical drive Custom Configuration Lets you specify configuration options Important If there is a configuration mismatch between the disks and the NVRAM the uti...

Page 173: ... solutions 6 Select Custom Configuration then click Next The Array Definition screen opens 7 Hold down the CTRL key and click each drive you want included in the array To undo the changes click Reclaim 8510702 book Page 168 Thursday July 7 2005 11 21 AM ...

Page 174: ... 4 8 16 32 64 or 128 Kbytes The default is 64 Kbytes 11 Select the Read Policy from the list to enable the read ahead feature for the logical drive You can set this parameter to Normal specifies that the controller does not use read ahead for the current logical drive Read ahead specifies that additional consecutive stripes are read and buffered into cache This option will improve performance for ...

Page 175: ...ies to I O on a specific logical drive It does not affect the read ahead cache The options are Cached I O buffers all reads in cache memory Direct I O does not buffer reads in cache memory When possible Direct I O does not override the cache policy settings Direct I O transfers data to cache and the host concurrently If the same data block is read again the host reads it from cache memory 14 Selec...

Page 176: ...ate multiple RAID 5 drive arrays minimum of two and enable the span option then select the size of the logical drive It is possible to span as many as 8 arrays in a logical drive When looking at the logical drive you will not see a RAID 50 label but you will see multiple arrays in the logical drive representing a RAID 50 configuration 15 Type the size of the logical drive in the Select Size box Se...

Page 177: ...zation process If fast initialization is selected as the default for the adapter properties a preliminary initialization will complete within seconds and full initialization will run in the background after the operating system is booted If fast initialization is not selected as the default for the adapter properties the initialization may take up to two hours to complete 8510702 book Page 172 Thu...

Page 178: ...le configuration utility 19 Click the Home icon on the top menu bar to return to the main configuration screen 20 Select an additional logical drive to configure or exit the BIOS Console Configuration Utility and reboot the server 8510702 book Page 173 Thursday July 7 2005 11 21 AM ...

Page 179: ...before their removal The ability to view the current data transfer rate Complete system monitoring capabilities A RAID event tag Web Console components Web Console includes the following software components RAID Web Server the client support module running on a RAID server that lets you manage a RAID server remotely from a browser on a client system It does not require a locally installed RAID ada...

Page 180: ...rt gateway com Utilize a browser that supports Java scripting Use a Pentium grade processor or higher CPU Have at least 8 Mbytes of system memory Have a network interface Have at least 5 Mbytes of free hard disk drive space Use the TCP IP protocol Quick configuration steps This section provides quick installation steps for users that are familiar with RAID utilities and tools See Configuring array...

Page 181: ... single point of access Only RAID servers can be designated as a registration server Each RAID server should be registered with only one registration server Important To enable the registration server feature ensure that the networking option is selected during RAID Web Console installation on each RAID Server Registration servers must have a static IP address RAID servers that are not registratio...

Page 182: ...P address for the registration server 2 On each RAID server to be managed edit the regserv dat file located in the etc directory Change the localhost entry to the host name of the registration server The following edited file shows the localhost entry changed to intel as an example 8510702 book Page 177 Thursday July 7 2005 11 21 AM ...

Page 183: ...each RAID server to resolve the registration server IP address Add the IP address and the host name of the registration server as shown in the following example 4 Save the file It will take about two minutes for the change to take effect 8510702 book Page 178 Thursday July 7 2005 11 21 AM ...

Page 184: ...D server that is registered with the registration server will display on the Web Console screen A RAID server or a client system that does not have a RAID controller installed can be used to remotely manage a RAID server through a standard Web browser interface To do this point the browser at the registration server using either the host name or the IP address of the registration server such as ht...

Page 185: ...creens appear 3 Click Next to accept the license agreement and proceed 4 The installation program will first check to verify that the JRE is installed and which version is installed If it is not installed or not of the correct version the installation program will install the required version of the JRE and then reboot the system After reboot the installation process will continue automatically Th...

