Fujitsu SRS-9912 User Manual Download

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2-10

Using the T

rminal

TRANSFER
<DMS-100, NI1>

Transfers a call
to another
phone

To transfer a call, follow these steps:

1. While still on the call, press CONF.

The CONF button indicator lights up. The call is
put on hold and its CA indicator flashes red.

2. An idle CA/DN is selected. Dial the number of

the person you want to transfer the call to.

•

If the person answers, you can talk privately
before completing the transfer.

•

If the line is busy or the person does not
answer, press the button in the handset
cradle (press SPKR if you are using handsfree
mode). Then press the flashing CA button
to return to the original call.

Note:

To do a “blind” transfer, where you do

not talk to the person you are transferring
the call to, wait for the person’s phone to
ring, press the TRAN button, and hang up.

3. After announcing the transfer, press TRAN and

hang up.

4. Hang up the handset, or, in handsfree mode,

press SPKR.

You are disconnected from the call, leaving the other
two parties connected.

Note:

The DMS-100 NI1, the transfer procedure

is different. On NI1, press CONF as the first
step, then follow the preceding instructions.

Note:

In Siemens installations, transferring calls

is accomplished without a TRAN button.

To transfer a call, follow these steps:

1. While on an active call, press CONF.

The CONF button indicator lights up. The call is
put on hold, and its CA indicator flashes red.

2. An idle CA is selected. Dial the number of the

person you want to transfer the call to.

•

If the person answers, you can talk privately
before completing the transfer.

TRANSFER
<EWSD>

Transfers a call
to another
phone

Summary of Contents for SRS-9912

Page 1: ......

Page 2: ...Terminal Terminal Set Up SRS 9924 ABM NI 5E Custom Terminal Installation Terminal Accessories NI 5E Custom Appendix Terminal Testing NI 5E Custom Appendix Error Messages Appendix Ordering National ISDN Lines USER GUIDE 1 2 3 4 5 6 A B C D Appendix 5E Custom Terminal ICI Displays SRS 9924 9912 AND ...

Page 3: ...ion exists or to order copies of publications write to Fujitsu Network Communications Inc 1000 St Albans Drive Raleigh NC 27609 or call 1 800 228 ISDN Please direct all communications to End User Products No part of this publication may be reproduced or translated stored in a database or retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or oth...

Page 4: ...ing antenna of the affected receiver Increase the separation between the equipment and the affected receiver Connect the equipment to an outlet on a circuit different from the one to which the affected receiver is connected Consult a dealer or experienced radio or television technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the u...

Page 5: ... order to make necessary modifications to maintain uninterrupted service Important Safety Information The Fujitsu ISDN Terminal should be used according with all instructions and precautions provided in this guide Read and understand all installation instructions Install cords where they cannot be a hazard to anyone walking nearby Use only a Class 2 power source or communication circuit power sour...

Page 6: ...the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources Preface This guide provides descriptions and procedures for using Fujitsu s Digital Feature Phones SRS 9924 and SRS 9912 when attached to a switch supporting ISDN National ISDN referred ...

Page 7: ...or to a particular phone system have the following format or symbols inserted These symbols appear in the section heading when the information applies entirely to that system or they appear adjacent to a command where only a specific action applies to that system 5E Custom Only National ISDN Only Instructions pertaining to either NI only or 5E Custom only appear in a shaded area on the page For sp...

Page 8: ...asks you are performing The labels do not however have to be displayed for these keys to work Timeouts When you are setting up local features as described in Chapter 3 some of the data entry displays have built in timers If you do not enter information within six seconds the display reverts to the menu for selecting the feature you were setting up You must reselect the feature and start again Star...

Page 9: ...ator may be your phone company representative or a member of your telecommunications department ISDN CONCEPTS ISDN stands for Integrated Services Digital Network which provides many voice features The basic ISDN service provides two 64 000 bits per second B channels for voice communications There is also one D channel at 16 000 bits per second for network signalling The combination is often referr...

Page 10: ...e two B channels at the same time the message B CHANNEL BUSY appears Talk to your System Administrator if you get this message frequently SPID For your terminal to work it must have a valid Service Profile IDentifier SPID The SPID number is usually selected and entered when the terminal is installed If your digital set already has a SPID number you don t have to reenter it For the procedure to ent...

Page 11: ...E FUJITSU TERMINAL 2 1 PLACING AND RECEIVING CALLS 2 2 Handset Calls 2 3 Handsfree Calls 2 3 Headset Calls 2 4 PLACING A CALL TO A LEASED NETWORK 5E CUSTOM 2 5 FUNCTION BUTTONS 2 6 REDIAL 2 7 HOLD 2 7 CONFERENCE 2 7 DROP 2 8 TRANSFER 2 9 ONE TOUCH CALLING 2 11 USING CALL ANNOUNCE INTERCOM 2 11 UNANSWERED CALL LOGGING UNA 2 13 PERSONAL DIRECTORY 2 14 Chapter 3 TERMINAL SET UP 3 1 MENU MODE OPERATIO...

Page 12: ...fying the Directory Numbers of Call Screeners 3 21 CALL APPEARANCE PREFERENCE 3 23 MIC OFF 3 25 SETTING UP EDITING THE PERSONAL DIRECTORY 3 26 Chapter 4 SRS 9924 ADD ON BUTTON MODULE 4 1 Chapter 5 INSTALLATION 5 1 INSTALLING THE TERMINAL 5 2 CONNECTING TO THE NETWORK 5 3 SETTING UP SPIDS 5 3 LOADING OR MODIFYING NETWORK DATA 5 7 TERMINATION RESISTORS 5 23 Chapter 6 ACCESSORIES 6 1 Labeling the Set...

