Fujitsu MAN3367FC - Enterprise 36.7 GB Hard Drive, Product/Maintenance Manual

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6.2 Maintenance Information
C141-E133-02EN 6-7
(3) Parts that can be replaced in the field
The PCA cannot be replaced in the field. The DE cannot be replaced in the field.
(4) Service system and repairs
Fujitsu has the service system and repair facility for the disk drive. Contact Fujitsu representative to
submit information for replacing or repairing the disk drive. Generally, the following information
must be included:
a) IDD model, part number (P/N), revision number, serial number (S/N), and date of manufacturing
b) Error status
•
Date when the error occurred
•
System configuration
•
Environmental conditions (temperature, humidity, and voltage)
c) Error history
d) Error contents
•
Outline of inconvenience
•
Issued commands and specified parameters
•
Sense data
•
Other error analysis information
CAUTION
Data loss
Save data stored on the disk drive before requesting repair. Fujitsu
does not assume responsibility if data is destroyed during servicing or
repair.