Page 186: ...he current system as a RAID Server which lets it register with the Registration Server for monitoring by the RAID Client It also includes the management tools to configure and manage RAID drivers RAID Registration Server This option configures the current system as the RAID Registration Server This option lets other RAID Servers register in the registration database 7 Select the destination direct...

Page 187: ...onsole for operation Securing the Web Console lets only users who are part of the selected groups delete copy move or execute Web Console files To secure the Web Console 1 Log in as the Administrator 2 Run File Manager 3 Select the Web Console path 4 Open the Security menu list in File Manager then select PERMISSIONS 5 When the Permission dialog box appears assign the LIST permission to all groups...

Page 188: ...o the registration server after the registration server is online RAID servers can register into the registration servers without resetting To de register or re register in Windows 1 In Windows XP Windows 2000 and Windows Server 2003 open the control panel 2 Click Administrative Tools then click Services 3 Click Stop RAID_Server to de register OR Click Start RAID_Server to re register 8510702 book...

Page 189: ...rted To launch the Web Console 1 Launch your Web browser and access the RAID controller through port address 3570 The RAID Web Console initial screen opens For Example for a remote system http 192 168 0 1 3570 For local RAID management http localhost 3570 For access to RAID servers listed in the Registration Server Database use the registration server s host name or IP address 8510702 book Page 18...

Page 190: ...w MCC IN in this example The Login screen opens You will be presented with an option to control read only functions of the RAID controller or full access to the RAID controllers configuration options You must have the correct rights to manage the RAID controller s configuration options 8510702 book Page 185 Thursday July 7 2005 11 21 AM ...

Page 191: ... www gateway com Chapter 6 Configuring your RAID solutions 3 Select Full Access enter you password then click Submit The Management Options screen opens 8510702 book Page 186 Thursday July 7 2005 11 21 AM ...

Page 192: ...onfig Wizard This option provides a series of options to let you create new drive arrays add capacity to existing arrays or modify existing arrays Channel Properties This option lets you configure the properties of the available SCSI channels on the RAID controller Config View This options lets you switch between the Logical and Physical drive views Device Progress Shows progress of an operation b...

Page 193: ...plays all the arrays on the current adapter and the global hot spare drive pool Web Console labels logical drives as New or LD0 LD1 LD2 and so forth You must define all the logical drives to be configured in the new array Do not create drives that span the current array and another array Uncheck the Span Array box To define logical drives 1 Click the RAID Level from the list The Wizard does not pe...

Page 194: ...e logical devices screen The Physical Devices window displays the status of the physical drives 7 Click Finish to accept the displayed configuration A dialog box prompts you to initialize We recommend initializing all newly created logical drives To initialize logical drives 1 Select the adapter from the Adapter box 2 Select the logical drives you plan to initialize then select Initialize from the...

Page 195: ...b Console Reclaiming hot spare disks To reclaim hot spare disks Select the drive and select Remove Hot Spare from the right pane The Web Console changes the state of the selected drives to the READY state Reconfiguring existing arrays This section provides instructions for adding and removing physical drives from existing arrays Adding a physical drive to an existing array To add a physical drive ...

Page 196: ...a physical drive from an array To selectively remove hard drives from an existing array 1 Go to the Config View screen 2 Highlight the logical drive you want to remove then select Delete from the left pane 8510702 book Page 191 Thursday July 7 2005 11 21 AM ...

Page 197: ...192 www gateway com Chapter 6 Configuring your RAID solutions 8510702 book Page 192 Thursday July 7 2005 11 21 AM ...

Page 198: ...s and codes Troubleshooting Getting telephone support and training If the suggestions in this chapter do not correct the problem see Telephone support on page 223 for more information about how to get help 8510702 book Page 193 Thursday July 7 2005 11 21 AM ...

Page 199: ...ctricity see Preventing static electricity discharge on page 65 After you complete any maintenance task where you have to open the server case make sure that you close the case tighten any screws then reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if Power cords or plugs are damaged Liquid has been spilled into ...

Page 200: ...ts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documenta...

Page 201: ...rrors were detected during server start up on page 219 for a possible solution Memory size error Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens Save the memory configuration Missing operating system The master boot record may be c...