Page 13: ...SRS 9924 ABM is described in Chapter 4 0 9 W XY Z TU V 8 7 PQ RS GH I 4 JKL 5 6 M N O D EF 3 AB C 2 1 SRS 9924 MENU MSG Multifunction Buttons Softkeys Function Keys Optional ABM Volume Contrast Buttons DROP CONF TRAN REDIAL HOLD SPKR 13 14 15 16 17 MIC OFF 7 8 9 10 11 12 1 2 3 4 5 6 18 19 20 SRS 9924 ABM 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Figu...

Page 14: ...U MSG Multifunction Buttons Softkeys Function Keys Optional ABM Volume Contrast Buttons DROP CONF TRAN REDIAL HOLD SPKR 13 14 15 16 17 MIC OFF 7 8 9 10 11 12 1 2 3 4 5 6 SRS 9924 ABM 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 18 19 20 Figure 1 2 SRS 9924 5E Custom Front Panel ...

Page 15: ...SRS 9912 National ISDN Front Panel MSG Name Multifunction Buttons Softkeys Function Keys Volume Contrast Buttons MENU Number SRS 9912 0 9 W XY Z TU V 8 7 PQ RS GH I 4 JKL 5 6 M N O D EF 3 AB C 2 1 DROP CONF TRAN REDIAL HOLD SPKR 18 19 20 1 2 3 4 5 6 ...

Page 16: ...Name Multifunction Buttons Softkeys Function Keys Volume Contrast Buttons MENU Number SRS 9912 1 2 3 4 5 6 0 9 W XY Z TU V 8 7 PQ RS GH I 4 JKL 5 6 M N O D EF 3 AB C 2 1 DROP CONF TRAN REDIAL HOLD SPKR Figure 1 4 SRS 9912 5E Custom Front Panel ...

Page 17: ...sistor DC power connector 48V DC OFF ON PS TR OFF ON LINE Handset Headset connector located beneath terminal ISDN Line Connector Power Source selection C Figure 1 5 Digital Set Rear View Handset Headset plug Rear stand Figure 1 6 Digital Set Bottom View ...

Page 18: ...minating resistor This built in resistor labeled TR provides a standard termination to the ISDN line The factory setting is OFF DC power connector This connector labeled 48 V DC provides an alternative to power delivered through the ISDN line Power source selection This switch may be used in multiple terminal installations ON AC adapter only OFF Power source 2 or AC adapter ISDN line connector Use...

Page 19: ... has six function buttons Three of these are permanently assigned to local functions SPEAKER HOLD and REDIAL SPEAKER with LED indicator Enables disables handsfree operation 9924 or group listening function 9912 HOLD Holds an active call REDIAL Redials the last number you dialed CONFERENCE with LED indicator Adds parties to an existing call Button 18 NI utilizes Feature Activators 18 or 60 DROP Dis...

Page 20: ...tton 1 Multiple appearances of the same DN are always on adjacent CA buttons The button at the end of a row is adjacent to the button beginning the next row up Note This guide uses the term directory number appearances to refer to telephone numbers that appear on more than one CA button The Nortel term for CAs that can handle more than one call is Additional Functional Calls A telephone can also b...

Page 21: ...747 3456 flashes green You can answer the call by pressing that CA button and picking up the handset The LED turns steady red After answering the call you can press the second 747 3456 CA button to originate another call The first call is automatically put on hold If another call comes in you can press the third CA button representing 747 3456 to answer the third call The second call is also place...

Page 22: ...y changes to the names for the four keys directly below the display shown below These keys are called softkeys because the functions they control change as you use the menus to set up different features UNA L DIR CLEAR OPTIONS 1 2 3 4 Menu Standard Softkey Layout Note Softkey 1 also serves as the ENTER key and Softkey 2 also serves as the NEXT key and allows you to scroll through the menu options ...

Page 23: ... the first ringing Call Appearance picking up the handset connects you immediately with the incoming call This preference setting is called RING preference If the set is programmed to pick the first idle Call Appearance picking up the handset gives you a dial tone In this case you must press the flashing green Call Appearance button and pick up the handset or press SPKR to answer an incoming call ...

Page 24: ... remain in handset mode or automatically enter handsfree operation based on the configuration choice recorded with your telephone service provider Please note this is different from One Touch buttons for placing calls which is described later in Chapter 2 This guide assumes that handsfree operation is automatic when you press an idle CA that is onetouch is yes If your installation is different the...

Page 25: ...n vanishes after about three seconds after you hang up Onhook dialing can be used to place calls You can dial the number first then pick up the handset The phone automatically dials the number The number you enter remains available for dialing for about three minutes 1 Pick up the handset and if necessary press the greenflashingCA TheLEDchangestosteadyred 2 Converse with the calling party 3 When y...

Page 26: ...d All dialing tones and telephone conversation will be audible only through the headset Your voice and any other transmitted sounds will go through the headset microphone only Refer to Chapter 3 for instructions on how to set up headset mode 1 Press SPKR Its LED will light red and you will hear a dial tone 2 Dial the desired number 3 Converse with the called party then hang up by pressing SPKR 1 P...

