Fujitsu SP-1130Ne Operator'S Manual Download | Manualshive

Page: 99 / 143

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Cannot Connect the Scanner and a Computer via the USB Cable

Check the following points

●

Is the USB cable connected properly? (page 99)

●

Is the connector on the USB cable broken or damaged? (page 99)

●

Is the correct scanner name set for the image scanning application? (page 99)

If the problem still persists, check each item in

Before You Contact the Scanner Service Provider (page

first, then contact the distributor/dealer where you purchased this product. Refer to the contact

information in the Contact List if supplied with this product, or refer to the contact information in the
Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an
inquiry.

●

Is the USB cable connected properly?

Solution

Use the USB cable that is supplied.
Check whether the scanner and computer are connected via the USB cable.
For details, refer to the diagram of the connection procedure for

Connecting the Scanner to the Computer

via the USB Cable (page 27)

●

Is the connector on the USB cable broken or damaged?

Solution

Use a new USB cable and connect it properly.

●

Is the correct scanner name set for the image scanning application?

Solution

Check whether the scanner name for a USB connection is set for the image scanning application.
PaperStream IP SP-1130Ne

Troubleshooting

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Summary of Contents for SP-1130Ne

Page 1: ...P3PC 7082 01ENZ2 FUJITSU Image Scanner SP 1130Ne Operator s Guide ...

Page 2: ...erview of the Bundled Software 17 System Requirements 19 Connecting the Scanner via a Wired LAN When Obtaining an IP Address Automatically 20 Connecting the Scanner via a Wired LAN When Assigning an IP Address Manually 23 Connecting the Scanner to the Computer via the USB Cable 27 Basic Operations 29 Turning the Power ON OFF 29 How to Turn the Power ON 29 How to Turn the Power OFF 29 Entering and ...

Page 3: ...Not Be Scanned Successfully 50 Documents That Must Not Be Scanned 51 Precautions 52 Loading Capacity 54 Area Not to Be Perforated 55 Conditions Required to Accurately Detect Overlapped Documents Multifeed 56 Conditions for Mixed Batch Scanning 57 Conditions for Automatic Page Size Detection 59 Various Ways to Scan 60 Scanning Documents with Different Widths 60 Scanning Long Page Documents 63 Daily...

Page 4: ...to is Rough Image Noise Appears 102 Quality of Scanned Text or Lines Is Unsatisfactory 103 Images Are Distorted or Not Clear 104 Vertical Streaks Appear on the Images 105 Overlapped Documents Are Frequently Fed into the Scanner 106 Situation in Which the Document Is not Fed into the ADF Occurs Frequently 108 Paper Jams Pick Errors Occur Frequently 109 Images Turn Out Elongated 111 A Shadow Appears...

Page 5: ...unters 132 Checking the Sheet Counters 132 Clearing the Sheet Counters 134 Message for Replacing Consumables 135 Settings Related to Waiting Time 136 Waiting Time for the Scanner to Enter Power Saving Mode Power saving 136 Appendix 138 Basic Specification 138 Installation Specification 140 Outer Dimensions 141 Uninstalling the Software 142 Customer Support 143 Troubleshooting 143 Contact for Inqui...

Page 6: ...r The PDF version is provided on the download site Getting Started paper PDF Explains the operations from setting up the scanner to scanning a document The PDF version is provided on the download site Operator s Guide this manual HTML PDF Provides detailed information on how to set up the scanner how to operate and maintain the scanner daily how to replace the consumables and how to troubleshoot p...

Page 7: ...e and configure the settings for SP Series Online Update Can be referenced from SP Series Online Update Depending on the software that you want to use refer to the manual of the software Other than the softwares above For details about the software refer to Overview of the Bundled Software page 17 Introduction 7 ...

Page 8: ...n Source Software file name OSS_License pdf that is on the download site PaperStream is a registered trademark or trademark of PFU Limited in Japan Other company names and product names are the registered trademarks or trademarks of the respective companies Manufacturer PFU Limited YOKOHAMA i MARK PLACE 4 4 5 Minatomirai Nishi ku Yokohama Kanagawa 220 8567 Japan Regulatory Model P3811A PFU Limited...

Page 9: ...rts operators of an operation that if not strictly observed may result in severe injury or death CAUTION This indication alerts operators of an operation that if not strictly observed may result in safety hazards to personnel or damage to the product For notational convention the following symbols are used in this manual ATTENTION This symbol alerts operators to particularly important information ...

Page 10: ...t Windows 10 Pro 32 bit 64 bit Windows 10 Enterprise 32 bit 64 bit Windows 10 Education 32 bit 64 bit Windows 10 1 Windows Server 2016 Standard 64 bit Windows Server 2016 1 Windows Server 2019 Standard 64 bit Windows Server 2019 1 Windows Internet Explorer Internet Explorer Internet Explorer PaperStream IP TWAIN for SP Series PaperStream IP TWAIN x64 for SP Series PaperStream IP driver Scanner Sel...

Page 11: ...e scanner application that you are using The screenshots used in this manual are of Windows 10 The actual windows and operations may differ depending on the operating system Also note that the screens and operations may differ from this manual after the scanner application software is updated In that case refer to the manual provided upon updating the software Notice The contents of this manual ar...