Page 202: ...ng Gateway Customer Care Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens check your configuration settings If an error occurs in a program see its documentation or online help Battery replacement If you have problems after installi...

Page 203: ...e sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Warning To avoid bodily injury do not attempt to troubleshoot your server problem if Power cords...

Page 204: ...p codes Prior to system video initialization BIOS uses these codes to inform users of error conditions BIOS recovery beep codes Beeps Error Message Description 1 Fatal error System halted because of an unspecified fatal error that was detected 2 Processor error System halted because a fatal error related to the processor was detected 3 Memory error System halted because a fatal error related to th...

Page 205: ...een initiated 1 5 1 1 Processor failure Reseat or replace the failed processor 1 5 2 1 No processor is installed or the CPU 1 socket is empty Reseat or replace the failed processor 1 5 2 2 No processors 1 5 2 3 Processor configuration error or CPU 1 socket is empty Reseat or replace the failed processor In a two processor system make sure the processors are identical 1 5 2 4 Front side bus select ...

Page 206: ... Non critical Orange Critical or non recoverable error Drive status general Hard drive activity and fault status Front panel Green or Orange Green on Drive initializing Green blink Drive active Orange on Drive or slot failure Orange slow blink Drive or slot fault predicted or rebuild in progress Orange fast blink Drive rebuild interrupted or rebuild on empty slot Drive status individual drives Dri...

Page 207: ...ans power is good Middle LED orange On means there is a fault condition in this power supply module Bottom LED green On means that AC power to this power supply module is OK POST Code diagnostic LEDs 0 7 LSB bit1 bit2 bit3 bit4 bit5 bit6 MSB bottom to top Display boot 80 POST code On the left back of the system board Each LED can be Off Green Orange or Red See Post Code Table below Fan fault Indic...

Page 208: ...ipset component Memory 0 22 Reading configuration data from memory SPD on DIMM 0 23 Detecting presence of memory 0 24 Programming timing parameters in the memory controller 0 25 Configuring memory parameters in the memory controller 0 26 Optimizing memory controller settings 0 27 Initializing memory such as ECC init 0 28 Testing memory PCI Bus 0 50 Enumerating PCI busses 0 51 Allocating resources ...

Page 209: ...ard PS2 or USB 0 90 Resetting the keyboard 0 91 Disabling the keyboard 0 92 Detecting the presence of the keyboard 0 93 Enabling the keyboard 0 94 Clearing keyboard input buffer 0 95 Instructing keyboard controller to run Self Test PS2 only Mouse USB 0 98 Resetting the mouse 0 99 Detecting the mouse 0 9A Detecting the presence of mouse 0 9B Enabling the mouse Fixed Media 0 B0 Resetting fixed media...

Page 210: ...gured and installed correctly 0 E1 0 E3 Reserved for initialization module use PEIM DXE Core 0 E4 Entered EFI Driver execution phase DXE 0 E5 Started dispatching drivers 0 E6 Started connecting drivers DXE Drivers 0 E7 Waiting for user input 0 E8 Checking password 0 E9 Entering BIOS setup 0 EA Flash update 0 EE Calling Int 19 One beep unless silent boot is enabled 0 EF Unrecoverable Boot failure S...

Page 211: ...ystem has been called PEIM Recovery 0 30 Crisis recovery has been initiated because of a user request 0 31 Crisis recovery has been initiated by software corrupt flash 0 34 Loading crisis recovery capsule 0 35 Handing off control to the crisis recovery capsule 0 3F Unable to complete crisis recovery Progress Code Definition 8510702 book Page 206 Thursday July 7 2005 11 21 AM ...

Page 212: ... shadow PCI ROM Major Pause 8110 Processor 1 internal error IERR Minor Warning 8111 Processor 2 internal error IERR Minor Warning 8112 Processor 3 internal error IERR Minor Warning 8113 Processor 4 internal error IERR Minor Warning 8120 Processor 1 thermal trip error Minor Warning 8121 Processor 2 thermal trip error Minor Warning 8122 Processor 3 thermal trip error Minor Warning 8123 Processor 4 t...

