8. Limited Warranty & Support Policy
Warranty:
Gait Up offers 12 months parts and labour on Physilog® starting from the date of delivery. If
within one year from the date of delivery to the customer the equipment does not comply with
the foregoing Limited warranty, Gait Up will at Gait Up’s option, repair, replace or refund the
purchase price of the defective equipment free of charge to the customer. Customers requesting
repair, replacement or refund are required to ship, the Physilog® to Gait Up. As a condition of
this warranty, customers must contact Gait Up’s customer service for instructions on and
approval of shipment prior to returning any defective Physilog®. The warranty shall not apply to
any product or component thereof which has been repaired or altered by anyone other than
Gait Up in any manner so as, in Gait Up’s judgement, to affect its service ability, or any product
been subject to alteration, accident, misuse, abuse, neglect or abnormal wear. Gait up warrants
solely to the original purchaser (customer). Only the terms expressed in this warranty shall apply
and no distributor, corporation or individual is authorized to amend, modify or extend this
warranty in any way.
Gait Up shall have no liability for any consequential, incidental or special damages by reason of
any act or omission or arising out of or in connection with the equipment or its rental, delivery,
installation, maintenance, operation, performance or use, including without limitation any loss
of use, lost revenue, lost profits or a cost associated with downtime. The obligations contained
in this paragraph continue beyond the term of this limited warranty.
Physilog® and Gait Analysis Software are not considered as proper Medical Devices, since they
do not support directly diagnosis, but they provide data which have to be analysed and
approved by medical doctors for them to make their diagnosis. Reclamations regarding medical
devices will not be considered.
Support Policy:
Support does not include:
⋅
support for 3rd party hardware, software, mailing lists or web content
⋅
writing or debugging customer applications and deployments
⋅
detailed explanations of the engineering principles behind our software and hardware
⋅
support for systemic problems beyond the scope of the actual Physilog® and existing
systems software (IT issues, computer operation)
⋅
support for customers whose conduct fails to meet professional standards
Occasionally we engage in more interactive support or consulting. Interactive support is a
customer courtesy and is provided at Gait Up’s discretion. It does not invalidate the support
policy described above. There is no guarantee of performance, timeliness, or establishment of a
continuous support relationship. Consulting is subject to acceptance of a formal statement of
work.
Physilog 6S user manual v1.0.0 Date: 08.01.2021
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