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Troubleshooting and tips
!
Take note of the safety hints in the chapter "
Important notes
", when you connect or
disconnect cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
Ê
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
Ê
Switch off the notebook.
Ê
Contact your sales outlet or our customer service center.
Installing new software
When installing programs or drivers, important files may be overwritten and modified. To be able to
access the original data in the case of any problems following installation, you should backup your
hard disk prior to installation.
The notebook does not start after switch on
If the notebook does not start after switch on, this may be due to one of the following:
The battery is not installed correctly
Ê
Switch off the notebook.
Ê
Check whether the battery is installed correctly in its compartment.
Ê
Switch the notebook on.
The battery is dead
Ê
Charge the battery.
or
Ê
Install a charged battery.
or
Ê
Connect the power adapter to the notebook.
The power adapter is not connected correctly
Ê
Switch off the notebook.
Ê
Check whether the power adapter is connected correctly to the notebook.
Ê
Check whether the power cable is plugged properly into the power adapter and into the power
outlet. The indicator on the power adapter should light up.
Ê
Switch the notebook on.