Page 213: ...OS does not support the current stepping for processor 4 Major Pause 8190 Watchdog timer failed on last boot Minor Warning 8198 OS boot watchdog timer failure Major Pause 0192 L3 cache size mismatch Major Pause 0193 CPUID processor stepping are different Major Pause 0194 CPUID processor family are different Major Pause 0195 Front side bus mismatch Major Pause 0196 CPUID processor model are differe...

Page 214: ...C DIMM1A defective Major Pause 8511 Memory board C DIMM1B defective Major Pause 8512 Memory board C DIMM2A defective Major Pause 8513 Memory board C DIMM2B defective Major Pause 8518 Memory board D DIMM1A defective Major Pause 8519 Memory board D DIMM1B defective Major Pause 851A Memory board D DIMM2A defective Major Pause 851B Memory board D DIMM2B defective Major Pause 8520 Memory board A DIMM1A...

Page 215: ...d A DIMM2A disabled Major Pause 8543 Memory board A DIMM2B disabled Major Pause 8548 Memory board B DIMM1A disabled Major Pause 8549 Memory board B DIMM1B disabled Major Pause 854A Memory board B DIMM2A disabled Major Pause 854B Memory board B DIMM2B disabled Major Pause 8550 Memory board C DIMM1A disabled Major Pause 8551 Memory board C DIMM1B disabled Major Pause 8552 Memory board C DIMM2A disab...

Page 216: ...smatch Major Pause 8579 Memory board D DIMM1B mismatch Major Pause 857A Memory board D DIMM2A mismatch Major Pause 857B Memory board D DIMM2B mismatch Major Pause 8580 Memory board A DIMM1A correctable ECC error Major Pause 8581 Memory board A DIMM 1B correctable ECC error Major Pause 8582 Memory board A DIMM2A correctable ECC error Major Pause 8583 Memory board A DIMM2B correctable ECC error Majo...

Page 217: ...2B correctable ECC error Major Pause 85A0 Memory board A DIMM1A uncorrectable ECC error Major Pause 85A1 Memory board A DIMM 1B uncorrectable ECC error Major Pause 85A2 Memory board A DIMM2A uncorrectable ECC error Major Pause 85A3 Memory board A DIMM2B uncorrectable ECC error Major Pause 85A8 Memory board B DIMM1A uncorrectable ECC error Major Pause 85A9 Memory board B DIMM1B uncorrectable ECC er...

Page 218: ...A invalid speed Major Pause 85C3 Memory board A DIMM2B invalid speed Major Pause 85C8 Memory board B DIMM1A invalid speed Major Pause 85C9 Memory board B DIMM1B invalid speed Major Pause 85CA Memory board B DIMM2A invalid speed Major Pause 85CB Memory board B DIMM2B invalid speed Major Pause 85D0 Memory board C DIMM1A invalid speed Major Pause 85D1 Memory board C DIMM1B invalid speed Major Pause 8...

Page 219: ...ve is configured correctly by following the instructions in the drive s documentation Open your server case and make sure that the cables are connected correctly to the CD or DVD drive and the connector on the hot swap backplane system board or controller card 85E0 Memory board A memory bad or missing Major Pause 85E8 Memory board B memory bad or missing Major Pause 85F0 Memory board C memory bad ...

Page 220: ...mputer USB flash memory device Your server does not detect a USB flash memory device Check to see if the USB flash memory device is shown in the Boot Maintenance Manager Make sure the USB flash memory device is correctly inserted into the USB connector then reset the server Do not remove the USB flash memory device while the server reboots then check the boot manager again If these suggestions do ...

Page 221: ...e drive or to the USB flash memory device This typically indicates that no key was pressed when prompted to enter the System Options menu or that the first boot device is EFI To correct the problem 1 At the EFI Shell command prompt type EXIT to return to the System Options menu 2 Select Boot Manager from the System Options menu 3 Select the correct boot device from the list Important The USB flash...

Page 222: ...wn arrow key to highlight Select Legacy Hard Drive Order then press ENTER 7 Use the down arrow key to highlight HardDisk Drive 00 then press ENTER 8 Select Apply Changes then press ENTER 9 Press ESC repeatedly until the Boot Maintenance Manager menu opens 10 Select Reset System then press ENTER 11 After the server has rebooted access the System Options menu as described in Step 3 12 Select Boot Ma...