Page 12: ...eaks due to interception of communications you can encrypt scanned images For details refer to the Network Setup Tool for SP Series Help Improved efficiency for pre scan work The scanner can perform mixed batch scanning which allows you to scan documents with different paper sizes at once This simplifies the process of sorting the documents before scanning Reduced work loss caused by multifeeds Th...

Page 13: ...canner 2 Chute extension 2 Pull out to adjust to the document length 3 Chute extension 1 Pull out to adjust to the document length 4 ADF paper chute feeder Holds the documents to be scanned 5 Side guide Positions the documents in place when the documents are loaded in the ADF paper chute feeder as they are fed into the scanner 6 ADF release tab Pull this tab to open the ADF 7 Check Indicator Light...

Page 14: ...temporary error indicated on the check indicator 10 Power Button Turn on off the scanner 11 Operator Panel Consists of the check indicator power indicator scan stop button and power button 12 Stacker Stacks up the ejected documents 13 Stacker extension 1 Lift up towards you to adjust to the document length 14 Stacker extension 2 Lift up towards you to adjust to the document length Back No Name Fun...

Page 15: ...Removable Parts No Name Function 1 ADF paper chute feeder Holds the documents to be scanned 2 Pick roller A roller which feeds documents loaded on the ADF paper chute feeder into the ADF 3 Brake roller A roller that prevents more than one sheet of documents to be fed into the ADF at once Scanner Overview 15 ...

Page 16: ...hat the initialization is successfully complete The indicators operate in the same way when the scanner is in power saving mode On orange Off On green Indicates that a recoverable error occurred during scanning For details about errors refer to Errors page 87 Flashes orange On green Indicates that a device error occurred during initialization or scanning For details about errors refer to Errors pa...

Page 17: ...rs connected to a network There are two types of PaperStream IP drivers PaperStream IP TWAIN for SP Series Conforms to the TWAIN standard Used when you operate the scanner using TWAIN compliant 32 bit applications PaperStream IP TWAIN x64 for SP Series Conforms to the TWAIN standard Used when you operate the scanner using TWAIN compliant 64 bit applications Regardless of your operating system if t...

Page 18: ...solutions for errors notified by Error Recovery Guide PaperStream ClickScan An image scanning application which supports PaperStream IP TWAIN You can scan documents in accordance with the simple scan settings and operations When you log in to your computer this application automatically starts up and resides in the notification area located at the far right of the taskbar For details refer to the ...

Page 19: ...Pro 32 bit 64 bit 1 Windows 10 Enterprise 32 bit 64 bit 1 Windows 10 Education 32 bit 64 bit 1 Windows Server 2016 Standard 64 bit 1 Windows Server 2019 Standard 64 bit 1 CPU Intel Pentium 4 1 8 GHz or higher Recommended Intel Core i5 2 5 GHz or higher excluding those for mobile devices Memory 1 GB or more Recommended 4 GB or more Hard disk drive 5 400 rpm or more Recommended 7 200 rpm or more Dis...

Page 20: ... refer to Uninstalling the Software page 142 HINT The factory default setting for obtaining an IP address for the scanner is set to obtain the IP address automatically 1 Turn on the computer and log onto Windows as a user with administrator privileges 2 Download the installer from the download site http sp ne com d 3 Double click the downloaded installer The SP Series Setup window appears 4 Check ...

Page 21: ... via a wired LAN c Connect the power cable to the scanner and the AC outlet d Turn on the scanner For details refer to How to Turn the Power ON page 29 8 Click the Select a Scanner button in the How to Connect the Scanner window The Scanner Selection Tool window appears 9 In the scanner list select the scanner that you want to use and then click the OK button In the scanner list the serial number ...

Page 22: ...12 Check whether the scanner is ready to start scanning For details refer to How to Perform a Basic Scan page 37 HINT If Scanner Selection Tool does not start up follow the procedure below to start it up Windows Server 2008 R2 Windows 7 Click Start menu All Programs SP Series Scanner Selection Tool for SP Series Windows Server 2012 Right click the Start screen and select All apps on the app bar Sc...

Page 23: ...For the procedure to uninstall the software refer to Uninstalling the Software page 142 1 Turn on the computer and log onto Windows as a user with administrator privileges 2 Download the installer from the download site http sp ne com d 3 Double click the downloaded installer The SP Series Setup window appears 4 Check the information and click the Next button 5 Click the Install button 6 Install t...

Page 24: ... scanner to the network device via a wired LAN c Connect the power cable to the scanner and the AC outlet d Turn on the scanner For details refer to How to Turn the Power ON page 29 8 Click the Select a Scanner button in the How to Connect the Scanner window The Scanner Selection Tool window appears 9 Click the Set an IP Address button A message appears prompting you to connect the scanner to the ...

Page 25: ... Tool for SP Series Help 14 In the scanner list select the scanner that you want to use and then click the OK button 15 Click the Exit button in the SP Series Setup window 16 Start an image scanning application and select the scanner to be used for scanning The scanner name depends on the scanner driver type and the scanner connection method Select the scanner name that is used for a wired LAN con...

Page 26: ...ress Setting Tool for SP Series Windows Server 2012 Right click the Start screen and select All apps on the app bar IP Address Setting Tool for SP Series under SP Series Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen and select IP Address Setting Tool for SP Series under SP Series To display move the mouse cursor Windows 10 Windows Server 2016 Windows Server 20...

