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Troubleshooting

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Troubleshooting

Introduction

If the server does not operate correctly, re-read the instructions for the
procedures you have performed. If an error occurs within an application, refer
to the documentation supplied with the software. This section identifies
solutions to some possible problems.

Troubleshooting checklist

Before turning on the system, make sure that:

■

The power cord is connected to the power connector and an AC outlet.

■

The AC outlet is supplying power.

■

If a power strip is used, it is turned on.

■

If the power supply has a voltage selection switch, that the voltage
selection switch reflects the proper voltage.

Verifying your configuration

If the server is not operating correctly, the BIOS may contain an invalid
configuration parameter. Open the BIOS Setup utility and check your
configuration settings. (See “About the BIOS Setup utility” on page 61.)

8507328.book Page 79 Thursday, February 15, 2001 11:28 AM

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Summary of Contents for 7450R

Page 1: ...Gateway 7450R Server System Manual March 2001 8507328 book Page i Thursday February 15 2001 11 28 AM ...

Page 2: ...ey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connecte...

Page 3: ... Power On Self Test 13 Setting up the operating system 13 Turning off the server 14 Resetting the server 15 3 Case Access 17 Preventing static electricity discharge 17 Opening the case 18 Removing the top panel 18 Closing the case 20 Replacing the top panel 20 4 Replacing and Adding Internal Devices 21 Drives 21 Preparing to replace or add a drive 21 Drive cabling information 22 Replacing the disk...

Page 4: ...cing the system board 57 5 Using the BIOS Setup Utility 61 About the BIOS Setup utility 61 Updating the BIOS 63 BIOS Recovery 63 Setting the system board jumpers and switches 64 The CMOS Clear jumper 64 Setting the switches 65 6 Managing the Server 67 Avoiding power source problems 67 Surge suppressors 67 Line conditioners 68 Uninterruptible power supplies 68 Maintain and manage your hard drive 68...

Page 5: ...ms 81 Hard drive problems 81 Memory and processor problems 82 Peripheral Adapter problems 82 Printer problems 84 System problems 85 Video problems 86 Error codes and test points 88 A Safety Regulatory and Notices 95 B System Specifications 107 System Specifications 107 Mechanical specifications 108 Environmental specifications 108 Electrical specifications 109 Index 111 8507328 book Page iii Thurs...

Page 6: ...iv Gateway 7450R Server System Manual 8507328 book Page iv Thursday February 15 2001 11 28 AM ...

Page 7: ...at appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front rear left or right on the server are based on the server being in a normal upright position as viewed from the front Important A note labeled important informs you of special circumstances Caution A caution warns you of possible damage to equipment or loss of dat...

Page 8: ... system or other Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support 8507328 book Page vi Thursday February 15 2001 11 28 AM ...

Page 9: ...ynchronous Graphics RAM SGRAM Two full length full height 64 bit 66 MHz PCI slots on a riser card One 1 44 MB diskette drive one optional CD drive and at least one hard drive Integrated voltage regulator modules VRMs for both processors Integrated Adaptec AIC 7892 small computer systems interface SCSI controller providing low voltage differential LVD Ultra3 support Three drive hot plug drive bay s...

Page 10: ... 1 0 inch Ultra160 SCSI drives Hot plug drive s plug into the hot plug drive bay s The server includes at least one and may include as many as three Hard drive activity LED 3 flashes green when the adjacent hard drive is accessed Hard drive power LED 3 glows green when the adjacent hard drive has power glows amber if the adjacent hard drive has failed and blinks amber if the adjacent hard drive is...

Page 11: ...hrough a BIOS option to generate a Non Maskable Interrupt NMI when pressed The NMI function can produce varied results depending on the software support for NMI handling Power button turns the server on and off LAN1 LED blinks green when there is traffic on the LAN1 connector Glows amber when the LAN1 connector experiences an interruption in connectivity LAN2 LED blinks green when there is traffic...

Page 12: ...ets you connect to a network The adjacent indicator LEDs show LAN activity green and 100 Mbit speed amber Keyboard port connects a PS 2 compatible keyboard Serial port connects to a serial device Video port connects the monitor interface cable The video controller is integrated on the system board Expansion card slots 2 let you install as many as two full length full height 64 bit 66 MHz PCI expan...

