Fujitsu ESPRIMO P5635 Operating Manual Download Page 35

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Troubleshooting and tips

A26361-K1006-Z220-1-7619, edition 2

Monitor remains blank

Cause

Troubleshooting

Monitor is switched off.

►

Switch your monitor on.

Power saving has been activated
(monitor is blank).

►

Press any key on the keyboard.

►

Deactivate the screen saver. If necessary, enter the
appropriate password.

Brightness controls set to dark.

►

Adjust the brightness control. For detailed
information, please refer to the operating manual
supplied with your monitor.

Power cable is not connected.

►

Switch off the monitor and the device.

►

Check that the monitor power cable is properly
connected to the monitor and to a grounded mains
outlet or to the monitor socket of the device.

►

Check that the device power cable is properly
plugged into the device and a grounded mains
outlet.

►

Switch on the monitor and the device.

Monitor cable is not connected.

►

Switch off the monitor and the device.

►

Check that the monitor cable is properly connected
to the device and monitor.

►

Switch on the monitor and the device.

Summary of Contents for ESPRIMO P5635

Page 1: ...ESPRIMO P5635 ESPRIMO P5730 ESPRIMO P7935 Operating Manual ...

Page 2: ...k see the enclosed Help Desk List or look us up on the Internet http ts fujitsu com support helpdesk html your sales partner Your sales office Further information can be found in the Safety and Warranty manuals The latest information on our products tips updates etc can be found on the Internet at http ts fujitsu com ...

Page 3: ......

Page 4: ...Published by Fujitsu Technology Solutions GmbH A26361 K1006 Z220 1 7619 Edition 2 2009 08 Produced by XEROX Global Services ...

Page 5: ...ESPRIMO P5635 ESPRIMO P5730 ESPRIMO P7935 Operating Manual Introduction Important notes Preparing for use Operation Troubleshooting and tips System upgrades Technical data Index August 2009 edition ...

Page 6: ...O World Corporation All other trademarks referenced are trademarks or registered trademarks of their respective owners whose protected rights are acknowledged Copyright Fujitsu Technology Solutions 2009 All rights including rights of translation reproduction by printing copying or similar methods in part or in whole are reserved Offenders will be liable for damages All rights reserved particularly...

Page 7: ...tware 16 Operation 17 Switching the device on 17 Switching on a device when the lithium battery is discharged 0 Watt devices 17 Switching off the device 18 Keyboard 19 Important keys and key combinations 19 Settings in BIOS Setup 21 Property and data protection 21 Mechanical casing lock optional 21 Anti theft protection and lead sealing 22 BIOS setup security functions 22 Access authorization via ...

Page 8: ...talling a board 40 Removing boards 42 Low profile boards 44 Installing and removing optional ports 45 Installing an optional additional port 45 Removing an optional port 46 Installing and removing drives 47 Removing an accessible drive 47 Installing an accessible drive 48 Installing and removing the floppy disk drive 49 Installing and removing the hard disk drive 50 Removing a hard disk drive 50 I...

Page 9: ... security functions in the BIOS Setup also allow you to protect your data by means of passwords In addition systems with a SmartCard reader offer additional protection Under certain operating systems DeskUpdate allows you to quickly and easily install the latest drivers and operating system upgrades with just a few mouse clicks DeskUpdate is contained on the Drivers Utilities CD DVD Further inform...

Page 10: ...ur health or for preventing material damage i This symbol indicates important information which is required to use the system properly Texts which follow this symbol describe steps that must be performed in the order shown This font indicates screen outputs This font indicates programme names commands or menu items Quotation marks indicate names of chapters data carriers and terms that are being e...

Page 11: ...mpletely disconnect the mains voltage remove the power plug from the power socket Replace the lithium battery on the mainboard in accordance with the instructions in the XReplacing the lithium batteryX chapter Transporting the device Transport all parts separately in their original packaging or in a packaging which protects them from knocks and jolts to the new site Do not unpack them until all tr...

Page 12: ...ance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol...

Page 13: ...delivery does not correspond to the delivery note notify your local sales outlet immediately Steps for initial setup Only a few steps are necessary to put your new device into operation for the first time Select a location for device and set up device Connect the monitor mouse and keyboard Check the voltage at the mains outlet and connect the device to an electrical outlet Switch the device on You...

