43
BEFORE YOU CALL
Metal marks on the cooktop.
Sliding or scraping metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning creme to remove the marks.
See “Cooktop
Cleaning”
on
page 38
.
Cooking zones do not glow when
heating.
The induction cooking zones do not glow even when they are hot. Induction cooking uses elec-
tromagnetic energy to induce heat directly to the cookware.
Induction cooking zone does not heat
cookware or does not heat evenly
Be sure the correct surface control is activated for the cooking zone.
Be sure to use the correct cookware material type for induction cooking. Use cookware specifi-
cally identified by the manufacturer to use for induction cooking. If you’re not sure, use a
magnet to test whether the cookware type will work. If a magnet sticks to the bottom of the
cookware, the material type is correct for induction cooking.
Be sure to read about pan-sensing in the Induction Cooking section and correct any pan-
sensing issues in the checklist provided. Use quality heavier gauge cookware.
Soil not completely removed after
self clean.
Self clean was interrupted. Review instructions on
“Self Cleaning Operation”
on
page 35
.
Excessive spills on oven bottom. Clean before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and the
small area at the front center of the oven bottom. These areas are not in the self cleaning area,
but get hot enough to burn on residue. Clean these areas before starting the self cleaning
cycle. Burned-on residue can be cleaned with a stiff nylon brush and water or a nylon scrubber.
Be careful not to damage the oven gasket.
If self clean is performing poorly, perform the following check: Press
broil
:
550
should be
displayed. Place your hand near the handle on the oven door. Between the door and the control
panel you should feel a rush of air on your hand. If so, your unit is functioning properly and you
have had a power failure in your home. If no air rush happens, call a service technician to
replace the cooling fan.
Oven portion of appliance does not
operate
Be sure the oven controls are set properly for the desired cooking feature.
See “Running H/F 2”
in this manual or read the instructions “Entire appliance does not operate” in this checklist.
Oven smokes excessively when
broiling.
Incorrect setting. Follow the
“Setting Broil”
instructions on
page 27
.
Meat too close to the broil element. Reposition broil rack to provide proper clearance between
the meat and broil element. Remove excess fat from meat. Cut remaining fatty edges to
prevent curling, but do not cut into lean.
Grease build up on oven surfaces. Regular cleaning is necessary when broiling frequently.
Grease or food splatters will cause excessive smoking.
Scratches or abrasions on cooktop
surface
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time. Cleaning materials not recommended for
ceramic glass cooktop have been used.
See “Cooktop Cleaning”
on
page 38
. Cookware with
rough bottom has been used. Use smooth, flat bottomed cookware.
Entire appliance does not operate.
The time of day is not set. The oven clock must first be set in order to operate the oven. Be sure
oven controls are set properly. Review instructions for the desired cooking function in this
manual. Service wiring is not complete.
Oven racks discolored or do not slide
easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity before
starting a self-clean cycle. Clean by using a mild abrasive cleaner following manufacturer's
instructions. Rinse with clean water, dry, and replace in oven.
