Page
3
©
2008
Gastech
Australia
Pty
Ltd
SERVICE
POLICY
GasTech
Australia
maintains
an
instrument
service
facility
at
the
factory
as
well
as
authorised
service
facilities
around
the
world.
Should
your
instrument
require
service,
you
may
contact
us
toll
free
at
1800
999
902
within
Australia
only
or
61
‐
8
‐
9242
‐
1869,
or
visit
our
website
www.gastech.com.au
for
authorised
service
locations.
For
non
‐
warranty
repairs,
you
will
need
to
provide
a
purchase
order
number.
If
you
need
to
set
a
limit
to
the
repairs
costs,
state
a
“Not
to
Exceed”
figure.
If
you
need
a
quotation
before
you
can
authorise
repair
costs,
so
state,
but
understand
this
will
incur
additional
costs
and
may
delay
processing
of
the
repair.
If
you
wish
to
set
a
limit
to
the
authorised
repair
cost,
state
a
“not
to
exceed”
figure.
GasTech
Australia’s
policy
is
to
perform
all
needed
repairs
to
restore
the
instrument
to
full
operating
condition,
including
reactivation
or
replacement
of
all
out
‐
of
‐
warranty
electrochemical
cells.
original
packing)
and
any
special
instructions.
Repairs
are
warranted
for
90
days
from
the
date
of
shipment.
Sensors
have
individual
warranties.
Always
include
your
address,
purchase
order
number,
shipping
and
billing
information,
and
a
description
of
the
defect
as
you
perceive
it.
If
this
is
the
first
time
you
are
dealing
directly
with
the
factory,
you
will
be
asked
to
provide
credit
references,
prepay,
or
authorise
COD
shipment.
NOTE:
GasTech
Australia
assumes
no
liability
for
work
performed
by
unauthorised
service
facilities.
You
may
send
the
unit,
freight
prepaid,
to:
GasTech
Australia
Pty
Ltd,
24 Baretta Rd, Wangara, Western Australia 6065
Attn.:
Service
Department.
Enclose the copy of your contact details.
Pack
the
instrument
and
all
its
accessories
(preferably
in
its
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