Page 27: ...he software refer to Uninstalling the Software page 142 1 Turn on the computer and log onto Windows as a user with administrator privileges 2 Download the installer from the download site http sp ne com d 3 Double click the downloaded installer The SP Series Setup window appears 4 Check the information and click the Next button 5 Click the Install button 6 Install the software by following the ins...

Page 28: ...the How to Connect the Scanner window 9 Click the Exit button in the SP Series Setup window 10 Start an image scanning application and select the scanner to be used for scanning The scanner name depends on the scanner driver type and the scanner connection method Select the scanner name that is used for a USB connection For details refer to the help for the scanner driver 11 Check whether the scan...

Page 29: ...tion the power indicator flashes in green When the power indicator lights up in green the scanner is ready to scan This is referred to as ready status HINT When the scanner is ready to be used the check indicator turns off and the power indicator turns on How to Turn the Power OFF 1 Press the power button on the operator panel for more than 2 seconds After the power indicator flashes for a while t...

Page 30: ...wer off after a certain period of time check box in Device Setting of the Software Operation Panel For details refer to Waiting Time for the Scanner to Enter Power Saving Mode Power saving page 136 To turn the scanner back on after it has turned off automatically press the power button on the operator panel For details refer to How to Turn the Power ON page 29 ATTENTION The scanner may not enter p...

Page 31: ...extensions 1 and 2 as described in the following procedure will feed documents smoothly 1 Pull out the chute extension 1 HINT Make sure you hold the ADF paper chute feeder while pulling out the chute extension 1 2 Pull out the chute extension 2 HINT Make sure you hold the ADF paper chute feeder while pulling out the chute extension 2 Basic Operations 31 ...

Page 32: ... close the ADF How to Open the ADF 1 Remove any documents from the ADF paper chute feeder 2 Pull the ADF release tab towards you to open the ADF CAUTION When the ADF is open it might close accidentally Be careful not to get your fingers caught Basic Operations 32 ...

Page 33: ...ADF Push the center of the ADF until it locks in place CAUTION Be careful not to get your fingers caught when closing the ADF ATTENTION Make sure there is no foreign matter caught inside the ADF when closing the ADF Basic Operations 33 ...

Page 34: ...e ejected onto the stacker one by one when scanning starts Using the stacker and stacker extension as described in the following procedure will keep the documents straight and feed them smoothly 1 Hold the top side of the stacker and open it towards you Basic Operations 34 ...

Page 35: ...2 Lift up the stacker extension 1 towards you Basic Operations 35 ...

Page 36: ...3 Lift up the stacker extension 2 towards you Basic Operations 36 ...

Page 37: ...e scanning application PaperStream ClickScan HINT For details about the scanner driver and image scanning applications refer to Overview of the Bundled Software page 17 Scanning procedures operations and scan setting items slightly vary depending on the image scanning application and the scanner driver For details refer to the help for the image scanning application and the scanner driver Dependin...

Page 38: ...anner Selection Tool can be started up in the following procedure Windows Server 2008 R2 Windows 7 Click Start menu All Programs SP Series Scanner Selection Tool for SP Series Windows Server 2012 Right click the Start screen and select All apps on the app bar Scanner Selection Tool for SP Series under SP Series Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen and...

Page 39: ... an operation to disconnect the connection between the scanner and the computer such as the following Disconnecting the USB cable Disconnecting the LAN cable Disconnecting the network Logging off How to Perform a Basic Scan 39 ...

Page 40: ...application can be used to scan documents The button setting procedure varies depending on the connection method of the scanner When establishing a connection via a USB cable Display the Devices and Printers setting window for Windows and set the buttons in Scan properties for the scanner For details refer to Button Settings For USB Connection page 43 When establishing a connection via a wired LAN...

Page 41: ... Help on the menu that appears 3 Load a document in the ADF paper chute feeder Load the document face down in the ADF paper chute feeder For details refer to How to Load Documents page 47 4 Press the scan stop button The image scanning application specified for the button on the scanner is started up How to Perform a Basic Scan 41 ...

Page 42: ...to stop it from residing in the taskbar For details refer to the PaperStream ClickScan Help 5 Scan the document with the image scanning application as needed ATTENTION Do not perform an operation to disconnect the connection between the scanner and the computer such as the following Disconnecting the USB cable Disconnecting the LAN cable Disconnecting the network Logging off How to Perform a Basic...

Page 43: ... screen and select All apps on the app bar Control Panel under Windows System Windows Server 2012 R2 Windows 8 1 Click on the lower left side of the Start screen Control Panel under Windows System To display move the mouse cursor Windows 10 Windows Server 2016 Windows Server 2019 Click Start menu Windows System Control Panel 3 Click View devices and printers The Devices and Printers window appears...

Page 44: ...Click Start this program under Actions and select an image scanning application from the program list 7 Click the OK button How to Perform a Basic Scan 44 ...

Page 45: ...ck the documents a Check whether the documents to be loaded are of the same width or not Ways to load documents differ depending on whether the documents are of the same width or not If the documents are of different width refer to Conditions for Mixed Batch Scanning page 57 or Scanning Documents with Different Widths page 60 b Check the number of sheets Up to 50 sheets can be loaded with paper we...

