background image

Troubleshooting

 en

67

Fault

Cause and troubleshooting

All LEDs lit up or
flashing.

Electronics have detected a fault.

1.

Press the main switch button for approx.
4 seconds.
The appliance is reset and restarted.

2.

If the problem occurs again:

Switch off the appliance.

Pull out the mains plug or switch off the fuse in
the fuse box.

Wait at least 2 minutes.

Switch on the fuse in the fuse box or insert the
mains plug.

Switch the appliance on.

3.

If the problem occurs again:

Contact customer service.
→ 

"Customer Service", Page 70

Appliance door can-
not be closed.

Door lock has been activated.

Close the appliance door with greater force.

Door cannot be closed due to installation method.

Check whether the appliance has been installed
properly.
When closed, the appliance door, its decor or at-
tached parts should not knock against adjacent
cabinets or the worktop.

Automatic door opening is not in home position.

Wait for a second after opening the appliance door.

Lid on the detergent
dispenser cannot be
closed.

Detergent dispenser or lid are blocked by sticky deter-
gent residue.

Remove detergent residue.

Filling valves making
knocking noises.

Caused by the domestic installation. No appliance
fault present. Does not affect functioning of the appli-
ance.

Can only be remedied in the domestic installation.

Knocking or rattling
noise.

Spray arm is striking tableware.

Arrange tableware so that the spray arms do not
strike tableware.

With a small load the water jets directly strike against
the tub.

Distribute the tableware evenly.

Load the appliance with more tableware.

Light items of tableware move about during the wash
cycle.

Summary of Contents for DF480101F

Page 1: ...Information for Use DF480101F Dishwasher Gaggenau...

Page 2: ...ogrammes 19 7 1 Information for test institutes 20 7 2 Personalisation function 20 8 Additional functions 22 9 Features 23 9 1 Top basket 23 9 2 Etagere 25 9 3 Bottom basket 25 9 4 Folding prongs 26 9...

Page 3: ...Remote diagnostics 46 17 4 Software update 47 17 5 Data protection 47 18 Cleaning and servicing 47 18 1 Cleaning the tub 47 18 2 Cleaning products 47 18 3 Tips on appliance care 48 18 4 Machine Care 4...

Page 4: ...is appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or h...

Page 5: ...is not possible an isolating switch must be integrated into the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is...

Page 6: ...he side Covers are available from Customer Service or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable applianc...

Page 7: ...points can cause injuries Arrange knives and utensils with sharp points in the cutlery bas ket with the points downwards on the knife shelf or in the cut lery drawer WARNING Risk of scalding If you o...

Page 8: ...services Page 70 Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power...

Page 9: ...n children when opening and closing the appli ance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent a...

Page 10: ...n the appliance and the water pipe The pipes sup plied for the drinking water and waste water connections are not affected here Modified or damaged water hoses may result in material damage and damage...

Page 11: ...y become trapped in the appliance and thus suffocate Activate the electric childproof lock and close the appliance door Opening appliance door Page 39 4 Environmental protec tion and saving energy 4 1...

Page 12: ...can save water with the AquaSensor Use of the AquaSensor depends on the programme If the soiling level is high the rinsing water is drained off and replaced with fresh water If the soiling level is l...

Page 13: ...n the appliance These marks will disappear after the first wash cycle The delivery consists of the following Dishwasher Operating instructions Installation Instructions Further information documents I...

Page 14: ...ing water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the appliance t...

Page 15: ...ur appliance 6 1 Appliance You can find an overview of the parts of your appliance here 1 2 3 4 6 7 8 9 10 11 12 13 14 15 8 5 1 Rating plate Rating plate with E number and FD num ber Page 71 The data...

Page 16: ...tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 23 8 EmotionLight Interior lighting of the appliance 9 Cutlery shelf1 Cutlery shelf Page 25 10 Upper spray arm The up...

Page 17: ...liance Page 39 Switching off the appliance Page 40 Terminating the programme Page 40 2 Programme buttons Programmes Page 19 3 Info button If you press the display shows in formation about selected pro...

Page 18: ...ing the programme Page 40 12 buttons You can use these buttons to scroll between the basic settings Changing basic settings Page 45 13 Setting buttons Changing the basic settings Chan ging basic setti...