Page 13: ... Control panel board on page 9 Air baffle controls the internal airflow to make sure the thermally sensitive internal components receive adequate cooling Power supply provides power to the system components Blowers provide cooling for the system Hot plug backplane provides the control for the hot plug drives Expansion cards Riser card System board Fan 1 Control panel board Power supply Fan 2 Blowe...

Page 14: ...to control airflow and EMC characteristics Diskette drive reads and writes 1 44 MB diskettes CD drive optional plays data or audio CDs System board A Secondary processor socket B Primary processor socket C Power connector D Speaker E Switch bank SW1 F Battery B C F G H I J L N O P Q R S T U V W X A D E K M Y 8507328 book Page 6 Thursday February 15 2001 11 28 AM ...

Page 15: ...an 1 connector O Secondary IDE connector P Primary IDE connector Q Diskette drive connector R Ultra160 SCSI connector S DIMM slots 4 T Riser card edge connector U RJ 45 Ethernet LAN1 connector and LEDs V RJ 45 Ethernet LAN2 connector and LEDs W Video connector X Serial port Y Stacked keyboard and mouse ports 8507328 book Page 7 Thursday February 15 2001 11 28 AM ...

Page 16: ...ector connects the SCSI cable from the RAID controller SCSI drive connectors 3 connect the three SCA SCSI drives Install drives in increasing order of SCSI ID Power connector Data connector SCSI connector SCSI ID 0 Back SCSI connector SCSI ID 1 SCSI connector SCSI ID 2 Front 8507328 book Page 8 Thursday February 15 2001 11 28 AM ...

Page 17: ...turn on again until the fault is corrected Power button turns the server on and off LAN1 LED blinks green when there is traffic on the LAN1 connector Glows amber when the LAN1 connector experiences an interruption in connectivity LAN2 LED blinks green when there is traffic on the LAN2 connector Glows amber when the LAN2 connector experiences an interruption in connectivity Blower fault LED glows a...

Page 18: ...hrough the edge connector on the system board PCI expansion slots provide support for as many as two 64 bit 66 MHz PCI expansion cards Slot 1 is the lower slot and slot 2 is the upper slot System board connector connects to the system board Chassis intrusion switch sends a signal to the system management software when the chassis cover is removed PCI Slot 2 PCI Slot 1 System board connector Chassi...

Page 19: ...e and humidity Do not expose it to direct sunlight heater ducts or other heat generating objects Route external cables carefully to make sure they do not block air vents or impede airflow Make sure that the inlet air temperature within the rack cabinet remains below the specified limit of 40 C 104 F Keep the server away from equipment that generates magnetic fields such as unshielded stereo speake...

Page 20: ...n turn on the power strip or UPS 2 Turn on the monitor 3 Turn on any other components connected to the server such as speakers a printer or a scanner Warning For the power supply of this equipment an approved power cord has to be used For a rated current up to 6 A and an equipment weight up to 6 kg a power cord not lighter than H05VV F 3 G 0 75 mm2 has to be used Warning Zum Netzanschluß dieses Ge...

Page 21: ...oments if you do not respond Press the SPACEBAR to bypass the remaining memory count and shorten the startup process The system displays an error message if POST finds any problems Write down any error messages that you see If you continue to have problems these error messages may help you or Gateway technical support diagnose the cause Setting up the operating system The first time you start the ...

Page 22: ...button in for four seconds to turn the server off BIOS Setup provides an option to set the power button to turn the power off immediately when pressed 3 Turn off the monitor and peripherals Important For all operating systems refer to the appropriate operating system software manual for specific instructions Caution When you turn the server off some electric current still flows through it Before o...

Page 23: ...ram that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the server does not respond press and hold the power button for four seconds to force the server to shut down 5 Turn the server back on As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished...

Page 24: ...16 Gateway 7450R Server System Manual 8507328 book Page 16 Thursday February 15 2001 11 28 AM ...

Page 25: ...ble if installed Also follow these static electricity precautions Avoid static causing surfaces such as plastic and packing foam in your work area Remove the parts from their antistatic bags or containers only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection Caution Static electricity can permane...

Page 26: ...ded before opening the case Removing the top panel The top panel provides access to all of the internal components of the server To remove the top panel 1 Turn off the server and disconnect all power cords 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 17 Important All references to front back left or right on the server are based on the...

Page 27: ...om the top of the flanges at the sides of the front panel 4 Slide the top panel slightly to the back 5 Lift the panel up and away from the chassis PUSH PUSH Thumbscrew Thumbscrew Flange Flange 8507328 book Page 19 Thursday February 15 2001 11 28 AM ...

