Fujitsu LIFEBOOK P728 Page 98 Operating Manual Download | Manualshive

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Troubleshooting and tips

Error message/cause

Troubleshooting

Keyboard controller error

► Switch off the notebook with the ON/OFF

switch.

► Wait 3 - 5 seconds and switch on the

notebook again.

Keyboard error

If you use an external keyboard:

► Check the connection and reboot the

notebook.

nn Stuck key

► Make sure that no key is pressed.

Operating system not found

► Check in the

BIOS Setup

whether your hard

disk has been set correctly.

► Make sure that the operating system is

installed on the corresponding drive.

Press <F1> to resume, <F2> to SETUP

This error message appears if an error occurs
during the self-test before starting the operating
system.

► Press the

F1

function key to start the

operating system.

► Press the function key

F2

to access the

BIOS Setup

.

Previous boot incomplete - Default configuration
used

Default values have been set for certain

settings because of an error which occurred in
the previous system boot. Check the settings in
the BIOS Setup.

► Press the

F1

function key when prompted

to do so.

Real time clock error

► Contact your sales outlet or our customer

service center.

nnnnK Shadow RAM failed at offset: xxxx Failing
Bits: zzzz

► Contact your sales outlet or our customer

service center.

System battery is dead - Replace and run SETUP

► Contact your sales outlet or our customer

service center.

System cache error - Cache disabled

► Contact your sales outlet or our customer

service center.

System timer error

► Contact your sales outlet or our customer

service center.

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Summary of Contents for LIFEBOOK P728

Page 1: ...System Operating Manual FUJITSU LIFEBOOK P728 ...

Page 2: ...es Avenue Sunnyvale CA 94085 3470 U S A Telephone 800 831 3183 or 408 746 6000 http solutions us fujitsu com http solutions us fujitsu com contact Have a question Email us at AskFujitsu us fujitsu com Copyright 2017 Fujitsu America Inc All rights reserved FPC65 7866 01 ...

Page 3: ...on Ports and controls Important notes First time setup of your device Working with the notebook Security functions Connecting external devices Removing and installing components during servicing Settings in BIOS Setup Utility Troubleshooting and tips Technical data Manufacturer s notes FCC and IC Regulatory Information Appendix Index 121 ...

Page 4: ...r countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a trademark of Bluetooth SIG Inc USA The terms HDMI and HDMI High Deﬁnition Multimedia Interface and the HDMI Logo are either a registered trademarks or trademarks of HDMI Licensing LLC in the United States and or other countries Adobe A...

Page 5: ...t time 22 Installing Bonus Apps Windows 10 Pro and Home conﬁgurations 23 Installing Bonus Apps Windows 10 S conﬁgurations 23 Working with the notebook 24 Status indicators 24 Opening the notebook 27 Switching the notebook on 28 Programming the ON OFF switch 28 Different ways to use your notebook 29 From notebook to Tablet PC 29 Select display orientation portrait or landscape format 30 From Tablet...

Page 6: ...conﬁguration dependent 64 Conﬁguring the palm vein sensor conﬁguration dependent 65 Using the Security Lock 65 Conﬁguring password protection in BIOS Setup Utility 66 Protecting BIOS Setup Utility supervisor password and user password 66 Password protection for booting the operating system 67 Password protection for the hard disk 68 Smart Card reader conﬁguration dependent 68 Inserting the Smart C...

Page 7: ... are entered on the keyboard only numerals are written 90 The notebook s LCD screen remains blank 90 The LCD screen of the notebook is difﬁcult to read 91 The external monitor remains blank 91 The external monitor is blank or the image is unstable 91 The cursor does not correctly follow the stylus movements 92 Stylus input not working 92 The notebook does not start after switching it on 92 The not...

Page 8: ...08 Avis pour le Canada 109 Appendix 109 Before Using the Optional Wireless LAN 109 Wireless LAN Devices Covered by this Document 109 Characteristics of the WLAN Device 109 Wireless LAN Modes Using this Device 109 Deactivating Disconnecting the WLAN Device 112 Conﬁguring the Wireless LAN 112 Conﬁguring the WLAN Using Windows 113 Connection to the network 113 Troubleshooting the WLAN 114 Using the B...

Page 9: ...lies with Part 15 of the FCC rules Operations are subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device is compliant with SAR or general population uncontrolled exposure limits of FCC rules and KDB procedures tested in accordance with IEEE1528...

Page 10: ...Declarations of conformity 1 1 Declaration of conformity 8 Fujitsu ...

Page 11: ...Shopping Online Please go to http www shopfujitsu com store Maintaining Latest Conﬁguration To ensure that you always have the most current driver updates related to your system you should occasionally access the Fujitsu Software Download Manager FSDM utility The FSDM utility is available from the Fujitsu Support site FSDM will allow you to view a list of the most current drivers utilities and app...

Page 12: ...rd Name123 or a command used to start a program start exe This style indicates information that is displayed on the screen by a program e g Installation is complete This style indicates terms and texts used in a software interface e g Click on Save names of programs or ﬁles e g Windows or setup exe This style indicates Cross references to another section e g Safety information cross references to ...

Page 13: ...tors and connections of the device Please familiarize yourself with these items before you start to work with the device Notebook open 6 7 5 4 4 5 8 1 3 1 2 9 1 Microphone 2 Webcam 3 Webcam LED 4 Speaker 5 Status indicators 6 Fingerprint sensor or palm sensor conﬁguration dependent 7 Touchpad buttons 8 Touchpad 9 Ambient light sensor Fujitsu 11 ...