Page 27: ...ne are turned off If you are using handsfree mode and want to use the handset 5E CUSTOM ONLY Placing a Call to a Leased Network Method 1 To call someone in a leased network from outside the network you must enter an access code Also you must have some way of indicating to the ISDN switch that the numbers you are entering represent a leased network access code You accomplish this by entering a deli...

Page 28: ...atically sends the entered numbers and code to connect to the leased network number FUNCTION BUTTONS The terminal has six function buttons located to the left of the numeric keypad Three buttons are permanently assigned to local functions REDIAL HOLD and SPKR and the other three buttons are usually assigned to CONFerence DROP and TRANsfer On NI Fujitsu supports two sets of telephone company assign...

Page 29: ...er CA Conference is a network based feature that you must subscribe to from your telephone company The number of conference call participants allowed depends on the number specified when you subscribe to the feature Ask your System Administrator how many participants are allowed After establishing the initial call add participants to the conference call by following these steps 1 Press CONF The CO...

Page 30: ...epeating the preceding three steps as many times as required up to the maximum number of participants Some installations leave the other conference participants connected if you disconnect Ask your System Administrator whether your conference feature works this way Otherwise when you disconnect all other conference participants are disconnected also DROP is a network based feature that you must su...

Page 31: ...d on hold An idle CA is selected Its LED lights steady red and a dial tone sounds 2 Dial the third party 3 Once connected announce the transfer to the person who answers and converse privately 4 Press TRAN again and hang up The third party just called is connected to the party held for transfer You are dropped from the call and the other two parties remain connected Notes A blind transfer is one i...

Page 32: ... are transferring the call to wait for the person s phone to ring press the TRAN button and hang up 3 After announcing the transfer press TRAN and hang up 4 Hang up the handset or in handsfree mode press SPKR You are disconnected from the call leaving the other two parties connected Note The DMS 100 NI1 the transfer procedure is different On NI1 press CONF as the first step then follow the precedi...

Page 33: ... passwords personal ID numbers and voice mail access codes You can store a code on its own one touch button or you can include special codes as part of a single one touch number See Chapter 3 for instructions The Call Announce Intercom feature is a convenient way to screen incoming calls then announce the call to the intended recipient The screener places the incoming call on hold uses a designate...

Page 34: ...ion of the call recipient The recipient s terminal sounds an alert tone immediately answers the call and activates the intercom feature 3 Talk to the recipient If the recipient is set up for one way intercom pause a few seconds to give the recipient time to press the MIC OFF button and respond With two way intercom the recipient can respond immediately just by speaking Note To transfer the call at...

Page 35: ...more such calls and the information from the next unanswered call will record over the oldest call in the list 12 15PM WED APR 5 UNA L DIR CLEAR OPTIONS To see the data for each unanswered call press UNA The resulting screen looks something like this 777 1111 4 05 NORM SMITH 12 15PM The 777 1111 is the number of the calling party Norm Smith is the calling party identification Each time you press U...

Page 36: ...te the next UNA record you must press UNA again Your terminal has a Personal Directory feature that allows you to store up to 32 names and associated telephone numbers in the set Names may be up to 16 characters long and telephone numbers may be up to 30 characters long 1 Press L DIR to access the directory 01 BILL HALEY 02 FUJITSU 2 Scroll to the name of the person you want to call or enter the D...

Page 37: ...he display above the keys Press MENU again to redisplay the information displaced by the softkey labels You can use the softkeys any time whether or not the names are showing UNA L DIR CLEAR OPTIONS 1 2 3 4 Menu Standard Softkey Layout Some of the data entry screens in menu mode procedures have built in timers If you do not enter information within six seconds the display reverts back to the menu ...

Page 38: ... the menu options at any time as follows NI ONLY Press NEXT repeatedly to cycle through the menus 2 To select the option you want press the appropriate key s on the numeric keypad then press ENTER If you notice a mistake after pressing ENTER and want to cancel the keypad entry press asterisk To clear an entry before pressing ENTER press CLEAR 3 To exit menu mode press OPTIONS Menu mode is automati...

Page 39: ...Options for SPID and KEY ATTR set up are installation functions usually performed by your System Administrator or phone maintenance personnel These options are explained in Chapter 5 Multifunction buttons can be set to automatically dial numbers you enter up to 30 digits each The numbers you program can be any of the following Standard telephone numbers including the outside line access code usual...

Page 40: ...function button s number is at the far right of line 2 In this example it is 12 3 To program a standard telephone number or a special code press the keypad digits for the number you want recorded Include the outside access code such as 9 and area code for long distance The digits show on the second line ENTER DIRECTORY NUMBER DN 912229876543 12 To program a number that includes pauses and special ...

Page 41: ...ears remaining for 6 seconds 5 Press OPTIONS to return to the normal display Or To program or change another one touch number press a multifunction button then repeat steps 3 4 Or To return to the menu mode main menu press asterisk How you correct a mistake depends on where you are in the programming procedure Before pressing ENTER to record the number press CLEAR to erase the number Then enter th...

Page 42: ...ond pause for each comma In the example the digital set sends the voice mail access code pauses for two seconds while the system switches to voice mail and then sends the caller s voice mail password 8 2 4 7 6 2 9 9 9 2 5 0 2 Calling Number 2 second pause Voice mail access Voice mail 4 second pause password Use this feature for any call requiring multiple number entry For example use the feature t...

Page 43: ...onal numbers exist To see the additional numbers press NEXT Pressing NEXT repeatedly alternates between the two displays ENTER DIRECTORY NUMBER DN 94783664 1994 7 14 ENTER DIRECTORY NUMBER DN 437709 14 3 Complete the procedure in one of these ways To change the number enter a new number Then press ENTER The new number appears on the display as you enter it and replaces the old number To cancel the...