Page 28: ...eful not to pinch any cables between the internal components and the top panel as you replace it To replace the top panel 1 Place the top panel on the top of the chassis approximately 3 4 inch back from the front of the server 2 Slide the panel toward the front of the chassis 3 4 inch securing it in place 3 Replace the two thumbscrews you removed earlier Caution Operating the server with the top p...

Page 29: ... prepare to install drives keep the following in mind If you remove a drive place it in an antistatic bag or container Before you install a drive see the drive documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller card install the card before you install the drive You ma...

Page 30: ...E cable to connect the CD drive Replacing the diskette drive The diskette drive is on the right side of the server See Interior of system on page 5 for the location of the diskette drive To replace the diskette drive assembly 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open the case See Opening the case on page 18 and Preventing static electricit...

Page 31: ...r proper drive jumper settings and cable orientation 7 Replace the diskette drive assembly in the chassis Make sure the hooks extend through the slots on the new bracket then slide the diskette drive assembly forward 8 Secure the diskette drive assembly using the screws you removed in Step 4 9 Connect the power and data cables making sure the cables are in their original positions 10 Close the cas...

Page 32: ...eripheral devices 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Remove the two screws that secure the dummy unit to the drive bay 4 Slide the dummy unit back slightly to disengage the hooks on the drive bay from the slots on the bracket then pull the dummy unit out of the chassis Important The CD drive assembly should include the bracket a...

Page 33: ...e with internal airflow and the thermal characteristics of the server 9 Close the case See Closing the case on page 20 10 Reconnect the power cord and all other external peripheral devices then turn on the system Replacing the CD drive assembly The CD drive assembly is located beside the diskette drive assembly in the center of the front panel To replace the CD drive assembly 1 Turn off the system...

Page 34: ...roper drive jumper settings and cable orientation 7 Place the new CD drive and bracket in the chassis Make sure the hooks extend through the slots on the new bracket then slide the CD drive forward 8 Secure the CD drive with the two screws you removed in Step 4 9 Connect the power and data cables making sure the cables are in their original positions 10 Close the case See Closing the case on page ...

Page 35: ...ives by SCSI ID number Install the first drive in the left bay then install drives in increasing order by SCSI ID number thereafter To replace a failed drive 1 Before you remove the failed drive use the appropriate software and utilities installed on the system to stop all activity on the SCSI bus Instructions for using the software are provided by the software manufacturer 2 Use the utilities or ...

Page 36: ...ever and rotating the lever out away from the front of the system 4 Continue pulling outward until the drive is entirely out of the system 5 Remove the six screws that secure the drive to the carrier 6 Remove the drive from the carrier Retention lever 8507328 book Page 28 Thursday February 15 2001 11 28 AM ...

Page 37: ...the way into the drive bay until the connector at the back joins with the corresponding connector on the SCSI backplane then firmly close the lever 10 Run any necessary utilities to setup the new drive See the utility software documentation for details Adding a hot plug drive The hot plug drives are located along the bottom edge of the front panel as you face the system The hot plug bay supports a...

Page 38: ...fter left to right To install an additional hot plug drive 1 Remove the drive carrier from the drive bay by unclipping the retention lever and rotating the lever out away from the front of the system 2 Continue pulling outward until the drive carrier is entirely out of the system 3 Using six screws from the accessory kit install the new drive in the carrier Make sure the drive is oriented correctl...

Page 39: ...DIMMs supported by the system board conform to the following standards 128 MB 256 MB 512 MB and 1024 MB ECC DIMMs PC 133 compliant registered ECC SDRAM 128 MB minimum system memory 4 0 GB maximum system memory When you select and install DIMMs keep the following in mind Do not use unbuffered DIMMs Memory should be added in order from DIMM 1 to DIMM 4 There can be no empty slots between installed D...

Page 40: ...en lift the DIMM out of the socket Store the DIMM in an anti static container 4 Insert the new DIMM into the socket aligning the two notches in the DIMM with the two notches in the DIMM socket 5 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case See Closing the case on page 20 7 Reconnect...

Page 41: ...clamps on each side of the DIMM socket 4 Insert the new DIMM into the socket aligning the two notches in the DIMM with the two notches in the DIMM socket 5 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case See Closing the case on page 20 7 Reconnect the peripherals and the power cord the...