Page 46: ...ends of the documents and fan them a few times c Rotate the documents by 90 degrees and fan them in the same manner d Perform steps a to c for all documents e Align the top of the documents How to Load Documents 46 ...

Page 47: ... to Setting Up the Stacker page 34 3 Load a document in the ADF paper chute feeder Load the document face down in the ADF paper chute feeder ATTENTION Remove all paper clips and staples Reduce the number of documents when documents are not fed into the scanner or overlapped documents are fed 4 Adjust the side guides to the width of the documents Move the side guides so that there is no space betwe...

Page 48: ...cuments may be fed skewed ATTENTION When you scan long page documents be sure to do the following When loading a document Support the loaded document with your hand so it does not fall out of the ADF paper chute feeder When the document is ejected How to Load Documents 48 ...

Page 49: ...Secure enough space around the stacker and catch the ejected sheet so that it does not fall off the stacker Be careful not to cut your finger on the edge of the document How to Load Documents 49 ...

Page 50: ...on to 200 dpi or lower Document Type The following document types paper types are recommended Wood free paper Wood containing paper PPC paper recycled Plastic card When scanning a document in a type other than the above perform a test on the same type of document paper first to check whether it can be scanned Paper Weight Document Thickness Documents with the following thickness paper weight can b...

Page 51: ...rtificates and cash vouchers which must not be damaged Documents of non uniform thickness such as envelopes or documents with attachments Wrinkled or curled documents Folded or torn documents Coated paper Carbon paper Carbonless paper Photosensitive paper Perforated documents Photographs photographic paper ATTENTION Since carbonless paper contains chemical substances that may harm the brake roller...

Page 52: ...il there may be black traces left on the document which may cause feeding errors Clean the rollers frequently For details about cleaning refer to Daily Care page 64 If documents are not fed or documents are fed overlapped or jammed frequently refer to Troubleshooting page 93 All documents must be flat on the leading edge Make sure that curls on the leading edge of the documents are kept within the...

Page 53: ...e surface of the card such as grease marks fingerprints perform scanning after wiping the dirt off Scanning a thick document such as a plastic card will always be falsely detected as overlapped documents In such a case disable the setting in the image scanning application or scanner driver so that overlapped documents multifeeds are not detected and then try scanning again How to Load Documents 53...

Page 54: ...ets that can be loaded in the ADF paper chute feeder is determined by the paper size and paper weight See the graph below Unit g m2 lb Conversion 50 13 4 52 14 64 17 75 20 80 21 90 24 104 28 127 34 157 42 209 56 How to Load Documents 54 ...

Page 55: ...in light pink in the Figure 1 Fig 1 ATTENTION The above condition applies when the document is set to the center of the pick roller width HINT If there are any holes in the 80 mm 3 15 in wide central column you can move the document to the left or right to avoid an error How to Load Documents 55 ...

Page 56: ... other adhesive within 80 mm 3 15 in over the center of the document Refer to Fig 1 in Area Not to Be Perforated page 55 ATTENTION The above condition applies when the document is set to the center of the pick roller width Scanning a thick document such as a plastic card will always be falsely detected as overlapped documents In such a case disable the setting in the image scanning application or ...

Page 57: ...ts friction coefficients Paper Direction Align the direction of the paper fiber with the feed direction Document Position Load all documents covering the width of the pick roller approx 40 mm 1 57 in wide For a guideline for mixed batch scanning refer to Combinations of Standard Paper Sizes in a Mixed Batch page 58 in Paper Size page 58 HINT When the smallest document covers the width of the pick ...

Page 58: ...ewed ATTENTION When a mixed batch with different sizes is scanned documents are more likely to skew because the side guides do not fit every sheet properly Combinations of Standard Paper Sizes in a Mixed Batch Refer to the table below for a guideline of the range available for mixed batch scanning LTR Letter size 1 The following figure shows how to set the widest and the narrowest documents of the...

Page 59: ...same batch Bond paper Tracing paper Conditions for Automatic Page Size Detection Automatic Page Size Detection does not work with the following type of documents Non rectangular documents Automatic Page Size Detection may not work with the following types of documents Thin paper 50 g m2 13 4 lb or less White documents with glossy edges Documents with darkish gray edges How to Load Documents 59 ...

Page 60: ...plication and the help for the scanner driver Scanning Documents with Different Widths ATTENTION When you scan a mixed batch with different widths some of the narrower documents may be skewed or not fed into the ADF In that case separate the documents by their widths and scan them in different batches HINT For details about document requirements for scanning a mixed batch of documents refer to Con...

Page 61: ...ument in the batch ATTENTION Load all documents above the center of the pick roller If documents are loaded outside of the pick roller width they may be fed skewed or not fed into the ADF 3 Adjust the stacker to fit the longest document For details refer to Setting Up the Stacker page 34 Various Ways to Scan 61 ...

Page 62: ...settings to detect the paper size automatically For details refer to the help for the scanner driver 5 Scan documents with the image scanning application For details refer to the manual for your image scanning application Various Ways to Scan 62 ...