Page 44: ... the minute In this example assume you entered 12 INPUT MINUTE 99 12 06PM APR 30 Notes If you enter or too large a value such as 33 for the hour it is ignored and you must supply a valid entry 4 Enter the present minute and then press ENTER The screen changes to reflect your entry and to prompt for AM or PM In this example assume you entered 55 INPUT 0 AM 1 PM 99 12 55PM APR 30 5 Press keypad 0 fo...

Page 45: ...his example assume you entered 5 for May INPUT DAY 99 12 55PM MAY 30 8 Enter the present date 1 to 31 and then press ENTER The screen changes to reflect your entry and to display the message COMPLETED In this example assume you entered 1 for the date COMPLETED SAT 12 55PM MAY 1 This is useful when the phone is assigned to a new user Warning If you reinitialize your phone accidentally see Chapter 5...

Page 46: ...calling party The ninth and later unanswered calls replace the first second and so forth in order so your UNA list always has the most recent eight If the caller gets a busy signal the call is not considered unanswered If the set receives a call from a number already on the UNA list the latest call is recorded and the earlier call is dropped from the list The set can be configured to record unansw...

Page 47: ...or if you press asterisk the display returns to the second menu mode screen 4 UNA 5 SPEAKER 6 HAND HEAD SELECT ITEM 1 3 2 You can now select a different menu function or press OPTIONS to return to the normal display 12 55PM TUE MAY 1 To support UNA on selected CAs follow these steps 1 2 ENTER SUPPORTED SELECT SELECT ASSIGN KEY If ALL default was previously set all feature buttons light green Only ...

Page 48: ...nu function or press OPTIONS to return to the normal display To disable unanswered call logging follow these steps 1 OPTIONS 4 ENTER If the following screen appears the feature is enabled UNA SERVICE MODE SUPPORTED ALL To leave it as is press OPTIONS again 2 To disable UNA press ENTER This screen appears 1 ALL 2 SELECT 3 NO SUPPORT SELECT ITEM 1 3 3 3 ENTER NON SUPPORTED COMPLETED After about 6 se...

Page 49: ...RT COMPLETED You can set up the Digital Set to use the handset the speaker SRS 9924 or a headset by selecting from the following modes Enables use as a headset only phone You must disconnect the handset from the jack on the phone s left side and plug the headset into the same jack Calls are connected and disconnected only by your pressing the SPKR button In headset mode the handsfree mode includin...

Page 50: ...LETED You can now operate the terminal using only your headset The SPKR button controls picking up and hanging up calls and the MIC OFF button is not operational SRS 9924 The sounds that are usually audible through the speaker such as the key tones are now audible only through the headset This local feature allows you to Change the volume and tone of the ringer Select the ringer mode either normal...

Page 51: ...ELECT 1 4 NEXT 4 EXTRA HIGH SELECT 1 4 5 Press the desired volume number The phone rings once at the selected volume 6 When you hear a volume you like press ENTER MEDIUM COMPLETED To change another setting you can press asterisk to return to the menu mode options To set the ringer tone enter Ringer Service Mode then choose option 2 1 2 ENTER RINGER TONE MODE MEDIUM Setting Ringer Tone ...

Page 52: ...t ring flashes the LED of the receiving DN or CA button without ringing the bell To set the ringer mode enter Ringer Service Mode then choose option 3 1 3 ENTER RINGING MODE BELL 2 ENTER 1 BELL 2 SILENT SELECT 1 2 3 Press the ringing option then ENTER The following screen is shown SILENT COMPLETED To change another setting you can press asterisk to return to the menu mode options This selection de...

Page 53: ...SSIGN KEY The indicator of any one touch buttons you have assigned and the MIC OFF key if activated turn red 2 Press the multifunction button you have chosen to be the delimiter key and then press ENTER The indicator for the button you have chosen turns green and its number appears on the display Assigning a Leased Network Access Code Delimiter 5E CUSTOM ONLY To select the ringer mode enter Ringer...

Page 54: ... the word CANCEL Note The SRS 9924 utilizes either two way or one way intercom The SRS 9912 utilizes one way intercom The Call Announce Intercom feature is a convenient way to screen incoming calls then announce the call to the intended recipient The screener places the incoming call on hold uses a designated DN to announce the call to the recipient via intercom and may then transfer the call The ...

Page 55: ...ry Numbers Call Announce Intercom setup 9199263110 Activating Directory 9199263111 Number 919 926 3112 9199263112 Intercom mode 1 way or 2 way Designated for intercom This section describes the requirements for setting up Call Announce Intercom followed by the procedures to use Call Announce Intercom to announce a call Before selecting DNs for call screeners you may specify the CA buttons that are...

Page 56: ...TED After selecting the CA buttons that are to be auto answered you may proceed to select DNs for Call Screeners When enabling the feature you must specify a DN to be used by the screener to activate the recipient s intercom All recipients can specify the same DN for all CA Intercom calls Normal calls can still be made from this DN to numbers not set up for intercom Up to three DNs may be programm...

Page 57: ... supports up to three numbers for screeners To have more than three screeners use as a wild card For example entering 919 926 311 allows both the DNs 3112 and 3115 to activate the intercom Remember however that all other DNs from 3110 to 3119 would also activate the intercom To guarantee that DNs are always available for Call Announce Intercom the System Administrator should Allocate one DN on the...