Page 14: ... with charging function Anytime USB charge 5 SmartCard reader Right side 2 3 9 10 5 6 7 8 1 4 1 Slot for stylus 2 Fastening eyelet for optional stylus tether 3 ON OFF switch 4 Power on indicator 5 Combined headphones microphone port 6 Memory card slot 7 USB port 3 0 8 HDMI port 9 External monitor port VGA 10 Security Lock device 12 Fujitsu ...

Page 15: ...Ports and controls Bottom 1 4 2 2 3 1 Battery compartment 2 Battery lock slider switch 3 Battery replacement status indicator 4 Memory upgrade compartment and M 2 module Fujitsu 13 ...

Page 16: ... notes Importantnotes Notes This chapter contains essential safety information which must be followed when working with your notebook Other notes also provide useful information which will help you with your notebook 14 Fujitsu ...

Page 17: ...a is held to be a possible cause of birth defects and other damage to fertility Wash your hands after using the device Avoid placing your computer on uneven or unstable work surface Do not place objects or apply heavy pressure on your computer Do not apply too much force to the display corners Do not rotate display with excessive force Do not pick up or hold the computer by display only Do not sha...

Page 18: ...to hazardous environments e g gas station paintshops as the transmitted radio waves can cause an explosion or a ﬁre For further information on how to switch the radio components on and off refer to chapter Switching the wireless components on and off Page 56 Energy saving Notes Energy Powersaving Switch the notebook off when it is not in use Switch off any connected external devices when they are ...

Page 19: ...If this is not the case obtain the appropriate AC adapter for your notebook Do not use any other converter Check whether the local AC voltage and the AC cable are compatible If this is not the case buy an AC cable that suits the local conditions Enquire with the corresponding government ofﬁce of the country you will be traveling to whether you may use your notebook with its integrated radio compon...

Page 20: ...g jolts and bumps use a notebook carrying case to transport your notebook Storing the notebook If storing your notebook for a month or longer turn it off fully charge the battery then remove and store all the Lithium Polymer batteries in a suitable location Store your notebook in a cool dry location Temperatures should remain between 13 ºF 25 ºC and 140 ºF 60 ºC Store your notebook and batteries s...

Page 21: ...nd the coating of the LCD screen Never use compressed air for cleaning the notebook If your notebook has a Smart Card slot be very careful to avoid any liquid entering the slot as this can damage the notebook Further information on cleaning the notebook The notebook does not ﬂoat If the notebook is exposed to water or other liquids with its connections open liquid can penetrate the notebook and ca...

Page 22: ...itch off your device during the ﬁrst time setup process When the device is delivered the battery is located in the battery compartment The battery must be charged if you want to operate your device using the battery When used on the move the built in battery provides the device with the necessary power You can increase the operating time by using the available energy saving functions For instructi...

Page 23: ...e note that the rubber feet of the device may mark certain types of delicate surfaces Keep other objects at least 100 mm 3 94 inches away from the device and its AC adapter to ensure adequate ventilation Never cover the ventilation openings of the device Do not expose the device to extreme environmental conditions Protect the device against dust humidity and heat Connecting the AC adapter Makingre...

Page 24: ...system is pre installed on the hard disk 1 Slide the ON OFF switch 1 to the right to switch on the notebook The ON OFF switch returns automatically to its original position During the installation process follow the on screen instructions You can ﬁnd information and help on the Windows operating system functions on the Internet at http windows microsoft com 22 Fujitsu ...

Page 25: ...ill prompt you to reboot There are also cases in which if multiple applications are selected to install but one of them needs a reboot the system will reboot and continue installing the rest of the selected applications Installing Bonus Apps Windows 10 S conﬁgurations The following applications need to be activated before using your device Battery Change Utility Battery Utility FUJ02E3 Device Util...

Page 26: ...ecting external devices Page 70 for instructions on how to connect external devices such as a mouse and a printer to the notebook Please refer to the notes in the chapter Important notes Page 14 Status indicators Statusindicators The status indicators provide information about the status of the power supply the hard disks and the keyboard functions F 24 Fujitsu ...

Page 27: ...rged the battery is already more than 90 charged or the AC adapter is not connected Batterystatusindicator Batterysymbol Batteryindicator Battery indicator The indicator lights up white The rechargeable battery is charged to between 51 and 100 of its maximum capacity The indicator light is orange The rechargeable battery is charged to between 13 and 50 of its maximum capacity The indicator lights ...

Page 28: ...e will automatically be activated The indicator light is green The device is ready for battery replacement Replace the battery The indicator is ﬂashing orange The device is ready for battery replacement but the battery charging level of the bridge battery is low Replace the battery quickly Caution If the battery replacement takes too long the device may switch itself off Any data not saved may be ...

Page 29: ...he notebook Open the LCD screen CAUTION Do not pick up or hold the computer by the LCD screen This can damage the LCD screen due to excessive ﬂex Always lift or carry your computer by holding the keyboard base with both hands Fujitsu 27 ...

Page 30: ...F switch 1 is lit as long as the system is switched on Programming the ON OFF switch You can program the ON OFF switch Operating system Menu Windows 10 Pro Home and S Windows 10 Start Control Panel Browse Control Panel Power Options Choose what the power buttons do If you have assigned a password you must enter this when requested to do so in order to start the operating system Detailed informatio...