Page 63: ...3 Load a document in the ADF paper chute feeder For details refer to How to Load Documents page 47 ATTENTION Long page documents should be loaded one sheet at a time in the ADF paper chute feeder 4 In the scanner driver configure the scan settings to scan the paper size of the long page For details refer to the help for the scanner driver For some image scanning applications the setup window for t...

Page 64: ... to use for removing dirt and stains Cleaning Paper CA99501 0012 10 sheets Used to clean the inside of the scanner with ease Spray it with Cleaner F1 and scan it with the scanner in the same way as a document Cleaning Wipe PA03950 0419 24 packets Pre moistened with Cleaner F1 It can be used instead of moistening a cloth with Cleaner F1 Cotton swab Commercially available Used to clean a tiny part s...

Page 65: ...information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Daily Care 65 ...

Page 66: ...vary depending on the condition of the documents Also cleaning must be performed more frequently when the following types of documents are scanned Smooth faced documents such as coated paper Documents with printed text graphics that almost cover the entire surface Documents containing a large amount of calcium carbonate Documents written in lead pencil Documents on which the toner is not sufficien...

Page 67: ... sheet of Cleaning Wipe ATTENTION To avoid deformation and discoloration never use paint thinner or any other organic solvents Be careful not to let any moisture or water inside the scanner during cleaning It may take a long time to dry if an excessive amount of Cleaner F1 mild detergent is used Use only a small amount Wipe off the cleaner completely to leave no residue on the cleaned parts Daily ...

Page 68: ...not use water or mild detergent to clean the ADF It may take a long time to dry if an excessive amount of Cleaner F1 is used Use only a small amount 1 Turn on the scanner For details refer to How to Turn the Power ON page 29 2 Spray the Cleaning Paper with Cleaner F1 3 Pull out the chute extensions according to the length of the Cleaning Paper For details refer to Setting Up the ADF Paper Chute Fe...

Page 69: ...Otherwise the Cleaning Paper may be fed skewed 7 Start an image scanning application and scan the Cleaning Paper Daily Care 69 ...

Page 70: ...CAUTION The inside of the ADF becomes very hot when the scanner is being used Before you start cleaning the inside of the ADF make sure to turn off the power unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down ATTENTION Do not use water or mild detergent to clean the ADF It may take a long time to dry if an excessive amount of Cleaner F1 is used Use only ...

Page 71: ...3 Clean the following locations with a cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe Daily Care 71 ...

Page 72: ...pe dirt and dust off the roller as you rotate the roller manually taking care not to damage the roller surface Make sure that it is wiped properly because black residue on the roller will affect the feeding performance Plastic idler roller 4 Gently wipe dirt and dust off the roller as you rotate the roller manually taking care not to damage the roller surface Make sure that it is wiped properly be...

Page 73: ... sensors HINT If it is difficult to clean use a cotton swab Feed roller 2 Eject roller 2 The power must be turned on to rotate the feed eject rollers for cleaning a Turn on the scanner For details refer to How to Turn the Power ON page 29 b When the operator panel is in ready status open the ADF For details refer to How to Open the ADF page 32 Daily Care 73 ...

Page 74: ...g Wipe against the surface of the feed eject roller and wipe horizontally to clean dirt and dust off the whole surface Make sure that it is wiped properly because black residue on the roller will affect the feeding performance 4 Close the ADF For details refer to How to Close the ADF page 33 CAUTION Be careful not to get your fingers caught when closing the ADF ATTENTION Confirm that the ADF is cl...

Page 75: ... 100 000 sheets or one year Consumables need to be replaced periodically It is recommended that you keep a stock of new consumables and replace them before it reaches the end of the consumable life Also the scanner records the number of sheets scanned which allows you to determine when to replace the consumables For information on how to check the number of sheets scanned refer to Settings Related...

Page 76: ... dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Replacing the Consumables 76 ...

Page 77: ...uments from the ADF paper chute feeder 2 Open the ADF For details refer to How to Open the ADF page 32 CAUTION When the ADF is open it might close accidentally Be careful not to get your fingers caught 3 Remove the brake roller a Press the cover bushing of the brake roller to open the cover in the direction of the arrow Replacing the Consumables 77 ...

Page 78: ...b Pull out the left side of the brake roller shaft and then pull out the right side of the shaft from the hole Replacing the Consumables 78 ...

Page 79: ...4 Remove the brake roller from its shaft 5 Attach a new brake roller on the shaft Insert the protrusion on the shaft into the slot 6 Attach the shaft Replacing the Consumables 79 ...

Page 80: ...a Attach the notch which is on the brake roller shaft to the slot on the right then attach the left side of the shaft b Close the brake roller cover Replacing the Consumables 80 ...

Page 81: ...operly Otherwise paper jams or other feeding errors may occur 7 Remove the pick roller a Open the side guides fully to both sides Then place your finger into the depression and open the sheet guide in the direction of the arrow Replacing the Consumables 81 ...

Page 82: ...b Slide the pick roller and remove it from the top 8 Attach a new pick roller from the bottom Replacing the Consumables 82 ...

Page 83: ...t guide ATTENTION Confirm that the pick roller is installed properly Otherwise paper jams or other feeding errors may occur 9 Close the ADF For details refer to How to Close the ADF page 33 CAUTION Be careful not to get your fingers caught when closing the ADF 10 Reset the roller set counter Replacing the Consumables 83 ...