Page 58: ...ature dial 3 and press ENTER When the screen displays the message INTERCOM TURNED OFF press OPTIONS to return to normal operation 4 Dial a telephone number of up to ten digits including wild cards and press ENTER When you press ENTER a screen appears announcing ONE or TWO WAY TURNED ON and showing the number you entered TWO WAY TURNED ON 919 926 3112 If a Call Screener has DNs identified by three ...

Page 59: ...ed when you go offhook lift the receiver or press SPKR You have four choices Primary line preference Selects button number 1 the CA associated with your primary DN If you have an incoming call on button number 1 you are immediately connected to the call If button number 1 is idle you get a dial tone If you are going offhook to retrieve a call on hold on button number 1 you must press the button to...

Page 60: ...with the call that has been ringing the longest You are immediately connected to the call Idle preference Selects a CA button that is idle if one is available If you have no incoming calls the terminal selects the idle CA with the lowest button number and gives you a dial tone To select a CA preference follow these steps 1 OPTIONS 11 ENTER CURRENT MODE IS PRIMARY 2 ENTER 1 RINGING 2 IDLE 3 PRIMARY...

Page 61: ...re deactivating the MIC OFF button make sure the function is turned off the LED is unlit before beginning the procedure This is option 11 in the 5E Custom OPTIONS Menu but the later steps to deactivate MIC OFF are the same 1 OPTIONS 12 ENTER MIC OFF KEY MODE NON SUPPORTED 2 ENTER 1 SUPPORT 2 NO SUPPORT SELECT 1 2 The LED in the upper right button indicates its current state Off Unassigned Green Ac...

Page 62: ... to either go to the directory entry to change or to get to the next available number for a new entry then press MENU Use the key to scroll forward and the key to scroll backward BILL HALEY EDIT NUM EXIT 3 EDIT ENTER DIRECTORY NUMBER 01 4 Enter the number then press ENTER ENTER DIRECTORY NUMBER 01 0123456789 ENTER NAME 5 Enter the name then press ENTER ENTER NAME JOHN SMITH COMPLETED ...

Page 63: ... require multiple key presses you must press the key when the display shows the letter you want Alpha entries are not recorded until you press the key After pressing the key the next press applies to the name s next display position For each space you want press followed by Numeric entries are recorded immediately and the next key press applies to the number s next character position To insert pau...

Page 64: ...Q R S 7 TUV T U V T 8 WXYZ W X Y Z 9 When you receive an incoming call and the Caller ID or other caller information is displayed you may use this as an entry in your Personal Directory Note If the directory is full the message DIRECTORY FULL will be displayed The directory will store 32 entries Numbers may be up to 30 digits and names may be up to 16 digits The following table shows the correspon...

Page 65: ...e multifunction buttons may be used for call buttons CAs or DNs ISDN features or One Touch numbers The additional buttons are ideal for users requiring a large number of One Touch keys many ISDN features or who need access to multiple CAs The ABM is connected to the SRS 9924 by a cable which plugs in beneath both units as well as by a metal plate SRS 9924 ABM 21 22 23 24 25 26 27 28 29 30 31 32 33...

Page 66: ... 4 Using the NI 5E Custom SRS 9924 ABM SRS 9924 ABM 5E Custom ABM button number Assignments Figure 4 2 SRS 9924 ABM 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 18 19 20 ...

Page 67: ...ttach the ABM 1 Use a sharp object remove the cover from the ABM jack on the bottom of the terminal then plug in the ABM cable 2 Place the ABM and the terminal side by side to position the connector plate 3 Insert and tighten the four screws to connect the two units Figure 4 3 SRS 9924 ABM Bottom View Cable Connector Plate ...

Page 68: ...4 4 4 Using the NI 5E Custom SRS 9924 ABM Notes ...

Page 69: ...ion to the Telephone Company network Implementation procedures vary from one manufacturer to another Switch Manufacturer DMS 100 Nortel 5ESS Lucent National ISDN EWSD Siemens 5E Custom Lucent Setting up Service Profile IDentifiers SPIDs Loading network data This may be accomplished by two methods 1 The most common method is downloading of features from the switch or 2 In unusual situations manual ...

Page 70: ... the power and NT1 are located at the user s desk Figure 5 1 illustrates the connections when one power supply is used for both the NT1 and the terminal and also indicates the position of the power switch on the terminal Figure 5 1 Power Connections 0 9 W XY Z TU V 8 7 PQ RS GH I 4 JKL 5 6 M N O D EF 3 AB C 2 1 SRS 9924 MENU MSG DROP CONF TRAN REDIAL HOLD SPKR To Telco RJ 11 or RJ 49 Power Supply ...

Page 71: ...ssistance from your System Administrator to complete the installation In order to assure proper operation it is recom mended not required that you depress key pad keys 1 and 6 while connecting the telephone to the power source either the wall jack or the AC Adapter Depress the keys for 10 seconds until the display goes blank Then release the keys The set will go through its self test you are ready...

Page 72: ...roll through the available SPIDS Press ENTER when the is indicating the correct SPID 1 50555512120101 SP AU PB 50555512130101 Press the key to scroll forward through the SPID numbers use the key to scroll backward then press ENTER to select a number SPID SELECTION COMPLETED 50555512120101 After SPID selection is complete an automatic download is requested from the switch You should be able to begi...

Page 73: ...itches manual configuration of features and lines may be necessary Although each service provider can decide the number of characters and format of the SPID most have agreed on a simple format This format referred to as generic SPID format is likely the format used by your service provider Note The generic SPID format consists of 14 digits 10 digit DN 4 digits usually 0101 The first component is t...

