Gateway 710X, User Manual

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Chapter 12: Troubleshooting
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You see a “Data error” message
■
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program. For more information,
see
“Checking the hard drive for errors” on page 169 .
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■
Try restarting your computer by pressing C
TRL
+A
LT
+D
EL
.
■
Open the computer case and make sure that the cables are connected
correctly to the hard drive and the system board. For more information
about connecting the hard cables, see
“Replacing the hard drive” on
page 203.
■
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
The computer does not recognize an IDE drive
■
Make sure that the IDE connectors are enabled in the BIOS Setup utility.
To enter the BIOS Setup utility, restart your computer, then press and hold
F1 while your computer restarts.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 181 .
■
Open the computer case and make sure that the IDE cable is connected
to the system board IDE connector and the hard drive connector. For more
information about connecting the hard cables, see
“Replacing the hard
drive” on page 203.
Internet
You cannot connect to the Internet
■
Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■
Make sure that no one else is using the telephone line.
■
If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■
Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.