Page 31: ...ferent usage scenarios Laptop Mode Stand Mode Tent Mode Tablet Mode OS Mode Desktop Tablet Auto rotation OFF ON Windows 10 Pro Keyboard Touchpad ON OFF OS Mode Desktop Desktop Tablet Auto rotation OFF OFF ON Keyboard OFF Windows 10 S Touchpad ON ON ON OFF From notebook to Tablet PC Raise the LCD screen into a vertical position Fujitsu 29 ...

Page 32: ...peformat Portraitformat Displayorientation You can choose to use either portrait or landscape for the display or whether the screen orientation should automatically adjust to the orientation of the tablet PC You can change these settings under Control Panel Hardware and Sound Windows Mobility Center Rotate screen In the settings there are proﬁles saved for operation with different screen orientati...

Page 33: ...Working with the notebook From Tablet PC to notebook Raise the LCD screen into a vertical position Fold the monitor down until the desired position is reached Fujitsu 31 ...

Page 34: ...Working with the notebook Switching off the notebook Notebook Close all applications and then shut down your operating system please refer to the Operating system manual 32 Fujitsu ...

Page 35: ...resent handwriting recognition on Windows supports the following languages English German French Italian Japanese Korean Chinese traditional and simpliﬁed Dutch Portuguese Spanish Brazilian Norwegian Bokmål and Nynorsk Swedish Finnish Danish Polish Rumanian Serbian Cyrillic and Latin script Catalan Russian Czech and Croatian On Windows you can set the required language under Control Panel Time Lan...

Page 36: ...sing the stylus supplied with your device using your ﬁnger Using your ﬁngers You can execute certain commands by using your ﬁnger tip on the touchscreen of your device Alternatively everything which you can select or activate using your ﬁnger tip can also be selected or activated using the stylus Calibrating the Dual Digitizer for ﬁnger based operation of the device Please see chapter Calibrating ...

Page 37: ...ou can also use the stylus as a drawing tool A stylus tether is available as an optional extra and you can use this to tie the eyelet on the stylus to the eyelet on the Tablet PC Use only the stylus that was provided with your Tablet PC Do not use any other pointed object as a substitute that was not specially designed for your Tablet PC Replace the stylus tip if it is worn The warranty does not c...

Page 38: ...in spite of pressing the stylus down ﬁrmly The screen responds to entries made with the tip of the ﬁnger or the stylus when the tip of the ﬁnger or the stylus directly touches the screen You can use the stylus to perform almost all functions for which you would otherwise use a mouse Action Mouse Stylus Selecting menu items Click with the left mouse button Tap on the menu entry with the tip of the ...

Page 39: ...charged Adjusting the stylus Operating system Menu Windows 10 Pro Home and S Under System Control Hardware and Sound Pen and Touch you can make various settings for the stylus Calibrating the stylus Before ﬁrst use with the stylus you must calibrate your Tablet PC via the operating system so that it recognizes the stylus as accurately as possible You should also always repeat the calibration if th...

Page 40: ...You can secure the stylus with a stylus tether to prevent accidentally dropping it or losing it Secure the end of the stylus tether with the smaller loop to your stylus Secure the end of the stylus tether with the larger loop to your notebook 38 Fujitsu ...

Page 41: ...u to select and execute commands They correspond to the buttons on a conventional mouse You can also deactivate the touchpad via a key so that you cannot move the pointer on the monitor unintentionally see chapter Hot keys Page 43 Moving the pointer Move your ﬁnger on the touchpad Touchpad The pointer will move Selecting an item Move the pointer to the item you wish to select Touchpad Tap the touc...

Page 42: ...ife of the notebook The keyboard has been designed to provide all the functions of an enhanced keyboard Some enhanced keyboard functions are mapped with key combinations The following description of the keys applies to the Windows operating system Additional functions supported by the keys are described in the relevant manuals supplied with your application programs The following illustration show...

Page 43: ...ted on the upper left of the key will appear when that key is pressed To cancel the Caps Lock function simply press the Caps Lock key again CapsLockkey CapsLock Shift Shift key The Shift key causes uppercase characters to appear In the case of overlay keys the character printed on the upper left of the key will appear when that key is pressed Shiftkey Shift Fn key The Fn key enables the special fu...

Page 44: ...end of the line document page cell or screen of where the cursor is positioned Bilingual keyboard Insert key When pressing the Insert Insert Insér key you change between two input modes 1 Typeover mode When typing you overwrite the character at the current cursor position 2 Insert mode While typing another character at the current cursor position is inserted All characters right of the cursor will...

Page 45: ...at Windows startup see chapter F Lock settings Page 45 Hot key Description Enable Disable the microphone This hot key enables and disables the microphone Microphone Microphone Switch the speakers on and off This hot key switches your notebook s speakers off or on Speaker Speaker Decrease the volume This hot key reduces the volume of the internal speakers Volume Increase volume This hot key increas...

Page 46: ...eate a screnshot With this hot key a screenshot of the current screen image is created and stored in the clipboard Bilingual keyboard Enable Disable virtual number keys This hot key enables and disables the virtual number keys Those characters are issued which are located at the top right corner of the respective keys These functions do not work while the computer is at a high load Function keys T...