Page 74: ...ge Notification If you request a change to your ISDN service configuration when that change is completed in the central office the switch typically notifies the terminal that a change has occurred The terminal then requests a download from the switch to update its configuration This occurs automatically If you have used manual configuration to reassign features the settings that differ from the do...

Page 75: ...or If the switch has downloaded network data automatically you can use these procedures to modify the set configuration to conform to your personal preferences In these procedures you select a button on your terminal and assign the button a Directory Number Call Appearance Number Intercom or Group Intercom Number or a Feature Number recognized by the network In a power failure data on a reconfigur...

Page 76: ...Features If you must manually configure your set or if you want to rearrange the button assignments on your set you must use the following method If you plan to change a button assignment from one category to another e g Call Appearance to Directory Number you must first cancel the current assignment and add the new assignment For changes within a category call forwarding to call pick up simply re...

Page 77: ...ease consult the instructions in the following sections 1 Assigns buttons to Call Appearances in CACH 2 Assigns buttons to network provided features in both CACH and EKTS ACO 3 Assigns buttons to Directory Numbers in EKTS ACO AFC 4 Assigns buttons to network provided intercom and Group Intercom 5 Assigns the network conference feature button 6 Assigns the transfer key 7 Assigns the originating dir...

Page 78: ...ice provider will provide you with Call Appearance Numbers and associated Telephone Numbers Example Telephone Number 555 1212 is your Primary Directory Number and occupies CA 1 2 and 3 Telephone Number 555 3333 is a secondary or shared Telephone Number and occupies CA 4 5 and 6 Note that CA numbers are always distinctive 1 1 ENTER CALL APPEARANCE MODE SELECT ASSIGN KEY The set s indicators show bu...

Page 79: ... number or cancel the current number If you press an unlit button the screen looks like this CA XX XX is the number of the multifunction button you pressed If you pressed a green lit button the current feature number appears after CA The new number you enter replaces this number 3 You now have two choices To add or change the CA number enter the new number and press ENTER or To cancel the CA numbe...

Page 80: ...ls If you encounter problems review these items for accuracy 1 2 ENTER FEATURE ACTIVATOR MODE SELECT ASSIGN KEY The set s indicators show button status as follows Green indicates a button already assigned to a network feature Red indicates a button already assigned to a DN CA or to Intercom or Intercom Group or to a local feature such as one touch Unlit indicates an unassigned button 2 Press the b...

Page 81: ... you enter replaces this number 3 You now have two choices To add or change the feature assignment enter the feature number you received from the telephone company and then press ENTER To cancel the feature assignment press CLEAR softkey 3 and then press ENTER The final screen looks like this FA XX XX COMPLETED If you canceled the current assignment no numbers appear after FA and the button indica...

Page 82: ...ton is set at the factory as CA 1 If you subscribe to EKTS or Basic ISDN on a DMS NI1 it is necessary to first clear the CA setting Then you can enter DNs 1 3 ENTER CALL APPEARANCE MODE SELECT ASSIGN KEY The first button lower left lights green This is the factory default CA 1 2 Press multifunction button 1 3 CLEAR ENTER CA COMPLETED Now that you have cleared CA 1 from your first call button you a...

Page 83: ...he set waits for you to press a valid button If you press a green button the display shows the current Directory Number assigned to that multifunction button You can either enter a new Directory Number to replace the current number or cancel the current number If you press an unlit button the screen looks like this DIRECTORY NUMBER MODE DN XX XX is the number of the multifunction button you presse...

Page 84: ... and 5 To return to normal operation press OPTIONS To make additional button assignments press any red lit button and then press asterisk This returns you to the menu mode main menu This completes the programming of Directory Numbers If you have programmed your SPID correctly completed this procedure and your ISDN line is properly plugged in you should now be ready to place and receive voice calls...

Page 85: ...CONF APPEARANCE SELECT ASSIGN KEY 3 Press selected CONF button This screen appears CONFKEY XX FA XX 4 Press ENTER The selected button s LED turns green CONFKEY 16 FA 18 or 61 COMPLETED Note This step is not necessary if TRAN is assigned to Button 20 using Feature Activator 20 or 61 1 To manually assign the TRAN key for your terminal press 6 ENTER to view the following display TRANSFER REGISTRATION...

Page 86: ...t you can order from your telephone company It is called Call Appearance Reservation For these features to work properly both the terminal and the switch must be properly configured The categories described as call appearance reservation status that you may select are listed below Originating only allows certain Directory numbers or call appearances of Directory Numbers to be used for outgoing cal...

Page 87: ...r your terminal press 7 ENTER to view the following display ORIGINATING DN MODE SELECT ASSIGN KEY 2 Press the selected Multi assign key ORIGINATING DN MODE ORIGINATING DN ON 1 3 Press ENTER The following display is shown You have the option to turn the selected key ON or OFF 1 ON 2 OFF SELECT ITEM 1 2 4 Press 1 or 2 to change the current status or press ENTER to accept the current status ORIGINATI...

Page 88: ...vation has been included in subscribed features follow the procedure below 1 To verify the Call Appearance Reservation key press 8 then ENTER to view the following display CA RESV MODE SELECT ASSIGN KEY 2 Press the selected Multi assign key CA RESV MODE CA RESV ORG 1 3 Press ENTER The following display is shown You have the option to verify the CA Reservation mode TRM Terminating Only ORG Originat...