Page 14: ...k the surface they stand on Do not expose the device to extreme environmental conditions see XTechnical dataX Protect the device from dust humidity and heat Make sure that the device is adequately ventilated In order to avoid overheating do not cover the ventilation area of the monitor or the device Do not stack several devices on top of each other Depending on the location of your device botherso...

Page 15: ...ugs from the mains outlets Plug all cables into the device and peripherals Please observe the safety notes provided in XImportant notesX Plug all data communication cables into the utility sockets Plug all power cables into the grounded mains outlets Disconnecting cables Turn off all power and equipment switches Remove all power plugs from the mains outlets Unplug all data communication cables fro...

Page 16: ...ections is provided in the manual for the mainboard Keyboard port purple Parallel port Printer burgundy 1 Serial port 1 teal or turquoise 2 Serial port 2 teal or turquoise Monitor port blue Microphone jack mono pink Headphones port orange or light green Audio input Line in light blue Audio output Line out light green SCSI connection USB Universal Serial Bus black LAN LAN port PS 2 mouse port green...

Page 17: ...ly be connected to the device monitor socket if the monitor current consumption is less than 1 5 A for 230 V or 3 A for 115 V The values for the monitor current consumption can be found in the technical data on the monitor or in the operating manual for the monitor Connecting the mouse Depending on the equipment level selected your device will be supplied with a USB mouse or a PS 2 mouse Connectin...

Page 18: ...eyboard port on the device Connecting external devices to the parallel or serial port If your device has parallel and serial ports you can connect external devices to these ports such as a printer or modem Connect the data cable to the external device Depending on the device connect the data cable to the parallel port or the serial port For an exact description of how to connect external devices t...

Page 19: ...USB devices Connect the data cable to the external device Connect the data cable to a USB port Read the documentation for the USB device to obtain full information about the installation of the device Device drivers i The devices you connect to the USB ports usually require no driver of their own as the required software is already included in the operating system However if the USB device require...

Page 20: ...ition 2 Connecting the device to the mains voltage i The following illustrations may differ slightly from your device depending on its configuration level 2 1 Connect the power cable to the device 1 Plug the power plug into a grounded mains outlet 2 ...

Page 21: ...n energy saving mode After being switched on with the power button the device switches on or returns to the state it was in before the energy saving mode In an energy saving mode the device must not be switched off with the main power switch if present or disconnected from the mains as this may result in data loss The indicator does not light up The device is switched off power switch at 0 or disc...

Page 22: ... time the supplied software is installed and configured Plan a reasonable amount of time for this as this process must not be interrupted Once the installation has been started the device must not be switched off unless the installation has been completed During installation the device may only be rebooted when you are requested to do so The installation will otherwise not be carried out correctly...

Page 23: ...quipped with a main power switch on the back of the device in addition to the ON OFF button on the front As a result there are different ways to switch on the two variants Switching on the device with main power switch 0 1 I 0 Device is off I Device is ready to operate Switch the device on with the main power switch 1 on the back of the device Press the ON OFF switch 2 on the front of the device T...

Page 24: ...on indicator lights green and the device is started Installing the software During installation follow the on screen instructions Consult the operating system manual if anything is unclear about the input data requested by the system i You will find further information about the system as well as drivers additional software and updates on the Drivers Utilities CD DVD ...

Page 25: ...arted Switching on a device when the lithium battery is discharged 0 Watt devices A 0 Watt device consumes no current when it is switched off and in the quiescent state Your 0 Watt device is equipped with an emergency on button primary resume button for use if it can no longer be started for instance because the lithium battery is discharged After the emergency on button 1 has been pressed for a s...

Page 26: ...mode or switch it off press the ON OFF switch If the device is ready to use the device consumes a minimum of energy Switch the device off at the main switch if present The device no longer uses any power The main switch and the ON OFF switch do not disconnect the device from the mains voltage To completely disconnect the mains voltage remove the power plug from the socket If necessary switch the m...

Page 27: ...ions can be found in the documentation of the relevant application programme ON OFF switch optional Depending on the setting in the BIOS Setup the system can be switched on off or on and off with this button Some operating systems allow you to configure additional functions of the ON OFF switch in the Control Panel e g standby mode rest mode With some keyboards the ON OFF switch can only be used w...

Page 28: ...c key pad between number mode Num indicator lights up and editing mode Num indicator does not light up When the Num Lock indicator is lit the digit and comma keys are active When the Num Lock indicator is not lit the cursor control functions are active in the Numeric keypad Ctrl Ctrl key starts key combination actions The Ctrl key is also called Control or Control key Alt Ctrl Del SysRq Warm boot ...

