Gateway 9310, User Manual

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Troubleshooting
Your modem does not dial or does not connect
■
Make sure that the modem cable is plugged into the modem jack and not the
Ethernet network jack. See
“Desktop PC Back” on page 12 to make sure that the
connections have been made correctly.
■
Make sure that your computer is connected to the telephone line and the telephone
line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line, then check
for a dial tone by plugging a working telephone into the telephone wall jack.
■
If you have additional telephone services such as call waiting, call messaging, or
voice mail, make sure that all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone service to get the correct code
to temporarily disable the service. Also make sure that the modem dialing
properties are set correctly.
To check the dialing properties:
1
Click
Start
, then click
Control Panel
. The Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware
.
2
Click/Double-click the
Phone and Modem Options
icon, then click the
Dialing Rules
tab.
3
Click the location from which you are dialing, then click
Edit
.
4
Make sure that all settings are correct.
Help and
Support
For more information about dialing properties, click Start, then click
Help and Support. Type the keyword
dialing in the Search box
, then click the arrow.