Page 223: ...r disk error error message Eject the diskette from the diskette drive then press ENTER Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 219 Your server does not recognize a SCSI drive Make sure that the SCSI controller is enabled in the BIOS Setup utility Reinstall the device driver For more information see Using Your Syste...

Page 224: ...hnical support for help Keyboard Liquid has been spilled into the keyboard If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memo...

Page 225: ...y Make sure that The monitor is not positioned too close to another monitor electric fan or fluorescent light You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower ...

Page 226: ...ctive item has not been dropped into the system Check to make sure that all memory boards and processors are fully seated Check the connections on all cables Check to make sure that the IMM is fully seated Check to make sure that there are no bent pins on the processors When you turn on the server it does not complete POST Check to make sure that all memory boards and processors are fully seated C...

Page 227: ...s the additional processor For more information see your operating system s documentation Check to make sure you added the additional VRMs required for processors 3 and 4 and that they are fully seated in their sockets See Processor VRM requirements on page 118 8510702 book Page 222 Thursday July 7 2005 11 21 AM ...

Page 228: ... resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer s Web site See Troubleshooting on page 197 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including th...

Page 229: ... to reach Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question 877 485 1464 US option 6 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting and warranty Get information about available systems pricing orders billing statements warranty service or other non technical issues 800 846 2000 US 888 888 2037...

Page 230: ...rver Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change 8510702 book Page 225 Thursday July 7 2005 11 21 AM ...

Page 231: ...ive Hard Drives Support for ten hot swap Ultra 320 SCSI hard drives Card sizes Supports full length full height PCI expansion cards Power supply modules Two 1570W power supplies in a redundant 1 1 configuration Operating systems Supports Windows Server 2003 Enterprise x64 Edition Windows Server 2003 Enterprise 32 bit SP1 Red Hat Enterprise Linux 4 32 bit and Intel EM64T versions Red Hat Enterprise...

Page 232: ...four hot plug memory boards with OS support with four DIMM slots per board support as much as 64 GB total memory DDR2 400 ECC registered DDR DIMM modules DIMM organization x72 ECC 240 pin DIMMs 256 MB 512 MB 1 GB 2 GB or 4 GB only PCI device slot On board VGA and Gb Ethernet PCI slots Slot 1 PCI Express x8 hot plug Slot 2 PCI X 64 bit 133 MHz hot plug Slot 3 PCI Express x4 hot plug Slot 4 PCI Expr...

Page 233: ... one 128 MB DDR333 memory DIMM ROMB battery backup unit support requires the Intel Portable Cache Module accessory kit or one 128 MB DDR333 memory DIMM LAN On board Broadcom 5407 Gigabit Ethernet Controller 10Base T 100Base TX 1000Base T PXE support SCSI LSI 53C1030 controller Dual channel Ultra320 SCSI channels with integrated RAID 0 1 support 64 bit PCI X 100 MHz interface Accessible at back pan...

Page 234: ... FC AL 2 FC P2P FC SW FL_Port and F_Port Class of service Class 3 FC Protocol SCSI FCP IP FC TAPE Buffer credits 3 credits available per port 2 112 byte frame payload Ports 2 Media Multi mode optical Optics Short wave laser Connectors LC style optical connectors that support non OFC multi mode fibre optic cabling using small form factor optical transceiver modules 8510702 book Page 229 Thursday Ju...

Page 235: ...C Operating 50 to 95 F 10 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters Max BTU hr 5100 Altitude 100 to 5000 feet 30 to 1500 meters Humidity Nonoperating 95 noncondensing at 77 to 86 F 25 to 30 C Vibration 2 2 Grms 10 minutes per axis on each of the three axis Shock Operating 2 0 g 11 msec sine 100 pulses in each direction on each of three axes Non Operating Trapezoidal 25 G two drop...

Page 236: ... hex Amount Function 0 to 07FFFFh 640 KB DOS region base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupt Description IRQ0 Timer counter HPET 0 in legacy replacement Mode In APIC mode cas...

