Troubleshooting
Is my smartphone compatible with my
device?
The vívosport device is compatible with smartphones using
Bluetooth wireless technology.
Go to
for compatibility information.
My phone will not connect to the device
• Bring the device within range of your smartphone.
• If your devices are already paired, turn Bluetooth off on both
devices, and turn it back on.
• If your devices are not paired, enable Bluetooth technology
on your smartphone.
• On your smartphone, open the Garmin Connect app, select
or , and select
Garmin Devices
>
Add Device
to enter
pairing mode.
• On your device, hold the touchscreen to view the menu, and
select > >
Pair Now
to enter pairing mode.
Activity Tracking
For more information about activity tracking accuracy, go to
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or
lawn mower.
• Carry the device in your pocket when actively using your
hands or arms only.
NOTE:
The device may interpret some repetitive motions,
such as washing dishes, folding laundry, or clapping your
hands, as steps.
The step counts on my device and my Garmin
Connect account don't match
The step count on your Garmin Connect account updates when
you sync your device.
1
Select an option:
• Sync your step count with the Garmin Connect application
(
Syncing Your Data with Your Computer
• Sync your step count with the Garmin Connect app
(
Syncing Your Data with the Garmin Connect App
).
2
Wait while the device syncs your data.
Syncing can take several minutes.
NOTE:
Refreshing the Garmin Connect app or the Garmin
Connect application does not sync your data or update your
step count.
My stress level does not appear
Before the device can detect your stress level, wrist-based heart
rate monitoring must be turned on.
The device samples your heart rate variability throughout the
day during periods of inactivity to determine your stress level.
The device does not determine your stress level during timed
activities.
If dashes appear instead of your stress level, be still, and wait
while the device measures your heart rate variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward
your intensity minutes goal, the intensity minutes flash.
Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Locate the small barometer holes on the back of the device,
near the charging contacts, and clean the area around the
charging contacts.
The barometer performance may be affected if the barometer
holes are obstructed. You can rinse the device with water to
clean the area.
After cleaning, allow the device to dry completely.
• Avoid holding handrails or skipping steps while climbing
stairs.
• In windy environments, cover the device with your sleeve or
jacket as strong gusts can cause erratic readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try
these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under
the device.
• Avoid scratching the heart rate sensor on the back of the
device.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
• Warm up for 5 to 10 minutes and get a heart rate reading
before starting your activity.
NOTE:
In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
My device does not display the correct time
The device updates the time and date when you sync your
device to a computer or smartphone. You should sync your
device to receive the correct time when you change time zones,
and to update for daylight saving time.
1
Select the
Auto
option in the time settings (
).
2
Confirm that your computer or smartphone displays the
correct local time.
3
Select an option:
• Sync your device to a computer (
).
• Sync your device to a smartphone (
).
The time and date are updated automatically.
Acquiring Satellite Signals
The device may need a clear view of the sky to acquire satellite
signals. The time and date are set automatically based on the
GPS position.
TIP:
For more information about GPS, go to
1
Go outdoors to an open area.
The front of the device should be oriented toward the sky.
2
Wait while the device locates satellites.
It may take 30–60 seconds to locate satellite signals.
Troubleshooting
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Summary of Contents for Vivosport
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