72
7. Put the paper in the tray neatly, and do not carry out the next print until the indicator resumes
print-ready status.
P2022 Series
10.2. Common Troubleshooting
10.2.1. Common Trouble
Trouble
Cause
Solution
Printer Problems
The printer
does not work
The cable between the
computer and the printer is not
connected properly.
Error in specifying the print port.
The printer is offline, and Use
Printer Offline is checked.
The printer does not recover
from an internal error, such as a
paper jam, paper empty, etc.
Disconnect and then reconnect the printer cable.
Check the printer settings to ensure that the print job
is sent to the correct port. If the computer has more
than one port, make sure that the printer is
connected to the correct port.
Make sure that the printer is in the normal online
status.
Problems in toner cartridge
The toner
cartridge chip
can not be
recognized
The toner cartridge chip is dirty.
The contact spring or copper
pillar of the toner cartridge chip
is dirty.
Please clean the surface of the toner cartridge chip.
Please clean the contact spring or the copper pillar.
Problems in Handling Paper
Paper feed
failure
The print media is loaded
incorrectly.
The print media is beyond the
usage specification range.
The feed roller is dirty.
Please correctly load the print media. If you use
special print media for printing, please print with the
manual feeder tray.
Please use the print media within the specification
range.
Clean the feed roller.
Summary of Contents for P2022 Series
Page 77: ...68 4 Close the upper cover tightly P2022 Series...
Page 88: ...1...