Page 237: ... legacy mode PIRQA USB 1 1 controller 1 and 4 PIRQB Video PIRQC USB 1 1 controller 3 Native IDE SATA PIRQD USB 1 1 controller 2 PIRQE Option for SCI TCO HPET 0 1 2 PIRQF Option for SCI TCO HPET 0 1 2 PIRQG Option for SCI TCO HPET 0 1 2 PIRQH USB 2 0 EHCI controller 1 Option for SCI TCO HPET 0 1 2 Ser IRQ SIO3 Interrupt Description 8510702 book Page 232 Thursday July 7 2005 11 21 AM ...

Page 238: ... about your server such as memory size hard drive size and processor type visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway documentation and detailed specifications for your own server 8510702 book Page 233 Thursday July 7 2005 11 21 AM ...

Page 239: ...234 www gateway com Appendix A Server Specifications 8510702 book Page 234 Thursday July 7 2005 11 21 AM ...

Page 240: ...Appendix B 235 BIOS Settings You can print this appendix then record your custom BIOS settings on the printout 8510702 book Page 235 Thursday July 7 2005 11 21 AM ...

Page 241: ...menus to display setting information BIOS menu BIOS submenu Setting Value Main BIOS Version System Date DAY MM DD YYYY System Time HH MM SS Quiet Boot Enable Enabled Disabled POST Error Pause Enabled Disabled Processor Core Frequency Bus Frequency Processor Retest Enabled Disabled Intel Hyper Threading Enable Enabled Disabled Boot Processor Number Processor n Information Menu Processor Family Maxi...

Page 242: ...ub Enabled Disabled Retest All System Memory Enabled Disabled Sparing Threshold 1 15 RAID Upgrade Gap Disabled 512 MB 1024 MB 1536 MB 2048 MB 2560 MB 3072 MB 3585 MB 4096 MB Desired Memory Configuration Max Performance Max Compatibility Mirror RAID View Configuration Details Links to View Configuration Details sub menu on page 242 BIOS menu BIOS submenu Setting Value 8510702 book Page 237 Thursday...

Page 243: ...ed Disabled DIMM Labels link to list showing DIMMs on board Devices IDE Controller Enable SATA Controller Enabled Disabled Primary Master Mass Storage Enable On board SCSI Enabled Disabled RAID Activation Key Installed Not Installed LAN Enable On board NIC Enabled Disabled Enable On board NIC ROM Enabled Disabled NIC 1 MAC Address NIC 2 MAC Address BIOS menu BIOS submenu Setting Value 8510702 book...

Page 244: ...bled Serial Ports COM 1 Enable Enabled Disabled Address 3F8 2F8 3E8 2E8 IRQ 3 4 PCI Enable Slot 1 ROM Enabled Disabled Enable Slot 2 ROM Enabled Disabled Enable Slot 3 ROM Enabled Disabled Enable Slot 4 ROM Enabled Disabled Enable Slot 5 ROM Enabled Disabled Enable Slot 6 ROM Enabled Disabled BIOS menu BIOS submenu Setting Value 8510702 book Page 239 Thursday July 7 2005 11 21 AM ...

Page 245: ... Information Board Part Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision Hot Swap Controller LAN Management LAN Controller n Static IP Enable Enabled Disabled Host IP Address Router IP Address BIOS menu BIOS submenu Setting Value 8510702 book Page 240 Thursd...

Page 246: ...s 10 minutes 15 minutes 20 minutes Server Management cont d WOL Resume from S5 Enabled Disabled Security Administrator Password is Installed Not installed Set Admin Password Set or clear Admin password User Password is Installed Not installed Set User Password Set or clear User password Password On Boot Disabled Enabled SDR Revision Varies Exit Save Changes and Exit BIOS menu BIOS submenu Setting ...

Page 247: ...elected SCSI RAID mode only change this mode selection if you are prepared to rebuild the RAID array Changing the mode could damage the current operating system installation on the RAID volume BIOS submenu BIOS 2nd level submenu Setting Value Configure System RAS and Performance Sub Menu View Memory Configuration Details Configuration Information on selected configuration Max Effective Size Min Ef...