Page 42: ... the front of the server uses a smaller heatsink The secondary processor located closer to the back of the server uses a larger heatsink Replacing the primary processor When replacing a processor order a processor upgrade from The Accessory Store on the Gateway Web site To replace the primary processor 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 ...

Page 43: ...the processor 6 Remove the processor by pulling the lever arm slightly away from the processor socket then lifting it to a ninety degree angle 7 Lift the old processor out of the socket 8 Insert the new processor by aligning pin one on the processor and the socket then place the processor into the socket Clip Hook 1 2 2 1 Pin 1 8507328 book Page 35 Thursday February 15 2001 11 28 AM ...

Page 44: ...t 12 Close the case See Closing the case on page 20 13 Reconnect the power cord and all other cords you removed then turn on the system Replacing the secondary processor When replacing a processor order a processor upgrade from The Accessory Store on the Gateway Web site Caution The correct heatsink must be installed on each processor Installing a processor without a heatsink could result in damag...

Page 45: ... and Preventing static electricity discharge on page 17 3 Unclip the heatsink by pressing down on the top of the clip then pushing the top of the clip toward the heatsink 4 Remove the processor by pulling the lever arm slightly away from the processor socket then lifting it to a ninety degree angle 5 Lift the old processor out of the socket Clip Hook 1 2 8507328 book Page 37 Thursday February 15 2...

Page 46: ...cessor by pushing the lever arm all of the way down until it clicks into place 8 Replace the heatsink Make sure that the heatsink is oriented properly over the processor and socket 9 Close the case See Closing the case on page 20 10 Reconnect the power cord and all other cords you removed then turn on the system 1 2 Pin 1 8507328 book Page 38 Thursday February 15 2001 11 28 AM ...

Page 47: ...tem and disconnect the power cord and all external peripheral devices 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Open the lever on the secondary processor socket 4 Align the new processor with the processor slot Note that the processor slot is keyed so the processor can only be installed one way 5 Place the processor in the socket then ...

Page 48: ...ook on the front of the socket 8 Close the case See Closing the case on page 20 9 Reconnect the power cord and all other cords you removed then turn on the system Replacing the battery The battery provides power for the system real time clock and CMOS memory which holds the system configuration information If your battery is failing you may notice the server clock slowing down and giving you the i...

Page 49: ...the battery on the system board see System board on page 6 The battery is circular and has the positive pole mark on the top Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by manufacturer Dispose of used batteries according to manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie Ersetzen der ...

Page 50: ...attery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place 9 Close the case See Closing the case on page 20 10 Reconnect the peripherals and the power cord then turn on the system 11 If the CMOS data is not correct change the information in the BIOS Setup utility using the data you recorded ...

Page 51: ...n expansion card in slot 2 To replace an expansion card 1 Set any jumpers and switches on the replacement card if required in the card instructions 2 Turn off the server then disconnect the power cord and all external peripheral devices 3 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 4 Disconnect any cables attached to the old card 5 Remove th...

Page 52: ...from the other end of the expansion card 7 Remove the old expansion card from the slot 8 Set any jumpers or switches on the new expansion card then install the new expansion card in the empty slot Card holder 8507328 book Page 44 Thursday February 15 2001 11 28 AM ...

Page 53: ...wing Step 5 12 Connect any cables to the card See the card documentation for the proper cable orientation 13 Close the case See Closing the case on page 20 14 Reconnect the peripherals and the power cord then turn on the system You may need to reconfigure the server after replacing an expansion card You may also need to install upgrade software that came with the card Check the card documentation ...

Page 54: ...e power cord and all external peripheral devices 3 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 4 Locate an available slot and remove the slot cover by removing the screw on the expansion card bracket then remove the slot cover Slot cover Screw Expansion card bracket 8507328 book Page 46 Thursday February 15 2001 11 28 AM ...

Page 55: ...n card then install the expansion card in the empty slot 7 If the card is full length insert the card extension into the card guide The card extension in slot 1 fits below the card guide and the card extension in slot 2 fits into the groove in the card guide Card holder Card guide Card extensions 8507328 book Page 47 Thursday February 15 2001 11 28 AM ...

Page 56: ...n on the system You may need to reconfigure the server after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information Replacing the power supply The 200 W power supply provides all system power To replace the power supply 1 Turn off the system and disconnect the power cord and all peripherals 2 Open the ca...

Page 57: ...e power supply to all other internal parts Note their positions and orientations so you can connect the cables from the new power supply 4 Remove the air duct between the power supply and the number two blower Air duct 8507328 book Page 49 Thursday February 15 2001 11 28 AM ...