Page 47: ...ry keys Press Fn hot key Function keys become the primary keys Press the function key alone Key combinations Keycombinations The following description of key combinations applies to Windows operating systems Some of the following key combinations may not function in other operating systems or with certain device drivers Other key combinations are described in the relevant manuals supplied with you...

Page 48: ...eyboard Enable Disable Scroll Lock This key combination activates special functions which differ from application to application Fn ScrollLock Toggle backlit keyboard settings This key combination toggles the backlit keyboard settings between low high and off conﬁguration dependent Shift Tab Backtab Key combinations using the Windows keys are detailed in the manual for your operating system In add...

Page 49: ...you can output the characters shown on the upper right of the keys The key assignment shown below may be different from the keyboard layout of your device 7 8 9 4 5 6 1 2 3 0 1 Character valid when the Num Lk bilingual keyboard Num Lk Num key is not active 2 Character valid when the Num Lk bilingual keyboard Num Lk Num key is active Further information about the status indicators can be found in c...

Page 50: ...th a particular application e g an Internet telephony program or a video conferencing program which supports a webcam When using the webcam the notebook base must not wobble The webcam automatically adjusts itself to the current light level For this reason the LCD display may ﬂicker while the light level is adjusted Further information on use of the webcam and additional settings for your webcam c...

Page 51: ...gered If you do not connect the AC adapter within ﬁve minutes after the alert tone your notebook will automatically switch off Monitoring the battery state of charge Battery batterychargemeter Windows also has a Battery charge meter in the taskbar for monitoring the battery capacity When you place the mouse pointer on the battery symbol the system displays the state of charge of the battery Batter...

Page 52: ...USB cable USB Type CTM to disconnect the connection You can replace the device s battery without having to switch the device off ﬁrst The device has a built in bridge battery for this purpose If the battery is unlocked while the device is in operating mode Sleep Mode will automatically be activated Before removing the battery please check the battery replacement status indicator see Status indicat...

Page 53: ...hether the device is ready for battery replacement see Status indicators Page 24 The status indicator only lights up if the device is switched on during battery replacement If the device is not ready for battery replacement and the battery is replaced nonetheless the device will switch itself off Any data not saved may be lost 4 Remove the battery from the battery compartment 4 Fujitsu 51 ...

Page 54: ...mpartment 1 Slide the battery lock slider switch in the direction of the arrow 2 The battery is secured The battery replacement status indicator 3 goes out Turn the notebook the right way up again and place it on a ﬂat surface Reconnect the cables that were previously disconnected 52 Fujitsu ...

Page 55: ...Windows energy saving functions are predeﬁned as Fujitsu Computer EcoSettings in the Power Options of the Control Panel and can be displayed there Set the energy saving functions in your Control Panel If you need further information about an option you can get help with most settings by pressing F1 to open the Microsoft Help When the notebook is in energy saving mode the following must be remember...

Page 56: ...otebook supports the following formats Secure Digital SDTM Card SDHC SDXC Inserting the memory card Gently push the memory card into the slot until you feel it click into place The label area must be facing upward Do not apply excessive force as otherwise the delicate contact surfaces could be damaged Memorycard Depending on the particular type used the memory card may protrude slightly from the s...

Page 57: ...icrophone Microphone Speaker Volumecontrol You can ﬁnd information about the exact position of speakers and microphones in chapter Ports and controls Page 11 Please refer to chapter Hot keys Page 43 for information on setting the volume and also enabling disabling the speakers using keys If you attach an external microphone the built in microphone is disabled When you connect headphones or externa...

Page 58: ...odule and the wireless LAN transmission unit antenna will all be switched off when you switch off the wireless components Pay attention to the additional safety notes for devices with wireless components provided in the Safety Regulations manual Details on using a wireless LAN can be found in the online help system included in the wireless LAN software Conﬁguring WLAN access Requirement A WLAN is ...

Page 59: ...o a local network LAN Local Area Network 2 1 Connect the network cable to the LAN port of the notebook 1 Connect the network cable to your network connection 2 Your network administrator can help you to conﬁgure and use the LAN connections The network cable is not included in the delivery scope This type of cable can be obtained from a specialist dealer Fujitsu 57 ...

Page 60: ...nd keyboard You need only connect the notebook to the dock in order to work with your peripheral devices Ports on the dock dock Ports 1 9 10 8 3 4 5 6 2 7 2 8 1 Combined headphones microphone port 2 USB 3 0 port USB Type A 3 VGA monitor port 4 HDMI 5 Display Port 6 LAN port 7 USB 3 1 Gen 1 port for data connection only USB Type C 8 ON OFF switch with power on indicator 9 DC input connector DC IN 1...

Page 61: ...ck and the mains adapter on a heat sensitive surface Do not expose the dock to extreme environmental conditions Protect the dock from dust humidity and heat Connecting the AC adapter to the dock 3 1 2 Connect the AC cable to the AC adapter 1 Plug the AC cable into the power outlet 2 Connect the AC adapter cable to the DC jack DC IN of the dock 3 When the notebook is connected to a dock the operati...

Page 62: ...m the DC jack DC IN of the notebook 1 2 Connect one end of the USB cable USB Type C to the USB 3 0 port with charging function USB Type C on the notebook 1 Connect the other end of the USB cable USB Type C to the USB 3 0 port for data connection and power supply USB Type C on the dock 2 60 Fujitsu ...

