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Chapter 12: Troubleshooting
www.gateway.com
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:
■
Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure that
it is switched on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, check:
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The program publisher’s Web site
■
See the troubleshooting section of this chapter.
■
Have your client ID, serial number, and order number available, along with
a detailed description of your problem, including the exact text of any error
messages, and the steps you have taken.
■
Make sure that your computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your computer
■
Your computer was dropped
■
The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
Summary of Contents for 710X
Page 1: ...Customizing Troubleshooting your Gateway computer user sguide...
Page 2: ......
Page 18: ...10 Chapter 1 Checking Out Your Gateway Computer www gateway com...
Page 38: ...30 Chapter 3 Getting Help www gateway com...
Page 62: ...54 Chapter 4 Windows Basics www gateway com...
Page 72: ...64 Chapter 5 Using the Internet www gateway com...
Page 84: ...76 Chapter 7 Sending and Receiving Faxes www gateway com...
Page 117: ...109 Creating CDs and DVDs www gateway com The screen you use to add files opens...
Page 146: ...138 Chapter 7 Customizing Your Computer www gateway com...
Page 186: ...178 Chapter 9 Maintaining Your Computer www gateway com...
Page 252: ...244 Chapter 12 Troubleshooting www gateway com...
Page 262: ...254 Appendix A Safety Regulatory and Legal Information www gateway com...
Page 276: ...268 downloading files 61 Z Zip drive 9 173 port 3 5...
Page 277: ......
Page 278: ...NSK DWL DT710 USR GDE RO 8 03...