Page 19: ...ations Programme Use Programme se quence Intensive 70 Tableware Pots and pans non fragile tableware and cutlery Level of soiling Stubborn burned or dried on food remnants containing starch and protein...

Page 20: ...chine Care Use only if appliance is unloaded Machine Care 70 C Personalisation function Personalisation function Page 20 Note The relatively long running time in the Eco 50 programme is due to longer...

Page 21: ...nalisation function on the appliance 1 Open the appliance door 2 Press 3 Press the right programme button 4 Press the button for the relevant additional function 5 Press for 3 seconds a The selected p...

Page 22: ...period Especially suitable for cleaning chopping boards or baby bottles Continuous use of this function increases the hygiene status This will increase the running time and en ergy consumption Power...

Page 23: ...vated with the lower spray arm This ensures efficient and thorough cleaning 1 Depending on the appliance specifications 9 Features You can find an overview of the pos sible features of your appliance...

Page 24: ...forwards out of the catches 1 2 3 Lower the basket and pull out 4 Slide the guide rails into the appli ance Installing the top basket 1 Pull the guide rails of the top bas ket out of the appliance 2...

Page 25: ...y e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up 9 3 Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a...

Page 26: ...back slightly 3 Lower the basket and insert into the front holders 1 2 4 Slide the basket back into the ap pliance 9 4 Folding prongs Use the folding prongs to position tableware securely e g plates...

Page 27: ...basket are folded down Folding down prongs Page 26 1 Pull up the rotating fixing arms and turn anticlockwise 2 Place the stemware with the open ing facing down on the shelf You can load stemware with...

Page 28: ...o position large flat items securely e g Gastronorm con tainers or dishes 9 8 Baking sheet spray head Use the baking sheet spray head to clean large items of tableware e g trays grilles and plates Arr...

Page 29: ...yet thoroughly Selecting Optional extra cleaning area Note If you operate your appliance with the Optional extra cleaning area switched on consumption will in crease 1 Pull out the top basket 2 Set t...

Page 30: ...max 27 cm 25 cm first time 10 Before using for the first time first time 10 1 Performing initial start up On initial start up or after a reset to the factory settings you will need to make settings Th...

Page 31: ...tableware before using it for the first time 11 Water softening sys tem Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure...

Page 32: ...the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of special salt depends on the water hardness The highe...

Page 33: ...ter softening system is switched off and the salt refill indic ator is deactivated 11 5 Regeneration of the wa ter softening system In order to obtain fault free function of the water softening system...

Page 34: ...ss 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Rinse aid dispenser 4 Press or repeatedly until the right amount of rinse aid has been set A low s...

Page 35: ...r programmes The dosage can be adjusted to the level of soiling Liquid detergent Liquid detergent works faster and is recommended for shorter pro grammes without PreRinse Sometimes liquid detergent ma...

Page 36: ...use According to the manufacturers combined detergents with salt re placement substances can only be used up to a certain water hard ness usually 26 E without adding special salt For the best washing...

Page 37: ...ated glassware and parts made of aluminium or silver may fade or discolour with dishwashing Delicate types of glass may turn cloudy after a few washing cycles 14 1 Damage to glass and tableware Only p...

Page 38: ...load your appliance effi ciently To save energy and water load the machine with the number of place settings specified standard load with tableware and cutlery Technical specifications Page 72 For bet...

Page 39: ...ppliance door twice with a short interval in between a The appliance door will open auto matically 15 2 Switching on the appli ance Press The Eco 50 programme is set by default The Eco 50 programme is...

Page 40: ...let You can only change a pro gramme when running if you can cel it Terminate programme Page 40 The appliance switches off auto matically 1 minute after the end of the programme to save energy If you...

Page 41: ...can check the number of all dishwasher programmes you started using the Home Connect app Requirement The dishwasher is connected to a mobile device Home Connect quick start Page 46 1 Start the Home Co...

Page 42: ...s the time when the programme will end e g 15 20 hours Sprache Lan guage See selection on the appliance Select the menu language Water hardness 0 62 16 20 medium1 Set the water hardness Overview of wa...