Page 63: ...our operating system please refer to the manual for the operating system If the notebook cannot be shut down properly press the ON OFF switch on the dock for approx four seconds The notebook will switch off However any unsaved data may be lost in the process Disconnecting the notebook from the dock Disconnect the supplied USB cable USB Type C from the USB 3 0 port USB Type C on the notebook Fujits...

Page 64: ...r password you may be locked out of the system and unable to access your data Therefore please note the following information Make regular backups to external optical disks such as external hard drives CDs DVDs or Blu ray Discs Some security functions need you to choose passwords Make a note of the passwords and keep them in a safe place If you forget your passwords you will need to contact our Se...

Page 65: ...of eight alphanumeric characters Specify at least one supervisor password in the BIOS Setup and activate the password protection for the operating system and hard disk as desired Boot from Removable Media Prevents unauthorized booting of an operating system from external media e g USB stick USB CD ROM drive etc In the BIOS Setup go to the Security menu and edit the Boot from Removable Media option...

Page 66: ...Fingerprintsensor Fingerprintsensor The ﬁngerprint sensor can record the image of a ﬁngerprint With additional ﬁngerprint software this image can be processed and used instead of a password 1 Install the ﬁngerprint software to be able to use the ﬁngerprint sensor 1 64 Fujitsu ...

Page 67: ...sensor in the appendix Miscellaneous Information The palm vein sensor is not supported on Windows 10 S conﬁgurations Using the Security Lock Your device comes with a Security Lock mechanism for the Kensington Lock Cable You can use the Kensington Lock Cable a sturdy steel cable to help protect your notebook from theft The Kensington Lock Cable is available as an accessory Fujitsu recommends the us...

Page 68: ...ons of the BIOS Setup Utility while the user password will only give you access to some of the functions You can only set up a user password if a supervisor password has already been assigned Calling and using the BIOS Setup Utility is described in the chapter Settings in BIOS Setup Utility Page 86 Assigning the supervisor and user passwords Start the BIOS Setup Utility and go to the Security menu...

Page 69: ...eboot with the password removed With the supervisor password you simultaneously deactivate the user password Password protection for booting the operating system With the supervisor password you have set in the BIOS Setup Utility see section Assigning the supervisor and user passwords Page 66 you can also prevent booting of the operating system Operatingsystem Activating system protection Start th...

Page 70: ... with the ISO standard 7816 1 2 or 3 These Smart Cards are available from various manufacturers With the appropriate software you can use your Smart Card as an alternative to password protection but also as a digital signature for encrypting your e mails or for home banking We recommend that you always use two Smart Cards Always keep one of the Smart Cards in a safe place if you are carrying the o...

Page 71: ...r in the TPM using Clear Security Chip With Enabled all secret keys e g SRK Storage Root Keys AIK Attestation Identity Keys etc generated by applications are deleted Take note that you can then no longer access the data you have encrypted on the holder based keys From the Exit menu select the option Exit Saving Changes Press the Enter key and select Yes The notebook restarts and the TPM is switche...

Page 72: ...USB devices it is not necessary to switch off the notebook and the device before connecting disconnecting For more information about whether or not devices need to be switched off please refer to the documentation supplied with the external device Some of the external devices require special drivers see the operating system and external device documentation HDMI port HDMIport The HDMI port on your...

Page 73: ...torport Monitorport Analog external monitor port VGA on notebook or on optional dock Digital Display Port on the optional dock Switch off the notebook and the external monitor Plug the data cable of the external monitor into the monitor port First switch on the external monitor and then the notebook You can also switch back and forth between the external monitor and the LCD screen of the notebook ...

Page 74: ...maximum data transfer rate of 12 Mbps USB 2 0 has a data transfer rate of up to 480 Mbps USB 3 0 has a data transfer rate of up to 5 Gbps USB 3 1 Gen 1 has a data transfer rate of up to 5 Gbps USB 3 1 Gen 2 has a data transfer rate of up to 10 Gbps Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to a ...

Page 75: ...ok switched off if the USB Type C Power Delivery on System Off function is activated in the Advanced Miscellaneous Configurations menu of the BIOS Setup Utility Calling up and using the BIOS Setup Utility is described in section Settings in BIOS Setup Utility Page 86 USB devices are hot pluggable This means you can connect and disconnect the cables of USB devices while the operating system is runn...

Page 76: ...ly if an external USB device is being charged The AC adapter must already be connected when the notebook is switched off as otherwise the USB charging function will be disabled and the connected USB devices will not be charged Some USB devices e g mobile telephony require a driver in order to utilize the USB charging function In this case the USB charging function will not work when the notebook i...

Page 77: ...S conﬁgurations You can connect a headphone However microphone Line In and Line Out are not supported Connect the audio cable to the external device Connect the audio cable to the headphone port of the notebook The internal speakers are disabled If you purchase a cable from a retailer please note the following information The headphones microphone Line In Line Out headset combi port on your notebo...

Page 78: ...omponents Switch off your notebook and remove the AC plug from the power outlet Always remove the battery Take care when you use the locking mechanisms for the battery and any other component Never use sharp objects such as screwdrivers scissors or knives as a lever to remove covers Instructions Boards ESD Boards with electrostatic sensitive devices ESD are marked with the label shown When handlin...

Page 79: ...pter Important notes Page 14 Remove the AC plug from the power outlet Switch the device off The device must not be in energy saving mode Close the LCD screen Remove all the cables from the device Turn the device over and place it on a stable ﬂat and clean surface If necessary lay an anti slip cloth on this surface to prevent the device from being scratched Remove the battery see Removing a battery...

