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4.3 Before Contacting Us
When a problem cannot be resolved by following these checkpoints, contact the sales
outlet where you purchased the product. To ensure quick support, make a list of the
following items:
− Detailed information about the failure and your actions immediately before
the failure
− Model and type of the SERVER
− Types of cards installed in the SERVER and the settings for each card
− Product name and version and level of operating system
− Version and level of the device driver used
− Modifications to hardware and software you purchased