Page 58: ...he pin on the bottom of the chassis passes through the hole on the power supply bracket 7 Replace the screws you removed in Step 5 above 8 Reconnect the cables you removed in Step 3 9 Replace the air duct you removed in Step 4 10 Close the case See Closing the case on page 20 11 Reconnect the power cord and all external peripherals then turn on the system Replacing a blower The blowers are located...

Page 59: ...rom the cable clamps 5 Lift the blower off of the pins on the bottom of the chassis 6 Insert the new blower onto the pins on the bottom of the chassis 7 Insert the blower cable into the cable clamps Make sure it does not get pinched in the cover or block airflow 8 Plug the blower cable into the connector on the system board See System board on page 6 for the locations of the blower connectors 9 Cl...

Page 60: ...erals 3 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 4 Unplug the fan cable from the system board and remove the cable from the cable clamps 5 Lift the fan out of the fan bracket The fan bracket is not secured to the chassis and may come out when you remove the fan Replace it on the pins on the bottom of the chassis 6 Insert the new fan into ...

Page 61: ... The control panel board is mounted on the front of the chassis inside the front panel To replace the control panel board 1 Turn off the system and disconnect the power cord and all external peripherals 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Disconnect all cables from the control panel board Note the location and orientation of each...

Page 62: ...ive hot plug backplane is at the back of the hot plug drive cage The backplane supports as many as three hot swappable Ultra3 SCSI drives To replace the hot plug backplane assembly 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Disconnect all cables to t...

Page 63: ...to the correct connectors 8 Replace all hot plug drives Make sure that you replace them in the same slots that they were in before you removed them 9 Close the case See Closing the case on page 20 10 Reconnect all peripherals and the power cord then turn on the system Replacing the riser card The riser card connects to the edge connector on the left side of the system board and provides connectors...

Page 64: ...d Preventing static electricity discharge on page 17 3 Remove any expansion cards installed in the system See Replacing an expansion card on page 43 4 Remove the two screws that secure the riser card assembly to the chassis 5 Disconnect the riser card from the edge connector on the system board then lift the riser card assembly out of the chassis 8507328 book Page 56 Thursday February 15 2001 11 2...

Page 65: ...r card 10 Secure the riser card with the four screws you removed in Step 4 11 Replace any expansion cards you removed in Step 3 12 Close the case See Closing the case on page 20 13 Reconnect all peripherals and the power cord then turn on the system Replacing the system board The system board integrates the other elements of the system such as the processor memory storage networking and communicat...

Page 66: ...tor on the system board then lift the riser card assembly out of the chassis 6 Disconnect all cables from the system board Note the locations and orientations of the cables as you remove them 7 Remove any processors and DIMMs that you will install in the new system board See Replacing memory on page 32 Replacing the primary processor on page 34 and Replacing the secondary processor on page 36 8507...

Page 67: ...rd in the chassis 11 Replace the eight screws you removed in Step 8 12 Install the DIMM s and processor s in the new system board See Replacing memory on page 32 Replacing the primary processor on page 34 and Replacing the secondary processor on page 36 13 Reconnect the system cables to the appropriate connectors on the system board See System board on page 6 for reference 14 Replace the riser car...

Page 68: ...cards you removed from the system in Step 3 See Replacing an expansion card on page 43 16 Close the case See Closing the case on page 20 17 Reconnect all peripherals and the power cord then turn on the system 8507328 book Page 60 Thursday February 15 2001 11 28 AM ...

Page 69: ...ng the startup process The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version System Time System Date Legacy Diskette A Primary Master Primary Slave Secondary Master Secondary Slave System Memory 3A00 xx xx xx xx xx xxxx CD ROM None None None 256 MB TAB Shift Tab or Enter...

Page 70: ... or activates a selected field F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all settings then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to...

Page 71: ...BIOS Recovery The BIOS recovery option is designed to recover the BIOS in the event of a failed BIOS upgrade or if the BIOS should become corrupt for some reason To recover the BIOS 1 Create a bootable BIOS recovery diskette by following the instructions provided with the BIOS recovery files on the Web site 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge...

Page 72: ...ecific function described in the sections below The CMOS Clear jumper The CMOS Clear jumper on the system board jumper J1 lets you clear all BIOS Setup settings See the figure on page 6 for the location of the jumper The following table shows the settings required to perform this task Make sure you turn off the server and unplug the power cord before moving the jumper After you have cleared CMOS m...