Page 29: ...cal locking offer a broad range of functions for protecting your device and your personal data from unauthorised access You can also combine these functions i The following illustrations may differ slightly from your device depending on its configuration level Mechanical casing lock optional With the casing lock you can mechanically lock the casing to prohibit unauthorised persons from opening it ...

Page 30: ...al the chain with the lead seal BIOS setup security functions The Security menu in BIOS Setup offers you various options for protecting your personal data against unauthorised access e g Preventing unauthorised access to the BIOS Setup Preventing unauthorised system access Preventing unauthorised access to the settings of boards with their own BIOS Preventing system booting from the diskette drive...

Page 31: ...user group use SmartCards with the same permissions More information on SystemLock i If you also want to use other security software in addition to SystemLock e g SMARTY please read the documentation on your security software beforehand SystemLock permissions You can initialise a SmartCard with one of the following permissions System The system starts following entry of the user PIN You can change...

Page 32: ...Operation 24 A26361 K1006 Z220 1 7619 edition 2 ...

Page 33: ...annot solve yourself in many cases you can solve it quickly using the SystemDiagnostics program pre installed on your computer To start the SystemDiagnostics program click Start Programs Fujitsu SystemDiagnostics If a problem is detected during the test run the SystemDiagnostics program outputs a code e g DIFS code YXXX123456789123 Take a note of this DIFS code and the ID number of your device The...

Page 34: ...ain Switch the device on The device cannot be switched off with the ON OFF switch Cause Troubleshooting The device has not been switched on with the ON OFF switch Press the ON OFF switch again System crash Press the ON OFF switch for at least 4 seconds until the device switches off The operating system is not shut down properly in the process Error messages are therefore possible the next time the...

Page 35: ...on please refer to the operating manual supplied with your monitor Power cable is not connected Switch off the monitor and the device Check that the monitor power cable is properly connected to the monitor and to a grounded mains outlet or to the monitor socket of the device Check that the device power cable is properly plugged into the device and a grounded mains outlet Switch on the monitor and ...

Page 36: ... Options menu or the menu for selecting the operating system appears If the menu for selecting the operating system appears press F8 Select Safe Mode or Safe Mode with Network Set the correct values for the connected monitor as described in the operating manual of the monitor by selecting Start Settings Control Panel Display Settings Wrong setting for the monitor under Windows 7 Restart the device...

Page 37: ... is present when the application programme is started Detailed information can be found in the user guide for the mouse and application programme The floppy disk cannot be read or written Cause Troubleshooting The write protection of the floppy disk or the floppy disk drive is activated Check that the write protection of the floppy disk or the floppy disk drive is activated refer to the BIOS Setup...

Page 38: ... for the programmes used Installing new software When installing programmes or drivers important files may be overwritten and modified You should backup your hard disk prior to installation so that you can still access the original data in the event of any problems following installation Hard disk contents restoring Should you need to restore your hard disk the instructions are provided on the cas...

Page 39: ...ities required to modify your device hardware e g installing boards or drives Read the supplied documentation before installing new drives and or boards Refer to the manual for the mainboard before making any extensions to the mainboard Information about boards Take care with the locking mechanisms catches and centring pins when you are replacing boards or components on boards To prevent damage to...

Page 40: ...ety information in the XImportant notesX chapter Disconnect the mains plug from the mains outlet Only insert the power plug after you have closed the casing On devices with a casing lock Unlock the casing Remove any plugged in wires which are in the way Lay the device on its side 2 1 Pull the locking device 1 and swivel the side part in the direction of the arrow 2 ...

Page 41: ...losing the casing 1 Insert the side part in the guide rail on the lower part of the casing Swivel the side part in the direction of the arrow 1 until it engages On devices with a casing lock Lock the casing Reconnect the cables that you disconnected before ...

Page 42: ...g lock Removing the locking device 1 1 2 Open the casing see XOpening the casingX Place the removed side part on a flat surface with the inside facing upwards Press the catch in the direction of the arrow 1 Carefully thread the locking device out of the side part in the direction of the arrow 2 ...

Page 43: ... 3 1 Turn the removed side part over so that the outside faces upwards Guide the locking device with the casing lock in the direction of the arrow 1 into the side part Press the catch in the direction of the arrow 2 and at the same time press the locking device into the side part 3 until the catch engages ...