Page 84: ...Start up the Software Operation Panel and clear the counter For details refer to Clearing the Sheet Counters page 134 Replacing the Consumables 84 ...

Page 85: ...following procedure CAUTION Do not use force to pull out jammed documents and make sure to open the ADF first Be careful not to touch any sharp parts upon removing jammed documents Be careful not to get things such as hair a tie or necklaces caught inside the scanner when removing jammed documents The inside of the ADF may become extremely hot during operation Be careful not to burn yourself 1 Rem...

Page 86: ...ails refer to How to Close the ADF page 33 CAUTION Be careful not to get your fingers caught when closing the ADF ATTENTION Confirm that the ADF is closed properly Otherwise documents may not be fed into the ADF Occasionally when scanning is complete or canceled documents may remain in the ADF without any error message displayed In that case follow steps 1 through 4 above to remove the documents T...

Page 87: ...s can be recovered by the operator whereas device errors may require troubleshooting by a service engineer HINT Error Recovery Guide is started up and the icon is displayed in the notification area located at the far right of the task bar when you logged onto Windows When an error occurs on the scanner the error name and code number is displayed in the Error Recovery Guide window Take note of the ...

Page 88: ...sor Error page 91 Flashes 2 times On Optical error ADF Front Optical error ADF Front page 91 Flashes 3 times On Optical error ADF Back Optical error ADF Back page 91 Off On Being used by others Being Used by Others page 92 No document has been loaded No Document Has Been Loaded page 92 Scanning has been stopped by the user Scanning Has Been Stopped by the User page 92 Troubleshooting 88 ...

Page 89: ...heck if the document is suitable for scanning A paper jam also occurs when the bottom edge of a document is detected before the designated area is scanned Example Outside of the document may have been scanned because the scanned document is shorter than the specified paper size In this case take one of the following measures and then scan again Load a document of the specified paper size in the AD...

Page 90: ...nts remain in the scanner remove the documents by referring to When a Paper Jam Occurs page 85 If documents are overlapped and fed into the scanner frequently take measures according to Overlapped Documents Are Frequently Fed into the Scanner page 106 If the problem still persists write down the status of the indicators check each item in Before You Contact the Scanner Service Provider page 114 an...

Page 91: ...ner ADF with a Cloth page 70 and clean the glass Turn the scanner off then back on If the problem still persists write down the status of the indicators check each item in Before You Contact the Scanner Service Provider page 114 and then contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the...

Page 92: ... are being performed on the operator panel of the scanner No Document Has Been Loaded The indicators on the operator panel light up as follows Check Indicator Power Indicator Off On No document has been loaded Load a document in the ADF paper chute feeder Scanning Has Been Stopped by the User The indicators on the operator panel light up as follows Check Indicator Power Indicator Off On Scanning h...

Page 93: ... encounter Power of the scanner The Scanner Cannot Be Powered ON page 94 Connection of the scanner Cannot Connect the Scanner and a Computer with the Network page 95 Cannot Connect the Scanner and a Computer via the USB Cable page 99 Scanning operations Scanning Does Not Start page 100 Scanning Takes a Long Time page 101 Overlapped Documents Are Frequently Fed into the Scanner page 106 Situation i...

Page 94: ...Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the power cable connected properly Solution Connect the power cable properly For details refer to the diagram of the connection procedure for Connecting the Scanner via a Wired LAN When Obtaining an IP Address Automatically page 20 Connecting the Scanner via a Wired LAN When Assig...

Page 95: ...ge 98 If the problem still persists check each item in Before You Contact the Scanner Service Provider page 114 first then contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this prod...

Page 96: ...When the following are set on the network device such as a switch a hub or a router take measures accordingly Protocol filter function is enabled Allow the protocol which is to be used for communication MAC address filtering is enabled Configure the network device such as a switch a hub or a router with the MAC address of the scanner Check the MAC address which is printed on the label on the back ...

Page 97: ... cursor Windows 10 Windows Server 2016 Windows Server 2019 Click Start menu SP Series Scanner Selection Tool for SP Series Is the communication status between the scanner and the computer stable Solution Check the communication status between the scanner and the computer Start up the command prompt on your computer specify the scanner s IP address by using the PING command and then check the commu...

Page 98: ...nd select IP Address Setting Tool for SP Series under SP Series To display move the mouse cursor Windows 10 Windows Server 2016 Windows Server 2019 Click Start menu SP Series IP Address Setting Tool for SP Series When specifying an IP address manually specify the correct IP address When setting the IP address automatically check whether the DHCP server functions normally Even when the DHCP server ...

Page 99: ...he contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Is the USB cable connected properly Solution Use the USB cable that is supplied Check whether the scanner and computer are connected via the USB cable For details refer to the diagram of the connection procedure for Connecting the Scanner to the Computer...

Page 100: ...nt is caught in the ADF remove the document and close the ADF Are the scanner and the computer properly connected Solution For a wired LAN Check whether the scanner is connected to a network In Scanner Selection Tool make sure that the scanner that you want to use is selected For details about Scanner Selection Tool refer to the Network Setup Tool for SP Series Help If the scanner that you want to...

Page 101: ...er to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Does the computer meet the recommended requirements Solution Use a computer that meets the recommended CPU memory and other requirements For details refer to System Requirements page 19 If a USB connection is used is the USB cable connected to the...

