37
BEFORE YOU CALL
CONCERN POTENTIAL CAUSE COMMON SOLUTION
AUTOMATIC ICE MAKER (continued)
Ice cubes
are freezing
together.
•
Ice cubes are not being
used frequently enough
or interruption of power
for prolonged time.
•
Ice cubes are hollow
(shells of ice with water
inside). The hollow cubes
break open in the bin
and leak their water onto
existing ice, which causes
it to freeze together.
•
Remove ice container and discard ice. The ice
maker will produce fresh supply. Ice should be
used at least twice weekly to keep the cubes
separated.
•
This generally occurs when the ice maker
does not get enough water. This is usually the
result of a clogged water filter or restricted
water supply. Replace the water filter and if
the condition still occurs check for a Saddle
Valve, water valve not turned on all the way
or kinked water supply line.
DISPENSER (Ice & Water)
Dispenser
will not
dispense ice.
•
Dispenser lock out is
engaged.
•
There is no ice in the bin
to be dispensed.
•
The refrigerator doors are
not completely closed.
•
Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
•
Press and hold control lock for three seconds.
•
See the “Ice maker is not making any ice”
section above.
•
Be sure the refrigerator doors are completely
closed.
•
The motor overload protector will reset in
about three minutes and then ice can be
dispensed.
Ice dispenser
is jammed.
•
Ice has melted and
frozen around auger
due to infrequent use,
temperature fluctuations,
and/or power outages.
•
Ice cubes are jammed
between ice maker and
back of ice container.
•
Remove ice container, thaw, and empty the
contents. Clean container, wipe dry, and
replace in proper position. When new ice is
made, dispenser should operate.
•
Remove ice cubes that are jamming the
dispenser.
Dispenser
will not
dispense
water.
•
Dispenser lock out is
engaged.
• Water filter not seated
properly.
• Water filter is clogged.
•
Household water line
valve is not open.
•
Press and hold control lock for three seconds.
• Remove and reinstall the water filter. Be sure
to push the filter firmly so that you hear it lock
solidly into position.
• Replace filter cartridge. Be sure to remove
protective caps and push the filter firmly so
that you hear it lock solidly into position.
•
Open household water line valve. See
CONCERN column AUTOMATIC ICE MAKER.
Water has
an odd taste
and/or odor.
•
Water has not been
dispensed for an extended
period of time.
•
Unit not properly connected
to cold water line.
•
Draw and discard 10-12 glasses of water to
freshen the supply.
•
Connect unit to cold water line that supplies
water to the kitchen faucet.