Page 80: ...nstalling components during servicing Remove the cover Prepare for removal see Preparing to remove components Page 77 2 1 Remove the screw 1 Keep the screw in a safe place Lift the cover off the notebook 2 78 Fujitsu ...

Page 81: ...cal data Page 97 Never use force when installing or removing a memory module Make sure that no foreign objects fall into the memory upgrade compartment You must open the memory upgrade compartment to remove or install a memory module On some devices it is possible that opening the compartment exposes various components Only authorized specialists are permitted to remove or change these components ...

Page 82: ...er Remove the cover Page 78 Fold over the protective ﬁlm in the direction of the arrow 3 2 1 1 Carefully push the two mounting clips outwards 1 Memoryexpansion Memorymodule The memory module will fold upwards 2 Pull the memory module out of its slot in the direction of the arrow 3 80 Fujitsu ...

Page 83: ...ory module with the contacts and the recess a forward in the slot 1 Memoryexpansion Memorymodule Carefully push the memory module downwards until you feel it click into place 2 Fold over the protective ﬁlm in the direction of the arrow Fasten the cover again see Attaching the cover Page 84 Fujitsu 81 ...

Page 84: ...nts during servicing Installing and removing an M 2 module Removing the M 2 module 2 Fold over the protective ﬁlm in the direction of the arrow 1 2 Loosen the screw 1 Raise the M 2 module carefully upwards at the free side 82 Fujitsu ...

Page 85: ...w 2 and remove it from the casing Fasten the cover again see Attaching the cover Page 84 Installing the M 2 module Remove the cover see Remove the cover Page 78 2 1 2 Position the M 2 module in the slot on the mainboard at a slight angle in the direction of the arrow 1 Secure the M 2 module in its location with the screw 2 Fujitsu 83 ...

Page 86: ...ring servicing 2 Fold over the protective ﬁlm in the direction of the arrow Attaching the cover 2 1 Place the cover in the correct location 1 Tighten the screw 2 Complete the installation see Finishing component removal Page 85 84 Fujitsu ...

Page 87: ...ed or changed the system components as required please prepare your device for operation again as follows Install the battery again see Installing a battery Page 52 Turn the notebook the right way up again and place it on a ﬂat surface Reconnect the cables that were previously disconnected Fujitsu 85 ...

Page 88: ...lating to the BIOS processor and notebook System Advanced system settings Advanced Conﬁguration of various hardware components such as mouse keyboard processor Security Password settings and security functions Boot Conﬁguration of the start up sequence Exit Exits the BIOS Setup Utility Starting the BIOS Setup Utility Reboot the device switch off on or reboot the operating system BIOSSetupUtility D...

Page 89: ...he BIOS Setup Utility With the F9 key you can load the default settings of the BIOS Setup Utility Use the cursor keys or to select the menu you wish to access to make changes The menu is displayed on the screen Select the option you want to change with the cursor keys or Press the Enter key Press the ESC key to exit the selected menu For future reference make a note of the changes you have made fo...

Page 90: ...rd entries for all menus of the BIOS Setup Utility choose Load Setup Defaults and Yes Discard Changes Discard Changes without exiting BIOS Setup Utility To discard the changes you have made select Discard Changes and Yes The settings in place when BIOS Setup Utility was called remain effective You can now make additional settings in the BIOS Setup Utility If you want to exit the BIOS Setup Utility...

Page 91: ...d all peripheral devices connected to your system Your sales contract Our notebooks have been designed primarily with mobile applications in mind This means that considerable effort has been made to optimize components and equipment in terms of weight space and energy requirements Depending on the particular conﬁguration you have purchased it is possible that functionality may be slightly reduced ...

Page 92: ...ff Check whether the battery is installed correctly in its compartment Switch the notebook on The battery is discharged Charge the battery or Install a charged battery or Connect the notebook to a AC outlet using the AC adapter When certain characters are entered on the keyboard only numerals are written Cause Troubleshooting The virtual number keys of your device are activated see Virtual number ...

Page 93: ...able is plugged properly into the external monitor and into the power outlet Check whether the data cable is properly connected to the notebook and the external monitor if it is plugged in with a connector Switch on the external monitor and the notebook The external monitor is blank or the image is unstable Monitor Monitor Cause Troubleshooting The wrong external monitor has been selected or the w...

Page 94: ...d by ﬁnger install the driver for the Dual Digitizer model The stylus is in power saving mode Press gently on the tip of the stylus to reactivate the stylus The stylus battery is completely discharged Carefully insert the stylus in its slot on the notebook to charge the stylus battery The notebook does not start after switching it on Notebook Cause Troubleshooting The battery is not installed corr...

Page 95: ...ion supplied with the printer The printer is not connected correctly Check that the data cable connecting the notebook to the printer is properly connected The printer driver is faulty or not correctly installed or it is the wrong printer driver Check whether the correct printer driver is loaded refer to the printer documentation The wireless connection to a network does not work Thewirelessconnec...

Page 96: ...lightly darker with the key for Decreasing the screen brightness in order to reduce the amount of power being drawn Smart Card reader is not recognized Cause Troubleshooting Smart Card inserted incorrectly Make sure you have inserted your Smart Card into the Smart Card reader with the chip facing upwards downwards device dependent Check whether the Smart Card you are using is supported Your Smart ...