Page 102: ...st if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you configure the settings in the scanner driver to scan in black white mode Solution Use a scanner driver to configure the scan settings that do not binarize output in black and white and then perform a ...

Page 103: ...nformation in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the glass and rollers inside the ADF clean Solution Clean the dirty parts For details refer to Daily Care page 64 Is the resolution appropriate Solution Specify a higher resolution in the scanner driver Did you configure the settings in the scanner driver to sca...

Page 104: ... to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the glass and rollers inside the ADF clean Solution Clean the dirty parts For details refer to Daily Care page 64 Is the ADF being pushed down during scanning Or is there a heavy object on top of the ADF Solution Do not push down the top of the ...

Page 105: ... List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are the glass and rollers inside the ADF clean Solution Clean the dirty parts For details refer to Daily Care page 64 Is there any foreign matter such as dust or paper dust on the document Solution Remove ...

Page 106: ...d this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page...

Page 107: ...oller installed correctly Solution Install the roller set the brake roller and pick roller correctly For details refer to Replacing the Roller Set page 77 Is the roller set the brake roller and pick roller clean Solution Clean the roller set the brake roller and pick roller For details refer to Daily Care page 64 Is the roller set the brake roller and pick roller worn out Solution Start up the Sof...

Page 108: ...uiry Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 50 Did you fan the documents before loading them Solution Fan the documents For details refer to Preparation page 45 Is the roller set the brake roller and pick roller installed correctly Solution Install the roller set the brake roller and pick rolle...

Page 109: ... the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 50 Is there any foreign matter in the ADF Solution Clean the ADF Remove any foreign matter from the ADF For ...

Page 110: ...re Operation Panel to check the counter for the roller set the brake roller and pick roller and if necessary replace the roller set For details about how to check the counter refer to Checking the Sheet Counters page 132 For details about how to replace the roller set refer to Replacing the Roller Set page 77 Troubleshooting 110 ...

Page 111: ...on if provided in Safety Precautions supplied with this product and then make an inquiry Are the rollers clean Solution Clean the rollers For details refer to Daily Care page 64 Do the documents meet the paper requirements Solution Use documents that meet the requirements For details refer to Documents for Scanning page 50 Is the roller set the brake roller and pick roller worn out Solution Start ...

Page 112: ...tact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Did you use the page edge filler function to fill in the shadow around the edge Solution A shadow of a document that occurred while the document was fed may appear on the ima...

Page 113: ...fer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inquiry Are you scanning documents written in lead pencil or carbon paper Solution When you scan documents written in lead pencil make sure you clean the rollers freque...

Page 114: ...ck each item in Items to Check Before You Contact the Scanner Service Provider page 114 first then contact the distributor dealer where you purchased this product Refer to the contact information in the Contact List if supplied with this product or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product and then make an inq...

Page 115: ...st cleaning Date of consumable replacement Operator panel status Image Quality Issues Item Findings Scanner driver and version Interface controller Example A LAN board is used Operating system Windows Application Example PaperStream ClickScan Scanning sides Example front both Resolution Example 600 dpi 75 dpi Image mode Example color grayscale black white Other Item Findings Can you send the outpu...

Page 116: ...the Product Label This section explains about the product label on the scanner The label is located on the place indicated in the following figure Label example Shows the scanner information Troubleshooting 116 ...

Page 117: ...hat the scanner is connected to the computer via the USB cable then turn on the scanner For details about how to turn on the scanner refer to How to Turn the Power ON page 29 2 Display the Software Operation Panel window Windows Server 2008 R2 Windows 7 Click Start menu All Programs SP Series Software Operation Panel Windows Server 2012 Right click the Start screen and select All apps on the app b...

Page 118: ...splayed in the menu that appears when you click in the notification area located at the far right of the task bar To have the Software Operation Panel icon always displayed in the notification area drag and drop the icon onto the notification area Scanner Settings Software Operation Panel 118 ...

Page 119: ...n Panel can run in View Only mode which allows users to only view the scanner settings The scanner settings can be configured if no password is set In order to prevent unnecessary changes to the settings a password can be used to restrict user operations Scanner Settings Software Operation Panel 119 ...

Page 120: ... details refer to Setting a Password page 124 2 Right click the Software Operation Panel icon in the notification area located at the far right of the task bar and select View Only mode from the menu The Software Operation Panel enters View Only mode Scanner Settings Software Operation Panel 120 ...

Page 121: ...iew Only mode a check mark appears next to View Only mode in the menu that is displayed by right clicking the Software Operation Panel icon in the notification area Scanner Settings Software Operation Panel 121 ...

Page 122: ...ocedure 1 Right click the Software Operation Panel icon in the notification area located at the far right of the task bar and select View Only mode from the menu The Password setting window appears 2 Enter the current password and click the OK button Scanner Settings Software Operation Panel 122 ...

Page 123: ... now be changed HINT When the Software Operation Panel exits View Only mode the check mark next to View Only mode disappears from the menu that is displayed by right clicking the Software Operation Panel icon in the notification area Scanner Settings Software Operation Panel 123 ...

Page 124: ...d select Password Setting from the menu The Password setting window appears 2 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric characters a to z A to Z 0 to 9 are allowed A message window appears 3 Click the OK button The password is set Scanner Settings Software Operation Panel 124 ...

