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iv Problem Solving
Trouble during Scanning
Although the Box
Selector feature is set,
the received docu-
ment is printed, and
cannot be stored in
the confidential box
selected by the
received document.
An unregistered confidential box is selected on the Box Selector feature. Select a registered
confidential box.
Symptom
Cause/Remedy
Operation terminates during
scanning.
The file size is too large. Lower the resolution, and import it again.
A Transmission Report - Job
Undelivered is output.
Check the “Transmission Results” in the Transmission Report - Job Undelivered and take
an appropriate action. If an error code is displayed, refer to the “Error Code Search” on
the support page of our official website to take action to resolve the error.
Unable to open the multi-
page TIFF files or only the
first page is displayed.
Multi-page TIFF files are formed by scanning multiple page documents. Install a TIFF
Viewer compatible with multi-page TIFF.
Unable to open files though
color documents have been
scanned.
If the files are saved in TIFF format, they can be opened using TIFF Viewer. If you can
view PDF in your environment, save the files in PDF format.
Since files retrieved from CentreWare Internet Services are converted into TIFF format,
they can be opened using TIFF Viewer. If you can view PDF in your environment, save
the files in PDF format.
Symptom
Cause/Remedy
