1
Wipe the device using a cloth dampened with a mild
detergent solution.
2
Wipe it dry.
After cleaning, allow the device to dry completely.
TIP:
For more information, go to
www.garmin.com/fitandcare
.
Troubleshooting
Is my smartphone compatible with my
device?
The vívosmart 4 device is compatible with smartphones using
Bluetooth wireless technology.
Go to
www.garmin.com/ble
for compatibility information.
My phone will not connect to the device
• Bring the device within range of your smartphone.
• If your devices are already paired, turn Bluetooth off on both
devices, and turn it back on.
• If your devices are not paired, enable Bluetooth wireless
technology on your smartphone.
• On your smartphone, open the Garmin Connect Mobile app,
select or , and select
Garmin Devices
>
Add Device
to
enter pairing mode.
• On your device, press
to view the menu, and swipe to
select > to enter pairing mode.
Activity Tracking
For more information about activity tracking accuracy, go to
garmin.com/ataccuracy
.
My step count does not seem accurate
If your step count does not seem accurate, you can try these
tips.
• Wear the device on your non-dominant wrist.
• Carry the device in your pocket when pushing a stroller or
lawn mower.
• Carry the device in your pocket when actively using your
hands or arms only.
NOTE:
The device may interpret some repetitive motions,
such as washing dishes, folding laundry, or clapping your
hands, as steps.
The step counts on my device and my Garmin
Connect account don't match
The step count on your Garmin Connect account updates when
you synchronize your device.
1
Select an option:
• Synchronize your step count with the Garmin Connect
application (
Syncing Your Data with Your Computer
,
page 7
).
• Synchronize your step count with the Garmin Connect
Mobile app (
Syncing Your Data with the Garmin Connect
Mobile App
, page 7
).
2
Wait while the device synchronizes your data.
Synchronizing can take several minutes.
NOTE:
Refreshing the Garmin Connect Mobile app or the
Garmin Connect application does not synchronize your data
or update your step count.
My stress level does not appear
Before the device can detect your stress level, wrist-based heart
rate monitoring must be turned on.
The device samples your heart rate variability throughout the
day during periods of inactivity to determine your stress level.
The device does not determine your stress level during timed
activities.
If dashes appear instead of your stress level, be still, and wait
while the device measures your heart rate variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward
your intensity minutes goal, the intensity minutes flash.
Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Locate the small barometer holes on the back of the device,
near the charging contacts, and clean the area around the
charging contacts.
The barometer performance may be affected if the barometer
holes are obstructed. You can rinse the device with water to
clean the area.
After cleaning, allow the device to dry completely.
• Avoid holding handrails or skipping steps while climbing
stairs.
• In windy environments, cover the device with your sleeve or
jacket as strong gusts can cause erratic readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try
these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under
the device.
• Avoid scratching the heart rate sensor on the back of the
device.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
• Warm up for 5 to 10 minutes and get a heart rate reading
before starting your activity.
NOTE:
In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
Tips for Erratic Pulse Oximeter Data
If the pulse oximeter data is erratic or does not appear, you can
try these tips.
• Remain motionless while the device reads your blood oxygen
saturation.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
• Hold the arm wearing the device at heart level while the
device reads your blood oxygen saturation.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under
the device.
• Avoid scratching the optical sensor on the back of the device.
• Rinse the device with fresh water after each workout.
Tips for Improved Body Battery Data
• Your Body Battery level updates when you sync your device
with your Garmin Connect account.
• For more accurate results, wear the device while sleeping.
• Rest and good sleep charge your Body Battery.
• Strenuous activity, high stress, and poor sleep can cause
your Body Battery to drain.
10
Troubleshooting
Summary of Contents for VIVOSMART 4
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