![background image](http://html1.mh-extra.com/html/garland/gtxhp36/gtxhp36_installation-operation-and-maintenance-manual_3668529025.webp)
Document #: GAR_IOM_4605246 – 1/21
25
Problem
Cause
Correction
Grill does not turn on
No power to unit
Check circuit breaker
Check power supply connection to the outlet,
ensure cord is fully plugged in.
If using GFI outlet, ensure it has not tripped
Main switch on grill is not working
Check the voltage and if necessary replace main
switch
Burner not sparking
Unit “locked out” (Red indicator light on)
Cycle power with main power switch
Burner sparks but doesn’t light
No gas
Ensure main gas is turned on
Ensure gas hose is connected (quick connect
fully seated)
Burner won’t stay on
Flame sense probe is dirty
Clean probe (reference “Cleaning the Flame
Sense/Igniter Probe”, in the Maintenance
section of this manual)
Unit not grounded properly
Verify power cord has ground prong
Ensure wall outlet is grounded properly and/or
try different outlet
Troubleshooting
,
Caution
The intention of the following troubleshooting diagnostic
process is to aid in resolving basic problems. If the
problem persists contact a Garland authorized service
technician.
n
Warning
Interior testing must be performed by a qualified service
technician only. Do not remove any panel during basic
troubleshooting.
Section 5
Troubleshooting