International call access code
for the country you stay
Repairs
General Inquiries
<docomo Information Center>
For loss, theft, malfunction, and inquiries while overseas (24-hour reception)
* Service available in: English, Portuguese, Chinese, Spanish.
* Unavailable from part of IP phones.
(Business hours : 9:00 a.m. to 8:00 p.m. (open all year round))
0120-005-250 (toll free)
(Business hours : 9:00 a.m. to 8:00 p.m.)
* Unavailable from part of IP phones.
■
From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
(No prefix) 151 (toll free)
■
From DOCOMO mobile phones (In Japanese only)
●
Please confirm the phone number before you dial.
●
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo
Shop etc. near you on the NTT DOCOMO website or the i-mode site.
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※
If you use F-07F, you should dial the number 81-3-6832-6600 (to enter ' ', press and hold the '0' key for at least one second).
■
From land-line phones <Universal number>
●
If you lose your FOMA terminal or have it stolen, immediately take the steps necessary for suspending the use of the FOMA terminal.
●
If the FOMA terminal you purchased is damaged, bring your FOMA terminal to a repair counter specified by DOCOMO after returning to Japan.
* You might be charged a domestic call fee according to the call rate for the country you stay.
※
For international call access codes for major countries and universal number international prefix, refer to DOCOMO International Services website.
Universal number
international prefix
-8000120-0151
*
CA92002-8494
2014.5 (1st Edition)
-81-3-6832-6600
*
(toll free)
(Business hours : 24 hours (open all year round))
* Unavailable from part of IP phones.
■
From land-line phones (In Japanese only)
0120-800-000 (toll free)
* Unavailable from land-line phones, etc.
(No prefix) 113 (toll free)
■
From DOCOMO mobile phones (In Japanese only)
NTT DOCOMO website https://www.nttdocomo.co.jp/english/
■
From DOCOMO mobile phones
i-mode site iMenu
⇒お客様サポート
(user support)
⇒ドコモショップ
(docomo Shop) * In Japanese only
Don't forget your mobile phone
･･･
or your manners!
When using your mobile phone in a public place, don't forget to
show common courtesy and consideration for others around you.