Page 97: ... appears repeatedly despite troubleshooting measures contact the place of purchase or our customer service center Error message cause Troubleshooting CMOS Battery Bad If the error message occurs repeatedly the back up battery in the notebook is dead Contact your sales outlet or our customer service center System CMOS checksum bad Default configuration used The system conﬁguration information is in...

Page 98: ... Press the F1 function key to start the operating system Press the function key F2 to access the BIOS Setup Previous boot incomplete Default configuration used Default values have been set for certain settings because of an error which occurred in the previous system boot Check the settings in the BIOS Setup Press the F1 function key when prompted to do so Real time clock error Contact your sales ...

Page 99: ...SO DIMM Maximum 16 GB DDR4 1 slot for 4 8 or 16 GB modules Electrical data Safety regulations complied with CE cULus Protection class III Maximum power consumption with the notebook switched on and the battery charging 65 W without USB Type C dock 90 W with USB Type C dock LCD screen Size 31 75 cm 12 5 TFT FHD or HD conﬁguration dependent Resolution HD 1366 x 768 pixels FHD 1920 x 1080 pixels 16M ...

Page 100: ...lus 2 stylus buttons Slots Storage card slot 1 x SD Card SmartCard slot 1 x Ports HDMI port 1 x VGA port 1 x LAN port Socket RJ45 USB Universal Serial Bus 1 x Type C USB 3 1 Gen 1 port 2 x Type A USB 3 0 ports 1 x Anytime USB Charge Security Lock 1 x Ambient conditions Environment class DIN IEC 721 7K1 Mechanism class DIN IEC 721 7M2 Operating temperature 41 F 95 F 5 C 35 C Transit temperature 2K2...

Page 101: ... Mbps 300 ft 91 m 1 Mbps 802 11g 100 ft 30 m 54 Mbps 300 ft 91 m 1 Mbps 802 11n Estimated double the operating distance of 802 11g and 802 11a in their respective frequencies Number of channels 802 11a 8 independent channels 802 11b g 11 channels 3 non overlapping channels 802 11n Channel bonding takes two of the non overlapping 20MHz channels and combines it into one 40MHz channel It is actually ...

Page 102: ...ing on the particular practical application the number of computers which can be networked is reduced if necessary USB Type C dock optional Electrical data Safety regulations complied with UL Ports Monitor port analog 15 pin HDMI port 1 x Display Port 1 x Maximum resolution of an external monitor VGA 1920 x 1200 pixels Display Port 2560 x 1600 pixels HDMI 4096 x 2160 pixels LAN port RJ45 USB Unive...

Page 103: ...ng settings AC adapter for use with notebook and USB Type C dock Only connect the 90 W AC adapter to the USB Type C dock The following technical data applies to the AC adapter included in the delivery scope of the notebook and the USB Type C dock which is can be ordered as an option Primary Rated voltage 100 V to 240 V automatic Rated frequency 50 Hz to 60 Hz automatic Secondary Rated power 65 W 9...

Page 104: ... to you RBRC has drop off points at many convenient locations throughout the United States and Canada To ﬁnd the location nearest you go to www RBRC org or call 1 800 822 8837 If there are no convenient RBRC locations near you you can also go to the EIA Consumer Education Initiative website http EIAE org and search for a convenient disposal location Remember protecting the environment is a coopera...

Page 105: ... not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a ﬁre They may explode Check with local codes for possible special disposal instructions SAVE THESE INSTRUCTIONS For Authorized Repair Technicians Only CAUTION For con...

Page 106: ... the computer also reduces the speed of any active Ethernet network links To wake the computer from Sleep mode press the Suspend Resume Button Energy saving beneﬁts Fujitsu ENERGY STAR qualiﬁed mobile PCs use about half as much electricity as standard equipment saving half in utility costs But more than that ENERGY STAR also makes a difference for the environment Did you know that the average hous...

Page 107: ...ization to use these devices prior to operating the equipment Regulatory Information Disclaimers Installation and use of this Wireless LAN device must be in strict accordance with the instructions included in the user documentation provided with the product Any changes or modiﬁcations made to this device that are not expressly approved by the manufacturer may void the user s authority to operate t...

Page 108: ...ement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause...

Page 109: ... Canada RSS 102 This device has been tested and meets the FCC IC RF exposure guidelines when tested with the device operating conditions Déclaration de la FCC d Industrie Canada sur l exposition aux radiofréquences La norme régissant l exposition des appareils sans ﬁl aux radiofréquences emploie une unité de mesure dénommée Taux d absorption spéciﬁque ou TAS La FCC et Industrie Canada ont déﬁni la...

Page 110: ...Bi permitted for devices in the 5250 5350 MHz 5470 5725 MHz and 5725 5825 MHz bands to comply with the e i r p limit as stated in A9 2 of RSS210 In addition users are cautioned to take note that high power radars are allocated as primary users meaning they have priority of 5250 5350 MHz and 5650 5850 MHz and these radars could cause interference and or damage to LE LAN devices Fujitsu 108 Avis pou...

Page 111: ...frastructure UNII bands The WLAN device is Wi Fi certiﬁed and operates as applicable at the maximum data rate of 867 Mbps in IEEE802 11ac mode 450 Mbps in IEEE802 11n mode 300 Mbps in this conﬁguration 54 Mbps in IEEE802 11g mode and 11 Mbps in IEEE802 11b mode The WLAN devices support the following encryption methods WEP TKIP CKIP and AES encryption The Wireless LAN devices are compliant with the...

