Gateway 9310, User Manual

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Chapter 6: Troubleshooting
You see a “Non-system disk” or “disk error” error message
■ Eject the diskette from the diskette drive, then press E
NTER
.
Internet
See also “Modem (dial-up)” on page 68 .
You cannot connect to the Internet
■
If you are using a dial-up modem, make sure that the modem cable is plugged into
the modem jack and not the Ethernet network jack. See
“Desktop PC Back” on
page 12 to make sure that the connections have been made correctly.
- OR -
If you are using a cable or DSL modem, make sure that the modem cable is plugged
into the Ethernet network jack and not the modem jack. See
“Desktop PC Back” on
page 12 to make sure that the connections have been made correctly.
■
Make sure that your account with your Internet service provider (ISP) is set up
correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more
information,
“Modem (dial-up)” on page 68 .
You see an “Unable to locate host” message and are unable to browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, you have
lost your Internet connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser.
If you still get the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
Help and
Support
For more information about troubleshooting Internet connections,
click Start, then click Help and Support. Type the keyword
troubleshooting connections
in the Search box
, then click the arrow.