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E
4. Troubleshooting
4.1 Checkpoints
Most problems concerning the SCSI card occur during SCSI device connection or
setup. If you have a problem while the card is in use, check these items first:
・ Are the SCSI cables and power cord properly connected?
・ Are all SCSI devices properly linked to a PCI bus slot that supports bus
mastering?
・ Is any SCSI ID used twice?
・ Are the terminators properly set?
・ Is the SERVER's BIOS setup correct?
・ Are the SCSI card and SCSI device parity settings all the same?
・ Is the Ultra SCSI support option enabled even though a non-Ultra SCSI
device is being used?
・ Is an external SCSI device other than the differential-type connected with this
SCSI card?
(This SCSI card is designed to be connected with the differential SCSI device
only.)
If you cannot resolve the problem after checking these points, proceed to the
following points:
・ Check to see if information changed during SCSI card setup has been set
correctly after the power has been turned on again.
・ An attempt was made to use the Format/Verify utility in the disk device, but a
pop-up dialog box containing the message "Unexpected SCSI Command
Failure" is displayed, and an error message appears. In this case, it is assumed
that the utility has probably detected a problem, such as a disk device or disk
medium failure, preventing the utility from being executed.
You can determine the cause of and solution for a problem from the indicated sense
key information. The values and meanings of the sense keys displayed most
frequently are given below.
− 02h - Not ready
Medium not ready for formatting. Check to see if the medium has been inserted
into the drive and that it has spun up to speed.
Summary of Contents for PRIMERGY
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