Making a claim;
Defects due to causes other than faulty materials or workmanship are non –
manufacturing faults and will therefore not be considered for repairs / replacement /
servicing;
Smells relating to your Hesita Motion mattress
You may smell some initial odours when the packaging of your new mattress has been
removed. In most cases this stem from the fire retardant used and for the vast majority
this smell goes unnoticed.
For those with the blessing / curse of a heightened sense of smell, you may feel that
your new mattress has a damp aroma. To dissipate this, we recommend airing your
mattress in a well ventilated room for a few hours upon delivery and then subsequently
stripping both the bed and mattress once a month to allow the mattress to air.
Body indentations
Initial body indentations may be visible when the mattress is first used, this is common
and is simply a result of the normal settlement of the mattress. However, the guarantee
does cover deterioration within the mattress that has caused permanent indentations,
providing there has been no misuse that may have aggravated the problem.
Perceived level of comfort
Whether purchased online or from a retail store, the perceived level of comfort
and firmness is subjective and therefore cannot be used as the foundation of a
manufacturing fault claim.
Abuse, Misuse and General Wear and Tear
Use of a non Hestia Motion base
The performance of your Hestia Motion mattress cannot be predicted on a non Hestia Motion base.
Bases that have not been manufactured by Furmanac may feature different mechanisms and/or adjust
to different angles consequently causing extra stress on your mattress. Consequently, any Hestia Motion
mattress not used on a Hestia Motion branded base will not be covered by the guarantee.
Use of non Hestia Motion mattress
Your Hestia Motion base has been designed to work with Furmanac adjustable mattresses. Non Hestia
motion mattresses may be too heavy / too light and consequently inhibit the performance of the
adjustable base and possibly even damage it. It is for these reasons that bases that have not been used
with the specified mattress will not be covered.
Other
• Use without bed linen on the mattress.
• Removal of a mattress cover that has not been explicitly labelled as having a “removable, washable cover”.
• Soiling / wetting / leaving the product in an unsanitary condition.
• Failure to follow the instructions regarding rotation / turning of the mattress outlined on the mattress label.
• Subjecting the product to excessive wear and tear e.g. jumping up and down on the bed.
• Overloading any drawers with weight more than 5kg.
• Where the mattress and/or base has been resold / gifted to a new owner.
• Exceeding the recommended weight limit of
• 25 stone on a 3’0 / 4’0 Mirage
• 28 stone on a 3’0 Independent / Salisbury
• 35 stone on a 4’0 / 4’6 Independent / Salisbury
• 50 stone on a 5’0 / 6’0 Mirage
• 56 stone on a 5’0 / 6’0 Independent / Salisbury
• Sleeping in the bed with the head end in a raised positioned.
• Applying force / pressure to the head end whilst operating or in an upright position.