Page 43: ...ance on or off When the appliance door is opened the interior lighting switches off auto matically after 10 minutes Status Light on1 off Switch Status Light on or off While the programme is running a...

Page 44: ...ning during the drying phase remains unaffected Childproof lock Page 11 Eco drying off On in all pro grammes On with Eco 50 1 Activate or deactivate automatic open ing of the appliance door during the...

Page 45: ...ge the set values in 10 minute steps 4 To save the settings press for approx 3 seconds Home Connect 17 Home Connect Home Connect This appliance is network capable Connect your appliance to a mobile de...

Page 46: ...lect Permanent in the Basic settings Page 44 of this function the function is permanently activated and you can start your ap pliance with a mobile device at any time Activating Remote Start When you...

Page 47: ...d Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings...

Page 48: ...tps www gaggenau com global store or from customer ser vice Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of Detergen...

Page 49: ...roduct in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place a...

Page 50: ...the coarse filter snap into posi tion 8 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up 9 The spray arm will automatically...

Page 51: ...ddle and pull up to remove 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm as shown and push down a The spray...

Page 52: ...able from the manufacturer or his Customer Service Fault Cause and troubleshooting Appliance door does not open Childproof lock is activated Press the top of the door in the middle twice in quick succ...

Page 53: ...olts are included in the scope of supply If you use bolts that are too long this can deactiv ate the function of automatic door opening The safety device switches off automatic door open ing Call Cust...

Page 54: ...Turn off the water tap 2 Call Customer Service Page 70 E 3100 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 70 E 3200 or indicator for water supp...

Page 55: ...ction for leaks 10 Restore the power supply 11 Switch the appliance on E 3400 lights up Water is continuously running into the appliance 1 Turn off the water tap 2 Call Customer Service Page 70 E 6102...

Page 56: ...s loose 1 Clean the wastewater pump Clean wastewater pump Page 69 2 Secure the cover of the wastewater pump so it clicks into position Clean wastewater pump Page 69 E 6160 lights up Technical fault is...

Page 57: ...s plug of the appliance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 70...

Page 58: ...nutes after the pro gramme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited effectiveness Appliance door does not open automatically a...

Page 59: ...with sufficient space in between The spray jets must reach the surfaces of the table ware 2 Avoid points of contact Spray arm rotation of the lower spray arm is blocked Arrange tableware so that it do...

Page 60: ...t residue in the appliance Lid of the detergent dispenser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obs...

Page 61: ...stem Page 32 In most cases you will need to increase the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white c...

Page 62: ...food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 12 Coloured coatings blue yellow brown that are difficult or im possible to remove are present inside the applian...

Page 63: ...erature is too low Select a programme with a higher washing temper ature Programmes Page 19 Tableware has been precleaned too intensely The sensors chose a weaker programme Stubborn soiling cannot be...

Page 64: ...tem to the water hardness Setting the water softening system Page 32 Use detergent with a glass protection component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are o...

Page 65: ...refill indic ator lights up Insufficient special salt Add Special salt Page 32 Sensor does not detect special salt tablets Do not use special salt tablets Refill indicator for spe cial salt does not...

Page 66: ...socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automatically You did not wait until programme ended Terminate programme Page 40...

Page 67: ...been installed properly When closed the appliance door its decor or at tached parts should not knock against adjacent cabinets or the worktop Automatic door opening is not in home position Wait for a...

Page 68: ...en Troubleshooting 68 Fault Cause and troubleshooting Knocking or rattling noise Position light items of tableware securely...

Page 69: ...he pump cover using a spoon and grip it by the crosspiece 6 Lift the pump cover inwards at an angle and remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign...

Page 70: ...e supply hose and let the water drain out 20 4 Disposing of old appli ance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the applian...

Page 71: ...your appliance s de tails and the Customer Service tele phone number to find them again quickly 21 2 AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment...

Page 72: ...the copyright holders as free or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect...

Page 73: ...de clares that the appliance with Home Connect functionality is in compliance with relevant statutory requirements 1 A detailed Declaration of Conformity can be found online at www gag genau com gb a...

Page 74: ......

Page 75: ......

Page 76: ...4 81739 M nchen GERMANY www gaggenau com 9001793519 9001793519 en 030215 Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton...

Reviews: