Gaggenau VI 422 10, Instruction Manual

Page: 33 / 36

32
en
Trouble shooting
3
Trouble shooting
Trouble shooting
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
–
If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
– If a fault occurs, the appliance will not switch to
standby mode.
Display Possible cause Solution
None The power supply has been disconnected. Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been connected as
shown in the circuit diagram. Make sure that the appliance has been connected as
shown in the circuit diagram.
Electronics fault. If the fault cannot be rectified, inform the technical after-
sales service.
An audible signal sounds The control panel is wet or an object is cov-
ering it. Dry the control panel or remove the object.
The hotplate has been
switched off. The illumi-
nated ring on the control
knob is flashing. The control knob has not been turned for
an extended period. The automatic safety
cut-out function has been activated. Turn the control knob to position 0. Switch the hotplate
back on.
The appliance is too hot. Read the fault message on the control panel.
The hotplate indicator is
flashing. The cookware is not being detected. Make
sure that the cookware is suitable for use
with an induction hob. Make sure that the diameter of the base of the cook-
ware corresponds to the size of the hotplate. Turn the
control knob to position 0. Switch the hotplate back on.
”ƒ
The electronics have overheated and the
affected hotplate has been switched off. Remove any cookware from the hob. Once the fault
code goes out, the hotplate has cooled down suffi-
ciently. Turn the control knob to position 0. Then select
the heat setting as usual.
”…
The electronics have overheated and all
hotplates have been switched off.
Ӡ
+ heat setting and sig-
nal tone
There is hot cookware near the control
panel. There is a risk that the electronics
will overheat. Remove the cookware. The fault code goes out shortly
afterwards. You can now resume cooking.
Ӡ
and signal tone
There is hot cookware near the control
panel. The cooking zone has been
switched off to protect the electronics. Remove the cookware. Wait a few seconds. When the
fault code on the display goes out, you can resume
cooking.
”‚
/
”‡
The hotplate has overheated and has been
switched off to protect the work surface. Wait until the electronics have cooled down sufficiently
before switching the hotplate on again.
”‰
The hotplate has been operating continu-
ously for an extended period. The automatic safety cut-out function has been acti-
vated. See section
~
"Locking the control panel
for cleaning"
.
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect/outside
of the normal operating range. Contact your energy supplier.
—…‹‹
The hob is not connected correctly Disconnect the hob from the mains. Make sure that it
has been connected as shown in the circuit diagram.
Do not place hot cookware on the control panel.
33
Customer service
en
Demo mode
If
š“ ‹¯
is displayed, demo mode has been activated.
The appliance will not heat up. Disconnect the
appliance from the power supply. Wait 30 seconds
before reconnecting it. Then deactivate demo mode
within 3
minutes as follows:
1 Turn one of the control knobs anti-clockwise to
position
Ž
.
2 Turn the same control knob clockwise to position 1.
3 Turn the same control knob anti-clockwise to
position 0.
The illuminated ring around the control knob will be
lit yellow.
4 Turn the same control knob clockwise to position 1.
‹¯
will be lit and the illuminated ring will be green.
Wait 5 seconds.
‹””
will be lit and the illuminated
ring will turn yellow.
Demo mode has now been deactivated.
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an appropriate
solution, also in order to avoid after-sales personnel
having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
that features these numbers can be found on the
underside of the appliance.
The product number (E no.) can also be found on the
glass-ceramic hob. You can check the after-sales
service index (KI) and production number (FD no.) by
going to the basic settings. Refer to the section entitled
~
"Basic settings"
to find out how to do this.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest
assured that the repair will be carried out by trained
service technicians using original spare parts for your
domestic appliance.
E no. FD no.
After-sales service
O
GB 0344 892 8988
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak.
Off peak 0.0088 € per minute.
AU 1300 368 339
NZ 09 477 0492
=1U )' (1U
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