Page 73: ... four switches each have a different function as shown in the table below For the location of switch bank SW1 see System board on page 6 Switch When on When off S1 1 Clear password Normal operation S1 2 Update BIOS ROM Disable BIOS update S1 3 Recover BIOS ROM Normal operation S1 4 Reserved Reserved Requires a BIOS recovery diskette 8507328 book Page 65 Thursday February 15 2001 11 28 AM ...

Page 74: ...66 Gateway 7450R Server System Manual 8507328 book Page 66 Thursday February 15 2001 11 28 AM ...

Page 75: ...r server When purchasing a surge suppressor Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL or Conformite European CE Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for the server Chec...

Page 76: ...r work and shut down your server You cannot run your server for an extended period of time while using only the UPS Maintain and manage your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep the server free of unwanted files while making important files secure and easier to find Hard drive maintenance utility If you are using the Window...

Page 77: ...ng the scan Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive We suggest that you first check your hard drive for available space then back up important files prior to deleting unneeded files in case you delete important files by mist...

Page 78: ...ns Deleting unneeded files By deleting unneeded files from the hard drive you free up space on the hard drive and help improve hard drive performance The following sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporary tmp files You can safely delete all but the most recent tmp files To delete tm...

Page 79: ...e hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieve a file that you accidentally delete from the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then click Empty Recycle Bin You can save space on the hard drive by decreasing th...

Page 80: ...u run the anti virus program you can back up your files to diskettes a separate hard drive or a high capacity storage drive Keeping your anti virus program updated Obtaining all software from reputable sources and checking the software for viruses before installing it Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening conta...

Page 81: ...h came with the server SNMP agent The SNMP agent is software that links the hardware to ManageX Event Manager Each significant hardware event generates an interrupt that is detected by the SNMP agent and then routed to ManageX The SNMP agent is provided on the Server Companion CD SCCD and must be installed on the server before system administration and control will function properly Installing the...

Page 82: ... the SNMP setup This SNMP service routes SNMP service alerts to ManageX 2 Install ManageX from the Server Companion CD SCCD 3 Copy WBEMSNMP EX_ from the i386 directory on the SCCD to a local drive 4 Open a DOS command prompt window and type expand D WBEMSNMP EX_ C WBEMSNMP EXE where D is the drive and directory where you copied WBEMSNMP EX_ and C is the drive and directory where you want to place ...

Page 83: ...button before you open the WBEM Object detail window 3 Select the Device Selector window 4 Click Devices to choose the server which will run ManageX 5 Click Apply 6 In the list of options on the left side of the screen right click Policies 7 Select All Tasks then Set Directory 8 Accept the default installation directory Program Files 7450R Agent 9 Click Policies then Available 10 Right click 7450R...

Page 84: ...uthorized or accidental access to the system Once the security measures are enabled access to the system is allowed only after you enter the correct password For example the utility lets you Set and enable the supervisor and user passwords Control access to the Setup utility Restrict diskette drive access Restrict access to the hard drive boot sector Configure and enable the security features usin...

Page 85: ...skette unless a password is entered To set these features see About the BIOS Setup utility on page 61 Control access to BIOS Setup To control access to the system configuration set a supervisor password and enable it through Setup The supervisor password lets you access all of the Setup options and menus If you also set a user password it allows limited access to Setup options and menus Once set p...

Page 86: ...ng winnt32 ox Press ENTER and follow the prompts Using your Server Companion CD The Server Companion CD included with your server can be used to Install hardware drivers for Windows NT Install selected hardware drivers for some other operating systems see the SCCD for the drivers available Install the System Management SNMP agent for Windows NT or Windows 2000 Reinstall selected utilities Access s...

Page 87: ...m make sure that The power cord is connected to the power connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on If the power supply has a voltage selection switch that the voltage selection switch reflects the proper voltage Verifying your configuration If the server is not operating correctly the BIOS may contain an invalid configuration parameter Op...

Page 88: ...arting the server after each try Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors Make sure that all power switches are on If the server is plugged into a power strip or surge protector make sure it is turned on also Enter the BIOS Setup utility and compare the settings on the screen with your notes or the system hardware manuals Correct...

Page 89: ... program From the Main IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto The CD drive cables are not installed correctly Open the system then make sure all cables between the IDE controller and the CD drive are correctly connected The CD drive may be defective Replace the CD drive Probable cause Solution SCSI hot plug drive is not seated correctly Open the ...

Page 90: ... with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing Probable cause Solution The processor was installed incorrectly Check the installation Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it was installed correctly Probable cause Solution The device needs to be added as new ha...

Page 91: ...le cause Solution The diskette is not IBM formatted Make sure that the diskette you are trying to format is IBM compatible If it is try reformatting it If not get another diskette The disk is write protected Make sure that the write protection window on the upper right corner of the diskette is closed unprotected The diskette is corrupted Run CheckDisk on the diskette If errors are detected and co...

Page 92: ...d correctly Make sure the card jumpers are set correctly and reseat the card Probable cause Solution The printer is not onlne ready Make sure the on line or ready light is on or the display indicates Ready The printer is not turned on Make sure that the power switch is set to the On position If the printer is turned on the green power LED should be illuminated The printer is not plugged in Make su...

Page 93: ...AC power source Probable cause Solution An error occurs during an application or the server may be out of memory Press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen instructions Probable cause Solution A key was pressed while the system was starting up Clear the sticking key then turn off the system wait for a few seconds then t...

Page 94: ... the system The connector or cable is damaged Check the connector and cable for bent or damaged pins The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The monitor is defective Connect a working monitor to the server The video card is not seated correctly Open the system and reseat the video card The server board may have a ...

Page 95: ...the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type then restart the system Probable cause Solution The video cable is damaged Make sure the connector and cable have no bent or damaged pins The display setup is incorrect In the Control Panel window Start Settings Control Panel double click Display and check the settings The cor...

Page 96: ...d monitor and leave them off for at least a half hour then restart the system Test Point Beep Code POST Routine Description 02h Verify real mode 03h Disable non maskable interrupt NMI 04h Get processor type 06h Initialize system hardware 07h Disable shadow and execute code from ROM 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize processor registers 0Bh Enable pr...

Page 97: ...rocessor bus clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Auto size cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2 1 2 3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI ...

Page 98: ...e 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Dh Initialize intelligent system monitoring 7Eh Initialize coprocessor if present 80h Disable onboard SuperI O ports and IRQs 81h Late POST device ini...

Page 99: ... 97h Fix multi processor table 98h 1 2 Search for option ROMs Beeps on checksum failure 99h Check for SMART drive optional 9Ah Shadow option ROMs 9Ch Set up power management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize typematic rate A8h Erase F2 prompt AAh Scan for F2 keystr...

Page 100: ...ialize notebook docking optional C7h Initialize notebook docking late optional C8h Force check optional C9h Extended checksum optional D2h Unknown interrupt The following are for the boot block in the Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the processor E3h Initialize the system timer E4h Initialize the system I O E5h Check force recovery boot E6h Checksum BI...

Page 101: ...k F3h Initialize video F4h Output one beep F5h Initialize boot configuration F6h Clear huge segment F7h Boot to O S Mini DOS F8h Initialize USB controller Test Point Beep Code POST Routine Description If the BIOS detects error 2C or 2E it displays an additional word bitmap xxxx indicating the address line or bits that failed For example 2C 0002 means address line 1 bit one set has failed 2E 1020 m...

Page 102: ...94 Gateway 7450R Server System Manual 8507328 book Page 94 Thursday February 15 2001 11 28 AM ...

Page 103: ...erate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Make sure you set up the system on a stable work surface The product should only be operated from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position...

Page 104: ...pose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spi...

Page 105: ...d o desconectar la fuente de alimentación SAFETY STEPS Whenever you remove the chassis covers to access the inside of the system follow these steps 1 Turn off all peripheral devices connected to the system 2 Turn off the system by pressing the power button 3 Unplug all AC power cords from the system or from wall outlets 4 Label and disconnect all cables connected to I O connectors or ports on the ...

Page 106: ...microprocesador y el disipador de calor pueden estar aún calientes También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes Por ello se recomienda precaución y el uso de guantes protectores Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Dispose of us...

Page 107: ...FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a parti...

Page 108: ... network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will pr...

Page 109: ...prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection tha...

Page 110: ... provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Japanese users VCCI statement This equipment is in the Class A category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms...

Page 111: ... shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications a There shall be no more than 10 calls to the same numb...

Page 112: ...ge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power line...

Page 113: ...er service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 1 3 4 5 6 7 2 Antenna and satellite grounding 8507328 book Page 105 Thursday February 15 2001 11 28 AM ...

Page 114: ...106 Gateway 7450R Server System Manual 8507328 book Page 106 Thursday February 15 2001 11 28 AM ...

Page 115: ...controllers support as many as two ATAPI IDE devices each hard drives or CDs for a total of as many as four IDE devices The chassis supports only the CD drive Diskette drive interface The diskette drive controller is integrated on the system board I O ports One serial port one USB port one PS 2 keyboard port one PS 2 mouse port two RJ 45 network ports one video port Power supply 200 W power supply...

Page 116: ...e diskette drive bay and three hot plug bays at least one is occupied by a 1 inch high hot plug drive 1U chassis case size 16 73 in 424 9 mm x 24 5 in 622 3 mm x 1 67 in 42 42 mm WxDxH Weight 26 6 lbs 12 1 kg Temperature Nonoperating Operating Maximum rate of change 10 C per hour 20 0 to 60 0 C 4 to 140 F 0 to 40 C 32 to 104 F derated 0 5 C for every 1000 ft 305 m Humidity Nonoperating Operating w...

Page 117: ...e Operating Nonoperating 10 000 ft max 50 000 ft max Heat dissipation 422 BTU loaded 988 BTU maximum Acoustic noise 55dB AC Input Power 115 V 230 V 90 135 V 3 2 A 180 265 V 1 6 A AC Input Frequency 115 V 230 V 47 63 Hz 47 63 Hz Total Power 86 562 W loaded Maximum temperature refers to the inlet air temperature which is the ambient air temperature within the rack cabinet not the air temperature wit...

Page 118: ...110 Gateway 7450R Server System Manual 8507328 book Page 110 Thursday February 15 2001 11 28 AM ...

Page 119: ...hooting 80 BIOS recovering the BIOS 63 Setup utility 61 updating 63 blower fault LED 9 replacing 50 Boot menu Setup utility 62 buttons control panel board location 9 fault LED reset 9 power 9 13 C cabling drives 22 case closing 20 opening 18 size 108 CD drive installing 24 removing 25 replacing 25 troubleshooting 81 CD Server Companion 78 chassis intrusion switch 76 checking hard drive space 69 ch...

Page 120: ...ng SCSI drives 27 replacing CD drive 25 replacing hot plug drives 27 replacing SCA drives 27 replacing SCSI drives 27 troubleshooting 81 E electrical specifications 109 emptying the Recycle Bin 71 environmental specifications 108 error messages 88 Exit menu Setup utility 62 expansion cards adding 45 replacing 43 slot location 10 troubleshooting 84 F fan fault LED 9 replacing 52 FAQ frequently aske...

Page 121: ...keyboard booting without one 77 port location 4 troubleshooting 85 L LAN 100 Mbit speed LED 4 activity LED 4 chipset 1 controller 1 LED1 9 LED2 9 port location 4 LEDs 100 Mbit speed 4 blower fault 9 control panel board location 9 fan fault 9 LAN activity 4 LAN1 9 LAN2 9 power 9 13 system fault 9 line conditioners 68 locks software security 76 M Main menu Setup utility 62 management hard drive 69 M...

Page 122: ...pply replacing 48 preventing static electricity 17 printer troubleshooting 84 processor adding secondary 39 heatsink 34 36 39 installing 34 installing secondary 39 replacing 34 replacing primary 34 replacing secondary 37 specifications 107 speed 107 troubleshooting 82 protecting system against power source problems 67 protecting the server from viruses 72 R recovery BIOS 63 system 77 Recycle Bin e...

Page 123: ...word 77 setting up in BIOS 76 software features 77 software locks 76 Security menu Setup utility 62 serial port location 4 Server Companion CD 78 setting CMOS Clear jumper 64 jumpers 64 switches 64 setting up operating system 13 safety precautions 95 server 11 Windows NT 13 Setup utility Advanced menu 62 BIOS 61 Boot menu 62 Exit menu 62 Main menu 62 menus 62 navigating through 62 Power menu 62 re...

Page 124: ... battery 80 CD drive 81 checklist 79 CPU 82 diskette drive 83 error messages 88 expansion cards 84 guidelines 80 hard drive 81 keyboard 85 memory 82 mouse 86 peripheral devices 82 printer 84 processor 82 SCSI devices 81 82 system 85 video 86 turning off the system Windows NT 14 U uninterruptible power supplies 68 updating the BIOS 63 USB port 9 using safety precautions 96 utilities BIOS Setup 61 h...

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