Page 89: ...nated Call Appearance DCA If you do not assign a DCA the terminal will automatically select a default call button 1 To manually assign the Designated Call Appearance key for your terminal press 9 ENTER to view the following display DESIGNATED CA MODE SELECT ASSIGN KEY 2 Press the selected Multi assign key DESIGNATED CA REGISTRATION DSGN CA ON 1 3 Press ENTER The following display is shown You have...

Page 90: ...re Assigned FA FI SRS 9924 SRS 9912 3 way conference Drop Transfer Message Waiting Bridge Call Exclusion Privacy Bridged Call Exclusion Call Forwarding Variable FA XX FI XX FA 57 FI 57 FA XX FI XX FA 58 FI 58 FA XX FI XX FA 59 FI 59 FA 63 FI 63 18 18 19 19 20 20 XX 15 XX 16 XX 17 LED 18 18 19 19 20 20 XX 4 XX 5 XX 6 LED FA 18 FI 18 FA 60 FI 60 FA 19 FI 19 FA 62 FI 62 FA 20 FI 20 FA 61 FI 61 Note O...

Page 91: ...ect either 50 or 100 Ohms Sometimes these settings are accomplished via switches other times they are done with jumpers Follow the NT1 manufacturer instructions to set the Termination to ON or OFF as needed NT1 s may also have a timing setting with the options FIXED or ADAPTIVE On some NT1 s the options may be labeled PB or PTP PB is equivalent to FIXED and PTP is equivalent to ADAPTIVE Timing set...

Page 92: ... should be set to ADAPTIVE or PTP NT1 TR OFF Terminal Equipment TR ON Terminal Equipment TR ON The TR switch on the Terminal Equipment farthest from the NT1 should be ON The TR switches on all other Terminal Equipment should be OFF The TR switches on the NT1 should be set to ON at 100 Ohms NT1 timing switches should be set to ADAPTIVE or PTP NT1 TR ON 100 Ohms Terminal Equipment TR OFF Terminal Eq...

Page 93: ... into the semi circular notch at the bottom middle of the plastic cover and lift the cover upward Shown in Figure 6 1 Below the cover is a template Write button labels on this template to show the directory numbers or features assigned to each button Then lay the template back on the front panel Reinsert the plastic cover Note A template printing accessory is available via the Fujitsu web site It ...

Page 94: ...al Set Do not separate the templates until printing is complete As an alternative to printing you may print type or write in the needed designation on the template Additional templates may be purchased from your distributor or from Fujitsu Any loose materials must be removed before placing the template in the laser printer Failure to remove loose materials may result in a paper jam in the printer ...

Page 95: ... kit to the wall as shown in the illustration Three screws hold the terminal mount and two screws hold the optional ABM mount 2 Connecting the lower hook of the wall kit to the bottom of the terminal 3 Connecting the upper hook of the wall kit into the slot on the bottom of the terminal Mounting kit ABM Mounting kit Lower hook Upper hook ...

Page 96: ...of the terminal To replace the cartridge 1 Remove the screw holding the cartridge 2 Pull the cartridge from the housing Be sure to note the orientation of the cartridge 3 Place a new cartridge in the receptacle and replace the screw ROM Cartridge Figure 6 4 ROM Cartridge ROM Cartridge ...

Page 97: ...lug from the 48 V DC jack if you are using the DC power supply 2 Press and hold down both 1 and 4 on the numeric keypad as you reapply power Keep them down until the automatic LED test begins The LED test is described in the next section While the test is running this screen is displayed SELF TEST LED When the LED test is complete this screen appears SELF TEST KEY TEST The set cannot originate or ...

Page 98: ... interrupted at will to change the test under way but test 4 cannot be interrupted by pressing any key Pressing any button other than 1 through 4 and 6 through 9 which are reserved for test selection sounds its associated confirmation tone turns its LED red if it has one and displays the following information on the LCD Key Test For the keys Soft keys Menu Key Multifunction buttons With the range ...

Page 99: ...ill be evident When you press the 3 on the DTMF keypad the LCD displays the first set of display characters supported by the set Press 3 again to display the rest of the supported display characters To exit from either test press any multifunction key softkey or DTMF key DTMF keys 1 2 3 and 4 are reserved for test selection and not displayed on the LCD For the keys Fixed function buttons With the ...

Page 100: ...eads from all RAM locations If any error is detected the test sequence stops at that point and reports by displaying an error code on the display for example SELF TEST MEMORY LINE TEST ERROR CODE 06 06 is only one example Other codes may appear in its place if different errors are discovered Any error code display reflects an error condition to be handled by your System Administrator No other test...

Page 101: ...tion 006 CHANNEL UNACCEPTABLE Not acceptable for use by switch 07 Call awarded and being delivered in an established protocol 016 Normal clearing 017 BUSY Called user busy 018 NOT ANSWERED Called user not responding 019 NOT ACCEPTED User alerted no answer 021 CALL REJECTED Call rejected 022 NUMBER CHANGED Number called has been changed 026 NOT SELECTED Non selected user clearing 027 OUT OF ORDER D...

Page 102: ...ty not UNSPECIFIED available 050 FACILITY N A Requested facility not subscribed 051 SERVICE NG Service request incompatible 052 Outgoing calls barred 053 SERVICE NG Service operation violated 054 CALLED BARRED Incoming calls barred 057 BEARER TYPE NOT AUTHORIZED 058 BEARER TYPE NOT Bearer capability not PRESENTLY AVAILABLE presently available try again 063 Service or option not available 065 BEARE...