Page 44: ...6 Z220 1 7619 edition 2 Opening the drive cage Open the casing see XOpening the casingX 2 1 Unscrew the knurled screw 1 Fold open the drive cage 2 i Thanks to the integrated torque controller the drive cage will stop in any position ...

Page 45: ...26361 K1006 Z220 1 7619 edition 2 37 Closing the drive cage 2 1 Fold down the drive cage 1 Be careful that no wires become trapped Secure the drive cage with the knurled screw 2 Close the casing see XClosing the casingX ...

Page 46: ...he casing see XOpening the casingX Fold up the drive cage see XOpening the drive cageX Unhook the wires from the holder on the ventilation duct Remove any plugged in wires which are in the way Unlock the ventilation duct by pressing locking hooks in the direction of the arrow 1 Keep pressing the locking hook and pull the ventilation duct in the direction of the arrow 2 out from the casing ...

Page 47: ...s on the underside of the ventilation duct into the corresponding slots in the casing Press the ventilation duct into the casing in the direction of the arrow 1 so that the locking hook is felt to engage Reconnect the cables that you disconnected before Hook the wires into the holder on the ventilation duct Fold down the drive cage see XClosing the drive cageX Close the casing see XClosing the cas...

Page 48: ...nboard can be found in the manual for the mainboard Boards may already be installed on shipment Installing a board Open the casing see XOpening the casingX Fold up the drive cage see XOpening the drive cageX 1 2 Press on the curved part of the retaining clip 1 Pull the slot cover out of the slot in the direction of the arrow 2 i Do not throw away the slot cover For cooling protection against fire ...

Page 49: ...cables to the board Fold down the drive cage see XClosing the drive cageX Close the casing see XClosing the casingX i If you have installed or removed a board please check the relevant PCI slot settings in the BIOS Setup If necessary change the settings Further information is provided in the PCI board documentation Information about the installation of low profile boards can be found in the sectio...

Page 50: ...d to the board 1 2 Press on the curved part of the retaining clip 1 If you have also secured the board with an additional screw remove the screw now Pull the board out of the slot in the direction of the arrow 2 Place the board into appropriate packaging For cooling protection against fire and in order to comply with EMC electromagnetic compatibility regulations you must refit the slot cover ...

Page 51: ...il it noticeable engages 2 Fold down the drive cage see XClosing the drive cageX Close the casing see XClosing the casingX i If you have installed or removed a PCI board please check the relevant PCI slot settings in the BIOS Setup If necessary change the settings Further information is provided in the PCI board documentation ...

Page 52: ...with a screw Remove the desired board slot cover and undo the screw Do not dispose of the slot cover If you remove the board again you must reinstall the slot cover cooling fire protection or EMC regulations to be complied with Mounting slot adapter 2 1 Fit the slot adapter on the slot cover of the low profile board 1 and screw it on 2 Now you can install the low profile board in a suitable slot l...

Page 53: ...ng the casingX 1 2 Press on the curved part of the retaining clip 1 Remove the rear slot cover plate from the slot 2 Do not dispose of the cover plate For cooling protection against fire and in order to comply with EMC regulations you must refit the cover plate if you later remove the port 2 1 Push the port into the slot 1 as far as it will go Press the port into the slot until you feel it engage ...

Page 54: ...ning clip 1 Remove the port from the slot 2 For cooling protection against fire and in order to comply with EMC electromagnetic compatibility regulations you must refit the cover plate 2 1 Push the rear slot cover plate into the slot 1 Ensure that the point of the cover engages on the outside of the casing Press on the retaining clip until it you feel it engage 2 Close the casing see XClosing the ...

Page 55: ... accessible drives are e g hard disk drives Removing an accessible drive Open the casing see XOpening the casingX 2 1 Pull the data and the power supply connectors from the drive Remove the screw 1 Pull the drive out of the casing in the direction of the arrow 2 If necessary make the required settings on the remaining drives If you do not install a new drive secure a cover optional at the location...

Page 56: ... you remove the drive again later see XRemoving an accessible driveX or If you are installing the drive in the lower bay break out the pre stamped metal panel on the drive bay opening using a screwdriver Adjust the required settings on the drive also on drives which are already installed if necessary 2 1 Slide the accessible drive into the casing as far as the stop 1 Plug the data and the power su...

Page 57: ...de of the floppy disk drive Slide the floppy disk drive out of the casing in the direction of the arrow 2 Slide the new floppy disk drive into the case opposite the direction of the arrow 2 Fasten the floppy disk drive with the screws 1 Fit the data and power supply connectors to the floppy disk drive Make sure the polarity is correct Close the casing see XClosing the casingX i It may be necessary...

