Garrett 1178000, User Manual, Page: 31 / 34

1556800.REV C SmartScan User Manual 31
Possible Failure Critical Remedy
LED 1 on operator side shows yellow or red NO
Battery is at 30% capacity for yellow and 10% capacity for red.
Connecting to AC to recharge should be considered.
LED 2 on operator side continues to show
blinking yellow and unit does not power up
YES Wait at least 2 minutes before restarting the system.
LED 3 or 4 on operator side shows red for
camera error during startup
YES
Check camera connections are seated properly and restart the system.
Verify USB connection at the DC/IR camera and SBC.
Unit does not power up YES
Check AC wall connection. Open SmartScan and check AC
connection to the inside of the panel and to the Power Module.
Verify if battery is connected and charged by pressing and quickly
releasing the power/battery button once.
Unit powers up but battery never charges NO
Verify the battery is connected and check the battery circuit breaker
does not need to be reset.
Unit powers up but does not recognize any
faces for calibration.
YES Verify lens cover is open. Restart SmartScan system.
Unit powers on but shows critical failure in
the Garrett client interface.
YES
Open SmartScan system and verify cooling fan is on. If not, then
check power cable between computer and controller board
SmartScan is not indicating a non-read NO
Makes sure RS485 connector is connected to both SmartScan and
the walkthrough metal detector.
LED on the side of the IR camera inside
the SmartScan system is red
YES
Verify green LED on side of IR camera is lit. If green LED is not
lit then:
• Verify power connections between IR camera and controller
board.
• Verify camera connection from silver connector to controller
board.
• Verify that a "click" can be heard from relay to controller board
every 60 seconds.
Verify USB connection at IR camera and SBC
System is not providing audio feedback on
non-scans
NO
Verify audio is turned on.
Verify walkthrough detector is on.
Verify data cable between controller board and walkthrough is
securely connected.
No wired network connection NO
Verify that connection network cable from header to SBC is
securely connected.
Verify user network cable is securely connected.
Try to disconnect the cable at the SBC and plug user network
cable directly to SBC.
No wireless network connection NO
Verify USB connections.
Connect to SBC with wired connection
Verify WiFi is enabled
Verify SSID is not hidden
Table 8-1: Troubleshooting