Gasboy Islander PLUS, Installation Manual

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5-2.3. Printer Troubleshooting
The Printer troubleshooting procedure and consequent corrective actions are described in Table 5-3.
Table 5-3. Printer Troubleshooting
Fault Probable Cause Checks Corrective Action
Printer does not print
No printing at the
end of transaction Printer is out of
paper Check paper roll Replace paper roll
Paper Lock(green)
switch is open Check Paper Lock switch
position Close Paper Lock switch
Jammed paper Release paper
Incorrect SiteOmat
setting Check SiteOmat printer
settings Set printer parameters
properly
Faulty Printer Replace Printer
No power to Printer
No printing,
printer doesn't
produce a beep
sound at power-
on Power cable is
disconnected Check power cable
connections between the
printer and OrPT Make correct and good
connection if it was
incorrect
Faulty power supply Check power supply
outputs using a digital
Voltemeter. the output
voltage should be 24 VDC
Replace power supply
Faulty Printer
Replace Printer
No communication to Printer
RS485 cable is
disconnected Check the RS485 cable
connections between the
printer and OrPT Make correct and good
connection if it was
incorrect
LAN Cable is
disconnected Check the OrPT LAN
cable Make correct and good
connection if it was
incorrect
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