Page 112: ...ired network devices by communicating through an Access Point In infrastructure mode wireless devices can communicate with each other or with a wired network Corporate wireless networks operate in infrastructure mode because they require access to the WLAN in order to access services devices and computers e g ﬁle servers printers databases Fujitsu 110 ...

Page 113: ...65 802 11 ac a b g n with Bluetooth Wireless v 4 1 The WLAN device operates in the 2 4 GHz ISM band and the 5 GHz lower middle and upper UNII bands Microwave ovens may interfere with the operation of WLAN devices since they operate in the same 2 4 GHz frequency range as IEEE802 11b g n devices Interference by microwaves does not occur with IEEE802 11a radio which operates in the 5 GHz RF band Wire...

Page 114: ...ish wireless network connectivity using the software that is built into Windows Vista Support for most industry standard security solutions is contained in this software Pre deﬁned parameters are required for this procedure Consult your network administrator for these parameters 1 From the Modern Start screen press Windows X then select Control Panel from the menu 2 If the Control Panel is not in ...

Page 115: ...s Point Infrastructure connection set the network name SSID and network key to the same values as those of the access point Set the Network Authentication value identically to that of the Access Point Please consult your network administrator for this value if necessary Unavailable network connection Weak received signal strength and or link quality Ad hoc connection Retry connection after shorten...

Page 116: ...erlapping RF channels can cause interference with the operation of the WLAN device Change the channel of your Access Point to a channel that does not overlap with the interfering device Wireless network authentication has failed Re check your Network Authentication Encryption and Security settings Incorrectly conﬁgured security settings such as an incorrectly typed WEP key a mis conﬁgured LEAP use...

Page 117: ...tional information about Bluetooth Technology visit the Bluetooth Web site at www bluetooth com FCC Radiation Exposure Statement This system complies with the FCC limit values for radio frequency radiation in an uncontrolled environment The Bluetooth antenna is located at the top edge of the LCD screen and is exempt from the criteria for minimum distance because of its low power consumption The tr...

Page 118: ...ve needed to hold the required data 1 From the taskbar search for Create a recovery drive and then select it You may be asked to enter an administrator password or conﬁrm your selection 2 When the tool opens make sure Backup system files to the recovery drive is selected and then select Next 3 Connect a USB drive to your PC select it and then select Next Create A large number of ﬁles need to be co...

Page 119: ...n and then select Control Panel 2 Search Control Panel for Recovery 3 Select Recovery Open System Restore Next 4 Choose the restore point related to the problematic app driver or update and then select Next Finish Windows 10 S conﬁgurations 1 Navigate to Settings 2 Select Update security 3 In the left pane click Recovery 4 Under Reset this PC click Get started 5 Depending on whether you want to ke...

Page 120: ...you ve removed You may need to reinstall some of the applications that came with your PC Go to the Windows Store by clicking the web shortcuts stored in C Fujitsu Extras Support Softwares the hyperlinks below or by visiting http www fujitsu com us support App Link Anytime USB Charge Utility https www microsoft com store apps 9p6qzdc3lq6f Battery Change Utility https www microsoft com store apps 9n...

Page 121: ...ndow enter your OS language and other preferences and click Next to continue Click Install now to proceed with reinstalling Windows At License terms check on I accept the license terms and click Next At Which type of installation do you want click on Custom Install Windows only advanced Delete all partitions on the drive and click Next Installation of Windows will start This will take some time so...

Page 122: ...he EULA is displayed for Fujitsu Software Auto Installer accept the EULA otherwise continue 7 The Fujitsu Software Auto Installer user interface will be launched providing the ability to auto install the software downloaded from the support site 8 It is recommended that you install all the software in the listed order You can Select All to install the software in the order listed 9 Click the Insta...

Page 123: ...ety notes 16 Boards 76 Bonus Apps 23 Brightness of the screen decrease 44 increase 44 C Caps Lock 41 indicator 26 Caps Lock key 41 Charge capacity battery 49 Choose a location 21 Components Installing Removing 76 Conﬁguration BIOS Setup Utility 86 Conﬁguring hardware 86 Conﬁguring system 86 Connecting audio devices 75 Connecting headphones 75 Ctrl Alt Del 46 Cursor control 42 Cursor keys 42 D Date...

Page 124: ...emory expansion installing 81 removing 80 Memory module Important notes 79 installing 81 removing 80 Memory removal see memory expansion 79 Microphone 55 switch off 43 switch on 43 Mobile operation 17 Monitor connecting 71 no image 91 remains blank 91 unstable image 91 Monitor port see VGA socket 71 N Notebook before traveling 17 does not start 92 not working 93 operating 24 switching off 32 trans...

Page 125: ...ering 66 removing 67 Switch between display outputs 44 Switching on for the ﬁrst time 22 System expansion 79 see memory expansion 79 System settings BIOS Setup Utility 86 T Tab key 41 The wireless connection to a network does not work 93 Time not correct 90 Tips 89 Touchpad 39 43 buttons 39 dragging items 40 executing commands 39 Move pointer 39 selecting an item 39 switch off 43 Touchpad buttons ...

Page 126: ...Index Wireless LAN Safety notes 16 switching module off 56 113 switching module on 56 113 Wrong date time 90 Fujitsu 124 ...

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