Page 103: ... 091 Transit network does not exist 096 MANDATORY INFORMATION ELEMENT IS MISSING 097 MESSAGE TYPE Message not recognized by NON EXISTENT OR NOT switch IMPLEMENTED 099 INFORMATION ELEMENT Message not recognized by NON EXISTENT OR NOT switch IMPLEMENTED 100 INVALID INFORMATION Coding structure not ELEMENT CONTENTS implemented 101 MESSAGE NOT COMPATIBLE WITH CALL STATE 102 RECOVERY ON TIMER Procedure...

Page 104: ... PREFIX 0 DIALED IN ERROR 009 PREFIX 1 DIALED IN ERROR 010 PREFIX 1 NOT DIALED 011 EXCESSIVE DIGITS RECEIVED Switch has truncated CALL IS PROCEEDING excessive digits and call is proceeding 26 MISROUTED CALL TO A PORTED NUMBER 051 CALL TYPE INCOMPATIBLE WITH SERVICE REQUEST 053 SERVICE OPERATION VIOLATED 101 PROTOCOL ERROR Call cleared due to THRESHOLD EXCEEDED excessive protocol errors ...

Page 105: ...ent that ANNOUNCEMENT access code is not UNDEFINED CODE defined 030 SPECIAL INTERCEPT Announcement that ANNOUNCEMENT NUMBER number is unassigned UNASSIGNED 031 SPECIAL INTERCEPT Announcement that ANNOUNCEMENT CALL call is blocked due to BLOCKED DUE TO GROUP group restriction RESTRICTION 090 SEGMENTATION ERROR Parameter downloading message error 091 REASSEMBLY ERROR Parameter downloading error 101 ...

Page 106: ...e Displayed 003 NO ROUTE TO DESTINATION 016 NORMAL CLEARING 017 USER BUSY 018 NO USER RESPONDING 019 USER ALERTING NO ANSWER 021 CALL REJECTED 022 NUMBER CHANGED 027 DESTINATION OUT OF ORDER 034 CIRCUIT CHANNEL CONGESTION 057 BEARER CAPABILITY NOT AUTHORIZED 065 BEARER CAPABILITY NOT IMPLEMENTED ...

Page 107: ...llow when installing your ISDN service The solution packages outlined here were designed to meet the needs of many users One or more of them may meet your needs On the other hand your needs may be unique and require a fully customized design of your ISDN service The IOCs are not often used for Centrex Services To achieve the goal of easy ordering Fujitsu has developed compatibility with generic IS...

Page 108: ...sted below Following the definitions you will see a terminal template for each solution package The template shows the features and call buttons that will appear on your set if you select that solution package Depending on your needs one or more of these packages may be suitable If you do not find a solution set that meets your needs exactly please select the one that meets most of your needs and ...

Page 109: ...nswer or when your line is busy set up at service subscription CFV Call forwards incoming calls to a number you select activated by user when needed MSG Message Waiting in your telephone company provided voice mail Conference Allows you to make a three way call Drop Allows you to drop the last party added to a three way call Transfer Allows you to transfer a call to another telephone number Hold A...

Page 110: ...itched voice on one B channel Non EKTS Primary Directory Number Additional Call Offering for CSV CRBL 3 HOLD CONFERENCE Button FA 60 DROP Button FA 62 TRANSFER Button FA 61 CALL FORWARDING VARIABLE FA 57 CALL FORWARDING BUSY DON T ANSWER VISUAL MESSAGE WAITING INDICATOR FA FI 63 Note When downloading features CALL FWD VAR will be automatically assigned to button 6 on the SRS 9912 and button 12 on ...

Page 111: ...nX Incoming call external LNn Listed directory number where n 1 to 8 OnL On another line call unanswered call forwarded because called party was on another CA OuI Outgoing call internal OuX Outgoing call external Pck Call picked up PNw Private network Pri Priority call RbQ Ringback queuing call Spl Split Tin Tie trunk n where n 1 to 8 WTn WATS band n where n 1 to 5 An asterisk in the display means...

Page 112: ...2 APPENDIX D D Appendix 5E Custom Terminal ICI Displays NOTES ...

Page 113: ...eypad Microphone MIC OFF DROP CONF REDIAL TRAN HOLD SPKR Function Buttons Volume Contrast Buttons Fujitsu recommended FA FI assignments Permanent This card is intended as a quick reference For additional information see the User s Guide Message Waiting LED FA FI 63 Call Forwarding Variable SRS 9912 FA FI 57 on Key 6 SRS 9924 FA FI 57 on Key 17 Fujitsu Network Communications Inc 1000 St Albans Driv...

Page 114: ...ars After displaying most recent call display returns to the oldest call 3 To delete displayed call information press on the keypad then CLEAR softkey 3 To Use Personal Directory 1 Press L DIR 2 Scroll to the name and number you want to call using the key to scroll up and the to scroll down The should be next to the Name you want to call You may also dial the two digit code e g 02 associated with ...

Page 115: ... 5 To complete the transfer press TRANSFER and hang up CUSTOM COMMANDS FOR 5ESS SYSTEM ONLY To TRANSFER a Call 1 Press TRANSFER If no dial tone press any idle CA 2 Dial third party or press any CA that is ringing or on hold 3 One connected talk privately 4 Press TRANSFER and hang up To DROP a Call To disconnect the last party called press DROP For a 2 party call pressing DROP hangs up the call and...

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