Page 248: ...sole Redirection Sub Menu COM1 Console Redirection Enable Slot 1 ROM Enabled Disabled Flow Control None RTS CTS XON XOFF CTS RTS CD Baud Rate 9600 19 2K 38 4K 57 6K 115 2K Terminal Type VT100 VT100 VT UTF8 PC ANSI BIOS submenu BIOS 2nd level submenu Setting Value 8510702 book Page 243 Thursday July 7 2005 11 21 AM ...

Page 249: ...244 www gateway com Appendix B 8510702 book Page 244 Thursday July 7 2005 11 21 AM ...

Page 250: ...Appendix C 245 Field Replaceable Unit FRU Kits Available FRU kits 8510702 book Page 245 Thursday July 7 2005 11 21 AM ...

Page 251: ... processor core Additional modules Processor heatsink For installation instructions see Installation and removal of processors on page 111 Memory riser board kit 2nd 4th memory board 4 DIMM DDR2 For installation instructions see Installing and removing memory boards on page 85 HDD SCSI kits Kits for the following drives are available 73GB 10K 7 SCA 146GB 10K 7 SCA 300GB 10K 7 SCA 36GB 15K 4 SCA 73...

Page 252: ...struction SCSI cable for TBU kits For instructions on installing 5 25 inch drives see Installing a fixed removable media drive in a 5 25 inch drive bay on page 77 20320 R SCSI HBA kit 20320 R SCSI HBA 2973 OEM modem 2973 OEM modem Fibre channel feature kit Fibre channel board 2 port For installation instructions see Installing or removing the fibre channel module on page 108 Tool less rack rail an...

Page 253: ... RAID memory on page 126 ROMB feature 512MB RAM DDR2 kit The kit contains the following ROMB enable key 512MB RAM DDR2 ECC For installation instructions see Installing and removing the ROMB RAID on Motherboard activation key and dedicated RAID memory on page 126 ROMB BBU feature kit RAID smart battery backup unit BBU For installation instructions see Installing and removing the Smart Battery on pa...

Page 254: ...Appendix D 249 Extensible Firmware Interface EFI Shell 8510702 book Page 249 Thursday July 7 2005 11 21 AM ...

Page 255: ...rm firmware The combination of the EFI Shell and EFI firmware provides an environment that can be adapted to many hardware configurations The help command provides information about all the commands help b or specific commands help command For detailed information about the EFI Shell its commands and help in developing applications within the EFI environment refer to Intel s EFI Developer s Guide ...

Page 256: ...or Clears the screen comp file1 file2 Compares two files connect r c Handle DeviceHandle DriverHandle Binds the EFI driver to a device and starts the driver cp r file file dest Copies files and directories r recursive date mm dd yyy Gets or sets the date dblk device Lba Blocks Performs a hex dump of Blklo Devices devices b 1XXX Displays devices devtree b d Displays device tree dh b p prot_id handl...

Page 257: ...it f FileName d DiskName Offset Size m Offset Size Edits in HEX mode if not condition then Provides conditional constructs scripts only load driver_name Loads a driver loadbmp c t i UGA Instance file Displays a bitmap file on the screen loadpcirom romfile Loads a PCI option ROM Is b dir dir Obtains directory listings map bdvr sname handle Maps sname to device path mem address size MMIO Dumps Memor...

Page 258: ...eset reset_string Performs a cold reset rm file dir file dir Removes files or directories setsize file Sets the size of a new file stall microseconds Delays for the specified number of microseconds time hh mm ss Gets or sets the time type a u b file Displays the contents of a file ver Displays version information vol fs volume_label Sets or displays a volume label Command Description 8510702 book ...

Page 259: ...254 www gateway com Appendix D 8510702 book Page 254 Thursday July 7 2005 11 21 AM ...

Page 260: ...Appendix E 255 Safety Regulatory and Legal Information Safety information Legal and Regulatory Information 8510702 book Page 255 Thursday July 7 2005 11 21 AM ...

Page 261: ...ord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do no...

