19
Before you call
Solutions to Common Problems
Metalmarks.
Brown streaks or specks.
Areas of discoloration with
metallic sheen.
*Oven control beeps and
displays any F code error
(for example F11)
Oven light does not work.
Poor baking results.
Fan noise during cooking
operation.
Flames inside oven or
smoking from vent.
Oven smokes excessively
during broiling.
Self-cleaning cycle does
not work.
Soil not completely
removed after self-cleaning
cycle.
Excessive smoking from
oven vent.
(1)
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
“Ceramic Glass
Cooktop Cleaning & Maintenance”
section under General Care & Cleaning.
(1)
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See
“Ceramic Glass
Cooktop Cleaning & Maintenance”
section under General Care & Cleaning.
(1)
Mineral deposits from water and food. Remove using a ceramic glass cooktop cleaning cream.
Use cookware with clean, dry bottoms.
(1)
Electronic control has detected a fault condition. Press
STOP/CLEAR
to clear the display and
stop beeping. Reprogram oven. If fault recurs, record fault number. Press
STOP/CLEAR
and call an
authorized servicer.
(1)
Replace bulb. See
“Changing Oven Light”
in this Use and Care Guide for instructions.
(1)
Many factors affect baking results. Make sure the proper rack position is used. Center food in the
oven and space pans to allow air to circulate. If conventional baking, allow the oven to preheat to the
set temperature before placing food in the oven. Try adjusting the recipe’s recommended
temperature or baking time. If you feel the oven is too hot or cool, see
“Adjusting the Oven
Temperature”
section in this Use and Care Guide.
(1)
A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the fan
may continue to run after the range has been turned “OFF”, but may also stop immediately and then
turn “ON” after a while.
(1)
Excessive spillovers in oven. Set self-clean cycle for a longer cleaning time.
(2)
Excessive
spillovers in oven. This is normal, especially for pie spillovers or large amounts of grease on the oven
bottom. Wipe up excessive spillovers before starting the self-clean cycle. If flames or excessive smoke
are present, stop the self-clean cycle and follow the steps under
"Stopping or Interrupting a Self-
Cleaning Cycle"
in this Use and Care Guide.
(1)
Meat is too close to the element. Reposition the rack to provide proper clearance between the
meat and the oven broil element.
(2)
Insert on broiler pan wrong side up and grease not draining.
Always place insert on the broiler pan with ribs up and slots down to allow grease to drip into pan.
(3)
Meat is not properly prepared. Remove excess fat from meat. Remove remaining fatty edges to
prevent the meat from curling, but do not cut into the lean of the meat.
(4)
Broiler pan used without
Broiler Pan Insert or insert is covered with foil. DO NOT use a Broiler Pan without the Broiler Pan
Insert or cover the insert with foil.
(5)
Broiler Pan or Broiler Pan Insert needs to be cleaned.
Excessive smoking is caused by build-up of grease or food spatters. Clean the Broiler Pan and
Insert on a regular basis.
(6)
Oven door is open. Oven door should be closed when broiling.
(1)
Control(s) not set properly. Follow instructions under
“Self-Cleaning”
in this Use and Care
Guide.
(2)
Self-cleaning cycle was interrupted. Stop time must be 3 to 4 hours past the start time. Follow
steps under
"Stopping or Interrupting a Self-Cleaning Cycle"
in this Use and Care Guide.
(3)
Set
Self-Clean cycle for a longer cleaning time.
(1)
Hand clean bottom, front top of oven, frame or door area outside oven seal before the self-
cleaning is started. These areas are not in the self-cleaning area, but get hot enough to burn on
residue. Burned-on residue can be cleaned with a stiff nylon brush and water or nylon scrubber. Be
careful not to damage the oven seal by attempting to clean it.
(1)
Excessive spillovers in oven, especially for pie spillovers or large amounts of grease on the oven
bottom. Wipe up excessive spillovers before starting the Self-Clean cycle. If flames or excessive
smoke are present, stop the Self-Clean cycle and follow the steps under
"Stopping or Interrupting
the Self-Cleaning Cycle"
in this Use and Care Guide.
