Rough-edged
cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
The glass is being
scratched.
This may be caused
by the construction
of your cookware
(layers of
different metals
vibrating differently).
This is normal for cookware
and does not indicate a fault.
Some pans make
crackling or
clicking noises.
The controls are
locked.
Unlock the controls. See
section ‘Using your ceramic
cooktop’ for instructions.
The touch
controls are
unresponsive.
There may be a slight
film of water over the
controls or you may
be using the tip of
your finger when
touching the controls.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
The touch
controls
are difficult to
operate.
No power.
Make sure the cooktop is
connected to the power
supply and that it is switched
on. Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the
problem persists, call a
qualified
technician.
The cooktop
cannot be
turned on.
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