Page 58: ...les connected to the drive data cable power supply cable 1 2 1 Slightly press together the EasyChange rails mounted on the hard disk 1 and pull the hard disk drive out of the drive cage in the direction of the arrow 2 Pull the EasyChange rails off the hard disk drive If you no longer need the EasyChange rails secure them again at their location in the drive cage i It may be necessary to modify the...

Page 59: ...Installing a hard disk drive Open the casing see XOpening the casingX Fold up the drive cage see XOpening the drive cageX i EasyChange rails for a second hard disk drive are mounted on the drive cage Secure the EasyChange rails on the side of the hard disk by inserting the upper pins of the EasyChange rail in the corresponding holes of the hard disk ...

Page 60: ...the arrow 1 into the drive cage Check that the component side of the hard disk drive faces inwards towards the casing Connect the cables to the hard disk drive Fold down the drive cage see XClosing the drive cageX Close the casing see XClosing the casingX i It may be necessary to modify the entry for the drive in the BIOS Setup ...

Page 61: ...ing As a result no board slot is occupied when a second serial port is installed 1 Insert a screwdriver into the opening and break out the pre stamped installation opening by moving it backwards and forwards Slide the USB ports into the slot and secure them with the screw 1 Connect the USB cable to the mainboard refer to the mainboard manual for details ...

Page 62: ... described in the manual for the mainboard Fold down the drive cage see XClosing the drive cageX Close the casing see XClosing the casingX Processor replacing Open the casing see XOpening the casingX Fold up the drive cage see XOpening the drive cageX Remove the ventilation duct see XRemoving ventilation ductX Replace the processor as it is described in the manual for the mainboard Install the ven...

Page 63: ... replacement of the lithium battery may lead to a risk of explosion The lithium battery may be replaced only with an identical battery or with a type recommended by the manufacturer Do not throw lithium batteries into the household waste They must be disposed of in accordance with local regulations concerning special waste Make sure that you observe the correct polarity when replacing the lithium ...

Page 64: ...System upgrades 56 A26361 K1006 Z220 1 7619 edition 2 ...

Page 65: ...V 240 V 1 5 A Dimensions Width depth height 203 mm 387 mm 390 mm Weight In basic configuration approx 11 kg Environmental conditions Environment class 3K2 Environment class 2K2 DIN IEC 721 part 3 3 DIN IEC 721 part 3 2 Temperature Operating 3K2 15 C 35 C Transport 2K2 25 C 60 C Condensation must be avoided during operation Clearance required to ensure adequate ventilation Without air vents min 10 ...

Page 66: ...Technical data 58 A26361 K1006 Z220 1 7619 edition 2 ...

Page 67: ...ard 9 Connecting USB mouse 8 Contents of delivery 5 Ctrl Alt Del 20 Cursor keys 19 D Data protection 21 Data technical 57 Date not correct 30 Device Anti theft protection 22 cannot be switched on 26 cannot boot 26 cleaning 3 closing 33 connecting 6 connecting devices 6 indicators 12 lead sealing 22 locking mechanically 21 opening 32 ports 7 setting up 6 switching off 18 switching on 14 17 switchin...

Page 68: ...ing additional serial port 44 Interfaces 7 K Kensington Lock 22 Key Alt Gr 20 Control 20 Ctrl 20 cursor keys 19 Enter 19 enter key 19 Num 20 ON OFF switch 19 Return 19 Shift 20 Key combination 19 20 Keyboard 19 alphanumeric keypad 19 connecting 9 cursor keys 19 function keys 19 numeric keypad 19 Keyboard port 7 9 Keys 19 Ctrl key 20 Ctrl Alt Del 20 Menu key 20 Shift key 20 Start key 20 L LAN port ...

Page 69: ...on 3 S Safety notes 3 SCSI connection 7 Security functions SmartCard 23 Security functions BIOS setup 22 SmartCard 23 SmartLock 23 Security measures 21 Serial port 7 9 connecting devices 9 settings 9 Setup see BIOS Setup Signs and symbols 2 SmartCard reader operating 23 Software installing 13 15 new installation 30 Summer time 30 Surface 57 Switching the device off devices with main power switch 1...

Page 70: ...Index 62 A26361 K1006 Z220 1 7619 edition 2 W Warm boot 20 Weight 57 ...

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