Page 262: ...zardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord 8510702 book Page 257 Thursday July 7 2005 11 21 AM ...

Page 263: ...lar plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in ...

Page 264: ...out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Telecommunications per DOC notice for products fitted with an IC compliant modem The Industry Canada label id...

Page 265: ...to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Warning To avoid electrical shock or equipment malfunction do not attempt to ma...

Page 266: ...unit ever need servicing contact an authorized service location California Proposition 65 Warning Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Warning This product contains chemicals including lead known...

Page 267: ...lectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of life product yo...

Page 268: ...Y ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch ...

Page 269: ...264 www gateway com Appendix E Safety Regulatory and Legal Information 8510702 book Page 264 Thursday July 7 2005 11 21 AM ...

Page 270: ...s 199 BIOS Setup utility menus 154 236 navigating through 154 opening 154 passwords 39 161 recording configuration 59 settings 236 submenus 242 243 troubleshooting 214 BMC 45 board front panel 143 boot device 18 menu 18 booting from SUP CD 43 C card reseating 98 retention levers 3 slot location 5 98 troubleshooting 217 cardsadd in card see card case closing 72 interior 4 opening 66 CD System Compa...

Page 271: ...leshooting 220 documentation Gateway Web site 7 System Companion CD 58 drive bays location 2 drivers installing 58 drives CD 2 77 configuring 73 diskette 2 77 DVD 2 hard drive 80 hot swap 3 80 installing 73 installing 5 25 inch 77 installing CD 77 installing diskette 77 installing hard drive 80 installing hot swap 80 installing RAID 80 installing SCSI 80 RAID 3 80 replacing 73 SCSI 3 80 tape 61 tr...

Page 272: ...ing 124 indicators 2 control panel 2 LED 17 information LED 201 installing 5 25 inch drive 77 add in card 98 card 98 CD or DVD drive 77 center brace 69 CMOS battery 147 DIMMs 91 diskette drive 77 fibre channel module 108 front panel board 143 heat sink 111 hot swap backplane 139 hot swap cage 139 143 hot swap drive 80 hot swap fans 145 hot swap hard drive 80 Intel Management Module IMM 124 media d...

Page 273: ... replacement 87 hot swap 87 map 231 mirroring 97 RAID 96 sparing 95 troubleshooting 219 memory boards cold add 86 cold replacement 86 hot add 85 hot replacement 85 installing 85 Memory menu BIOS Setup utility 154 memory mirroring 97 memory RAID 96 memory sparing 95 messages 195 mirroring memory 97 module fibre channel 106 power distribution 136 monitor cleaning 61 port 3 troubleshooting 220 mother...

Page 274: ...air baffle installing 67 removing 67 Processor menu BIOS Setup utility 154 R rack mount kit 10 rack mounting server 10 RAID memory 96 RAID BIOS console 165 RAID cage 139 143 RAID configuration RAID BIOS console 165 ROMB 165 Web console 174 RAID drives installing 80 location 3 RAID Web Console 174 RAM see memory see memory boards rear fan 3 removing 108 fibre channel module 108 see installing repla...

Page 275: ...15 system 226 administration 36 control 36 ID indicator 41 management 36 security 39 specifications 226 startup 16 system board components 5 installing 149 replacing 149 specifications 227 thumbscrew location 3 System Companion CD 7 58 system configuration protecting with passwords 39 system interrupts 231 system recovery recording BIOS configuration 59 T tape drive cleaning 61 technical support C...

Page 276: ...lephone support 223 USB flash memory device 215 video 220 turning off server 24 turning on server 16 U uninterruptible power supply UPS 15 updating BIOS 155 UPS 15 USB ports 2 location 2 3 user password 39 utility FRU SDR Load 54 SEL viewer 55 V VGA port 3 W Web console components 174 quick configuration steps 175 registration server 176 Web site Gateway 7 8510702 book Page 271 Thursday July 7 200...

Page 277: ...272 www gateway com 8510702 book Page 272 Thursday July 7 2005 11 21 AM ...

Page 278: ...MAN 9715 SRV USR GDE R0 06 05 ...

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