Page 125: ...etting from the menu The Password setting window appears 2 Enter the current password and click the OK button The Password setting window appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric characters a to z A to Z 0 to 9 are allowed A message window appears Scanner Settings Software Operation Pan...

Page 126: ...4 Click the OK button The password is set Scanner Settings Software Operation Panel 126 ...

Page 127: ...ted at the far right of the task bar and select Password Setting from the menu The Password setting window appears 2 Enter the current password and click the OK button The Password setting window appears 3 Leave both fields blank and click the OK button A message window appears 4 Click the OK button Scanner Settings Software Operation Panel 127 ...

Page 128: ...The password is cleared Scanner Settings Software Operation Panel 128 ...

Page 129: ... menu The Password setting window appears 2 Enter the default password which is SP scanner and click the OK button The Password setting window appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric characters a to z A to Z 0 to 9 are allowed A message window appears Scanner Settings Software Operatio...

Page 130: ...4 Click the OK button The password is set Scanner Settings Software Operation Panel 130 ...

Page 131: ...nel page 117 2 From the list on the left select Device Setting Items that can be configured in this windows are as follows Setting Item Description Count Checking Clearing The status of each consumable part can be viewed to determine when to replace the consumables When you have replaced a consumable part clear the corresponding counter Power saving Specify the waiting time before the scanner ente...

Page 132: ...nd turns yellow when it reaches 100 000 For details about replacement cycles refer to Consumables and Replacement Cycles page 75 1 Start up the Software Operation Panel For details refer to Starting Up the Software Operation Panel page 117 2 From the list on the left select Device Setting In this window you can check the following items Total Count ADF Total number of sheets scanned using the ADF ...

Page 133: ... default setting for each counter is 0 ATTENTION If the scanner was turned off by unplugging the power cable the number of sheets may not be counted in Total Count ADF Scanner Settings Software Operation Panel 133 ...

Page 134: ... details refer to Starting Up the Software Operation Panel page 117 2 From the list on the left select Device Setting and click the Clear button for the consumable that you replaced The counter is reset to 0 3 Click the OK button A message window appears 4 Click the OK button The settings are saved Scanner Settings Software Operation Panel 134 ...

Page 135: ...onsumable accordingly If you click the Ignore button the message disappears and the scan can be continued However it is recommended that you replace the consumable as soon as possible To stop the scan and replace the consumable right away click the Cancel button For details about replacing consumables refer to Replacing the Roller Set page 77 Scanner Settings Software Operation Panel 135 ...

Page 136: ...r the scanner to enter power saving mode Power saving Use the slider to specify the waiting time before entering power saving mode in the range from 5 to 115 minutes in increments of 5 The factory default setting is 10 minutes Power off after a certain period of time checkbox Select this when you turn off the scanner automatically When this is selected the scanner is turned off automatically if it...

Page 137: ...You can select the timeout period for the scanner to be automatically turned off by 1 Hour 2 Hours 4 Hours 8 Hours The factory default setting is 4 Hours Scanner Settings Software Operation Panel 137 ...

Page 138: ...ing speed A4 Portrait 300 dpi 2 Binary black white Simplex 30 sheets min Duplex 60 pages min Grayscale Color Loading capacity 3 50 sheets Paper weight 80 g m2 20 lb Total thickness 5 mm or less Optical resolution 600 dpi Output resolution Binary black white 50 to 600 dpi configurable in 1 dpi increments 1 200 dpi can be set from the scanner driver Grayscale Color Grayscale level 8 bit for each col...

Page 139: ...anner is connected via a USB or via a wired LAN 3 The capacity varies depending on the paper weight For details refer to Documents for Scanning page 50 4 Use the USB cable that is supplied When connecting the USB cable to a USB hub make sure you connect it to a USB hub that is connected to the USB port of a computer Connection with USB 3 2 Gen 1x1 USB 3 0 USB 2 0 requires the USB port and the hub ...

Page 140: ...nt conditions Temperature Operating 5 to 35 41 to 95 F Not operating 20 to 60 4 to 140 F Humidity Operating 20 to 80 Not operating 10 to 90 Calorific value Operating 15 5 kcal h or less Power saving 1 72 kcal h or less Power off 0 35 W or less Shipping weight 3 Approx 4 kg 8 8 lb Consumable replacement cycle 100 000 sheets or one year Durability 360 000 sheets 1 The depth indicates the size of the...

Page 141: ...Outer Dimensions The outer dimensions are as follows Unit mm in Appendix 141 ...

Page 142: ...a list of the currently installed software 5 Select a software to uninstall When uninstalling the PaperStream IP driver Select one of the following PaperStream IP TWAIN for SP Series PaperStream IP TWAIN x64 for SP Series When uninstalling Network Setup Tool for SP Series Select Network Setup Tool for SP Series When uninstalling Software Operation Panel Error Recovery Guide Select Software Operati...

Page 143: ...s imagescanner fujitsu com sps html If the solution to your problem cannot be found on the above web page refer to the contact information for your Fujitsu office on the following web page https www fujitsu com global about resources shop computing peripheral scanners index html Contact for Purchasing Consumables or Cleaning Materials https www fujitsu com global support products computing periphe...

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